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Business Profile

Insurance Companies

Mutual of Omaha
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Mutual of Omaha's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mutual of Omaha has 27 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 104 Customer Reviews

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    Review Details

    • Lynn D

      Date: 06/24/2024

      I'm need some assistance from you. I applied for a loan on policy 6/10/2024 I've not received. I contacted customer service, and received the following message. The check has been mailed. I explained can not been mailed when it hasn't been processed yet. Please help me to get this check processed as soon as possible and mail. Thank you for your time and consideration.

      LD

    • Zerick J

      Date: 06/13/2024

      Mutual of Omaha has failed to pay my STD claim in a reasonable amount of time.

      Claim opened 4/28/2024 and to this date, I’ve yet to receive any payments, any letters requesting extension for additional review, any denial citing why my claim is delayed or denied despite all supports being supplied by 5/8/2024.

      Your representative Joe handling STD claims SIGHED in frustration and uttered “oh my god” when I asked why my MEDICAL DOCTOR’S signed form and therapy notes were insufficient.

      Joe was unable to answer and instead THREATENED to deny my claim if I didn’t do what he said.

      MY QUESTION IS, how does a representative who does not have a medical license/degree, psychiatry training, certification, or even attended medical school making a decision pertaining to a diagnosis they have minimal knowledge of.

      Id like to know how many hours, IF ANY, has Joe committed to psychiatric treatment, psychology, therapy, etc??
      Better yet, how many hours have your claims reps spent in a psychiatric setting to understand how mental health illnesses?

      How many hours have your representatives spent in a psychotherapy setting handling and understanding THERAPY NOTES to make said decisions?
      What is the accredited institution that facilitated these certifications/hours or experience?

      I plan on exhausting all avenues to submit complaints until all of my concerns have been addressed including unfair claims practices, despicable customer service and discriminatory treatment has been addressed to my satisfaction.

    • Cheryl G

      Date: 06/07/2024

      We worked with Peter L****** and Caitie S**** trying to get a home loan. They confirmed they knew the date we were closing and kept asking for more documents the night before saying they could still make it happen. Come to find out they actually required 72 hours from that point to see if they could fund the loan. This happened multiple times. It became very clear that they had no idea what they were doing. They lied to us several times during the process. Please be warned and don't work with this bank.

    • John S

      Date: 05/10/2024

      John S

      Date: 05/10/2024

      One of their sales reps called me claiming they were from my current insurance company. He told me that my policy was flagged that I have been overpaying for 12 years on it. When I asked him if they were going to send me a refund check, he stated no that they would add it to my cash value of my policy. As he kept speaking he mention Mutual of Omaha, to which I said wait, are you from my insurance company or are you trying to sell me a new policy. He said well technically it would be under Mutual of Omaha but it would still carry over from your current policy. He was going to sell me a policy through them which would not have cancelled or overrode my current policy. Their sales people are total scammers, and I will NEVER buy ANYTHING from a company that calls me and tries to represent themselves as my current provider to get me to buy something from them. STAY FAR AWAY AND DON'T BE FOOLED BY THEIR SHADY SALES TACTICS !!!!

      Mutual of Omaha

      Date: 05/13/2024

      Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.

    • Sheila K.

      Date: 03/20/2024

      Sheila K.

      Date: 03/20/2024

      Literally zero stars if I could. First the guy that sent my pre approval told me 6. Something percent. Then it turned out being 7.2 which was fine, but then proceeded to tell me I also have to pay an extra $3,500 which was not told to me when I got my pre approval. Mind you we put an offer on a place we were hoping to close on in 4 weeks which now we can't do because we are shopping for a new lender cause I'm not paying an extra 3,500 that I was not told about in the beginning. Also was told as a scare tactic not to shop for any more lenders cause if my score goes down anymore I won't be able to get a loan so I should pretty much just stay with them. That should literally be illegal. I've got names and emails. I will be filing complaints. Literally go anywhere else. To keep from getting lied to.

      Mutual of Omaha

      Date: 04/05/2024

      Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email the name of the lease officer you worked with, your name, phone number and best time to reach you to [email protected], and one of our customer care associates will be in touch.

    • Brielle A

      Date: 03/19/2024

      This company is terrible at helping out and makes things really complicated. My grandma (who passed away three years ago) had a life insurance policy for me which she has paid for 12+ years. I went through mutual several times to get the policy ownership changed under my name and they wouldn’t allow it. They said I would have to put it under my aunts name (the executor of the estate). So basically I would have to pay my aunt every year or have her pay for MY life insurance which isn’t going to happen. I would not recommend getting any services done with them

    • Date: 03/18/2024

      Interesting that MOH has an A+ rating with BBB with hundreds of complaints on file--paying for BBB accreditation to get an A+ has it's smoke and mirror benefits I guess...

    • Deanna K

      Date: 03/13/2024

      Guaranteed acceptance??? NOPE. LIE. I’m 46, over the acceptance rate but a little bit still over it so why was I turned down? My prescriptions.

    • Kathleen D

      Date: 02/26/2024

      Terrible company to be involved with. So many problems with my fairly new policy. I am going to cancel my policy and request a refund for the premiums I have paid.

    • CK S

      Date: 02/16/2024

      CK S

      Date: 02/16/2024

      If I could give a zero rating, I would. This company denied my long-term coverage solely on the basis of chronic sinus issues. My doctor had ordered a CT scan and then wanted an MRI as verification; the report stated "no acute intracranial findings, no acute abnormalities; there are signs of chronic sinus infections but nothing acute". I have no other health conditions, but was denied because of recurring sinus infections. I wonder if they even accept anyone???? Seems ridiculous.

      Mutual of Omaha

      Date: 02/21/2024

      Thank you for taking the time to provide a review. We'd like to discuss this further. Please email your name, phone number and the best time to reach you to [email protected]. We look forward to speaking with you.

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