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Business Profile

Consumer Finance Companies

NHCash.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 96 total complaints in the last 3 years.
  • 83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/27/25 I requested a draw down from my revolving line of credit. They advertise 24 hours to receive funds but now it's been a month and I have no *** for when they will process it. I have called customer support twice now to find out the status but they say they are processing as fast as possible and I just can't get a straight answer from them when it will be processed. They don't know what day's requests their processing and just have zero idea about when it will be processed. I have had no issues in the past and I just don't understand.

    Business Response

    Date: 06/03/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check his email for updates in regard to this request.

  • Initial Complaint

    Date:05/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company multiple times regarding a draw down that I requested on April 1st. Each time I contact them they either say it will be another month or they cannot help me. If they do not plan on funding my request, I would like to know as it has been 54 days since my request has been made.

    Business Response

    Date: 06/03/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check his email for updates in regard to this request.

    Customer Answer

    Date: 06/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********** **********

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown on my account on March 6, 2025. I have reached out several times and they said they will handle the drawdowns in the order they arrive, but this has now been over 2 months at this point. They keep saying there is a "backlog" but then never approve drawdowns. People shouldn't have to wait months to get a drawdown. I'd like the money available.

    Business Response

    Date: 06/02/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check his email for updates in regard to this request

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created a settlement with NH cash to take care of my balance and paid as agreed. The company agreed that they would update my credit report which they have not done. I have written confirmation in an attached email thread where they verified that the account is paid in full and that they were supposed to update the credit reports.

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* cash is a loan agency where they give you a line of credit. I have been with them over a year and I have not had a problem until the past four months I requested a draw down on my account which is basically cash on your line of credit it's been over a month and I have not received anything.

    Business Response

    Date: 05/22/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

    Customer Answer

    Date: 05/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted on April ******* for a draw down which has remained pending for over a month.After following up multiple times, I finally received a response stating that due to a high volume of requests, draw downs are being processed in the order received. However, no estimated timeline was given, and the delay has now exceeded a reasonable period, with no proactive communication or updates unless I reach out first.

    Business Response

    Date: 05/22/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

  • Initial Complaint

    Date:05/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested a drawn down back on April 1st of this year. Over the past month and a half I have gotten no response other then they are back logged. I have sent numerous emails all I get is the same response. I have there customer service department have asked to speak with a manager and all I get back In a response is there is no manager on or has left for the day. They seem to have no problems taking money. Will not give u an answer on when you will get yours.

    Business Response

    Date: 05/21/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23 2025 I requested a draw down from my revolving line of credit. I was only taking 24 hours turnaround. It now has been over 2 weeks and when I call to ask they say they are processing as fast as possible. They advertise a 24 hour to receive funds. I cannot get a straight answer from them. I have had no issues in the past. I just don't understand.

    Business Response

    Date: 05/16/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check his email for updates in regard to this request.

    Customer Answer

    Date: 05/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is I asked for a drawdown on February 21 2025. It will be 3 months shortly. I've spoken to representatives as well as supervisors. I keep being told it's a processing error. Now I read the complaints from other customers that asked for a drawdown after me. I'm being told they have a 5000 cap a day. I asked if they were continuing to add new customers the supervisor said no to get caught back up. They are still advertising a 24 hr turnaround. I'm tired of the runaround. I've been patient. It's effecting me negatively I'm on SS and when you expect your drawdown in 24 hrs because you asked for it to cover something. They keep I should get it soon. The last time I talked to a supervisor was 3 weeks ago. I don't have anymore patients.

    Business Response

    Date: 05/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown on 4/21 and have not yet received the funds. I have made numerous attempts to get a timeframe from the company and have been repeatedly told they don't know what the processing times are.

    Business Response

    Date: 05/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

NHCash.com is NOT a BBB Accredited Business.

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