Reviews
This profile includes reviews for Swanson Health Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 54 Customer Reviews
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Review fromJohn Q
Date: 03/03/2023
1 starJohn Q
Date: 03/03/2023
Recently I had a order about $65 cancelled for not meeting their "Order Acceptance Policy". When I called in to find out why my order was cancelled, the customer service representative could not tell me. They said I would receive a phone call and email within the next 24-48 hours. I never received any call or email, then I called them again, I was promised they would call me next day but never happened. A lot of companies would send an survey email to their customers to get customers feed back, but this company never does that. They treat their customers very badly. It is some of the most pathetic customer service I have ever encountered. To promise a customer to follow up and then not follow up is not acceptable. I have filled my cancelled order from other sources. I am done with Swanson.
Swanson Health Products, Inc.
Date: 03/09/2023
First I would like to apologize for the lack of communication. I am unable to find an account for you with the information provided. I would really like to be able to view your account along with any notes. When we send emails that an order is being canceled due to our "Order Acceptance Policy", it is because of inconsistent information or not being able to obtain authorization from the credit card company. I will provide you with the direct line to my office, ************. I can assure you that our customer service is a high priority. We do send out customer surveys and appreciate customer feedback. I would be happy to have the opportunity to correct this situation. I look forward to hearing from you.Review fromJohn S
Date: 02/27/2023
1 starJohn S
Date: 02/27/2023
Carrier surcharge is a joke. I've always had free shipping (if I've ordered the required amount). I'm ordering NOTHING more than what I've ordered before. Now they're tacking on "carrier surcharge" . . . for what? Overweight. A lie. Unusual destination? Same address. A lie. Very disappointed. I'll order from Puritan's Pride just because I hate deception.Swanson Health Products, Inc.
Date: 02/27/2023
I apologize for any confusion and frustration regarding the carrier surcharge. I can confirm that the $5.99 Standard Shipping fee is waived on orders that are $50+, but the additional carrier surcharge will still be applied to these orders. While fuel costs have started to decrease, we continue to see increased shipping costs. In these situations, Swansons is collecting a surcharge to pay the additional fees charged by the carrier. I hope this information is helpful and appreciate your patience and understanding during these challenging times. Wishing you the best of health!Review fromM. M.
Date: 02/23/2023
1 starM. M.
Date: 02/23/2023
They tried to get my card number over the phone and I told them no and said it was a scam. Watch outSwanson Health Products, Inc.
Date: 02/24/2023
This was the correspondence with the customer about their declined CC. I am happy to help and apologize for any inconvenience. Unfortunately, we do not have ability to re-run cards when they are declined so we do require the numbers again to attempt the order to go through. We require this by phone call for security purposes and your security rather than over chat or email. I forwarded your feedback to the appropriate department for further review. If you have any further questions, please let me know.Thank you and take care! This was not a scam, it is for the protection of the customer. When a customer calls in we can verify their information and identify we are working with the account owner.M. M.
Date: 02/24/2023
They should have asked to reorder on line for security reasons. They said my order was rejected for security reasons, although my bank never notified me about this.Swanson Health Products, Inc.
Date: 02/26/2023
Customers are welcome to take whatever precautions they feel comfortable with. However, our policy is to have customers contact us so we can verify their identity.Review fromShelley K.
Date: 02/04/2023
4 starsSwanson has good products. Lately, products are shipped and arrive more promptly. Problem is that they say free shipping, and they charge $1.79. This practice should end right now. They should say $1.79 shipping on all orders above $50. That would be truthful. Their explanation is roundabout and makes no sense. They should stop this deceptive practice.Review fromR. B.
Date: 01/13/2023
1 starR. B.
Date: 01/13/2023
I had been doing business with Swanson for 10 years when suddenly I had 3 orders cancelled for not meeting their "Order Acceptance Policy". When I called in to find out why my orders were cancelled, the customer service representative could not tell me. They said they would put me in touch with an account specialist and I would receive a phone call and email within the next 24-48 hours. I never received any call or email. I have spent a career in customer support and this is some of the most pathetic customer service I have ever encountered. To promise a customer to follow up and then not follow up is not acceptable. I have filled my cancelled order from other sources. I am done with Swanson.Swanson Health Products, Inc.
Date: 02/09/2023
Russell's account was compromised because the fraudsters were able to guess his password. There were no security breaches to data or our security on the website at all, the consumer's account was accessed by guessing the password. Two fraud orders were placed but got caught and canceled by our other security measures. Those security measures remained in effect when he went to place his own orders, which resulted in the cancelation. The email request was sent by us, and we explained what he needed to do and that we will allow orders with PayPal as payment. Additional information:@ONEVEMAIL.COM is a known fraud domain because the fraud person would take the first part of the hacked account email address and only change the domain to be that. I have removed the hold on Russell's account. PLEASE advise him to change his password to something more secure. If he has any problems please have him contact us directly.R. B.
Date: 02/09/2023
The "fraudulent orders" were placed and cancelled Dec. 12. I received no notification at that time. I placed an order on Jan. 4 and I received an email notification Jan. 5, 15 hours later, that my order had been cancelled. Because of the other confirmation emails, I did not notice that cancellation email. I placed another order on Jan. 11. and 90 minutes later I received email notification that my order had been cancelled. When I called Swanson customer service number in the email, they would not tell me why my order was cancelled but offered to take another form of payment. It was only when I responded to their cancellation email informing them that I purchased the products elsewhere and would no longer do business with them that they replied that my account had been compromised. NOTE: This has only happened with Swanson. My PayPal statements don't show any fraudulent purchases and I never received any email from PayPal about that one. PayPal emails about EVERY transaction. Sloppy operations and poor security procedures on the part of Swanson, no matter how you slice it.Review fromRobert B
Date: 12/27/2022
5 starsI've never had any major issues with Swanson and have been purchasing from them for decades. If there was an issue it was minor and resolved quickly. Majority of these times had to do with tracking and beyond their control.What I like about them is their customer service and that they have all major quality brands in one place and backed by them. You can do reviews as well and choose what you want, knowing they not only back their branded label, but all products that they sell on their platform. What I noticed here reading complaints were all related to shipping and auto reorders. I used to get frustrated and blame until I learned to read and understand processes. I trust this company more than any other. You know what your getting and not just pur chasing blind.Review fromLori S
Date: 12/07/2022
1 starLori S
Date: 12/07/2022
Company advertises free shipping and then tacks on a "Carrier Surcharge" for a few bottles of vitamins. That's not free shipping.Swanson Health Products, Inc.
Date: 12/12/2022
Hello,I am sorry that there are additional shipping charges showing for your order. Please know that the free shipping in our offers will only refer to the $5.99 cost for Standard Delivery, but there could still be additional fees applied if the package(s) are overweight or oversized (bulky). There are a range of factors that determine when the additional shipping fees will apply, such as size (larger item requires larger boxes), weight, container (glass or plastic), and destination. I am unable to determine why your specific order qualified for the additional shipping fee. I apologize for the inconvenience and please know that we are only passing on the direct shipping cost we pay, we are not profiting from this current change. As always, we are committed to providing quality products and services to you and appreciate your business and continued support.-Swanson Health ProductsReview fromelaine a
Date: 11/02/2022
1 starwhy can't you ************* that speak clear english to take orders. i finally cancelled my order today because i could not understand her.Review fromLue C
Date: 10/10/2022
5 starsI had always had excellent service from Swanson Health Products. I have been ordering from them for over six years, not once a problem. Excellent products as well. I do not receive any spam or advertising emails either. I give them to points!Review fromluana m
Date: 09/22/2022
1 starI placed an order with Swanson health products on Sept. 6 2022. I was wondering why it took so long as it was supposed to be here by now via **** I tracked the order and *** said it was delivered. Not so - this is a false claim - I did not receive my order. I called Swanson help line and they said it says delivered but they are having trouble so she put in a request to look into it.... She also stated she would send me an email to say they will replace the order. This did not happen so I called back to check. Possibly the first lady I spoke to misunderstood me as I had difficulty understanding her spoke English. Princess (that's what she said her name was) said she would send me an email to confirm that my order would be resent. The email did not come so I called back (I only waited about 45 minutes). The second lady I spoke to said no we are not sending you a new order. She said they sent the problem I was having to some internal international agents of theirs and they should get back to me within 24 - 48 hours. Meanwhile they have had my payment since Sept. 6 2022 when I placed the order. It is now September 22, 2022. I will wait out the 24 - 48 hours and see what happens. I will place a dispute with my credit card company if they do not make good my order. 2 1/2 weeks has already transpired...I also emailed the problem and I am waiting for an answer ... .
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