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Business Profile

Doughnuts

Krispy Kreme Doughnut Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doughnuts.

Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Krispy Kreme Doughnut Corporation has 188 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the **** *** *****s store on 6/24/2023 and bought six doughnuts for $10.58 and on 6/26/2023 I had a message that my charge was changed to $21.16. When attempting to contact the store I didn’t get an answer. So when I went to the store at around 5:40p the same day they had a note on the door saying store was closed and will be back tomorrow.. The store hours are 6am-10p but they closed before 6pm. Then when I went back the next day I asked to speak to the manager but she wasn’t there. The gentleman called her on the phone and she was extremely RUDE!!! I told her the situation and she said I would receive a coupon. I told her I don’t want a coupon I want my money back. She went on to say I need to contact Cashapp and I told her this is a merchant issue and I want my money back. She got nasty and hung up on me. I haven’t been to Krispy Kreme in years and this is my first experience. I will never go back..and I want my money back!!!

      Business Response

      Date: 07/10/2023

      This was a CashApp issue and Cash App has refunded all guests. Please close this case with a resolution.

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

      but charged me as if they didn't. And, then why Krispy Kreme asked for my feedback in a survey and said they would follow up but did not. So, very difficult to speak with anyone in any method. In addition to the expected response back from the survey which never came I tried the email addresses: "************************ ***********************"

      It seems like the substitution of products without permission and not being able to reach customer care is very purposeful. Like it probably has happened in the past and I didn't know, and it's keeping me from ordering again. But, it's not keeping me from telling my experience. I also wrote Krispy Kreme Headquarters through the BBB contact form.
      ***** **** Order # *****************

      Business Response

      Date: 07/10/2023

      Resolution has been offered. Customer has been refunded. Please close this case with a resolution.

      Customer Answer

      Date: 07/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order yesterday evening for THREE DOZEN donuts for a grad party & driver showed up with ONE. She didn’t speak English & I couldn’t communicate the problem. She kept saying “UNO”. I tried calling the store & of course NO ONE ANSWERED!!! The party was starting in an hour so I had to replace the missing items. I’ve called almost 20x and still no answer!!! I need a refund ASAP!!!!!! Website says “write a letter”???? Not even an EMAIL. I’m SO angry!

      Business Response

      Date: 07/10/2023

      Guest has been refunded. Please remove this case.

       

       

    • Initial Complaint

      Date:05/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26th I went in to a Krispy Kreme and proceeded to ask questions in regards to fresh doughnuts. I was told that the doughnuts that were sitting out were ash they had and that they'd been sitting for at least 3 hours. The employee was rude and showed no kind of customer service, I bought the doughnuts anyway against my better judgment for my children. When I got home the doughnuts were hard and stale. I’ve been calling now for three days and they have not answered the phone once. I live 20 mins away from this location and this is ridiculous that this is the type of service we get here and are forced to spend money on gas just for a company to correct something that should have been corrected to begin with!!

    • Initial Complaint

      Date:05/26/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    Krispy Kreme Doughnut Corporation is NOT a BBB Accredited Business.

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