Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Krispy Kreme Doughnut Corporation has 188 locations, listed below.

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• 

  Krispy Kreme Doughnut Corporation

  PO Box 83 Winston Salem, NC 27102

• 

  Krispy Kreme

  P.O. Box 3272 Gulfport, MS 39505

• 

  Krispy Kreme Doughnut Corporation

  1525 N Eagle Rd Meridian, ID 83642

• 

  Krispy Kreme Doughnut Corporation

  2590 North Monroe Street Tallahassee, FL 32303

• 

  Krispy Kreme

  1051 E 120th Ave Thornton, CO 80233-5711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th I attempted to login to my Krispy Kreme account by using Facebook (the normal way I always login) and an error comes back that the “app is not active”. This error means that Krispy Kreme does not have the “login with Facebook” feature set up correctly and needs to fix it in order for people who have normally use “login with Facebook” to be able to login. I have around $30 sitting in that account and there is no other way of me accessing that money. I reached out to Krispy Kreme on Twitter with details and a screenshot and they responded with a link to a form to fill out and they said that customer service will reach out to me. I filled out the form on March 28th and I have not received anything back since. I then reached out again to Krispy Kreme on Twitter and there is no answer. To try and resolve it myself, I have tried attempting to reset my password and even making a new account using the same email address and the error says that I can only login using the “login with Facebook” feature which unfortunately is not kept active by the Krispy Kreme team. I want them to either grant me access to my account with the money in it or to give me the credit and allow me to create a new account.

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26th I went in to a Krispy Kreme and proceeded to ask questions in regards to fresh doughnuts. I was told that the doughnuts that were sitting out were ash they had and that they'd been sitting for at least 3 hours. The employee was rude and showed no kind of customer service, I bought the doughnuts anyway against my better judgment for my children. When I got home the doughnuts were hard and stale. I’ve been calling now for three days and they have not answered the phone once. I live 20 mins away from this location and this is ridiculous that this is the type of service we get here and are forced to spend money on gas just for a company to correct something that should have been corrected to begin with!!

• Initial Complaint

  Date:05/26/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at the location on ***** **** ** ************ ** around 9:35pm and got in the drive through line. Business hours are advertised that it closes at 10pm. Around 9:40pm an employee walks out the back door looks at me waving a cutoff motion at his neck. I roll my window down, he said “we’re closed”. I said “what time do y’all close?” He said “right now”, turned around walked back to the door and said ”we open back up at 6:30” I said “what are your business hours???” He closed the door. That was rude, unprofessional, and I am highly offended that he spoke to me in that manner. I drove over 20 minutes to get to that location and arrived during business hours. I demand that upper management makes this right and sees to it this doesn’t happen again. The employee clearly doesn’t value his position there therefore should seek employment elsewhere. He’s a tall, bald, African American male with glasses. This issue occurred May 25th, around 9:40pm.

  Customer Answer

  Date: 06/05/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the company website to order online from this establishment and have it delivered to my home address. The order was a total of $41.70 consisting of one original glazed dozen and one assorted glazed dozen. The assorted box is the only part of my order that I received. I immediately got on the phone and contacted the location about my order. The person who answered the phone is a manager named Richard, who acted as if he was too busy or too bothered to resolve my issue the first time I spoke to him. He acknowledged that the delivery driver left the other half of my order in that store location but proceeded to tell me that I needed to contact DoorDash, instead. After taking a second observation of my receipt, I called the location and asked to speak with a manager, which is when Richard informed me that he was the manager of this particular location. I inquired about the missing items from my order a second time, and he told me that the order "can be redelivered", but he didn't know when. I immediately requested a refund for the part of my order that I didn't receive. As I was writing this complaint, I received a notification on my phone telling me that another order was being delivered to me. This is the exact opposite of what I requested, and it still doesn't change the bad experience I had with this entire order. I feel robbed. I still want my refund of the original glazed dozen that I initially didn't receive. Richard's behavior is unacceptable for a person in his position. I will not be ordering online from this company ever again!

  Business Response

  Date: 05/08/2023

  Please close this Case. We have refunded the guest their money back. (Proof attached)

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:

  I accept the response made by the business in reference to complaint ID ********. I am satisfied with the results.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my way home from work at 5:47 PM I ordered 2 dozen boxes of donuts at the Krispy Kreme website. I set up the place (******* ******) and the time for the donuts to be picked up was around 6:30 PM. I arrived at the ******* ****** at 6:20 PM. I told the clerk that I'm picking up my online order. She check and came back and said there was no online order from me. I showed her the confirmation number or order number from my phone (order #****************), After checking, she told me that there was an error in their online ordering system and my order didn't go through and she told me that I should have checked my email. I said I'm sorry but I was driving and not possible for me to check my email as it is dangerous. Then I told the clerk that it was not my fault but can you please prepare my order and I will wait for a few minutes. She responded to me that it was not her fault as well and that I have to fall in line. I told her that the purpose of my ordering online was so I can be in and out of the store in a few minutes. In the end I ended up waiting in line for more than 30 minutes to purchase my donuts.

  Business Response

  Date: 04/28/2023

  The Transaction has been reversed and the guest will be receiving their money back.  (Attachement enclosed)

  Please close this case.

   

   

   

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday April 14th, I placed order number ***************** for one dozen assorted donuts and one dozen glazed donuts. I only received the one dozen glazed and not the dozen assorted. The email says to call the store for order issues @ (980) 258-7002. Krispy Kreme will not answer the phone and you can’t leave a message. They literally hang up the phone after 13 rings. I’ve called 9 times and from different phone numbers, they simply don’t care to answer the phone. I paid a 3 dollar “service” fee and a 3.99 “delivery” fee expecting my complete order. The delivery company sent a txt picture of only one box delivered. I essentially paid $41.35 for 1 box of plain glazed donuts to be delivered. I want my money back, I ordered and paid for a service and they didn’t provide what I agreed to pay for and they won’t answer the phone for resolution. Please don’t offer delivery service if you can’t deliver.

  Business Response

  Date: 04/28/2023

  We have refunded this guest their money back. (Attachement enclosed)

  Please close this case as resolved.

• Initial Complaint

  Date:04/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 24,2023 Paid- 53.76 over the Krispy Kreme App itself. What was supposed to be delivered: 1-dozen glazed 1 dozen custom doughnuts 1-chocolate milk And they were supposed to be gift wrapped with a happy birthday note from me to my son who just turned 8. On two different occasions I haven’t received my online orders, and on the times I did they were incorrect. But on 03-24-203 I placed an online order for my sons birthday, I was bringing them to his class that morning, it was never received and nor was my order refunded. After following the tracking on the order I received a call from a DoorDash delivery driver who informed me that the store was closed. Being that my Krispy Kreme app said it was open that day and the hot light was highlighted on the app I called the store to verify. After a few back to back calls some guy answered and I was told they were closed for the past two days and that it would be canceled out and refunded back to my card. In fact the order was still pending so I figured it was just going to cancel out on my statement instead I was still charged for an order I never received. And no one answers the phone when I call. I would like my full refund back

  Business Response

  Date: 04/28/2023

  We have refunded this guest his money back. (attachement enclosed)

  Please Close this Case.

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and I accept it. I was refunded for my order

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While returning from a trip on 1/1/2022 I drove through, ordered two dozens of donuts, and handed over a $50 gift card (Card# **** **** **** ****). The cashier (David according to the receipt) said it has zero balance on it. I thought it didn't make sense because I didn't recall I had used it, but I paid with cash as I thought I might have been mistaken and I was too tired from the trip. Later I learned from Krispy Kreme Customer Service that the card has been used to pay $50 on the day in the store and it is the only transaction with the card. It is not possible as I was on a return trip from Yosemite. There must be some mistake or something else by the cashier. To resolve this I contacted Krispy Kreme Customer Service for several months but they just kept tossing me between departments, which delayed my filing. I requested them information on what my giftcard is used for on the day in the store, but they failed to provide it with me. Effectively, I was robbed of $50 by the store and Krispy Kreme. I spent several hours to communicate with them to resolve this. I demand refund of the gift card balance of $50 plus $100 for my hardships and time.

  Customer Answer

  Date: 03/23/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/13/2023 for the Valentines Day Dozen and requested the pick up be on 2/14/2023. When I picked the order up, the store confirmed that the donuts provided were the donuts mentioned in the description. When I finally opened the box, the donuts looked like they had been sitting for a while and there were no glaze included in the box which was disappointing because some of my students don’t eat the donuts that they decided to throw in the box. This is unacceptable and I would like some sort of compensation.

  Business Response

  Date: 02/23/2023

  Have responded and sent customer coupons for 2 Free Dozen.

  Customer Answer

  Date: 03/02/2023

   I am rejecting this response because:
  

  After taking a look at the coupon, i have until 4/30/2023 to use the coupon which i would not be able to because I will not be returning to Krispy Kreme anytime soon. Additionally it looks like I have to get 2 dozen doughnuts at the same time which I will also not be able to do.  
  

  
  

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered donuts online for pickup. I ordered them on Friday Feb. 10 to pickup on Saturday Feb.11. Order# 1****************. Shortly after placing my order my debit card was compromised and used in New York. I live in Colorado. I had to cancel my card and hopefully get the money refunded. I think their website is not safe and they should be securing it and letting people know.

  Customer Answer

  Date: 02/24/2023

  I have not heard from the business in response to my complaint.