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Business Profile

Loans

Maxlend

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxlend has 2 locations, listed below.

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    • Maxlend

      PO Box 760 Parshall, ND 58770-0703

    • Maxlend

      217 3rd Ave NE Parshall, ND 58770

    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Between jobs I needed help financially. I borrowed $800 from Maxlend. They mislead me I was told I had to do a minimum 9 month agreement. The payments were around $120 a month I believe was the original amount agreed upon. The first payment that they withdrew was $287.87. The second payment was $435.18 by the 3rd payment withdraw of $435.18 to occur I had my bank do a stop payment until I investigated more. The remaining balance after the 3rd payment was to be $1189.57. After several phone calls and negotiations I told them I would not exceed 36% interest to the what should be remaining balance. Giving a settlement amount of $630. They then asked for me to pay with my debit card. At this point it felt too much like a scam so I told them I would mail them a money order. After asking for the address it was not the same address on their website. The website has P.O. **************************************************. The address the gave me over the phone was P.O. ************************, ND *****. The total amount they have received from me is $723.05 on an $800 loan and they will not receive any further payments until an investigation is done.

      Business Response

      Date: 12/18/2024

      December 18, 2024

      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***** ********* - Complaint ID ********.

      Dear Ms. ***************** am writing on behalf of MaxLend in response to your December 11, 2024, letter notifying us of Ms. ***** ********* complaint, Complaint ID: ********. 

      MaxLend values its customers and is disappointed that Ms. ********* was dissatisfied with her loan. We have contacted Ms. ********* directly to address her concerns, advising her of the loan terms, as well as clarifying her concerns regarding the mailing address. We are hopeful that she will find our response satisfactory.

      Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************


    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Loan dated April 15, 2024 of $1,800.00 Amount paid so far $7,565.12 Are will still debit my acct on Friday's I do not know how much late fees are for lot space, utilities, bank fees, or what my taxes will be on the income from a delivering job to make up an average of $945.00 a month that Maxlend takes from my bank acct.

      Business Response

      Date: 12/04/2024

      December 4, 2024


      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau


      RE: ***** ******* - Complaint ID ********


      Dear Ms. ******************** am writing on behalf of MaxLend in response to your letter dated December 2, 2024, regarding
      Ms. ***** ******** complaint, Complaint ID: ********.


      At MaxLend, we prioritize our customers' satisfaction and regret ******** dissatisfaction with
      her loan. We have reached out to Ms. ******* directly to address her concerns. As part of our
      commitment to customer satisfaction, we have waived her remaining balance. She no longer has
      an obligation to Mextend.


      We sincerely hope our efforts will restore Ms. ******** confidence in our services and reaffirm
      her trust in our partnership.


      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
      email at ********************************** should you have any questions regarding this letter.
      Sincerely,


      MaxLend
      Office of the Ombudsman
      ************


      Customer Answer

      Date: 12/04/2024

       I am rejecting this response because:


      On a loan of $1,800.00

      Maxlend has taken out of my bank account so far $7,565.12

      That I do not accept them waving the remainder as a resolution.

      I request the full amount because of the hardship this as caused.

      Business Response

      Date: 12/20/2024

      December 20, 2024

      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***** ******* - Complaint ID ******** 

      Dear Ms. ***************** am writing on behalf of MaxLend in response to your letter dated December 16, 2024, regarding Ms. ***** *******' rejection on complaint ID: ********. We regret that Ms. ******* was not satisfied with our previous response and appreciate the opportunity to address this matter further.

      At MaxLend, we prioritize our customers' satisfaction and regret *******' dissatisfaction with her loan. We have reached out to Ms. ******* directly to address her concerns. We informed Ms. ******* MaxLend conducted a thorough review of her account and she was advised of the following: 
      They applied for a loan of $1,800.00 with MaxLend on April 13, 2024.
      By electronically signing the loan agreement, they agreed to the loan terms, including the applicability of MHA law.
      They elected to pay only the minimum payment on each of their scheduled due dates.
      Their outstanding balance was waived upon receiving their first Better Business Bureau complaint on December 12, 2024. 

      The application was also reviewed to determine if a refund was due. After carefully reviewing her account, we found that Ms. ******* is not eligible for a refund, as there have been no incorrect or unauthorized payments, nor have any overages been paid beyond what she was informed of and agreed upon. All payment arrangements were correctly made based on the loan agreement she signed.

      We are hopeful that the details provided in this letter will help us reach a resolution with both the Better Business Bureau and Ms. **************************** contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

      Customer Answer

      Date: 12/30/2024

       I am rejecting this response because:

      I struggled week after week after working my day job I delivered through instacart and **** eats to clear my bank account. There was no cancel option. After reaching the ******** of payments you should not had taken over $6,001.53 from me. I want it refunded, this online loan is a trap.


    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a deferment on a payment. MaxLend sent me an email to confirm the deferment and I replied to the email as directed. They approved the deferment and then debited my account anyway. I reached out to MaxLend and they even admitted that they messed up. They wanted proof that the money was debited from my account, which I sent them. Every time I called them about this situation there would be one excuse after another as to what went wrong. I expect a refund and a deferment from the company.

      Business Response

      Date: 12/02/2024

      December 2, 2024


      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau


      RE: **** ****** - Complaint ID ********


      Dear Ms. ******************** am writing on behalf of MaxLend in response to your letter dated November 20, 2024, regarding
      Ms. **** ******** complaint, Complaint ID: ********.


      At MaxLend, we prioritize our customers' satisfaction and regret that Ms. ******** request was
      not fulfilled upon their request. As part of our commitment to customer satisfaction, we reached
      out to Ms. ****** directly advising that the payment debited was refunded to her bank account
      on file in November and have processed a refund effective November 25, 2024.


      We sincerely hope our efforts will restore Ms. ******* confidence in our services and reaffirm
      her trust in our partnership.


      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
      email at ********************************** should you have any questions regarding this letter.
      Sincerely,
      MaxLend


      Office of the Ombudsman
      ************


      Customer Answer

      Date: 12/02/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:11/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      violation of the Fair Debt Collection Practices Act (FDCPA) committed by your organization. Specifically, you have exceeded the permissible limit of communications by calling me more than seven times within a seven-day period. This conduct is in clear violation of 15 U.S.C. 1692d(5).

      Business Response

      Date: 11/21/2024


      November 21, 2024

      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ******* ********** - Complaint ID ********

      Dear  Ms. **************** am writing on behalf of MaxLend in response to your November 11, 2024, letter notifying us of Mr. ******* ************ complaint, Complaint ID: ********.

      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provides all disclosures required by *** and U.S. federal law.


      MaxLend values its customers and is disappointed to learn about Mr. ************ recent experience.  In response to his complaint, we have contacted Mr. ********** directly to address his concerns. We are hopeful that the steps we have taken will help us reach a resolution.


      Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/24/2024 I received a loan from MaxLend in the amount of 600. By August, I paid ****** if pay, which as you can is over the loan amount. This was confirmed today, 11/7/2024 around 8:15 am EST via phone. When asked if the loan was paid in full. I was told that I still oved over 800. This is scam, and predatory.

      Business Response

      Date: 11/15/2024

      November 15,2024

      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***** ******** - Complaint ID ********

      Dear ********

      I am writing on behalf of MaxLend in response to your letter dated November 7, 2024, notifying us of ****** ******* complaint, Complaint ID: ********.  


      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provides all disclosures required by *** and U.S. federal law


      At MaxLend, we place significant importance on customer satisfaction, and we regret to learn of Ms. ******** recent experience. In response to her complaint, we contacted Ms. ******* directly advising her that we have decided to waive her outstanding balance. We are hopeful that the steps we have taken will help us reach a resolution.

      Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************
      **********************************
      ****************************

      Customer Answer

      Date: 11/15/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2024 I asked for a $200 loan but was issued a $400 loan. I have paid $200 a month for 7 months. I feel like I was not explained the way the payback would work. I have over twice paid back what I borrowed.

      Business Response

      Date: 11/08/2024

      November 8,2024

      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ****** ****** - Complaint ID ********

      Dear ********

      I am writing on behalf of MaxLend in response to your letter dated November 5, 2024, notifying us of ****** ******* complaint, Complaint ID: ********.  
      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provides all disclosures required by *** and U.S. federal law
      At MaxLend, we place significant importance on customer satisfaction, and we regret to learn of Ms. ******* recent experience. In response to her complaint, we contacted Ms. ****** directly. We are hopeful that the steps we have taken will help us reach a resolution.

      Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************
      **********************************
      ****************************

    • Initial Complaint

      Date:10/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Borrowed 1600 dollars and will have paid more than 5000 dollars by the time its paid for. These are scammers and loan sharks and should be forced to pay me back the full amount Ive paid in and then pay me back for damages and lost money I could have spent on other things. Who has ever heard of a 508% APR. I immediately paid $422.72 on day 1 reducing the principle to $1,200.00. 15 days later my balance on the loan is $1,700.00. This is a scam and predatory. They acquire your personal information without disclosure. I have instructed my banking institution to cease all further payments until a settlement is reached and the fraudulent loan is terminated.

      Business Response

      Date: 10/21/2024

      October , 2024


      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau


      RE: ***** *******- Complaint ID ********


      Dear Alannah,


      I am writing on behalf of MaxLend in response to your letter dated October 12, 2024, notifying us
      of Mr. ******** complaint, Complaint ID: ********.


      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is
      an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara
      Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by
      us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan
      agreement signed, clearly designate *** law as governing its transactions and provides all
      disclosures required by *** and U.S. federal law


      At MaxLend, we place significant importance on customer satisfaction, and it is regrettable to
      learn of Mr. ******** dissatisfaction with his loan experience. In response to his complaint, we
      reached out to ************ directly to offer a settlement, a reduced balance payment from his
      current outstanding balance. We are hopeful that the steps we have taken will help us reach a
      resolution.


      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
      email at ********************************************************** should you have any questions regarding this letter.



      Sincerely,


      MaxLend
      Office of the Ombudsman
      ************

    • Initial Complaint

      Date:09/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made sure when I took this loan out that it was not on a weekly basis payment and when I found out that it was on a weekly basis, I had to revoke my ACH So they were not taking over $100 out a week for payment.

      Business Response

      Date: 09/13/2024

      September 12, 2024


      ******* ******
      Community **************** Manager
      Better Business Bureau


      RE: ******** ******- Complaint ID *******


      Dear Ms. ******************* am writing on behalf of MaxLend in response to your letter dated September 6, 2024, notifying
      us of Ms. ******* complaint, Complaint ID: ********.


      At MaxLend, we place significant importance on customer satisfaction, and it is regrettable to
      learn of Ms. ******* dissatisfaction with her loan experience. In response to her complaint, we
      reached out to Ms. ****** directly to offer a settlement, a reduced balance payment from her
      current outstanding balance. We are hopeful that the steps we have taken will help us reach a
      resolution with Ms. ************************ contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
      email ************************************ should you have any questions regarding this letter.

      Sincerely,
      MaxLend
      Office of the Ombudsman
      ************


    • Initial Complaint

      Date:09/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Borrowed 1800 dollars and will have paid more than 5000 dollars by the time its paid for. These are scammers and loan sharks and should be forced to pay me back the full amount Ive paid in and then pay me back for damages and lost money I could have spent on other things like groceries fuel and essentials.

      Business Response

      Date: 09/11/2024

      September 11, 2024


      ******* ******
      Community **************** Manager
      Better Business Bureau

      RE: *** *******- Complaint ID ********


      Dear Ms. ******************* am writing on behalf of MaxLend in response to your letter dated September 5, 2024, notifying
      us of ***************** complaint, Complaint ID: ********.


      At MaxLend, we place significant importance on customer satisfaction, and it is regrettable to
      learn of *** ******** dissatisfaction with his loan experience. In response to his complaint, we
      reached out to *** ******* directly to inform him that we have decided to waive his outstanding
      balance. We are hopeful that the steps we have taken will help us reach a resolution with ***
      *******.


      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
      email at ********************************************************** should you have any questions regarding this letter.

      Sincerely,
      MaxLend
      Office of the Ombudsman
      ************


    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a good customer with ********************, recently I have lost my health insurance and have gotten sick. I am now paying out of pocket for medical bills.I have reached out to maxlend asking to please just send my account to collections because I need a smaller payment. I did no decline to pay I just cant pay at the rate Im locked in. I have spoken to 5 different people they have all danced around my issue and ignored my calls to be charged off.The last one even said they would try alternative methods to get the money back from me. Its not that I dont pay my account gets soo overdrafted their payments get sent back im in trouble and need help. I have to go this route unfortunately because I am not being heard

      Business Response

      Date: 08/26/2024

      August 26, 2024

      ***************************
      Community Mediation Center Manager
      Better Business Bureau

      RE: *********************************- Complaint ID ********

      Dear ****************,

      I am writing on behalf of MaxLend in response to your letter dated August 22, 2024, notifying us of Mr.  ********************************* s complaint,Complaint ID: ********.
      At MaxLend, we place significant importance on customer satisfaction, and it is regrettable to learn of ********************** s dissatisfaction with her loan experience. In response to his complaint, we reached out to ********************** directly to inform him that he has been enrolled in our hardship program. We are currently awaiting his call to arrange a flexible repayment plan and are hopeful that we can reach a satisfactory resolution with him soon.

      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday,or by email at ********************************** should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      Office of the Ombudsman
      ************

    Maxlend is NOT a BBB Accredited Business.

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