Reviews

This profile includes reviews for Swanson Health Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Swanson Health Products, Inc.

  4075 40th Ave S Fargo, ND 58104-3912

  
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  Swanson Health Products, Inc.

  PO Box 6003 Fargo, ND 58108-6003

  
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  Swanson Health Products, Inc.

  109 Broadway N Fargo, ND 58102-4925

  

Review Details

• Review fromDaniel V

  Date: 02/03/2024

  1 star

  Daniel V

  Date: 02/03/2024

  Swanson is engaging in false advertising. All over their catalogs and website they post "Free Standard Shipping On Orders $50+". This has been their policy since I started ordering from them in the early 1990's. I almost always ordered over $50 and avoided shipping charges, though they were only $3.99 flat rate, then later bumped up to $5.99. There was always excellent service and communication with the company. But in 2016 the Swanson family sold out to a private equity firm, and everything from there went downhill. It's now all about money, rather than a reasonable profit and good service. Starting during the Covid pandemic the new company added an additional shipping charge during checkout, while still advertising "free" shipping. On the checkout page, this new charge is still listed under "shipping". So there is a shipping charge on orders over $50. Their explanation, I am assuming, is that they are calling it "standard" free shipping in their ads, while if you look further on their checkout page they call their added charges "overweight shipping". This is just plain false advertising, and should be considered illegal. I've tried placing small orders, but they still place an "overweight" charge on it. My last order of approx. $700 had a shipping charge of over $22! We're all suffering from inflation and higher delivery costs, but it would be nice if these corporations with their tax breaks would share some of the pain. Especially for elderly retirees on fixed incomes that are just trying to stay healthy. If Swanson continues this policy, I will file an official complaint with the BBB that they will have to answer to. And, how does Swanson get and A+ rating with an average of two out of five stars on this website? Of course we only come here to complain.
  

  Swanson Health Products, Inc.

  Date: 02/05/2024

  I understand that you are concerned about the additional shipping charges on your order. I want to assure you that the "free shipping" offer only covers the standard delivery cost of $5.99. However, if the package(s) are overweight or oversized (bulky), additional fees *** apply. We always make sure to be transparent about any extra fees that *** apply and list them on our website and at checkout. I apologize for any inconvenience caused due to the inflation and higher shipping costs we are all experiencing. However, we are committed to monitoring shipping rates to provide the lowest prices for our customers. We appreciate your business, and we will ensure that we always offer quality products and services to you. Thank you for your understanding and continued support.

• Review fromBill S

  Date: 12/04/2023

  1 star

  Bill S

  Date: 12/04/2023

  Instead of the respondent providing a flippant response, I would suggest that Swansons hire someone capable of doing due diligence as to their product and the reason for the complaint. With a minimum of effort, the employee could review the purchase history and see that this is the same exact product that we have used for 10 years or more. And yes, I read the labels for the content and the niacin was an ingredient that I wanted, have used, and have never had any problem ever. I was alerting Swansons that this pill has changed in color from a light tan to almost yellow and causes severe side effects. The pills were new lot numbers, and many other people have experienced the same side effects. When a product appears to be defective or dangerous, a company should take the notice seriously instead of hiring a respondent to provide condescending comments. Swansons provided a refund of this one item to my account , but did not provide a refund to my wife's account for her purchase (another inaccuracy on their part).
  

  Swanson Health Products, Inc.

  Date: 12/05/2023

  I apologize for all your frustration related to this issue. I have documented your concerns and notified the relevant departments. We take customer concerns seriously and will make any necessary changes. Our ingredients undergo testing at various stages of the production process to ensure purity and potency. Our Quality Control specialists inspect all finished products, and independent third-party laboratories test them to ensure that each supplement contains exactly what is stated on the label.I have double-checked both accounts and can confirm that they were credited on the 1st of December. If you do not see the credit on your wife's payment source by the 7th of December, please contact us.

• Review fromBill S

  Date: 11/30/2023

  1 star

  Bill S

  Date: 11/30/2023

  Swansons has a very dangerous vitamin that causes severe allergic reactions. Their website has a number of reviews complaining of the problem, all of which were posted after I started using this product. I have used Swanson for many supplement needs, but when this product caused serious allergic reactions, I contacted customer service to alert them as to the ingredient changes causing potentially dangerous situations. They absolutely did not care. If you can't trust them on one product defect, how can you trust them with anything? Evidently, they must be using the lowest cost chinese suppliers who use unknown substances.
  

  Swanson Health Products, Inc.

  Date: 12/01/2023

  I had the opportunity to listen in on the call between **** and our agent, and I understand that the product **** mentioned contains Niacin. The label clearly warns about temporary skin flushing, tingling, and itching, especially when taken on an empty stomach. Although this reaction is natural and harmless, I apologize for the discomfort that **** and his wife experienced. As a gesture of goodwill, I will be returning the full amount of their payments to the original payment source they used. In the future, I would advise them to carefully read the labels to prevent such reactions. I do hope they are both feeling much better and apologize for the inconvenience.

• Review fromJames D S

  Date: 11/21/2023

  1 star

  James D S

  Date: 11/21/2023

  Swanson has False advertising. They advertise that Swanson gives free shipping for orders over a certain amount and then adds S&H as the customer reaches final checkout.
  

  Swanson Health Products, Inc.

  Date: 11/22/2023

  I understand your concern regarding the additional shipping charges showing at checkout for your order. Please know that the free shipping in our offers will only refer to the $5.99 cost for Standard Delivery. However, additional fees may apply if the package(s) are overweight or oversized (bulky). A range of factors determine when the additional shipping fees apply, such as size (larger item requires larger boxes), weight, container (glass or plastic), and destination. I am unable to determine why your specific order qualified for the additional shipping fee. I apologize for the inconvenience; we will continue monitoring shipping rates to provide the lowest prices for our customers.

• Review fromChristine T

  Date: 10/04/2023

  1 star

  Christine T

  Date: 10/04/2023

  I have canceled a order that they approved and have been told numerous different stories about my refund. I have yet to get my refund from this company. I have contacted my bank and they say it's still pending on there end. I have called numerous times and always get a different excuse and story. They have literally taken my money and not given me a refund. Been 2 weeks now and no one helps me fix this Matter. I will never buy anything from this company again. I hope that 31.50 is worth it. So I loose money and they keep it they literally dont care about there customers. I'm tired of trying to get help so I'm posting this here so maybe someone will help me. Might not be much money to some people but it is to me.
  

  Swanson Health Products, Inc.

  Date: 10/05/2023

  I am incredibly sorry for the misunderstanding on our part. The order was canceled the same day it was placed, there was no "charge" because we do not collect payment until the order has shipped. After reviewing notes and checking with the ************* department, there was an authorization that needed to be canceled on our part. I am deeply sorry for the miscommunication on our part. The ************* has been released. I have applied a $35.00 gift certificate to your account in hopes that you will give us another chance to serve you. Thank you.

• Review fromAnn W

  Date: 09/28/2023

  1 star

  Ann W

  Date: 09/28/2023

  So disconcerting to see some of these reviews. I was so excited to find a liquid vitamin C that sounded like it would be the answer to my problems. For whatever reason, I cannot seem to swallow pills anymore. I placed my order on September 18 and have not received any communication or my package. I have sent to inquiries and still nothing.
  

  Swanson Health Products, Inc.

  Date: 09/29/2023

  I am very sorry you did not receive a timely response to your emails. An agent did send a reply to your email on the 28th. We are expecting it back in stock around October 4, 2023. If it arrives as expected, your order will ship soon after. When purchasing an item that *** be out of stock it is stated, "Backorder- ships when back in stock!" It is listed above the item and below the description. I am sorry for any frustration this has caused you. For Time-sensitive requests please do not ever hesitate to use a different form of communication, we do offer live chat, text, or answer calls from 7:00 am to midnight Monday through Saturday, **************. Please note, there is a ****-hour processing time, during business hours, in the warehouse before the shipping timeframe begins. Wishing you the best of health! **************** Swanson Health Products

• Review fromEleanor R

  Date: 09/13/2023

  1 star

  Eleanor R

  Date: 09/13/2023

  Swanson vitamin company need to switch delivery companies. It took them 20 days to get my package to me. FedEx is very slow I should have picked another company they do not deal with or use FedEx shipping company.
  

  Swanson Health Products, Inc.

  Date: 09/25/2023

  I apologize for any delay in your order not being received in the correct time frame. Please note, that the shipping time frame begins after the ***** business hours it can take to process orders (Excludes Saturday and Sunday). Please note if there were any items on backorder it may delay your package from going out within the ****-hour processing time. I hope this information will help clarify any misunderstanding. Please contact us so we can assist with any delays on future orders. Wishing you the best of health! **************** Swanson Health Products

• Review fromAlan W

  Date: 08/26/2023

  1 star

  Alan W

  Date: 08/26/2023

  Today I searched google for the lowest price on a specific item that I wanted to buy 8 of. Swanson had the lowest price on sale 30% off for $9. I signed up and added the items to my cart, it showed they were on sale for 9$. I followed the screens to pay and ON THE LAST SCREEN it changed the price of each item to $13. I tried it repeatedly, closed the browser, and came back, tried a different browser, every time on the last screen it changed the price to a much higher price. So I called, and I waited, and finally, after a long wait I gave the answering system my phone number so they could call me, it prompted me to do this. It's been two hours now, no response. So they have a chat feature, and I tried it. They answered right away and the rep tried to help me, but even though I explained the issue to him over and over again, he couldn't understand. Probably some offshore customer service with obviously poor training. So I went to Amazon, found the same item for an even lower price and it took me all of 3 minutes to purchase the item with free shipping.
  

  Swanson Health Products, Inc.

  Date: 08/29/2023

  I apologize for the misunderstanding you experienced. On our website, the discount is shown at the time you select the item for your card. There is not an additional 30% at check out (that would be 60% off). The original price is listed in black with a line through it and the discounted price is in red next to it with the words YOU SAVED 30%. That is the discounted price, and it is the same price you will see when you get into your cart at the time of purchase. I hope this brings some clarification and I apologize for any frustration this has caused you. Wishing you good health!

• Review fromValerie W

  Date: 08/24/2023

  1 star

  Valerie W

  Date: 08/24/2023

  Want to improve your health?? Don't buy from Swanson. I used this company's products for years. Never saw benefit. Then they double charged me for part of my order and after about 50 attempts to correct it, they didn't. It's the same inept no help every single time you try--even with a supervisor. Aside from not correcting overcharging a customer, they also do not care about customer retention. Swanson literally offers the WORST service I have seen in my life.
  

  Swanson Health Products, Inc.

  Date: 08/29/2023

  I am sorry for all your frustration with your order. I can assure you that we have done a comprehensive investigation into your situation and your order and total are correct. Out of courtesy, we have even provided a partial credit and a gift certificate for your next order. Wishing you the best of health.

• Review fromKim O

  Date: 07/18/2023

  1 star

  Kim O

  Date: 07/18/2023

  Boy, has Swanson customer service and reliability gone down. I've probably been ordering through them for a good 10, 12 years, but will never do so again based upon recent experiences. They used to be a good, reliable company, but they aren't any more. I have placed two orders with them in the last two weeks. The first time, the website glitched and I had to physically call customer service and give them my credit card number to get the order to go through. Got the confirmation email after that, but no other communications and no order came. I emailed customer service with the email they had sent confirming the order and with the order number after a week asking where it was, and got no reply. There hadn't actually been a charge to the card, so I figured it was just a glitch. Yesterday I placed the same order again. This time it went through, confirmation email, but there isn't even a way to verify the order to see that it's in process. There used to be. Highly disappointed, and I absolutely do NOT recommend Swanson unless they change back to previous practices, including being able to check order status. Piping Rock is better. now than Swanson They'll get most of my business from now on.
  

  Swanson Health Products, Inc.

  Date: 07/20/2023

  ********** sincere apologies for the confusion around the order you placed on June 30th. Your order was canceled by accident on July 3rd. This is not a normal occurrence, just human error. Unfortunately, we did not receive your email until July 18th, at which time we opened an investigation into what happened to your order. On July 19th an email was sent to you with an apology explaining that we made a mistake, and we would be happy to help you place your order again. I do not show any other orders being placed after the June 30th order. ***, we take full responsibility for the mistaken cancellation of your order. Please accept our apology and the package that we are sending you. We remain committed to providing quality products and services and appreciate you and your business.Wishing you the best of health!