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Business Profile

Consumer Finance Companies

NHCash.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown over 3 weeks ago and request still not processed. Whenever I call it's the same thing, they are backlogged with requests and it will be processed soon. Lie after lie after lie. If they dont have the funds then they should just say so.

    Business Response

    Date: 04/23/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request for a drawdown from my account. It has now been 2 weeks and my bank account is in the negative due to not receiving the drawdown. Knowing that there have been significant delays in processing in the past, I have contacted them several times asking if they could at least tell me what dates were being processed, so I could plan my budget. I'm a disabled senior and barely live SS check to pension check. Repeatedly I have been told they could not give me that information and I'd receive an email once my drawdown was processed, which doesn't address the problem i.e. unknown delays in processing.I'll be coming up on the next monthly payment from them when I haven't received my.

    Business Response

    Date: 04/22/2025

    Our records indicate that the customer drawdown request was approved and processed. We suggest customer to contact us directly if need any additional assistance. 

    Customer Answer

    Date: 04/23/2025

     
    Complaint: 23204057

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Sincerely,

    ******* ****

    Customer Answer

    Date: 04/23/2025

    Information

    I now accept the response from NHCash, the required deposit has been made.

    75926306668DC

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of ****** since 2020 and have not had any problems until recently. I requested a drawdown on 1/23 and this request still hasn't been processed. I've called several times and am told they have had an unusually high number of requests. I have also been told that they have requested the processing be fast tracked but were not able to offer me any guidance on when my request would be processed. At this point being offered apologies instead of action is making me consider whether I want to continue to do business with ******.

    Business Response

    Date: 04/11/2025

    Our records indicate that the customer drawdown request was approved and processed. We advice customer to check his email for updates in regards to this request. 

    Customer Answer

    Date: 04/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted a drawdown request Feb 28th. ****** customer service changed it to March 6th. It's April now and it hasn't been approved. **************** barely speak English and then tell me there's a "backlog" of requests. I asked a time frame and they won't give one. They wait months so the money that's available goes down and by the time they approve it its much lower than when requested. My drawdown I had almost $500 available and now it's at $300.What's the use of a loan to help with credit if you can never drawdown?

    Business Response

    Date: 04/11/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer with ****** for over a year and have had no acceptable form of communication from customer service as to why draw down requests are not being processed. They have no problem taking my money every 2 weeks to pay down my balance but when I have funds available to withdraw then it takes weeks. It is unacceptable business practice.

    Business Response

    Date: 04/11/2025

    Our records indicate that the customer drawdown request was approved and processed. We advice customer to check his email for updates in regards to this request

    Customer Answer

    Date: 04/11/2025

     
    Complaint: 23157681

    I do not accept the business's response as a resolution to my complaint because: I just now today 4/11/2025 received noticed that my request was processed and would receive funds on 4/14/25.  Having to make a complaint on BBB is not acceptable response to concern.  

    Sincerely,

    **** ********

    Business Response

    Date: 04/22/2025

    We are working diligently to approve all requests in a timely manner, Unfortunately, we are facing an unprecedent delay in processing; however, every day, we do our best to meet our customers' needs. and we will continue to work hard to prevent this kind of issue in the future. 

    Customer Answer

    Date: 04/23/2025

     
    Complaint: 23157681

    I do not accept the business's response as a resolution to my complaint because: these complaints have been on-going for months.  If you have not found a way to address and fix this "unprecedented" issue, then you deserve to have negative marks on your BBB.

    Sincerely,

    **** ********

    Business Response

    Date: 04/24/2025

    *** continues its commitment to providing high-quality service to its customers. To that end, *** will continue to find ways to optimize speedy drawdowns.  NHC regrets the delays you have experienced.

    Customer Answer

    Date: 04/25/2025

     
    Complaint: 23157681

    I do not accept the business's response as a resolution to my complaint because: While the draw down request was approved and completed, it took contacting the BBB to make it happen like many other people here in the complaints section. 


    Sincerely,

    **** ********

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered on 3/11/25 a draw down request. The request says it's still pending. I have spoken to customer service multiple times now and have been told that the draw down request has been approved but that they don't know when the funds will be sent. Their own policy states that funds will be sent and available within 1 business day of approval it has been almost a month and now when I call they just keep telling me they are backed up and hung up the phone!

    Business Response

    Date: 04/10/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a line of credit with ****** for quite a while and, up until now, have had no complaints. I put in for a draw down on March 11, 2025, and have not received the funds (that normally take One business day. I did contact them and the gentleman said they are behind. Two weeks? Someone else mentioned they received a line of credit increase and didnt get their draw down until after a payment was made on the existing account. I, personally, just made a payment to them on the 14th of March. I hope the owner sees this and does something to satisfy the situation ****.

    Business Response

    Date: 04/04/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

    Customer Answer

    Date: 04/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 19 2025 I requested a drawdown. It has never taken longer than 2 weeks at most. It is now March 24th 2025, still nothing. I have made a handful of calls on unrelated topics, the staff were helpful and polite, at the end of each call I always inquire about the drawdown situation, I have gotten a few different responses, none of which were honest or true to my knowledge. For example- I was told it would be processed "next week", that was not true. The truth would be best. Something more honest than being overwhelmed with the amount of requests. If you have staffing issues, legal issues, financial issues, maybe it's just me but I would be a lot more understanding of I was given an honest explanation instead of vague excuses.

    Business Response

    Date: 04/07/2025

    Our records indicate that the customer drawdown request was approved and processed. Weve been facing a seasonal volume increase and all requests might take longer than usual. We apologize for any inconvenience this might cause

    Business Response

    Date: 04/07/2025

    Our records indicate that the customer drawdown request was approved and processed. Weve been facing a seasonal volume increase and all requests might take longer than usual. We apologize for any inconvenience this might cause

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a draw down over 30 days ago . Never got it ! But I did get a email reminded me to make a payment . So Im making payments in a draw down I NEVER RECIEVED all I ask is to please get my request I need it and have been paying for it !

    Business Response

    Date: 04/07/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

    Business Response

    Date: 04/07/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

  • Initial Complaint

    Date:03/20/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of NH Cash for at least 4 years now and always have been very happy with their service and how quickly they resolve your issues.Lately, though, receiving a drawdown seems to be taking forever, when it normally took ***** hours.I requested a drawdown on March 7th, 2025 and was told this week that it was processing but l should receive it in my bank account on Friday March 21st, 2025.I was also told that I should expect an email from NH Cash confirming my drawdown was approved and date of **********'s now 8pm on Thursday March 20th, 2025 and no email as of yet.I'm thinking I won't be seeing the drawdown in my account tomorrow morning. This is very frustrating and I feel like I wasn't being told the truth

    Business Response

    Date: 03/28/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance.

    Customer Answer

    Date: 03/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

NHCash.com is NOT a BBB Accredited Business.

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