Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 343 Customer Reviews
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Review fromEileen W
Date: 09/03/2024
5 starsEileen W
Date: 09/03/2024
Used Pack-Rat for a move from ******** to **********. Everything went as planned. Great customer service. If I called with a question and there was a queue, I would receive a callback ( I love that service.) Everyone I spoke with was friendly and helpful. Had the container dropped off at a storage facility once we chose one in **. Unloaded it and it was picked up promptly the next day. We would definitely use this service again.
1-800-PACK-RAT, LLC
Date: 09/04/2024
We are grateful for the kind words! We are overjoyed to hear that the move went as planned and our customer enjoyed the experience. Feedback like this is why we work so hard to provide the highest quality service possible. We hope to work with ****************** again one day.Review fromCrystal B
Date: 09/01/2024
5 starsCrystal B
Date: 09/01/2024
Everyone we dealt with was extremely helpful and communicative. I would highly recommend Pack Rat over any traditional moving company.1-800-PACK-RAT, LLC
Date: 09/03/2024
We appreciate Ms.Biccs taking the time to let us know about her great experience with our team. We wish her the best in her new location, and we hope to work with her again in the future.Review fromCharles R
Date: 08/31/2024
5 starsCharles R
Date: 08/31/2024
My experience the PACK-RAT was great! They are very professional and organized. The customer service agents offered that old-school customer service that you hardly see these days. They were always flexible and accommodating. I will definitely utilize their services in the future. I highly recommend PACK-RAT for your moving needs.1-800-PACK-RAT, LLC
Date: 09/03/2024
We are thrilled to hear we could make **************** move go smoothly and efficiently!We appreciate him sharing his feedback with our team!Review fromShannon I
Date: 08/31/2024
5 starsShannon I
Date: 08/31/2024
We have used 1-800-pack-rat three times now, moving cross country. Each and every time has been a 5 star experience! We have had NO issues with customer service, delivery or delays. We have moved from ** to ** and then ** to ** and now have used their services to move our Mom from ** to **. This last move had many obstacles. First, hurricane *****....it was pouring rain when we had our container delivered. Not only was our delivery person friendly he was experienced enough to navigate several obstacles in our driveway, busy traffic, and work in pouring rain to get our delivery done. Then when it was time for pick up, we had pouring rain AGAIN and our pick up driver was once again friendly and professional. In ** we had the exact same experience with service and professionalism. We have personally used this service many times and we have never experienced any issues. ************ times were nominal and customer service was always friendly and professional. And one more thing, pricing is still competitive and that is the icing on the cake. Thank you 1-800-pack-rat for once again making our cross country move smooth!1-800-PACK-RAT, LLC
Date: 09/03/2024
We appreciate ****************** taking the time to share such positive feedback with our team. We are overjoyed to hear everything went smoothly despite the pouring rain and other obstacles. These comments made our day!Review fromTawanna B
Date: 08/30/2024
1 starTawanna B
Date: 08/30/2024
SCAM and FRAUD I WILL be filing a complaint with the BBB - ZERO STARS! They are holding my two containers hostage and they HAVE been paid in FULL. They are REFUSING to deliver them to my new Complex because they say they have no space BUT they do in the loading zone in front of my building!1-800-PACK-RAT, LLC
Date: 09/11/2024
We are deeply sorry for the delays and placement issues that have occurred. A senior team member has reached out to schedule a time to speak with **************** so we can work on a resolution. We look forward to speaking with her soon.Review fromNatalya P
Date: 08/28/2024
1 starNatalya P
Date: 08/28/2024
My experience with 1800PACKRAT in ************ was nothing short of a nightmare. It was a classic bait-and-switch, with empty promises and a complete lack of accountability. I placed an order for a container that was supposed to be delivered on a Monday. I took a day off work and waited at the property all day, only to find out at 4 PM, after an hour of waiting for a callback and then another 30-minute hold (rendering the callback pointless), that the delivery was rescheduled for the next day. No notifications, no warnings, absolutely nothing to let me know in advance!So, I had to take yet another day off work and wait the entire day on Tuesday. Once again, at 4 PM, after a maddeningly long wait on hold, I was reassured that the delivery was on its way. However, after 5 PM, I received a text from the driver with an ETA of 6-7 PM. When 7:30 PM rolled around with no sign of the container, I tried calling and texting the driver, only to be met with silence. Calling customer service yet again, I was once more assured that the delivery would happen. I was horrified to be told that deliveries could go as late as 10 PM! What reputable company thinks it's acceptable to cause such a disturbance on a residential street at 10 PM on a Tuesday? After calling back at 9:30 PM, I was finally told they couldnt get a hold of anyone at the facility and had no idea when the container would actually be delivered. This was the absolute worst experience Ive ever had with any company. There was no accountability, no respect for my time, and clearly, no concern for customer satisfaction. Its no wonder they dont allow reviews on ******** or comments on their social media postsprobably because they know they'd be flooded with negative *********** NOT HIRE THIS COMPANY unless you absolutely dont care when or if they ever show up. They are unreliable, unprofessional, and a complete waste of your time. Save yourself the headache and go with a company that actually values its customers1-800-PACK-RAT, LLC
Date: 08/29/2024
We are deeply sorry for the unexpected rescheduling and the lack of communication our customer received regarding the delays. A team member has spoken with Ms.Price to provide updates on the delivery timeline. We hope to have this resolved as soon as possible.Review fromJames H
Date: 08/27/2024
5 starsJames H
Date: 08/27/2024
Used them for a long distance move. **************** was very friendly and helpful. The drivers were great. The container was a good sturdy metal container. I would use them again.1-800-PACK-RAT, LLC
Date: 08/29/2024
We appreciate our customer's positive feedback regarding his recent experience. It is always great to know that we could help make someone's move easier. We look forward to working with ************************ again in the future!Review fromWhitney P
Date: 08/24/2024
5 starsWhitney P
Date: 08/24/2024
Packrat is far superior to any other moving option out there! We have made many moves and this was our best experience yet using Packrat. It was so easy to use their website and schedule everything online. The drivers were polite and communicated well, and showed up exactly as scheduled. We also couldnt believe the large size of the packrat for the price, making it so easy to load our whole house into. Really couldnt have asked for better service from start to finish. Thank you!1-800-PACK-RAT, LLC
Date: 08/27/2024
We are thrilled to hear our customer had such a great experience. We appreciate ********************** taking the time to share how her move went with us. We can't wait to share with the rest of our team!Review fromStella B
Date: 08/18/2024
5 starsStella B
Date: 08/18/2024
We were very happy with using Pack-Rat for our move. Scheduling online was easy and the drivers friendly. It was great being able to pack and load on our timeline and not the movers. We dont plan to move again, but if we do, well use them again.1-800-PACK-RAT, LLC
Date: 08/19/2024
We
appreciate our customer taking the time to let us know about her great
experience. Our team works hard to provide the best support possible, and we
are thrilled to know Ms. Bridges had a smooth and stress-free move. We look
forward to working with her again in the future.Review fromSuzanne A
Date: 08/09/2024
1 starSuzanne A
Date: 08/09/2024
I would give zero stars if I could. This company has the worst customer service system I have ever experienced. It seems like they have one phone line for the entire country and no matter how urgent your issue might be, there are extremely long wait times on the phone - my typical wait time was over an hour and I was put back into the waiting loop over and over again. Even worse, the reps don't have access to the schedule for your pod so they can't even help you when they do finally answer the phone. The company won't give you any contact information for the local staff in the city where you are, so you have no way to reach the people who actually know what's going on. Two of my 4 pick up/deliveries did not happen on the day we contracted and they overcharged our credit card. The only bright spot in my experience with Pack Rat were the drivers - they were fabulous people.1-800-PACK-RAT, LLC
Date: 08/14/2024
We would like to sincerely apologize for the long hold times, delays, and poor service our customer experienced. A team member has reached out to ******* to discuss the issues that occurred in greater depth. We appreciate the feedback she provided as we are constantly work to strengthen our services.
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