Business Profile

Event Ticket Sales

Box Office Ticket Sales

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Box Office Ticket Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

98 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought ****** tickets online didn't get tickets yet game is tomorrow . The 2 tickets were $21. Each box office took $87.00 out of my bank account and still no tickets ! Box office should be charged for fraud ! And license taken away !
Business Response
Date: 04/30/2024
Thank you for contacting Box Office Ticket Sales. We are a leading provider of event tickets selling tickets to more than 250,000 customers annually. Please be assured that tickets were transferred to our customer a few minutes after their purchase. Additionally this consumer spoke directly with our wonderful customer service team yesterday who provided them the same instructions on how to access their tickets via the *** **** **** app. All this consumer needs to do is sit back, access their tickets and enjoy the game tonight
Initial Complaint
Date:04/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 8, 2024 I purchased tickets to the ********** ******* play for March 16, 2024, Order #45940675. When I initially purchased the tickets there was no option to select the tickets that you would like. I reached out to request a refund and seat change for ADA accommodations were I was advised both times to re-sell my tickets for reimbursement. Three days prior to the show and no other response from Box Office Ticket Sales; I opted to re-sell the tickets. I tried to sell the tickets on Stub Hub, and Ticket Master, both sites informed me that the event coordinator is not allowing re-sell of tickets. Thus leaving me with tickets that I could not use despite all of my efforts. The inaccurate communication caused me further stress because I followed the exact suggestion from the vendor. I exhausted all of my efforts trying to resolve this mishap, but no matter the route I was unable to find a resolution. In the end, I felt attacked by this vendor for insinuating that I did not have a legitimate ADA request, "this customers event took place nearly a month ago and their review is a final attempt to get a refund because they have buyers remorse and not an issue with their purchase or tickets." The tickets were a surprise for my parents who require accommodations which constitutes my issue is with the ticket. The ADA.gov site states," An individual who has purchased a non-accessible seat through the secondary market but needs an accessible seat must be permitted to exchange the ticket for a comparable accessible seat, if one is available." (ADA.gov) At no point, did Box Office Ticket Sale communicate to me that ADA tickets were unavailable. The seats provided were not equivalent nor in a better location as promised on my receipt.
Business Response
Date: 04/25/2024
Box Office Ticket Sales is a leading provider of event tickets, selling tickets to over 250,000 customers a year. We appreciate our clients purchase, however as a resale marketplace we rely on a vast number of ticket suppliers to fulfill customer orders. While we appreciate our customers needs for accessible seating, they selected tickets on our site and authorized this transaction knowing they were not ADA seats. Should they have needed ADA seats and did not see them they should have immediately stopped the process before authorizing their multi step checkout process. Furthermore, as there are thousands of sellers who list tickets for resale in our marketplace there is absolutely no guarantee that the same seller may possibly have had ADA seats. As the terms and conditions state all sales are final. Lastly, while we appreciate this customer sending our service team a note about what must happen on the exchange of tickets for ADA seats they conveniently neglected to provide the entire piece of language:
An individual who has purchased a non-accessible seat through the secondary market but needs an accessible seat must be permitted to exchange the ticket for a comparable accessible seat, if one is available.
A comparable ADA seat on our marketplace from the same seller was not available.
This complaint should be closed immediately. The customer was successfully delivered the tickets they agreed to purchase from our marketplace
Customer Answer
Date: 04/25/2024

Complaint: ********

I am rejecting this response because: I did not have the option of selecting a seat. Legally you are obligated to provide accommodating seat that Box Office did not acknowledge were or were not available. The constant back and forth regarding this issue rather than trying to make it right will not deter my argument. We can continue this discussion as long as it takes to get a legal response. Taking advantage of consumers is not right.

Sincerely,

******** *******
Business Response
Date: 04/26/2024
Again, Box Office Ticket Sales is a resale marketplace. The tickets listed on our site are not our own tickets, they are those of 1000's of resellers who use our marketplace. No matter how many times this customer responds to this complaint it doesn't change the fact that they purchased standard seating tickets. If they required some sort of accommodation they should have purchased tickets directly from the primary seller who often times does have ADA seats available. More often than not resale websites don't offer ADA options. ADA seats listed through our platform at the time of this users purchase were not available and as such, the complaint should be closed immediately by the BBB. This customer is not getting a refund.
Initial Complaint
Date:04/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 tickets on Feb 2nd for the ****** ********** concert on May 2nd in Seattle at the Climate Pledge Arena. They were not upfront about the way they operate and there deceptive business practices.. I have yet to receive my concert tickets, apparently they won't release or give me the tickets until up to 48 hours before the concert... No refunds or exchanges.. They also do not tell you there policy's until you pay. Then it's to late. You won't get your tickets no matter what you do... it's a shady and unethical company.. I had to buy 2 more concert tickets from a real company called Ticket Master.. I got my tickets in 3 minutes.. I don't know what I can do to get my refund.. Never Ever purchase anything from this company...
Business Response
Date: 04/18/2024
Box Office Ticket Sales is a leader in the event ticket resale industry. We sell tickets to over 25000 customers a month. We have reviewed this customers complaint and frankly it is ripe with inaccurate information and slanderous accusations. First and foremost, every customer including this one knows we're a reseller and not the venue. Secondly, every customer including this one must agree to all terms and conditions including an itemization of all prices. Lastly, every customer agrees to the ticket delivery time frame. Delivery of tickets is strictly dictated by the the primary ticketing vendor and not our company. you can see as clear as day that ticketmaster delayed the transfer of tickets which they do on popular events such as ****** ********** (see attached). There is nothing deceptive about this customers purchase other than the fact the customer is committing fraud by filing a false chargeback with the credit card processor after agreeing to their purchase and terms and conditions. This complaint is closed and we will fight tooth and nail to get our money back from the credit card company
Customer Answer
Date: 04/22/2024

Complaint: ********

I am rejecting this response because:

Firstly, Ticket master doesn't hold tickets, I've already purchased 2 tickets to J.T and I received them weeks ago, within minutes of my purchase., so their response is a complete and udder lie.. Also I can't even resale the tickets because no one will purchase them from me without me having an actual ticket or digital ticket. The fact that I'm having to go through this and they amount of time I've spent with this company simply shows what kind of company they are. If they we're a respectable company they would issue me a refund. They have Not.

Sincerely,

******* *****
Business Response
Date: 04/25/2024
Box Office Ticket Sales is leading resale provider of event tickets, selling tickets to more than 250,000 customers a year. We absolutely dispute this customers complaint as it is ripe with incorrect statements. Every customer including this one must agree that they know we are a reseller and as such they agree to our delivery time frame on tickets. These tickets are not arbitrary and are based on many factors including ones set out by the primary seller. You can see from the attached screen shot tickets are on delay from the primary seller and are purchased and guaranteed to this customer. There is zero reason this customer should have purchased additional tickets. Furthermore the only scam here is from this consumer who is attempting to violate the agreement they made to purchase tickets by filing a dispute with their credit company under false pretenses. We will fight this and win as we're 100% in the right. The BBB needs to close this complaint immediately as it is filed without merit.
Initial Complaint
Date:03/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered tickets from this company as a Christmas gift for my grandchildren. They said I would get my tickets 48 hours before the show. The night before the show I called multiple times. They told me they could not get me my tickets and that they were going to refund my money. My daughter went online and it appears that many other people have had this problem and still have not received their refund.
Business Response
Date: 04/02/2024
Thank you for contacting Box Office Ticket Sales. As a large resale marketplace we sell tickets to over 24,000 customers on a monthly basis. In the rarest of occasions one of our trusted ticket providers is unable to fulfill an order. We have been in constant communication with our customer regarding the refund they are owed. We have contacted our customer 4 times via email and sms that we need an updated credit card because the one used for purchase has expired. Once we receive this updated information their refund will be processed.
Customer Answer
Date: 04/03/2024
Dear BBB
IT IS INDEED TRUE THAT I have been contacting BOX OFFICE TICKET SALES multiple times regarding this issue. They keep telling me they are trying to refund my money however they say that my credit card would not allow them to credit the money. I contacted my credit card and they said they absolutely will accept the refund. Box office ticket sales said they were trying and couldn’t refund the money. They asked me for another card number which I gave them. The money at first appeared to be in my account and then it was not deposited by box office ticket sales. I called my bank and had a 3-way conversation with box office ticket sales. They now say the money should be returned in 2-3 business days. I am extremely concerned that now they have 2 of my card numbers.
Business Response
Date: 04/10/2024
Thank you for recontacting us. We were finally able to get this customer to provide a valid credit card and they were refunded . A copy of the refund is attached and we consider this matter closed
Customer Answer
Date: 04/17/2024
The BOTS company did finally refund my money which I am very happy about. However they claim that the holdup was my credit card. They are reporting that my credit card company would not allow them to refund the money. According to my credit card company this is not accurate information. The associates from BOTS were extremely rude and I would discourage anyone from doing business with them.
thank You BBB for all your help with this matter.
Initial Complaint
Date:03/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ticket Scalpers scamming members of the public who have memberships to local theaters.
Business Response
Date: 04/10/2024
Box Office Ticket Sales is a leading resale marketplace and we sell tickets to nearly 250,000 customers annually. Every customer including this one must agree to an itemization of all prices and fees before authorizing their purchase. We work with a vast network of trusted ticket sellers and its negligent for this consumer to speculate on a business model they know absolutely nothing about. More so, every customer is abundantly aware that we are a 3rd party seller when they agree to our terms and conditions prior to their consent to purchase. This complaint should be closed immediately and there is no other action that needs to be taken other than for this customer to sit back and wait to experience the thrill of their live event in August 2024
Customer Answer
Date: 04/16/2024
Hi Team,
Just curious, is that the only criteria the business in held accountable to, responding to their complaint. In my opinion, They provided an inaccurate response with untruthful information as they did during the initial transaction. They made no effort to resolve. If you read through the threads I actually took the effort to provide a proposed resolution that took both parties needs into consideration and received no response nor proposed solution. Thanks so much for you help and better understanding of the process.

*******

***
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/21/2024, I wanted to purchase tickets for my wife and I to see the Lion King show at the ******* theater. When I googled "phone number for ******* theater box office ticket sales" I was given phone number ************.

I called that number and got an agent who was eager to sell me tickets. I was told I would receive the tickets via email within 24 hours but did not receive them until Saturday evening, March 23, less than 24 hours before the show.

Face value of the tickets I received was $71 yet I paid $159.50 each with an additional $59.95 in fees (miscellaneous $51.04 and delivery fee of $8.95). I am not sure what the $8.95 covered since they were delivered via email..

I had no idea the tickets I was purchasing were costing me over 2.4 times the actual face value and the agent never indicated there was that kind of markup.

To me, this is scalping on steroids and I feel like I was robbed by the company "*******************************".

This company knows what they are doing and read me a statement indicating that the face value may be less than what they were charging and that they were a secondary seller of the tickets but I had no idea I was going to be paying over twice face value for the tickets.

When I contacted the company's customer service number today, the agent I spoke with did not offer to do anything to remedy the situation and only kept reminding me that I had listened to their statement and agreed to the charges.

I would think there would be some kind of a law or policy in place to prevent this kind of price gouging and to protect customers rights.

When I first received the tickets and saw the face value, I was going to decline them but did some research online and found that they would not refund the money, no matter what. My wife and I really wanted to see the show so I accepted the tickets even though I was very disappointed.

I know I am probably SOL but wanted to inform others so they don't get ripped off by this company.
Business Response
Date: 03/26/2024
Box Office Ticket Sales is a resale marketplace. Our customer was crystal clear that they were buying from a reseller and this customer was also crystal clear that they were paying over face value. The event this customer purchased for was the hottest theater event occurring in Omaha for some time. Many factors impact the price of tickets including one the customer called out in their complaint. They waited till the very last minute to purchase their tickets, they purchased in a premium section and at the time of their purchase there were very little pairs of tickets even available from the primary market, it was mostly scattered singles. Based on the popularity of this event, the time of purchase to event and the scarcity of seats this customer should feel lucky they were able to even attend this event. It should be noted that all pricing including the price of tickets, service fees and delivery fees were clearly itemized and agreed to by this customer before they authorized their purchase with our company. As such, this complaint should be closed immediately
Customer Answer
Date: 03/30/2024

Complaint: ********

I am rejecting this response because:

Boxoffice tickets did not provide me an itemized statement of all of the costs and it was not clear to me that I was paying over two times the amount for the tickets. I did not wear this until less than one day before the show. And even though they give you an option to decline the tickets, everything I read online said that ticket sales are final and they will not refund you.
I also could have purchased those same tickets online at the ******* theater for the stated value of $71 per ticket. Box office did nothing for me but rip me off and I will not accept their explanation on why they should continue stealing from people.

As I told them, I will take up every opportunity I can to expose them for the thieves they are regardless of how they view and continue to justify their unethical practices.
Sincerely,

**** ********
Business Response
Date: 04/10/2024
Once again we'll reiterate that this customer purchased tickets to an extremely popular event and they waited till the very last minute to do so. Many industries including hotel, travel, airlines and leisure use dynamic pricing. So do many secondary event ticket sellers. Once again ticket availability which in this customers case was extremely limited, time to the event which in this customers case was less than 48 hours away all impact pricing. For the record, this customer with 100% absolutely certainty agreed to an itemization of all ticket prices and fees associated with their purchase before giving authorization to process the purchase. This is a case of buyers remorse and this customer if they were so price sensitive should have shopped around sooner to purchase their event tickets. This complaint should be closed immediately
Customer Answer
Date: 04/17/2024

Complaint: ********

I am rejecting this response because: Once again, I did not receive an itemized statement showing actual price of the tickets and your company is ripping people off because you think you can get away with it and in most cases you do. I will not accept your response or reasons for taking advantage of me. You should be ashamed of yourself for the deceptive business practices you are involved with. Sleep well but I will not close this case until you come clean.

Sincerely,

**** ********
Initial Complaint
Date:01/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called on 10/19/23 what I thought was the Resch Center in Green Bay WI to purchase concert tickets for *** **** in March 2024 at Resch Center. I told the person I was having trouble with the presale ticket purchase on the website and was told “I can help with that”. Assuming it was someone at the actual venue. Was scammed by another sales office for tickets instead.

Tried working with staff at Box Office sales today, but no such luck with any assistance on their end.
Business Response
Date: 01/19/2024
Box Office Ticket Sales is a resale marketplace with no affiliation to any venue team or artists. All customers including this one must agree to a standard set of industry practiced terms and conditions prior to completing their purchase. The terms clearly state that they agree and acknowledge that Box Office Ticket Sales is a resale marketplace unaffiliated with any venue , team , artist or ticketmaster and that tickets sold through our marketplace may be above face value. It isn't possible for a customer purchase to be processed without the customers authorization. This customers claims that they believed we were a venue are absolutely absurd as they agreed to these terms prior to completing their purchase. As such this complaint should be closed immediately
Business Response
Date: 01/29/2024
This will be our final response. We appreciate the customers perceived knowledge of the secondary event ticket space however this event at this venue is ticketed by **************** ** ******. The tickets by **************** are a Mobile QR PDF and the tickets they have received are directly from the primary seller via their purchase with Box Office Ticket Sales. The tickets they received are 100% legitimate and guaranteed and no matter how many times they are rejecting our response it doesn't change the fact they are in receipt of their tickets and absolutely nothing else needs to be done on their end and their is nothing else that will be done on our end. This customer should let the experts like Box Office Ticket Sales know the nuances of each venues | events ticketing guidelines and the customer can just sit back and enjoy their event
Customer Answer
Date: 01/30/2024

Complaint: ********

I am rejecting this response because:

These are absolutely NOT the tickets from the venue. I’ve purchased directly from the venue so I know what they look like, and do do they. At what point will it take to prove this? This is a SCAM. I’m requesting my money back that you owe me.

Sincerely,

**** ***********
Initial Complaint
Date:01/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My friend and I purchased Adam Ant tickets for April 25, 2020. It was canceled because of covid and rescheduled for May of 2021. This concert was also canceled because of covid. We reach out for a refund by phone and email and have been ignored. We paid $260.00 for 2 tickets. Adam Ant is coming May 10th of 2024. Please assist us. I've tried and tried and tried to work with them with no results
Business Response
Date: 01/11/2024
Thank you for contacting Box Office Ticket Sales. We can see that our customer interacted with our team on 6/5/22 and stated they would use a voucher toward a future event. They have not done so and are no looking for a refund. We've deactivated their voucher and issued a refund to their credit card which we believe resolves the matter
Initial Complaint
Date:01/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good evening,
The date of the transaction was 12/30/2023,
The amount spent was 200.96 on tickets that were being priced out. I never completed check out and it jumped to the next screen and told me thank you for purchasing your tickets that I had no intention of buying which also is not in area I live in. The tickets are for **** ********* comedy tour which I had seen two days prior in my city I live in. After realizing immediately I had been charged I contacted the company and was told I would receive a refund in 5-7 business days. However, I then received three emails stating they do not cover refunds or exchanges based on person error. This is contradictory to what I was told by customer service. This “error” was not buyers remorse when the website did not allow me to confirm ticket purchasing and instead charged me and will not refund me, as well as they are not resaleable. The company is in no way trying to help me.
The order number is ********.
Customer Answer
Date: 01/04/2024
see attached
Please let me know if there is anything else I can do to help.
Business Response
Date: 01/04/2024
Thank you for contacting Box Office Ticket Sales. It is not feasible for a customer to accidentally purchase tickets as alleged in this complaint. The check out process is a multi step process which requires customers to enter critical information along with agreeing to the terms and conditions before processing their order. Additionally we can see in the notes from our customers interactions with our service team they were not promised a refund as they claim. They were advised that all sales are final and should they choose too they could attempt to resell their tickets. Our customer agreed to our terms and conditions and no refund will be provided. As such we consider this complaint closed.
Initial Complaint
Date:01/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a ticket purchasing thinking I was using the “box office” at the theater. Once I realized I had not I immediately called them back and they were completely rude, once I finally got through to customer service 50 minutes later. They said no refunds and I should have listened to what they said on the phone. I asked if they could replay the recorded conversation and they told me no. I asked why and they said it’s only for quality assurance. I said this is an example of that because I didn’t know they were not affiliated and asked to hear the recorded conversation. I said I would dispute the charge with my credit card company and then **** the Customer Service Manager told me that would be committing fraud and he would blacklist me from every ticket agency, Amazon and Walmart for all future purchases so I couldn’t ever purchase again without being seen as a threat. I’m appalled at their threat. I believe they are committing fraud by pretending to be the “box office”. I would love to just cancel the transaction and receive a refund. They did email the tickets but I would happily send them back as well. I’m not trying to commit fraud and do not want someone for free. Just the decency of a business and not to be threatened on a phone call. Worst customer service ever. I called immediately after I realized the tickets did not come from the actual venue’s box office.
Customer Answer
Date: 01/09/2024
The email states that I did not provide clarification but I never received anything from BBB to do so. What needs to be clarified to proceed with the complaint?
Business Response
Date: 01/11/2024
Thank you for contacting Box Office Ticket Sales. As a leading resale provider of event tickets all customer including this one MUST agree to an itemization of fees associated with their purchase and also must give a verbal consent authorizing their purchase. It is not feasible for a transaction to occur without these two items. Our terms and conditions which this customer also agreed to clearly state that we are a resale marketplace and not the venue team or artist, they also state that all sales are final. Our customer agreed to both and as such we deem this matter closed

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Box Office Ticket Sales is NOT a BBB Accredited Business.