Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromM. X.
Date: 07/05/2024
1 starM. X.
Date: 07/05/2024
If I could leave zero stars I would!
What I ordered, and what I received, were nothing comparable. Fat gristle, just disgusting.
Obviously I didn't expect it to look like the pictures... But I certainly didn't expect it to be horrible quality!! I wish I could add photos.
I have the same experience with a gift box I received.
Just Disgraceful!
Omaha Steaks
Date: 07/15/2024
We are disappointed to hear about your experience. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us [email protected] so we can assist you right away. Thank you.M. X.
Date: 07/21/2024
I did contact customer service.
Their response was it was a gift and they can only credit the person who sent it. So obviously, I was not going to insult the person who sent it by implying It wasn't good enough. Although it was horrible quality.
So we received very poor quality products and no satisfaction
But thanks for trying to help.Review fromLorrie H
Date: 06/13/2024
1 starLorrie H
Date: 06/13/2024
Ordered two Father’s Day gift boxes and received a confirmation and an arrival date of 06/12/2024. I requested a tracking and order update and did not receive a response. Yesterday the day order was supposed to be delivered I ended up cancelling since no shipment arrived and no further updates to my order. Furthermore, after requesting a cancellation I received and email stating the order cannot be cancelled.
Omaha steaks has absolutely terrible communicationOmaha Steaks
Date: 06/17/2024
Thank you for your feedback. We sincerely apologize for the experience you encountered. Unfortunately, there was an issue with a previous order we had not been able to contact you about prior to your current order being cancelled. We appreciate you bringing this to our attention and the opportunity to do better. If you need further assistance, please contact us [email protected]. We appreciate your business and hope to serve you again in the future.Review frompatricia K
Date: 06/11/2024
1 starpatricia K
Date: 06/11/2024
You have to spend a minimum of $69.00. All I wanted to purchase was just 4 burgers and wasn't ALLOWED because I didn't reach that amount! Ridiculous! That's a terrible business model and lousy customer service! Never will I recommend Omaha Steaks and shame on Erick E******* to promote them.Omaha Steaks
Date: 06/12/2024
Thank you for your feedback. We apologize for any misunderstanding. Due to high demand for our product, we have had to modify some of our order requirements. This allows us to continue to safely and efficiently deliver an exceptional experience for our customers. We sincerely hope you'll reconsider giving us a try. We Guarantee you will be 100% Satisfied!Review fromV. M.
Date: 06/06/2024
1 starV. M.
Date: 06/06/2024
I got a $200 gift card for Omaha Steaks, I used to order 8 ribeye steaks and Omaha Steaks gave me with this order 8 free hamburgers. After 1 week I received order and it was wrong, I did not get ribeye steaks instead I got strip steaks (none marble, not 1 little string of fat); I called Omaha Steaks and I was told that I received ribeye steak but for my next order they going to give me $30 gift card to use for my next purchase I told them to keep their gift card money and I blocked them. I will never purchase anything from Omaha Steaks.
I used steaks (1-3):
1.) I grilled steak 2 minutes per side it was tough steak, not tender at all, not juicy it did not teste like steak at all.
2.) I used tenderizing powder on steak, did not work - still very tough and not juicy.
3.) I ground steak to use for hamburger; it was dry and I could not eat. I cooked for dog food, and dog liked it.
Now 8 free hamburgers; they wore gray true and true. That was also food for dog.
The only steaks to grill I will use only well marble ribeye steaks, I purchase them in my local store and I am always very happy the are tender, juicy and very testy!
Dissatisfied customer! VMOmaha Steaks
Date: 06/07/2024
Thank you for your review. We are disappointed to hear you were not satisfied with the steaks and we would be happy to assist you. Our records indicate we were contacted when you first received your purchase, the product was still frozen, and there was a misunderstanding regarding the labelling. We confirmed you received the correct product and offered a gift card for the misunderstanding. We have not received any further contact indicating your dissatisfaction in consuming the product. We stand by our 100% Satisfaction Guarantee and we stand by it. Your purchase has been refunded in full and you can expect to receive a refund by check since you purchased with a gift card. Please contact [email protected] if you need any further assistance. Thank you.V. M.
Date: 07/10/2024
My purchase was fully refunded, I received refund check on July 9, 2024.
Thank you,
VMReview fromElizabeth P
Date: 06/05/2024
1 starElizabeth P
Date: 06/05/2024
The steaks were know better than what I could get in the supermarket. In fact I think the supermarkets are better. The hamburgers were awful. No taste at all. Very disappointed In the whole package.Omaha Steaks
Date: 06/07/2024
Thank you for your feedback. We are sorry to hear you were not satisfied with your purchase. We've been in business for over 100 years and we work hard to deliver an exceptional experience to our customers. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us [email protected] so we can further assist you. Thank you.Review fromSynthia T
Date: 06/02/2024
1 starSynthia T
Date: 06/02/2024
I have purchased these many times in the past...they used to be decent even though the portions were small. The hamburgers were good, but now they are very lean so they don't shrink and have absolutely no flavor and are tough. We even talked about grinding up bacon and mixing it into the hamburger to make them edible. The filet mignons are what you would get as a bar steak and are about 3/8" thick. Now everything they sent was awful. Even though they used to be expensive, they were good. Maybe they should reconsider what is important. People will reorder, even if the portions are small...But they will not reorder if it sucks.Omaha Steaks
Date: 06/03/2024
Thank you for your review. We are very disappointed to hear about your experience. We work hard to product and deliver amazing quality product to our customers, and we also carry a variety of burgers and sizes of steaks to allow customers a choice in what they purchase. All of our products are backed by our 100% Satisfaction Guarantee and we would be happy to honor it for you. Please contact us at [email protected] so we can further assist you. Thank you.Review fromJack R
Date: 06/01/2024
1 starJack R
Date: 06/01/2024
Never tell you the truth but hide their responses in liesOmaha Steaks
Date: 06/03/2024
Thank you for your review. Omaha Steaks has been in business for over 100 years, and we take pride in delivering an exceptional experience to our customers. Unfortunately, we are unable to locate an account with the information provided. Please contact us [email protected] for further assistance. Thank you.Review fromStephanie L
Date: 05/31/2024
3 starsStephanie L
Date: 05/31/2024
I ordered the latest package and it included bacon wrapped tenderloins, well, we had them last night and both of them had a big vein of gristle, very dissatisfied, Stephanie Link, Seattle WashingtonOmaha Steaks
Date: 06/03/2024
Thank you for your feedback. We are disappointed to hear about your experience, and we do stand by our 100% Satisfaction Guarantee. Please contact us at [email protected] so we can assist you right away. Thank you and we look forward to hearing from you.Review fromKelly M
Date: 05/31/2024
1 starKelly M
Date: 05/31/2024
They shipped it to the wrong address. When I complained their response was to send a photo of it delivered to the wrong address to my credit card company. I still am fighting to get my money back. The people it was sent to even contacted me and told me it was delivered to their rental home and sat there for 4 days rotting before they found it and contacted me. Omaha’s response was that it was delivered with the photo of the wrong address!Omaha Steaks
Date: 06/04/2024
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our records indicate we shipped to the address provided when placing your order, and your package was delivered to that address. You are a great customer, so as a courtesy we have refunded your purchase. We appreciate your business and hope to serve you again soon. Thank you.Review fromSara T
Date: 05/26/2024
1 starSara T
Date: 05/26/2024
Do NOT do business with this company ! Worst company i have ever ordered from .I ordered a big box of food for my son for a special occasion . I paid xtra for delivery data i chose . The box never came . called and they said they sent out a new box gave me the date . Box never came .. They claim they sent out a new box and that i would be credited the full amount.. Box came completely defrosted and soaked straight to the garbage . The refund never came ! Horrible company . I will reverse this charge on my CC and never ever order from them again . I will also tell everyone i know NOT to do buisness with this inept company !!!Omaha Steaks
Date: 05/29/2024
Thank you for your review. We sincerely apologize for the experience you encountered, and are working with our carrier and logistics partners to ensure this does not happen with other customers. Having been in business for over 100 years, this is not at all the experience we strive to provide and we are truly sorry your package did not arrive as scheduled. Our records do indicate you have been refunded in full, and a replacement shipment is scheduled to deliver on May 31st. Please contact us [email protected] if you need any further assistance. Thank you.
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