Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromRon S
Date: 08/29/2023
1 starRon S
Date: 08/29/2023
I had made several orders from Omaha Steaks. The products were very tasty, but last time, I noticed that the calorie and fat content from the sirloin burgers and grass-fed burgers was much higher on the boxes that were delivered than on the website!!! I asked several people at Omaha Steaks for a clarification regarding the discrepancy, but I received no clarification at all!!!! Their Customer Service is ABSOLUTELY PATHETIC!!!
I’m so unhappy that I may stop ordering from them altogether!!!!
Omaha Steaks
Date: 08/30/2023
Thank you for your feedback. Our records indicate we were contacted regarding this issue, and we did update our website to reflect the correct information. We sincerely apologize for your experience, and would love an opportunity to make this right. Please contact us at 1-800-329-6500 or [email protected] if you need further assistance. We appreciate your business and hope to serve you again soon.Review fromTomas E
Date: 08/28/2023
1 starTomas E
Date: 08/28/2023
They don't bother freezing their shipments anymore. Just received one that had completely thawed long before it got to me, and everything was warm and dripping blood everywhere. Disgusting!Omaha Steaks
Date: 08/30/2023
Thank you for your review. We are very sorry for the experience you encountered. Each shipment is packaged with dry ice, and with continued increased temperatures we have been packing extra dry ice to keep our product frozen. Please contact us by phone 1-800-329-6500 or by email [email protected], we stand by our 100% Guarantee and would love the opportunity to make this right. We look forward to hearing from you. Thank you.Review fromALBERT D
Date: 08/14/2023
1 starALBERT D
Date: 08/14/2023
We are just now recovering from Omaha steak burgers. We thawed 2, cooked them to an internal temp of 175 deg F and made burgers. Both of us became ill shortly afterwards. No more Omaha anything. Beware.Omaha Steaks
Date: 08/16/2023
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and our records indicate your purchase from 2021 was refunded in full in 2021. Please contact us at 1-800-329-6500 if you need further assistance. Thank you.Review fromHector P
Date: 08/06/2023
1 starHector P
Date: 08/06/2023
I am very upset. My son picked up his package a day after delivered. as a gift from me. It was no longer cold and he is unwilling to eat the products. I thought it would be.sent in dry ice or somehow frozen for more than one day .
HectorOmaha Steaks
Date: 08/09/2023
Thank you for your review. We are very sorry to hear about your experience and would be happy to honor our 100% Satisfaction Guarantee. The dry ice is packaged to last through the day of delivery, so we do ask that it be opened and put away on the scheduled delivery date. We look forward to hearing from you. Thank you.Review fromsharon t
Date: 07/28/2023
1 starsharon t
Date: 07/28/2023
The burgers were great. The filets were barely edible. The ribeyes were not edible. They were tough as leather and no flavor. My husband and I could neither eat them.Omaha Steaks
Date: 08/03/2023
Thank you for your review. We are very sorry to hear about the experience you encountered. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at [email protected] and we will make it right! We look forward to hearing from you.Review fromSusan W
Date: 07/19/2023
5 starsSusan W
Date: 07/19/2023
I was hesitant to order the Omaha steaks package because of all the negative reviews and I am so glad I did not listen to those reviews I received the steak burgers the pork the hot dogs the fillets and chicken breasts and I am fully convinced that the people who left negative reviews just don't know how to cook or season everything we received was absolutely amazing everything arrived Frozen and on time as far as people complaining about the portion size those are real people portions we absolutely have loved everything and although they are a little pricey we will definitely be ordering againOmaha Steaks
Date: 08/01/2023
Welcome to the Omaha Steaks family!! We sincerely appreciate your business and look forward to serving you again soon!!Review fromTodd G
Date: 07/15/2023
1 starTodd G
Date: 07/15/2023
I won Omaha Steak package from a local radio station in Rochester New York. It is the worst beef I've ever eaten in my lifeOmaha Steaks
Date: 07/20/2023
Thank you for your review. We are very disappointed to hear you were not happy with your shipment. We have been in business over 100 years and this is not at all the quality we strive to provide to our customers! We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please call 1-800-329-6500 or email us at [email protected] for assistance. Thank you.Review fromRene H
Date: 07/14/2023
5 starsRene H
Date: 07/14/2023
Had the Pure Ground Beef Rib Burgers (6 oz) tonight for dinner. One of the best burgers I have ever had. Pan seared in 1 tbs of butter. Cooked simply and served with usual fixings. Will definitely order again. Service and delivery excellent. I recommend Omaha Steaks AND BURGERS.Omaha Steaks
Date: 07/20/2023
Thank you for your review. We are so happy to hear you enjoyed our new burgers!! We appreciate your business and hope to serve you again very soon!! Thank you.Review fromDavid K
Date: 07/05/2023
1 starDavid K
Date: 07/05/2023
Ordered the assorted burger boxes ,, 2 of them. Opened up 1 box and made 2 burgers and cooked 180° on Weber charcoal grill. Had diarrhea for 2 days. Emailed them 3 times and no response. Do not buy from this company and no customer service care at all. Buyer beware !! Soooo disappointed never againOmaha Steaks
Date: 07/11/2023
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and can confirm both of your purchases have been refunded in full. I apologize you did not receive an email response as well; our records do not indicate receiving any emails from you so we are looking into this. Please call 1-800-329-6500 or email us at [email protected] if you need further assistance. Thank you.Review fromRobyn F
Date: 06/21/2023
1 starRobyn F
Date: 06/21/2023
I ordered desserts for my dad on Father's days...they said it would arrive on Sunday but nothing showed up even thought the tracker said delivery Sunday the 18th (even until it was delivered on Monday the 19th). The 5 cakes that said "Do not thaw before heating " came completely thawed and warm, and the cobbler was a slimy mess....they refunded only the $54 for the items but still charged me the $20 for their unsanitary, unrefridgerated shipping. Even thought the tracker said it was on the refrigerated truck! Disgusting and unsafe. Will never order again, and will let everyone know not to as well. Apparently Omaha Steaks needs the $20 to keep up with all of their waste so know that even if you get a refund you will be throwing money down the toilet for their bad business.Omaha Steaks
Date: 06/26/2023
Thank you for your review. We are very disappointed to hear about your experience with regard to delivery and service. This is not at all the experience we strive to provide to our customers. Your purchase has been refunded in full as of 6/21; we apologize this was omitted when the initial refund was processed. I am also emailing you a $50 gift card for a future purchase for the inconvenience this has caused you. If you need further assistance, please contact us by phone 1-800-329-6500 or email [email protected]. Thank you for your business and we hope to serve you again soon.
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