Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Krispy Kreme Doughnut Corporation has 188 locations, listed below.

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  Krispy Kreme Doughnut Corporation

  PO Box 83 Winston Salem, NC 27102

• 

  Krispy Kreme

  P.O. Box 3272 Gulfport, MS 39505

• 

  Krispy Kreme Doughnut Corporation

  1525 N Eagle Rd Meridian, ID 83642

• 

  Krispy Kreme Doughnut Corporation

  2590 North Monroe Street Tallahassee, FL 32303

• 

  Krispy Kreme Doughnuts

  1031 S Orlando Ave Winter Park, FL 32789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place a order online from krispy kreme on Feb 1st, 2023 , when the order was delivered, it was wrong I ordered lemon doughnuts and they gave me raspberry doughnuts. I called about the order being wrong and the manager said she would do a refund and that never happened. I Called again on Feb 6th, 2023 another manager said she wasn't aware of the situation and she would call me back I'm 5min, the manager never called back so I called back again the said she would called me back and never did. The amount was $ 26.33

  Business Response

  Date: 02/23/2023

  Have apologized and sent customer 2 Free Dozen for customer satisfaction. Please close this case.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order on 2.3.23 for 2.4.23 pick up at the time square store and the store is closed???? How do you allow customers to place orders for stores that are closed and I try calling to get the order cancel and a refund no one is picking up the phone. Is the store closing forever??? Please refund me.

  Business Response

  Date: 02/23/2023

  Guest has been refunded. Please close this case.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Abusive behavior by a Krispy Kreme ***** ******* **** ********* ** *****) branch supervisor with me. On 12-11-2022 morning, I headed out with my kids to buy the donuts for them, where my car got stuck in front of the store parking lot where they had improperly installed commercial parking block with an exposed iron rod. This resulted in damage to my car. I reported this incident at the Krispy Kreme and shared the pictures with her. She told me to come back on a working day since there was no supervisor present at that time. After I reported all these damages to my insurance with pictures, they did not cover my out of pocket cost, so I requested my issuance to claim this against Krispy Kreme's property insurance as it was improperly installed and there was no sign prohibiting customers from parking. On 12-29-2022, I requested the Krispy Kreme supervisor that my insurance company had asked for your insurance information. This supervisor immediately got rude and started blaming me that it is your fault, and you are wasting our time and harassing our employees. Since it was not my fault, I was not expecting such aggressive, rude, and blame-worthy behavior from him. Krispy Kreme supervisor also took my pictures without my consent while I was waiting for the police in the parking lot. I called the police to help me in such matters. The officer explained to me that it is a civil court issue and they have no right to get insurance information if Krispy Kreme refuses to share it. Officer told me he could help me to get supervisor name and number, but when he came back instead of providing me with information, he said the Krispy Kreme supervisor has told us to give you a Notice for FORBIDDING TREPASS, he blocked me from coming again to Krispy Kreme. This supervisor misused his power as dictators do. I would like to request that Krispy Kreme management take serious action against this supervisor, reverse this FORBIDDING TREPASS, and compensate me for the damage to my car.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 01/08/2023 I placed an order online for delivery using giftcard i got notification that my order went through. a few minutes later i received email saying my order is out for delivery and to look out for a text message from doordash or grubhub. forget which one. but never received a message. about 20min after when delivery was suppose to happen, i received a message from Kk saying that delivery was canceled. i did not cancel. so i called daily city store and they said due to the storm they do not have internet connection so they couldn't proceed with the order, so i contacted support and they refund me back to the gift card. so a few hours later power was back on and i submitted another order, but the same thing, delivery canceled by KK. but this time i have been requesting for refund for 10 days and nothing. the order is still processing, must be some stale donuts by now. Requesting refund of 31.99. i have been asking for update but no response. been sending emails every other day the past 8-10days and nothing. it was suppose to be 24-48hour response, it has been such a hassle, wasted my time trying to get an update. why have giftcards if you canf track transactions to verify orders that hasnt been processed. I even contacted store where online order was sent to but they said theg cant help me and to call support that does not exists. paid for product i never received and waste time trying to get my money back.

  Customer Answer

  Date: 01/28/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple ways to contact the company regarding an unsatisfactory visit the other day. The website "help" selection does nothing but place the user in a "timer loop" and I noted that the phone listed on the receipt I received is xxx.xxx.xxxx. Unbelievably poor customer service!

  Customer Answer

  Date: 01/21/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an order for three dozen Santa Belly donuts over the phone and even checked on person about the order and it was confirmed for Saturday December 24th 2022 at 2 pm. We went to the ****** **** store and we were greeted by a sign in the window stating that they were closed due to no donuts or boxes. This is even after we confirmed the order. Very poor business practices.

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate promo was not honored at the ******* ***** location in ******* **. The app advertised $6.99 per dozen game day glazed donuts with a max of 4 dozen. There was no mention of any specific team playing that day. The app would add the $6.99 dozen and display the same in the cart. O**e you changed to the payment screen the price would jump to the normal price. If not paying attention you would continue and overpay with the discrepa**y from the cart to the payment. Bait and switch. I drove 20 minutes to this store to pick up donuts with this special. The manager that evening , Meg, had me wait 5-10 minutes while she went to the back, then returned with a sheet stating the promotion was only when the ******** ******** played. This particular Sunday they were off. The app promo stated nothing about the promo only being when the panthers played. Meg didn’t offer any remedy at first until I argued the fact of the ad. To top it off, they had one register open up front. I had already let another customer go while I waited. This guy decided I should just pay whatever they wanted me to do he could be waited on. The manager on duty should have been able to remedy the issue without making me wait, without other customers becoming hostile because of their delay, and specifically because I had proof of the promo I was requesting. To top it off, I contacted customer service and held 20 minutes. I also feel the customer service employee was not accurately listening and recording the complaint. I didn’t really mind paying a couple of extra dollars if Meg could really not make the adjustment necessary on the register. But, she should have made this offer first. But to pay twice the price it should be was not acceptable. Also, I’m co**erned many people were ripped off by the app. Finally, the manager delaying a remedy of any kind created a hostile environment from another customer putting me in an undesired confrontation with that customer.

  Business Response

  Date: 12/13/2022

  Customer was contacted by email response and sent 2 Free Dozens for Customer Satisfaction. Please close case.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this email with concerns and anger as I make regular purchases at the local Krispy Kreme ******* franchise. It is to my dismay that every time I use the card to place the order, the same week I get a fraud alert of someone using the card number to place a purchase. Every Tuesday, we do Customer Appreciation at ******** *********. We do this by bringing in coffee and donuts to our customers. Every Monday I place an order of $145.86 for pick up Tuesday. This has been going on since early September. Recently 3 credit cards issued to 3 different employees in our company had to be reissued since the card information had been compromised. We tend to place orders using several company cards. The last company card that was used to place the order was just opened 3 weeks ago and the only purchases were on ****** and Krispy Kreme, see attached. On November 21st we place the order for pick-up at Krispy Kreme and on Nov 22nd there is an unauthorized charge. The same scenario happened 2 times prior with other employee cards, after purchasing donuts at your ******* location. We have used ****** on a weekly basis for over 4 years and have never encountered a situation like this. Unfortunately, we will no longer support Krispy Kreme and its lack of privacy for sensitive customer information. On average, we spend about $600 at your local ******* branch, but we will be giving this business to someone else that will not steal from us. I hope you take this matter into consideration as this is very sensitive and fraudulent. No business should condone stealing or identity theft. I am looking forward to hearing your thoughts on this matter.

  Business Response

  Date: 12/13/2022

  Our Team take fraud very seriously and we are currently investigating this claim at the ***** shop. We will follow up once we come up with a conclusion.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:
  
  My name is Dr. *****. I am reaching out to you regarding my recent unpleasant experience with Krispy Kreme.
  
  Below is a time line of my ongoing battle with Kripsy Kreme:
  10/21/22 - I patronized the Krispy Kreme in ********* ***** **. I told the cashier Tameya I wanted the apple fritter deal. She said there were no deals on apple fritters. I picked up the sign posted on the counter and showed it to her. I told her it was Fritter Fridays. She continued to deny that there was a deal on fritters and rung up the fritters at regular price. Tameya asked another female employee about the deal. The other female who was prepping food pulled out her phone. She said, "That's not a deal; this a deal." She pulls up a picture of a donut coupon and says, "See, you got to have a barcode for this to be a deal." Then she walked away. She went back to her prepping station without washing her hands. Additionally, this same employee was eating (ie, putting food into her mouth) as she prepped the food. After pulling some teeth, Tameya eventually rung up the correct price for the four fritters. The time stamped on my receipt was 4:18pm.
  I got home from work around six pm. I put on my pajamas. I was about to eat my dinner--my first and only meal that day. I opened the Krispy Kreme box and was shocked that Tameya had given me four cinnamon rolls instead of fritters. I was angry. 
  I called the ********* **** Krispy Kreme at 6:24pm. I spoke to Rashad (the manager on duty). I explained to him that I paid for apple fritters only to receive cinnamon rolls. He said that I did receive fritters. I told him, "I'm looking at the contents in the box and at the picture of the sign from their store. I know what fritters look like. These are cinnamon rolls." He said he will have to get on his team for not putting apples in the fritters. I asked him what did he plan on doing for me since I paid my money and did not receive what I paid for. Rashad said, "You can come back over here and I'll drop you some fritters." I said, "Unacceptable. I already took my clothes off. I live on the other side of town. That would be a waste of gas and mileage." (MIND YOU: THAT IS ALMOST A 40 MINUTE DRIVE.) I asked him, "What are you going to do for my inconvenience?" He replied, "I offered to drop you some more fritters tonight." I told him he needed to have more training on how to deal with customers. A few times during the conversation I tried to tell him a proper resolution, but he kept overtalking me.
  10/24/22 - I called corporate. I spoke with Ann. I explained to her what transpired October 21, 2022. She said she would send me a coupon for a dozen glazed donuts. I told Ann that I did not want glazed donuts. I requested a full refund for services and products not rendered. I told her I tossed the rolls that were in the box. Also, instead of 12 donuts, give me 12 fritters. I requested for a different manager to reach out to me to resolve this matter.
  10/28/22 - I called corporate again. I spoke with Lori. I told her I never heard from anyone from Krispy Kreme. Lori said that the last phone rep put in the notes for the store manager to contact me. I told Lori why would Ann put that in the notes when my issue was with the store manager. Lori said she would have a district manager or area manager reach out to me as well as forward my requests to them. She had mentioned that a glazed donut coupon was sent out to me. I told her I did not want glazed donuts. I want a refund in addition to 12 fritters or 12 donuts of my choice.
  11/3/22 - I called corporate again. I spoke with Ajani. I told him I still never heard from anyone. He apologized. I requested to speak with the manager over the call center. Ajani transferred me to a supervisor name Sarah ******. I requested that this complaint be escalated to high ranking managers at the corporate level. I told her my resolution to this matter had changed because of their lack of concern regarding this issue. I told Sarah that I want a full refund in addition to a NICE gift card for my troubles. She submitted a report to all managers.
  11/9/22 & 11/12/22 - I emailed one of Krispy Kreme's Board of Directors by the name of Marissa *******. I have not received a reply from her.
  Unfortunately, as I write this email November 16, 2022, I have not heard from Krispy Kreme. I have only received EMPTY PROMISES. I am very frustrated because I have been given the runaround for almost 4 weeks. Remember, the customer is what drives a business. As a consumer, I have options and I have rights. Krispy Kreme is a multimillion dollar corporation. Why not treat their customers right when they have dropped the ball? Remember, without customers, you have no business.
  RESOLUTION: As stated earlier, I am seeking to be compensated for my entire purchase of $10.88. Krispy Kreme took payment, but the appropriate products were never rendered. I ordered apple fritters, but received cinnamon rolls which were thrown in the trash. In addition, a $50 gift card will cover all the time and energy I put into trying to resolve this matter.
  Thank you for taking time to read my complaint. Should you have any questions, feel free to contact me. I look forward to hearing from you soon, so this matter may be resolved with Krispy Kreme corporate office exuding great customer service and me being a happy, satisfied customer. Thank you.
  
  Sincerely,
  
  Dr. *****
  ****************
  ************

  Customer Answer

  Date: 12/09/2022

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 12/13/2022

  We have apologized to guest and sent 2 free Dozens for customer satisfaction to guest. Please close case.

  Customer Answer

  Date: 12/15/2022

   I am rejecting this response because:
  I will only accept this contingent upon me receiving my full refund as well.

  Thank you.

  
  

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past month, my coworker and I have been looking to try the new cinnamon roll donuts on Sundays. The only location in ****** is at **** ************ ** ******* ** *****. Every time we attempt to order they never have the rolls nor does the online store accurately reflect other doughnuts available. We stopped ordering online and began ordering in person and the experience was still not up to par as they rarely have any other flavors outside of glazed. There have also been multiple occasions where the store has been closed 2-3 hours before closing time without proper notification. There was an instance where they didn't have a specific flavor and they replaced the ones we originally asked for with another flavor instead of saying they were out and asking if we wanted anything else. Unprofessional. Today on 10/30/2022, I called the store to see if the cinnamon rolls were available and the employee stated that not only are they out of cinnamon rolls but all doughnuts as well. I don't understand how they were open but out of doughnuts. I am tired of wasting my gas going over there or even ordering ahead just to have subpar service.

  Customer Answer

  Date: 11/10/2022

  I have not heard from the business in response to my complaint.