Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromDr. Thomas B
Date: 04/24/2023
1 starDr. Thomas B
Date: 04/24/2023
We were excited to try our Omaha Steak top sirloin steaks that came in our delivered box. The top sirloin steaks were terrible! They were tough & chewy. We haven’t had any of the other items from the box as the top sirloin was supposed to be the highlight. So far this has been a total rip off.
Omaha Steaks
Date: 05/05/2023
Thank you for your review. We are disappointed to hear you were dissatisfied with your steaks. We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you!! Please call 1-800-329-6500 or email us at [email protected] for assistance. We look forward to hearing from you. Thank you.Review fromLorraine H
Date: 04/23/2023
1 starWe have been ordering Omaha steaks for gifts for all occasions for many of our family and friends for years we decided to try them ourselves…..big surprise……they were not good at all…..no taste….very tough……we used the seasoning and that didn’t help at all….the sides we’re totally tasteless and dry….we had potatoes augratin and tossed them at first bite desserts were bland and dry…..very dissatisfied……needless to say we will not be ordering any longer for ant reason…….the money we have spent is ridiculous……very sad as they are very expensive and not good at all.Review fromTom M
Date: 04/12/2023
1 starTom M
Date: 04/12/2023
Just received my shipment of Omaha's "Classic Butcher's Collection" (Item #73316) containing:
"Air chilled Boneless Chicken Breasts", Butcher's Cut Top Sirloin, PureGround Filet mignon Burgers, Boneless Pork Chops, Bacon-wrapped Filet Mignons, and Gourmet Jumbo Franks.
We were anxious to try what we expected to be superior quality meats. Wrong!! We've tried three of the bunch so far and the Top Sirloin was tough and chewy. The chicken breast was tough and "crunchy". Absolutely the worst chicken breast we have ever had. The burgers were good.
We wanted to test to see if they would be suitable for guests. With the exception of the burgers, not anywhere close. It will be interesting to test the rest of the litter, but we're off to a very bad start.Omaha Steaks
Date: 04/17/2023
Thank you for your review. We are disappointed to hear you have been dissatisfied with your purchase. We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please call 1-800-329-6500 or email us at [email protected], and we would be happy to assist you. Thank you.Review fromJames M
Date: 04/10/2023
5 starsJames M
Date: 04/10/2023
Just had 3667 Beef tenderloin steak. This was one of the finest pieces of meat I have had in my life! Cooked on grill as suggested, almost able to cut with a fork.
Thank you for your guality product you serve. Will be back again and again.Omaha Steaks
Date: 04/12/2023
Thank you for your review. We appreciate your feedback and look forward to serving you again soon!! Thank you for choosing Omaha Steaks!Review fromBrian P
Date: 04/06/2023
1 starBrian P
Date: 04/06/2023
Called Omaha Steaks to let them know that we were disappointed with their steak order. They generously offered a coupon for $85.00 for future orders. When we placed another order, the web site would not accept the coupon. I called the customer service line and was told by the CSR that she would apply the coupon for me manually and would call me back when it was done. No call back came, and the order arrived with the full amount charged against my credit card. I called and spoke to a couple more supervisors in Customer Service and was ultimately told that $20.00 would be credited against my credit card and that $85.00 would be sent to me as a check. Neither happened. Got an e-mail this morning telling me that I still have a $105.00 coupon waiting for me to use. This is not how to run a railroad.
Brian P.Omaha Steaks
Date: 04/12/2023
Thank you for your feedback. We are very disappointed to hear about your experience and will address the issue with my team. I have refunded the remaining $119.94 of your recent purchase back to your credit card. The gift card we sent you is still available to use on any future purchase. Please contact us to place the order as there is a minimum purchase requirement. Thank you and we look forward to serving you again soon.Review fromKathleen B
Date: 04/05/2023
2 starsI spent over $200 on my last order and I always order bistro steaks wrapped in bacon.They are no longer like they used to be no bacon and a gross piece of bistro steak tough as all get out. Bought chicken legs with thigh and they were discolored. Hawaiian porkchopss salty but I rinced them in hot water which helped. I need more meat and chicken but I think I will pass.Review fromCheryl H
Date: 04/04/2023
1 starCheryl H
Date: 04/04/2023
I've shopped my meat with them for quite a while but this last order was a mess. Not a problem if they fixed it, replacing the wrong item with the one I ordered but they sent the same wrong item again. And when I complained again, their service rep said I was wrong. I didn't order what I said I ordered. Then they stopped communicating at all. Customer service is awful. Just rude and belligerent.Omaha Steaks
Date: 04/06/2023
Thank you for your review. We apologize for your experience, and are very disappointed to hear your replacement shipment was incorrect6. Please contact me directly, [email protected] so I can make this right. We appreciate your business and I look forward to assisting you.Review fromJoan F
Date: 03/30/2023
1 starVery disappointed with Omaha Steaks and our last order. Leg of Lamb was tough and gamey-tasting. The quality of the chicken breasts, hamburger patties, steaks were poor. The Lobster tail kebabs were nothing but shells with not enough Lobster to even scrape out. The only two items that were good were both desserts: Key Lime Tarts and Apple Caramel Tarts. All told, portions were very small on every item. Besides our own purchase, we received a family member's gift package and we ended up having a lot of subpar food to get rid of. Not pleased and will not be ordering again.Review fromRalph M
Date: 03/28/2023
1 starRalph M
Date: 03/28/2023
Don't waste your money. Sam's or Costco offer a better quality and less expensive product.They also irradiate their meat. They use excellent marketing strategy. You will be disappointed. Buyer beware.Omaha Steaks
Date: 03/29/2023
Thank you for your review. We apologize for your experience, and we’re disappointed to hear you did not enjoy your purchase. We stand by our 100% Guarantee and would be happy to assist you further. Please email us the details from your purchase, including your contact information, to [email protected]. We look forward to your reply and assisting you.Review fromSue U
Date: 03/26/2023
1 starSue U
Date: 03/26/2023
I received a sampler box as a gift. Everything was still frozen solid when I received the shipment. However, when I thawed out some of the steaks 3 out of the 4 I received had turned. One of which smelled so bad I almost threw up. As the steaks had remained frozen throughout their travels, the blame can only be placed with Omaha Steaks’ inability to control the quality of their products. I will not be purchasing from them in the future.Omaha Steaks
Date: 03/28/2023
Thank you for your review. We
apologize for your experience, and we’re disappointed you did not enjoy your gift. We are and would be happy to
assist you with a replacement or a refund to the purchaser. Would you please email us the details from your
purchase, including your contact information, to [email protected]. We look
forward to your reply and assisting you.
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