Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromKim N
Date: 12/11/2024
1 starKim N
Date: 12/11/2024
Ordered two of the $89.99 TV Specials, but what was received was not two of the packages, but one entirely different package that had multiple Franks and no Filets. Their Offical Webpage shows the package that I ordered two of, but when I phoned customer service she read something different from her end. And as it turns out, my order history is not what is should have been. This company seems to be a Bait and Switch type organization and you cannot believe what you see on the TV, as they will send you whatever they have on hand. Buyer Beware - Never Again.
Omaha Steaks
Date: 12/12/2024
Thank you for your feedback. We sincerely apologize for any misunderstanding regarding your purchase. We have many different packages available to meet our customer's needs. The package you ordered is not the package being advertised on TV, and contains our Butcher's Cut Top Sirloins which is a wonderful, flavorful steak! When you place an order you are sent an email to confirm what you purchased, so you are able to contact us if you need to make any changes. We appreciate your business and hope you enjoy your shipment. Please contact us at [email protected] if you need further assistance. Thank you.Review fromVi C
Date: 11/20/2024
1 starVi C
Date: 11/20/2024
WORST customer service ever! After so much time wasted on researching which catering company to go with for Thanksgiving, we received a package with an issue. How disgusting, it was unhygienic and we were appalled! Reached out to chat/phone customer service several times, they said a refund was issued but is not able to provide an updated receipt or confirmation. Instead, I received an email for a new order even though I didn't opt for a replacement. Their website lies about BBB reviews and the 100% customer satisfaction. This has to be the worst company I've ever dealt with, never using this service again and this was my first time trying it, save yourself the trouble! I now have to waste time to dispute the charge with the CC company.Omaha Steaks
Date: 11/21/2024
Thank you for your feedback. We are truly sorry for the experience you encountered, this is not at all the experience we strive to provide our customers. Your purchase is backed by our 100% Satisfaction Guarantee. I can assure you, your entire purchase has been refunded back to your credit card, and you can expect to receive the credit within 5 business days. If you need further assistance, please contact us at [email protected]. Thank you.Review fromCheryl K
Date: 11/08/2024
1 starCheryl K
Date: 11/08/2024
Received steaks (prime filet) with so much gristle and fat. Cooked the chicken and pork according to their directions and it was so overcooked and tough that I had to throw it away-Sent a complaint to Omaha and did not receive my money back as promised-Finished with this companyOmaha Steaks
Date: 11/15/2024
Thank you for your feedback. This is not the experience we strive to provide our customers, and we sincerely apologize you had a poor experience. Your credit card was refunded for the items you mentioned in August. If you have not received your refund, please contact your bank to ensure it was refunded. If you need further assistance, please contact us [email protected]. I am also emailing you a $50 gift card toward a future purchase. We appreciate your business, and hope to serve you again soon. Thank you.Review fromJoseph F
Date: 11/04/2024
1 starJoseph F
Date: 11/04/2024
Very disappointed. I had one good experience with an Omaha Steaks order a few years ago, so I decided to pay for Gold Membership about a year or 2 ago. I have had more bad steaks then good ones since then. My local store also has terrible customer service. There use to be a very friendly and informative man working there, but since he left the new workers seem bothered when you walk in there. It is not because they are busy, because there s NEVER another customer in there when I go. I have had issues with shipments arriving, issues with meat quality, and issues with customer service. I called 3 x today. The first time I could here someone talking about her relationship, but never came on the line for me. The second time, it sounded like it went through, but just had a dead line. The third time, I got through. I wanted to cancel my membership. I was put on hold for customer service, but then the agent came back to tell me that they couldn't cancel it, but that it would just run out in December. I imagine that they are losing a lot of business, because I have spoken with a few people who have also said they are done with Omaha Steaks, Very sad. I like to eat higher quality food, and I'm willing to pay for it. This has just become a big waste of my money.Omaha Steaks
Date: 11/06/2024
Thank you for your feedback. At Omaha Steaks, we strive to deliver the best possible experience for our customers. While your Steaklovers Rewards Membership is not refundable, we do stand by our 100% Guarantee. Any items you recently purchase you were not satisfied with, please contact us at [email protected] so we can assist you right away. Thank you.Review fromKathleen H
Date: 11/01/2024
1 starKathleen H
Date: 11/01/2024
I placed an order on 10/30 and was given an estimated delivery for Nov. 6-9. Less than 12 hours after the order, the delivery was changed to Nov. 2. I would not be at my home on that date. A call to customer service was not helpful: "It's already on the truck and I can't stop it. Can't you have a neighbor bring it into their house and store it for you?" That is not a solution. The estimated delivery date quoted when placing the order should be honored, otherwise a customer would have to clear their schedule for days surrounding an order. I had to change my travel plans in order to avoid coming home to $249 worth of spoiled meat on my doorstep. Customer Service ended my call with "Thank you for choosing Omaha Steaks". It will be the last time.Omaha Steaks
Date: 11/06/2024
Thank you for your feedback. We sincerely apologize for any misunderstanding regarding shipping and the inconvenience this caused you. Our records indicate the scheduled delivery date did not change once your order was placed. Unfortunately, once a package ships we are not able to stop it; we attempt to work with our customers to find a solution and of course, stand by our 100% Satisfaction Guarantee and will gladly honor it if there is an issue upon delivery. For the misunderstanding, I am sending you a $75 gift card toward a future purchase. We appreciate your business and hope you'll give us another chance in the future. Thank you.Review fromMargarito S
Date: 10/15/2024
5 starsMargarito S
Date: 10/15/2024
I have been a customer for years, however I left overseas and I just returned several months ago and I am glad that I did! So that I can enjoy the delicious food that Omaha Steaks provides.Omaha Steaks
Date: 10/21/2024
Thank you for your review. We appreciate you being part of the Omaha Steaks family, and look forward to serving you again soon!!Review fromJennifer H
Date: 09/08/2024
5 starsJennifer H
Date: 09/08/2024
I really don’tbelieve the reviews I am reading ,I have been ordering for a couple years now for my husband and I and I LOVE Omaha steaks, although I do not like the premade meals or frozen burgers the MEAT they sell is tender and packaged nicely and convenient , I have also tried Kansas City steaks and I prefer OMAHA STEAKS because of the quality and price, I do not trust meat from the grocery stores anymore so I can say that I will be continuing buying from Omaha Steaks and I recommend you try themOmaha Steaks
Date: 09/10/2024
Thank you for your review!! At Omaha Steaks, we work hard to deliver an exceptional experience for our customers. We appreciate your business, and look forward to serving you again soon!!Review fromedna O
Date: 09/02/2024
1 staredna O
Date: 09/02/2024
Minus on the stars...I ordered free steak sampler for seniors, $9.99 for s&h, I was billed 19.99..Omaha Steaks
Date: 09/04/2024
Thank you for your feedback. We are so sorry for any misunderstanding and would be happy to make it right! With the information provided, we are not able to locate a purchase. Please contact us via email [email protected] so we can further assist you. Thank you.Review fromTom S
Date: 08/30/2024
1 starTom S
Date: 08/30/2024
The fillets were decent and had good flavor. The sirloin four out of four were so riddled with gristle you could not sure them had to spit them out. I will send a picture if I can. Won’t be buying there again ,they have really gone downhill!Omaha Steaks
Date: 09/04/2024
Thank you for your review. We apologize you had a poor experience, and this is not the quality we strive to provide our customers. With the information provided, we do not have a record of your purchase. Please contact [email protected], we stand by our 100% Satisfaction Guarantee and would be happy to assist you. Thank you.Review frommike m
Date: 08/30/2024
1 starmike m
Date: 08/30/2024
One of the hamburgers had a BONE CHIP in it and it almost broke my tooth. Threw them away for fear of more in other burgers.Omaha Steaks
Date: 09/04/2024
Thank you for your review. We are disappointed to hear about your experience, and this is not at all the quality Omaha Steaks is known for. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please email us [email protected] so we can further assist you. Thank you.
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