Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromCynthia B
Date: 03/13/2024
5 starsCynthia B
Date: 03/13/2024
I ordered from you along time ago and I don't know why people's feedback was so bad. I had know problems at all years ago when I placed my orders.
I say keep up the good work & thank you. Cynthia bennett
California
Omaha Steaks
Date: 05/10/2024
We appreciate you being part of the Omaha Steaks family!! Thank you for your business and we look forward to serving you again soon!!Review fromChristopher B
Date: 03/11/2024
2 starsChristopher B
Date: 03/11/2024
I don't understand what is going on with a company that is nationally renowned like Omaha Steaks to not fulfill simple orders or at least give updates better. Ordered a package for 39.99 on 3/4, and as of 3/11 there is no update or change indicated. It just says not shipped. What is going on here? How does this company have a 1 star rating after decades of great service and products? Am I missing something?Omaha Steaks
Date: 03/12/2024
Thank you for your feedback. Unfortunately, I am not able to locate a purchase with the information provided. Also, we do not have shipped packages available for $39.99. Here at Omaha Steaks, we're committed to providing a safe and secure shopping experience. It's come to our attention that scammers are trying to impersonate us, so please confirm you ordered directly from www.omahasteaks.com. If you have more information to provide, please contact us at [email protected] so we can further assist you. Thank you.Review fromRobert A
Date: 03/08/2024
1 starRobert A
Date: 03/08/2024
After ordering I got an email telling me to finish the order, I already paid with PayPal and sent them the receipt. They keep sending me emails saying I need to finish the order but no response from them other than the computer generated email. Spend your money locally and you won't get burnedOmaha Steaks
Date: 03/12/2024
Thank you for your feedback. We sincerely apologize if you received an email in error and did not receive your order, and would appreciate an opportunity to look into this. Unfortunately, we are unable to locate an account with the email address provided. If you can please email us at [email protected] with a subject title BBB Review, we would be happy to look into your experience. Thank you.Review fromEdward M
Date: 03/04/2024
1 starEdward M
Date: 03/04/2024
Missing Items in Order. They argue until you read receipt to them, then they offer some ridiculous small refund when you have proved your point. I also received a partially thawed out order, not frozen. No one in customer service replied to my message for that mess. I decided to try them, again. Now missing items. They do not stand by their 100% satisfaction guarantee.Omaha Steaks
Date: 03/07/2024
Thank you for your feedback. We are truly sorry to hear about your experience, and you are a great customer. Our records indicate on your recent shipment, your burgers were missing and we refunded you the price you paid for this item, fulfilling our 100% Guarantee. I do not see an email regarding your order being partially thawed, so I apologize if there were more issues with your order and would be happy to make it right. As a courtesy, I have refunded an additional $60 for your order and am emailing you a $25 gift card for a future purchase. We appreciate your business and hope to serve you again soon. If you need further assistance please contact us [email protected]. Thank you.Review fromS. M.
Date: 03/02/2024
1 starS. M.
Date: 03/02/2024
Sandy M. Mar 2 2024
Wow where to begin... Omaha Steak doesn't even deserve 1 star from us! We have sent Omaha
speaks as gifts in the past on several occasions with good comments from recipients. So we decided to treat ourselves. What a waste of $300.00. As retired seniors we thought this would be a great way to stock our freezer. What a disappointment! Chicken fried steaks and chicken loaded with preservatives, soy flour! As was deep fried shrimp. Agree with past reviews of family sz meal only adequate for 2. Our experience with lasagne not only small serving NO meat! We had ordered combo specials that included these items the steak were tender but on blah side. Have not tried pork chops yet. Chicken filets were used in soup seemed OK. What ultimately made me write this review was the MEAT LOAF..... OMG absolutely horrible!!! Not fit to feed a dog. So many additives scary and who puts Anchovies in Meat loaf??? if I could include pictures of this meat loaf and different ingredients lists for various items I would. My husband grew up in Nebraska, his family raised Red Angus. We know the quality of Nebraska beef. Omaha Steaks is a poor representation of Nebraska beef. Or any family meals. Spend your hard earned dollars elsewhere.1Omaha Steaks
Date: 03/07/2024
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase, and we would be happy to honor our Guarantee for you. Please contact us at [email protected] so we can make this right. Thank you and we look forward to hearing from you.S. M.
Date: 03/12/2024
This a response to Better Business Beaurau review I wrote on March 2nd of this year.
On December 29th we placed an order with Omaha Steaks as a treat for ourselves. We
Have in the past over the years given Omaha Steaks gift packs to family and friends.
We chose to order from Omaha Steaks because of our heritage to Nebraska. Hopefully our BBB
Review was actually read by someone in your Customer Service, we were greatly disappointed in
Omaha Steaks products. Since the BBB review we have cooked the pork roast it was barely edible.
Way too much GARLIC the house stunk. Seasoning is best left to the individual's taste.
Our order TTL $327.90 For the most part a big disappointment.
We would like to comment on the 1 treat we did enjoy .. the Sticky Toffee Cakes so decadent 1 is suitable for
2 people so rich! Top Sirloins were ok.. Beef pot roast was tough! Boneless Chicken Breast fine. Have not tried
Pork Chops yet. Tenderloin Tips were fine, 1 chunk mostly gristle. As for the rest of the items, far too many additives
Especially SOY.
Per your E-mail Stating Omaha Steaks would like to make this right… We feel a refund for is more than due.
We are hoping to hear from your customer service in a timely manner. We are willing to return the unopened Meatballs,
Balance of Chicken Fried steaks, Pub Style Cod, Italian Crispy Chicken Fried Tenders. The Meatloaf was thrown out.
Also… Why is there NO BEST BY Date on these items. Made us wonder if that was a reason for such horrible taste!
Regards, Sandy MS. M.
Date: 03/14/2024
That is very generous of Omaha Steaks for full refund.. However. We use a $50.00 Visa Gift we received as a Christmas gift from family member.
We no longer have that card since we used it for Omaha order along with our Chase Visa card for balance. How does the refund work for that
$50.00 Visa Gift card????
Sandy Montgomery
Sent from Mail for Windows
From: Omaha Steaks
Sent: Tuesday, March 12, 2024 3:35 PM
To: [email protected]
Subject: Re: BBB Review " Montgomery"
We do apologize for your terrible experience with our products. We are
issuing a full refund for 327.90. All of our beef products are good to stay
frozen for 12 months, chicken and pork are 9 months, seafood is 6 months and
all prepared meals are 12 months. We always honor what's on our webpage which
is a 100% money back guarantee.
The refund will come back on the 2 cards that were used to pay. $50 on one
card and $277.90 on the other in 3-5 business days.
Will
Omaha Steaks Customer Care
1-800-329-6500Review fromJudy H
Date: 03/02/2024
1 starJudy H
Date: 03/02/2024
I expect when I pay those prices for stakes I should be able to cut and chew them. I got 3 different cuts and all were tough I will be throwing the rest away uncooked I will not buy again I can get better quality at WalmartOmaha Steaks
Date: 03/07/2024
Thank you for your feedback. This is not at all the experience we strive to provide our customers. Each type of steak has different characteristics regarding firmness and marbling, and we always suggest cooking medium-rare to medium for maximum tenderness. We stand by our 100% Guarantee, and would like to make this right. Please contact us at [email protected] for further assistance. Thank you.Review frommarcia w
Date: 03/01/2024
1 starmarcia w
Date: 03/01/2024
You need to pay attention to the reviews (so many low stars). You won't be in business long if you don't care about customer feedback. Those of us making purchases will certainly look at your online reviews. I regret sooooooo much that I didn't before placing an order.
You have lost this customer. Your pics on website are not reflective of the product you send. I have never spent so much money on a product and received so little.
I won't use your site or produce again!!!!Omaha Steaks
Date: 03/07/2024
Thank you for your review. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers and we take feedback very seriously. Please contact us at [email protected], and we would be happy to honor our 100% Guarantee for you. Thank you.Review fromPete G
Date: 03/01/2024
1 starPete G
Date: 03/01/2024
Don't waste your money! I ordered fillet mignon packs for myself and my father. The bacon wrapped fillets were poor quality end cuts of split fillets with an attempt at trimming out the fat. The butcher cut are mediocre. Buy steaks locally and get better quality for far less money.Omaha Steaks
Date: 03/07/2024
Thank you for your feedback. We are very disappointed to hear about your experience. Omaha Steaks stands behind our 100% Guarantee, and we would be happy to honor it for you. Please contact us at [email protected] for further assistance. Thank you.Review fromMary Ann C
Date: 02/16/2024
1 starMary Ann C
Date: 02/16/2024
I expected better. I get better at the grocer. Will never buy this product again.Omaha Steaks
Date: 02/20/2024
Thank you for your review. We are disappointed to hear you were not satisfied with your order, and we stand by our 100% Satisfaction Guarantee. Please contact us at [email protected] for assistance. We look forward to hearing from you. Thank you.Review fromPauline D
Date: 02/11/2024
1 starPauline D
Date: 02/11/2024
My daughter sent me omaha steaks package and the steaks were top sirloin, She thought all your steaks were filets.
The top sirloin were the worst ever. They were tough and grizzly. Just opened the last one and has big chunks of fat. Told my daughter do not order from them again. Can do better at grocery store
Pauline DillerOmaha Steaks
Date: 02/13/2024
Thank you for your review. We are disappointed to hear you were not satisfied with your gift. We do offer a variety of different cuts of steak, and as you know each has its own characteristics for marbling and tenderness. At Omaha Steaks, we do stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at [email protected] for further assistance. Thank you.
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