Business Profile

Fulfillment Services

Inmar, Inc.

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Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
44 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a rebate for Pure Leaf tea, by the correct date. I followed all the rules and they ignored my texts until after the expiration, and then claimed my conversation was "inactivate." This is fraud and I want my rebate.
Business Response
Date: 08/01/2024
Dear Consumer,
I have received approval to issue the courtesy payment. Please provide the following:
1. Receipt showing the purchase
2. How do you want to be paid? If PayPal please provide the email address associated with the account. If Venmo please provide the phone number associated with the account.
Submission #: 624180194841490
Thank you,
********
Sr. Manager, Global Tier 1 Support

Customer Answer
Date: 08/02/2024
************, venmo

thank you.
Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding the rebate for 5$ off Truly, I sent (in 1 envelope) 3 separate rebate forms neatly folded with it's own separate receipt for each one and got a card back saying that 2 of the submissions were denied because the "register receipt was already used for offer." This happened to me once last year as well but i didn't want to go through the hassle. Now I definitely will as it seems they just give or deny whatever they feel like even when their loyal customers pay money for stamps and ******************** all the boxes as requested. The 2 denial cards I got back were #*************** and #***************
Business Response
Date: 08/01/2024
Dear Consumer,
In the future to ensure the rebate(s) are processed correctly please mail each submission in a separate envelope. I have received the approval to issue the payments on the other 2 rebates in question. Your new submission numbers are: *************** and 124214092805826. Please allow up to 30 days to receive the payments.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 08/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:07/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed for a rebate including all the necessary information as well as the original receipt. I followed up with them and they were no help. The rebate was not received.
Business Response
Date: 07/29/2024
Dear Consumer,
Our system shows this rebate was processed and and mailed on 2/1/2024 under submission number 224002183343716 with check number ******. The check is still outstanding and we can issue a stop payment and reissue the check but first we must have it in writing that you understand that check number ****** will have a stop payment on it and if by chance it does show up you will not cash it so you will not incur bank fees. Please respond back to this complaint that you understand check number ****** will have a stop payment on it and we will be happy to complete the process.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:07/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we sent in paper work for a $10 rebate Allowed 2 so I'm owed $20, and then we got a post card with a bogus website you can't go to ,to check the status of the rebate. Said my purchase was not identified on reg receipt. It was clearly on the receipts . . I just want my $20 as we bought this item because of the rebates. Not happy and feel like this company is trying to scam people out of money. Please issue my check for $20 and send to me and I WILL never do a rebate from them again.
Business Response
Date: 07/24/2024
Dear Consumer,
I was able to verify the purchases and have requested the 2-$10 payments. Your new submission numbers are: *************** and 12406101432985. Please allow up to 30 days to receive these payments. In the future for rebates that allow more than 1 per household to ensure that these are processed correctly you will need to submit each one separately.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:06/05/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a receipt for the Mug rootbeer rebate on 5/2/2024. I never recieved a response from the company. The promotion ended on 5/7/2024 yet they are saying I didn't submit my request within the time frame (although they admit they see my submission from 5/2/2024) I have emailed back and forth numerous times and have gotten no where. I read the Terms of the offer many times and there is no reason my request should be denied.
Business Response
Date: 06/06/2024
Dear Consumer,
The information given by the call center about the inactive conversation was correct. I have received approval to issue the payment of $7.99. How do you want to be paid? If PayPal please provide the email address associated with the account. If Venmo please provide the phone number associated with the account.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Thabk you. My PayPal email is ***************************
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reference #: CIN-804197 5/4 requested for rebate sign up 5/12 purchased product and submitted receipt 5/25 emailed in and was told by ***** that I was somehow too late to submit and too late to get processed
Business Response
Date: 06/10/2024
Dear Consumer,

We have received the approval to issue a courtesy payment on this rebate ($7.98) even though it was purchased outside the purchase dates of 4/9/2024 to 5/7/2024 . How do you want to be paid? If PayPal please provide the email address associated with the account. If Venmo please provide the phone number associated with the account.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 06/10/2024
I am rejecting this response because:
Submitting resolved will close case
******************* and PayPal please

Business Response
Date: 06/12/2024
Dear Consumer,
The payment has been requested under submission number 124164083411633. Please allow time to receive this payment.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 06/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:05/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was also scammed with the recent Mug rebate. I started the process by texting FREEMUG and got a response of "Great! Please text us *clear* pictures of your *entire* receipt." I texted the receipt a day later and got no response. When I inquired via email, they claimed I had replied to an "inactive conversation" when there was no indication that such a thing was even possible, and that the rebate was over. The fact that they could still see my submission even though I had supposedly replied to an "inactive conversation" shows that this is a flimsy excuse and a scam.
Business Response
Date: 06/04/2024
Dear Consumer,
I was able to find your submission number based on the phone number provided in this complaint. The submission number is 624114212201103. I have received approval to issue a courtesy payment for the $7.48. Please reply back with how you want to be paid. If PayPal please provide the PayPal email address and if Venmo please provide the phone number associated with the account.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 06/08/2024
Please send the $7.48 via PayPal to ****************

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:05/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to a missing rebate. Ive never had a problem getting a rebate from a coupon until now. On April 10th. I sent the text free mug to the companys phone number. I then sent the word terms as instructed and they sent the terms of agreement. Then you have to send agree. On April 18th I sent a picture of my reciept. No response. On April 19th I sent the text help in hopes that they would respond to my picture. I figured this may be one of those companies where it take a while to get your money back. Boy was I wrong. This company seems to be intentionally looking for any reason not to pay out. I then emailed them to see whats going on May 27th. Their reasoning for not paying out? The text message response was not completed in a timely manner. No where does it mention responding to initial text in a timely manner. And what length is a timely matter? Deceiving, lying company. Ive texted rebate companies 2 weeks later and they honored it because they never mention time constraints. This company is just making up things as they go. I hope someone files a class action lawsuit. I will be the first in line. Big companies feel they can get away this and they shouldnt be allowed to.
Business Response
Date: 05/28/2024
Dear Consumer,
Thank you for your email. In order to have this reviewed please provide the following below and make sure to provide all requested information below.
1. Receipt showing the purchase product, purchase price, purchase date and store purchased at
2. If we can issue payment, how would you like to be paid? If PayPal please provide the email address associated with the account. If Venmo please provide the phone number associated with the account
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 05/28/2024
I am rejecting this response because:
The company asked for me to reply to the email you sent with this info. Please forward this to them. PayPal is ***********************
The items purchased are the first two items. Just zoom to see.

Business Response
Date: 05/29/2024
Dear Consumer,
Thank you for this information. I have verified the purchase and requested the payment. Your submission number is 124150151230479. Please allow time to receive this payment in your PayPal account.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:05/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a difficult, recurring problem with rebate fraud perpetrated by Inmar Rebate Center. On 12/07/23, I mailed 7 rebates to Inmar for wine purchased during the rebate period of 11/01/23 thru 12/31/23. They remain unpaid. I contacted Inmar for status. Below is the emailed response from rep ****** ref no. Submission 224033090231323:The rebate in question was not paid, because the name/and or address listed on the form has requested a high volume of rebates from a high number of manufacturers in a short period of time. This type of activity is unusual, and therefore this rebate was denied. Their response is totally untrue. My guy and I do drink a lot of wine, its something we enjoy doing together - but how much we drink should not be at issue here. And, we only purchase Simi or ***************************** sauvignon blanc wine. I could be wrong, but I thought the reason for offering rebates was to encourage increased sales. The rebate-offer posted in the store does not stipulate a limit, nor does the actual rebate form. The rebate offer stated we would receive a $4 rebate for each purchase of 2-bottles of wine.We generally buy wine by the 6-pack since Giant Eagle stores offer a 10 % discount on such volume purchases. Our purchases are legitimate and for personal consumption. This same problem occurred with Inmar in June of 2023. I contacted Consumer Affairs and Simi Winery due to Inmars non-payment. I eventually received that outstanding payment. I thought the matter was resolved, but here we are againI wholeheartedly believe the nonpayments are due to a managers personal disdain. Inmars email uses guarded words that seem to imply they are accusing me of something underhanded. I feel angry, offended &cheated.Early on, I spoke with a manager. He was **** and difficult. He led me to believe **** was the reason for non-payment, so I stopped buying Simi wine and started buying *****************************. I now know that the rebate scam is perpetrated by Inmar.
Customer Answer
Date: 06/04/2024
I have not heard from the business in response to my complaint.
The Rebate Company selectively decides which rebates they will pay. It doesnt matter that purchases are in line with their rules. They knew even before I made the purchases, that they had no intention of paying more than one rebate ($4). Their trickery stems from the rebate offer posted in the store (bait and switch). It encourages the customer to buy more, believing the price will be discounted. But, the advertised price is fraudulent. , At the time of purchase, a rebate form is generated and given to the customer. However, that ********************** will never be honored, and the Company knows that ahead of time. Its only the unsuspecting customer that is fooled. After the fact, the Company uses confusing and contradictory wording they have placed on the rebate form to deny the customer the compensation advertised at the point-of-sale. So they got their increased sales but at the customer's expense *********************** scam, and false advertising). Out of the 7 rebates I mailed in, they paid only one. And it, not surprisingly, was the smallest one ( not even the first one I mailed to them. They are an underhanded company.
Business Response
Date: 06/05/2024
Dear Consumer,
We have received approval to issue the 7-$4 rebates. Please allow up to 30 days to receive those 7 payments in the mail.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 06/07/2024
I am rejecting this response because:

Inmars payment offer is a mockery. It does not cover even half the amount owed to me, and it is a continuation of their rebate fraud. They can single out anyone for whatever type treatment they prefer, without any consequences.
I purchased several bottles of wine during their 2-month rebate period, and the amount owed to me is $56. It would have been $60, but in May I received a $4 check for one of the rebates.
A main reason for my purchase of the ***************************** wine was the reduced price offered by the rebate. The offer posted in the store did not limit how many bottles could be purchased. The rebate posted in the store offered a $4-refund for each 2-bottle purchase. I submitted 7 rebates during that rebate period (11/01/23 12/31/23). And each of my rebates had its own value based on how many bottles I purchased.

I submitted the following rebates:
11/14/23,6-bottles = $12 refund
11/17/23, 2-bottles = $4 refund
11/20/23, 2-bottles= $4 refund
11/24/23, 6/-bottles= $12 refund
12/01/23, 6-bottles= $12 refund
12/04/23, 6-bottles=$12 refund
12/08/23, 2-bottles= $4 refund.

Im yet to understand what is happening at Inmar. My purchases are for personal consumption, and I am careful to submit rebates in line with their terms. But, for some reason not disclosed to me, they continue to make the rebate process difficult for me. I continue to ask, what is the infraction that causes my rebates to be held up. Like every other customer,I have the right to take advantage of the rebate offers. I feel singled-out. I just want fair payment in line with the posted offer.

Business Response
Date: 06/13/2024
Dear Consumer,
Operations has re-inspected all your submissions in question and this offer per the terms and conditions was limited to 1 per household or address and the *** value was $4.00 on the two bottles purchased. We issued the 7 other $4.00 payments as courtesies but we will not be able to issue any other payments per the offer's terms and conditions. Please find attached a copy of the rebate form.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 06/19/2024
I am rejecting this response because: *********** OPENLY advertised one price but later reneged on paying that price. The posted price at store level was a $4 rebate on the purchase of 2-bottles of wine. There was no limit or stipulation posted on how many 2-bottle purchases could be made. NOWHERE at the point of sale, was it stated that a customer was allowed only one ********************** per household. At the register, upon making additional purchases of the rebated wine, a new rebate form automatically printed - confirming the rebate was applicable to the additional purchase. After taking time to complete rebates, paying to mail them, and waiting months for the rebate payment; Inmar suddenly sites an UNDISCLOSED/ INTERNAL clause of only one rebate per household. The wine was bought at the POSTED DISCOUNT. A company interested in fairness or customer courtesy would be careful not to trick or cheat the customer.
Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/12/24 I signed up to participate in the *** Root Beer Last Dog Standing 2024 SMS Rebate Offer. The terms of the offer is reimbursement for my purchase price up to $8.00 on a qualifying *** Root Beer or *** Root Beer Zero Sugar product (Collectively, "***" Root Beer Products) purchased from an online store or at a retailer location between 4/9/24 - 5/7/24 (the program period). The purchase must be made during the program period and must include the *** Root Beer Product visible on the receipt. Reimbursement does not include tax or other applicable fees. Receipt must be printed from retailers point of sale system or print screen of the confirmation email from an online retailer. All rebate requests must be made by 5/14/24. Limit 1 rebate per person. The promotion is valid for all varieties of bottle/can packages of *** Root Beer products, The rebate will be paid in the form of payment via PayPal or Venmo.On 5/7/24, I purchased a 10pk of mini cans of *** Root Beer in store at Target and paid $6.29 pre-tax for this product. I then submitted my receipt on 5/7/24 for this purchase via text as instructed by the terms of the offer to receive reimbursement for my purchase. After texting my receipt, I didn't receive any response back so I texted a picture of my receipt a second time about 20 minutes after the first text and still didn't receive a response. I then waited for about 2 weeks and still never received a response. On 5/22/24, I emailed ***************************************************** as instructed by the terms of the offer to inquire about the status of my reimbursement. I received a response back from **** stating the offer was closed in their system and they can no longer accept copies of submissions and issue payment for this closed offer and that they cannot assist further. I complied with all of the terms of the offer and met the stated submission deadline. I should be eligible to receive $6.29 reimbursement for buying the product.
Business Response
Date: 05/23/2024
Dear Consumer,
Thank you for reaching out. Please provide the following for payment review:
1. Copy of the receipt showing the product purchased, purchase date and store name
2. How do you want to be paid? If PayPal please provide your PayPal email address. If Venmo please provide your phone number associated with the account.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Per the request from the business, I have attached a picture of the receipt and a file with my desired method of payment.

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Inmar, Inc. is NOT a BBB Accredited Business.