Reviews
This profile includes reviews for Mutual of Omaha's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromKimberly M
Date: 08/11/2023
2 starsLoss my spouse of 37 yrs end of June. Put in claim July 10. They processed the claim, called me back and stated the amount, etc within 48 hrs. Check was mailed July 13. Said I should receive by 7.28 and did not. Called back they stated they had 15 business days...I would not receive until 8.4. It is 8.11 and have not received. Called the state of Insurance dept for guidance, they suggested I get a tracking number for the package. I called back and asked mutual of omaha Customer service for tracking number. They seemed surprised and said what tracking number? you do not get a tracking number...it is put in regular mail. So I asked if I could have the check cancelled and reissued that will take processing time and an additional 15 business days...I asked if I could pay for overnight delivery, they said no. A check that large should not just be tossed in snail mail with no regards for the person on the other end that could have small children and be depending on those funds to pick up the pieces of their life. SHAME ON You, for your cold customer reps that answer like they are being bothered and they sound annoyed. This must happen often to have someone give that energy to the unknowing person on the other end. I told them I will wait thru the weekend and have it reissued on Monday if it is not received.Review fromQUINELLA H
Date: 08/08/2023
1 starI think they try to hold out on customers. POOR RATING! They paid dentist for extraction but I'm still waiting on my reimbursement for dentures. MUTUAL IS THE WORST INSURANCE EVER!Review fromMaryAnn S
Date: 07/21/2023
1 starI signed up with this business for Medicare. The representative was a fast talker and difficult to understand. After signing up, I needed a additional coverage for vision and dental and when I called my original representative, he said he didn't handle this service. I called for a different representative and received an email, telling me to look online for services (which I didn't need someone to tell me to look online for service) I wanted help in choosing what was best for my situation. I began paying $65 a month and when I called for coverage information, I was told effective June 2023, my extended coverage would go into effect. Also the dentist checked and told me the same answer. I had a crown put in on June 14th and they did't pay. Now they tell me this coverage is not in effect until July 1st. Calling is unhelpful and this is a waste of cash. A cleaning is $90 twice a year and my dentist offers a 2nd cleaning free as a regular patient. And I just paid $780 for a years worth of nothing. When I went to the eye doctor, they said they didn't accept this company for eye exams. This company is not worth my money, I will be changing as soon as the eligible time is available.Review fromNICOLE R
Date: 07/18/2023
1 starNICOLE R
Date: 07/18/2023
THIS COMPANY IS RIP OFF AND STEALS. I WAS THE BENEFICIARY AND THE EXECUTOR OF MY MOM ACCOUNT. I PAID MY MOM PREMIUM UP UNTIL NOVEMBER 2023. MY MOM PASSED THE END OF MAY. WHEN I CALLED TO FIND OUT ABOUT THE OVER PAYMENT ON PREMIUM, I WAS FIRST TOLD IT WILL ADDED TO THE PAY OUT AMOUNT. IT WAS NOT. I CALLED THE SECOND TIME, TO FIND OUT WHEN THE OVER PAYMENT ON PREMIUM WILL BE SENT BACK TO ME. I WAS THEN TOLD I WILL GET IT IN 2-3 WEEKS. I WAITED OVER A MONTH AND STILL NOTHING. I CALLED THE 3RD TIME; I WAS THEN TOLD IT WAS BEING PROCESSED. LATER THAT DAY I GET A CALL BACK FROM SOME, LADY TELLING ME THAT MY OVER PAYMENT OF $170.00 DOLLAR WILL NOT BE RETURN ME. THIS PLACE STEALS MONEY THAT THEY SHOULD NOT HAVE. THIS IS A RIP OFF COMPANY. THEY SHOULD BE SHUT DOWN, AND NOT ALLOWED TO DO ANY BUSINESS AT ALL. THEY ARE NOT HONEST! I WILL NEVER DO BUSINESS WITH THIS PLACE EVER AGAIN. NOT EVEN FOR MYSELF! I AM TELLING EVERYONE I KNOW AND DON'T KNOW THAT WILL LISTEN, TO NOT DEAL WITH THIS COMPANY, TO HOW THEY STOLED MY MONEY. EVERYONE NEEDS TO FIND A LEGIT COMPANY THAT IS HONEST AND NOT STEALING MONEY.
Mutual of Omaha
Date: 07/20/2023
Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.Review fromShirley K
Date: 07/12/2023
1 starI tried from June 23rd to jul 12th to. Get a loan from my policy. They told me to sign the paperwork and send. It back. After 5 days of constantly sending signature page the finally told me to send the entire thing they sent. Me back. I finally. Faxed stm ashing for loan. They said they. Processed the ck and would send it to me in mail. I asked them could they deposit it in my account and they said I would have to set. Up my account for auto deductions of my payment, I did that then they said me address had changed. I said I didn't change I have lived here for 3.yrs. they. Messed. My address up not me all it was is they. Had my bldg letter on it instead of unit. I've had problems with them before. It's like bad business for sure.Review fromGary P
Date: 07/10/2023
1 starGary P
Date: 07/10/2023
Bait-and-switch
Mutual of Omaha did a bait-and-switch routine on me when I was looking to purchase Long-Term Care Insurance. I had an initial quote that was reasonable and then they cited a very minor medical condition that up to 85% of the population has to force me into a “select” plan which is much more expensive. Don’t waste your time with this company and read some of the other nightmare stories below.Mutual of Omaha
Date: 07/11/2023
Hello. Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.Review fromJacquelyn B
Date: 07/05/2023
1 starJacquelyn B
Date: 07/05/2023
Terrible. I received a letter telling me I needed to pay a different amount so I called and the agent told me that it was a mistake and I didn’t need to make an extra payment that all I needed to do was increase my monthly payment and all would be fine. Left me without life insurance and they won’t correct their mistake . Dishonest and won’t accept responsibility on their end. Don’t trust them at all. Phone recordings and records support me the client but they refuse to change their decision.Mutual of Omaha
Date: 07/11/2023
Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.Review fromLinda R
Date: 06/16/2023
1 starMutual of Omaha is awful they lied to me and sent their appraiser who valued my house much lower than what it's worth on the tax roll now I'm out his fee $$
And the fee for the notary, they have no respect or ethical practices , these companies want your homes at their price they are liars and scammers. Too bad they don't have a zero star rating.Review fromJames C
Date: 06/15/2023
1 starI purchased an Insurance Policy with Mutual of Omaha in December 2022. They required an automatic payment setup with my Bank Account. I set up the payments as requested. Mutual of Omaha then took payments for December, January and February but in the middle of the month. I called and requested that payments be made at the beginning of the month. Mutual of Omaha said this was not a problem and would change the billing date. I recently noticed that there have been no withdrawals from my account since February. It's the automatic payment they insisted on, so I saw no need to constantly check it. I contacted Mutual of Omaha about the lack of withdrawals. I was told that when they attempted to change the billing date, they made a mistake and stopped all payments. They then cancelled my Policy for non-payment. Mutual of Omaha NEVER contacted me to inform me there was a problem. I never received a Phone Call, never got a Text Message, never received an E-Mail nor had any notice sent to me by USPS. They just cancelled a policy and let me believe I still had coverage. I asked them to reinstate my Policy since this was an error on their part and they refused and told me I had to start the process all over again. AVOID DOING ANY BUSINESS WITH MUTUAL OF OMAHA! If I had read the other complaints first, I never would have used them to begin with, Lesson learned, always check the reviews. There is something seriously wrong with this company. If they can't address a simple billing request and mess up so badly that they cancel your Policy, then not even bother to inform you... can they be trusted to actually PAY OUT on a Policy??? Given how they do business I wouldn't trust them to. Can your loved ones afford to have them mess up and not cover you??? There are many other Insurance Companies out there. Do yourself a favor and seek out a better one. A Company that is reputable, doesn't royally screw up and has better reviews. Mutual of Omaha is a joke.Review fromkenneth k
Date: 06/13/2023
1 starkenneth k
Date: 06/13/2023
I purchased the subject policy in the amount $100,000 from your contractor/employee. In reviewing the most recent illustrations, I now understand that after paying on time for 13 or so years, the initial monthly premium in the amount of $376.76 is scheduled to escalate to $635.00 later this year followed by an increase to $750.00. At the time of the purchase, I was not feeling well and your Associate assured me and my wife that so long as I paid the monthly premium of $376.76, the policy would continue in effect until my demise. In my opinion, the prospective increases are a gross misrepresentation.
The application that I signed was for a monthly premium of $335.00 (see Attachment 1) and I never had an explanation as to the higher monthly figure being $367.76. I would appreciate an explanation. In Attachment 2, Producer Statement 1., the information called for on the blank line was not completed; kindly provide the missing information. In connection with 2, which policy or policy(s) were replaced? Section 3., I did not receive any of the 3 items. If I had received the information called for, I may not have purchased the contract. I want to reimbursed by the company for their misrepresentations.Mutual of Omaha
Date: 06/16/2023
Hi, Kenneth. Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.
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