Reviews
This profile includes reviews for Mutual of Omaha's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromEmily O
Date: 02/13/2024
1 starEmily O
Date: 02/13/2024
If I could give you 0 stars I would.
We purchased what we thought was life insurance but had it reviewed and it’s accidental death policy. Called to speak to a customer service person to see if we could add to it or change it because we were told it was life. We said there agent lied to us. They were rude and somewhat nasty to my husband. I would not recommend Mutual of Omaha to anyone. We have had this policy for three years to find out it’s not what we purchased. State Farm explained it to us.
Mutual of Omaha
Date: 02/14/2024
Thank you for taking the time to provide a review. We’d like to discuss this further. Please email your name, phone number and the best time to reach you to [email protected]. We look forward to speaking with you.Review fromG. Patrick M
Date: 02/13/2024
1 starMutual of Omaha has just sent a Second letter to my late sister-in-law to buy insurance. This comes after I answered a previous mailing to which I wrote to Mutual of Omaha including a Mass card, dating her death on May 10, 2023. I find it ironic that an insurance company would send a second application for insurance after I sent them a letter informing them that Judith Helen Tague was deceased.Review fromCarissa C
Date: 02/13/2024
1 starThe company is a ponzi scheme... you pay and pay and pay, but when you need it they don't pay. It is disgusting!Review fromClinton W
Date: 02/12/2024
1 starClinton W
Date: 02/12/2024
This company is terrible. After submitting evidence and being told by 3 doctor's and specialists that I should not return to work. Their Physician (whom I've never met) decided that I was fine to work and should have been back at work! LOL
Its incredible that these thieves are allowed to operate. What a joke. Stay away from this business if you care about yourself or your family. I will strongly urge you to use a different company for insurance needs. They messed up dates and probably did not even read my claim and appeal by the sounds of things. What a waste oftime and money. You have been warnedMutual of Omaha
Date: 02/13/2024
Hello. Thank you for taking the time to provide a review. We'd like to discuss this further. Please email your name, policy number and preferred contact information with the best time to reach you to [email protected].Review fromangelica p
Date: 02/12/2024
1 starangelica p
Date: 02/12/2024
An absolute failure to hard-working people. The claim process was abysmal, they required forms that are privy to a general consumer, claimed they never received these forms, and then proceeded to deny my claim after they magically were found for the most unfound reasons. What a fraud of a company. Do you help anyone?Mutual of Omaha
Date: 02/13/2024
Hello. Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.Review fromrusssell o
Date: 02/02/2024
1 starMy annuity began to be serviced by this company last year after being service by another company for several years. The first 1099R Mutual of Omaha sent me was incorrect and the second one which was not labelled as corrected was put out after the federally mandated release date for business to do so.
Fast forward to this year and the electronic copy was released earlier in January and was again incorrect. I called and got a 'oh' we will bump it up and get it fixed but don't know when. Now they have again mailed a hard copy and again it is incorrect.
Why is it that a company can not figure out that the return of an employees contributions on an annuity is NOT taxable income EVER and correctly report it the first time they generate a 1099R. Continuing to issue incorrect ones when the problem has been pointed out to them just show how poorly this organization is run and their lack of respect for policy holders.
These repeated mistakes are costing them money and causing them to get reported to the IRS for failing to uphold their responsibilityReview fromJodie M
Date: 01/31/2024
1 starJodie M
Date: 01/31/2024
Not too happy with Mutual of Omaha myself. My mother n law has been paying on a LTC policy since 1993, now she needs to use it and they are given us the run around. They stop selling this policy back in 2010, for what was told to me..Now, in the state of Virginia it is NOT required to have a nurse 24/7 at a assisted living however Mutual of Omaha says differently, the policy reads that the facility has to have a nurse (not on call) but at the facility 24-hours. I understand a policy is in hand for a reason but come on.....If this policy stopped in 2010 I would think the policy holder would have the opportunity to adjust the policy, what good is this policy if you can not use it? I have had nothing but the run around and it is getting on my nerves. This women is 85 years old and going through this...They DONT want to pay, they would rather you cash out because it is less money they will have to pay out, who cares about the person who needs the help. Shame on them.Mutual of Omaha
Date: 02/02/2024
Thank you for taking the time to provide a review. We'd like to discuss this further. Please email your name, phone number and the best time to reach you to [email protected]. We look forward to speaking with you.Review fromAnna C
Date: 01/30/2024
1 starI was about to sign up for Mutual life insurance but after reading all the comments I'm not going to that why I say some life insurance is fake they want your money. I'm trying someone else always read the reviews.Review fromRandom S
Date: 01/25/2024
1 starRandom S
Date: 01/25/2024
No stars this company is a joke after all paperwork received on a claim legit paperwork still denies customers talking about go back to same doctor for miss diagnosis and 2nd opinion doctor have corrected information provided for them will never recommend no one to this company they think clients are crazy they trying to work with the doctor to deny claims legit claim they really need to be check but me as a consumer will proceed to my legal rights on them also to national action networks customer pays in and they don't want to pay straight sad, and there claims adjustors is very wicked tell you they working on claim and have all the paperwork require only 2 weeks after to tell you go back to doctor and ask for record but got every conversations marked down had with them so just want them to keep playing games you will get caught up you and the doctor,BBB really need to check this company they got a doctor to clients scheme going and think customer crazy why take our money every month if you don't want to fulfilled your obligations highly Madd but not done with them!!! One last comment you try to contest my intelligence with a screen shout for paperwork talking about something incorrect print to email yall sadd but your days number!!!Mutual of Omaha
Date: 01/26/2024
Thank you for taking the time to provide a review. We'd like to discuss this further. Please email your name, phone number and the best time to reach you to [email protected]. We look forward to speaking with you.Review fromTila Z
Date: 01/23/2024
1 starI wanted to withdraw my application the following morning - less than 24 hours after submitting (because I read all these reviews regarding Mutual of Omaha) so I contacted the agent - Jared H**** - and asked to withdraw. He claimed they were already approved (lies). He wouldn’t listen to my request and got upset after I brought up all these reviews. I called Mutual of Omaha and spoke to a rep named Rebecca on January 18th at 12:20PM MST (still less than 24 hours later) and she confirmed the applications were still pending and that she could withdraw them and I wouldn’t be charged. I asked her for a call reference number and she said they don’t have those. She said I could reference the time and date of call. Seemed fishy as I’ve worked in a call center before. Well today is January 23rd 7AM and $123 and $41.70 have been ACH’ed from my bank accounts. Furious. Hopefully the bank will be able to stop pay.
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