Business Profile
Consumer Finance Companies
NHCash.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 96 total complaints in the last 3 years.
- 83 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June of 2024 I took out a $300 loan. I made my first payment on 07/01/24 in the amount of $51.44. On 08/01/24 I made my 2nd payment. And on 09/05/24 I made a 3rd payment of $68.40. The payments total $194.02. Yet my current balance is $363.73. How is it that after making payments totaling $194.02 on a $300 loan I owe $363.73? My next payment scheduled for 10/01/24 is in the amount of $98.20. All I want is to be repaid for the $194.02 and I will no longer do business with ******. I've been on Dialysis for 28 years and I'm on a fixed income. This is absolute robbery. I needed help to get through a tough month, what I received was a theft of money I can't spare. Making my life even more financially complicated and stressful! This much stress for me can be dangerous! All I'm asking is that they refund my money, and I'll never deal with them again. Thank you, ***** ********. My phone # is ************. Feel free to call or text me at any time.Business Response
Date: 09/18/2024
The customers initial loan was $300.00, this loan is subject to the customer's state of residency requirements, see more infohttps://www.nhcash.com/credit-line-colorado/
The monthly statements break down the minimum payment each billing cycle into fees, interest and how much goes towards the principal balance. We encourage customers to pay a bit more than the minimum payment or to make additional payments so that the principal balance decreases faster.
Nhcash is willing to work with Mr. ******** on a reduced payoff rate of the current balance. Mr. ******** can contact us directly at **************.Initial Complaint
Date:09/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im understand I was behind on my payments but I specifically told them when my pay periods were and they would try taking payments from my account between pay periods. Then a double payment was taken and not reflected on the account summary page. When I try contacting them the number provided doesnt even ring at all. It shows on my end as if it was automatically answered on their end. I repeatedly said hello for 30 minutes one time and no answer. The website says you can text them so I did and no response. So then I emailed them and again no response. They continuously call and leave voicemails when we are behind on payments but once you need to contact them there is no way of doing so. I am simply wanting to see a payment history and to know why it isnt reflecting on my account. According to what I see the second payment shouldve paid off my account with them plus a $10 refund to me. At this point they can just keep the extra and consider the account paid in full.Business Response
Date: 09/18/2024
We are very sorry for the inconvenience we caused while the customer tried to contact us; after reviewing the customers account, a refund for double payment was issued on Sep 16th 2024.
To access payment(s)history, agreements, billing statements and more, customers have access to such information at any time via the MyAccount portal **********************************************
Ms ******** loan is subject to a global APR of 20.99%based on her state of residence, and as of today, the account does carry a balance, if Ms. ****** wishes to pay off the account, we advised her to contact us at ************** to speak with an account representative or make instant payment online.Initial Complaint
Date:07/31/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally borrowed 400 dollars in July 2023, no one ever explained how they billed the account. I was led to believe I was going to be charged 20%, but in reality it was far greater than that. When I called attention to the the fact that my account hadnt been billed correctly, my statements were changed. Every account this company has ever had needs to be examined for fraud. When I called there and tried to talk about my account I was hung up on. I dont know who runs this place but in my opinion hes nothing but a *****.Business Response
Date: 08/08/2024
The customer initial loan was $400.00 subject to an APR of ***** which was disclosed during the application process initialed on July 2023 and that Mr. ***** agreed to.The monthly billing statements are emailed to each customer 21 days before the due date which breaks down the minimum payment each billing cycle into fees,interest, and principal balance.
Our records indicate that ************** requested a credit line increase which was approved on 5/22/2024 and consequently requested additional funds out of his line of credit, which were also approved and deposited into ****************** bank account on 5/29/2024 in the amount of $230.00; therefore, it was expected that payments will increase as shown on following billing statement emailed on 06/26/2024.
Customers can contact us via email at **************** or ************** for any further assistance.Initial Complaint
Date:05/31/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dont remember borrowing money but they claim Ive borrowed $300 Ive paid $50 a month for almost a year theyve got their money back still make money out of my account. Ive paid what I owe leave me alone.Business Response
Date: 06/04/2024
nhcash.com, LLC resolved this issue directly with the customer. Feel free to contact us at ************** if have any questions.Initial Complaint
Date:04/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I took out a loan with this company 8/2023 I have paid it off 10 fold. A cash loan was offered again I changed my mind and paid back with in 24 Hrs . They are charging me ****** how can this be smarriva with companies like this.Business Response
Date: 04/17/2024
This is a scam complaint. I do not offer loans, I have never heard of this person, and I do not do business in ********.Customer Answer
Date: 04/17/2024
mynhcash.com is the company. NHCash.com
***************************,
*****************Business Response
Date: 04/23/2024
Customer **************** applied and was subsequently approved for a line of credit, which was opened on 7/25/2023 for $400.00 with an APR of *****. On 03/03/2024 **************** requested to access available funds on the line of credit and 03/07/2024 $300.00 was deposited into the customer's bank account. On 03/08/2024 we emailed billing statements were show all transaction history including balance, payments, and additional funds requested.
We have included a copy of February,March, and April billing statements for **************** to review. We advised **************** to reach out to our office at ************** if wishes to pay the account in full and refer to the April billing statement for the account balance and account summary.Initial Complaint
Date:02/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 2/9/2024 I tried to contact NHCash to change my bank account number. The link to add a bank account number gives an error. It gives an email link in the error message but when you send an email it comes back as being blocked. So then I tried to call and the number (888-642-2740) immediately disconnects. So next option was a text message....no response. I called the collection number that I found here by reading other complaints and was told that the system is down a lot and to just keep trying, Very frustrating!! Constant error messages and no response to customers is bad business!!Business Response
Date: 02/15/2024
Our records indicate that prior customer submitting this complaint, we established satisfactory communication with Ms. ******, and her request to update banking information was completed on 2/9/2024.
We hope to continue serving Ms. ****** in the future and if need any additional assistance, please contact us at 1-888-642-2740 or via email at [email protected]Initial Complaint
Date:02/07/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan. 28th 2024
This company states all over there website, I met all the requirements and still got denied then I look on my credit report and they have ran a hard credit check , they claim to not look at credit scores or care about them. I never authorized a HARD credit check I have been rebuilding my credit score.. this loan company is very predatory even after meeting all requirements I was denied after the hard credit check therefore they falsely advertiseBusiness Response
Date: 02/12/2024
Please be advised, in completing and submitting any portion of the
application, customers provided us with permission to review their credit
report to preapprove and make a decision on any application received. While we
do not have a minimum credit score required for approval, we do review applicants'
credit profiles as part of the application process.Please do not hesitate to contact us relative to any questions
or concerns that may arise.Initial Complaint
Date:01/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting threatening emails from different companies stating I owe money to NHCashcom. I have no idea what this company is and have never taken money out from them. No one can provide me with paperwork with dates, times, amounts, banking information or anything related to this. I NEED THEM TO STOP CONTACTING ME.Business Response
Date: 01/22/2024
nhcash.com, LLC no longer owns this account, we sugest customer to contact ***** Services (***********3) directly.Initial Complaint
Date:12/27/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan twice. I read on their website that they do not have a minimum credit score required to get a loan from them. However, both times that I have applied, they have done hard credit checks and it has worsened my credit score significantly. Before I reapplied for a loan the second time with nhcash, I sent an email to the customer service department and received no response at all. I used both of my email accounts, which are ************[email protected] and *****************@gmail.com. There is also an issue that I'm having with their website that does not permit me to verify my email as it requests after their hard credit check happens.Business Response
Date: 01/09/2024
Ms. ******* first applied on 9/23/2023, the application was
pending for approval and we sent email communication to the email address
provided on that application which is different from those listed on the above complaint.
The last attempt made was on 11/6/2023.
On December 23/2023. Ms.******* started a new application since the prior
one expired after 90 days. Such application shows in the system as incomplete,
if Ms. ******* wishes to continue with the approval process,
first needs to complete the application. We suggest that Ms. ******* contact us at 1-888-642-2740 if has any questions.Customer Answer
Date: 01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I don't think it's right for them to do hard credit checks without confirmation from the applicant.
Sincerely,
***** *******Initial Complaint
Date:11/09/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NHCash representatives keep calling me and leaving voicemails with racial slurs and derogatory terms. I've never contacted NHCash or spoken to any of their representatives. There is no reason to be treated in a disrespectful manner.Business Response
Date: 11/17/2023
NHCASH.COM,
LLC treats all customers with dignity and respect. We take the allegations in
the complaint extremely seriously. After conducting a thorough investigation,
inclusive of reviewing all written correspondence with the customer and
listening to all calls and voicemails recordings with this customer, NHC can
confirm that nothing disrespectful, racial, or derogatory was communicated to
the customer.
An
NHC representative left Mr. ******** a generic and very professional voicemail requesting
simply that he return our call. For transparency, I’ve transcribed the
voicemail here and have also included a recording of the call with this
response for your reference. “This is R**** T******* from NHCash calling for
[Complainant]. [Complainant] can you please contact us at 833-489-8330? Our
office hours are from Monday to Friday from 8am to 6pm eastern time. Thank
you.”
We
request Mr. ******** contact us at his soonest convenience to discuss the
status of his account.Business Response
Date: 11/17/2023
NHCASH.COM,
LLC treats all customers with dignity and respect. We take the allegations in
the complaint extremely seriously. After conducting a thorough investigation,
inclusive of reviewing all written correspondence with the customer and
listening to all calls and voicemails recordings with this customer, NHC can
confirm that nothing disrespectful, racial, or derogatory was communicated to
the customer.
An
NHC representative left Mr. ******** a generic and very professional voicemail requesting
simply that he return our call. For transparency, I’ve transcribed the
voicemail here and have also included a recording of the call with this
response for your reference. “This is R**** T******* from NHCash calling for
[Complainant]. [Complainant] can you please contact us at 833-489-8330? Our
office hours are from Monday to Friday from 8am to 6pm eastern time. Thank
you.”
We
request Mr. ******** contact us at his soonest convenience to discuss the
status of his account.Customer Answer
Date: 11/28/2023
Complaint: 208*****
I do not accept the business's response as a resolution to my complaint because: The response provided is a complete lie, and an investigation was obviously never conducted. I've attached a screenshot of the transcription from one of the voicemails left. Although it says "****," the recording obviously says *********
Sincerely,
****** ********Customer Answer
Date: 11/28/2023
Complaint: 208*****
I do not accept the business's response as a resolution to my complaint because: The response provided is a complete lie, and an investigation was obviously never conducted. I've attached a screenshot of the transcription from one of the voicemails left. Although it says "****," the recording obviously says *********
Sincerely,
****** ********Business Response
Date: 12/07/2023
NHCASH.COM, LLC treats all customers with dignity and respect.
We take the allegations in the complaint extremely seriously.
I have included a copy of the voice message we left Mr. Scribner
which was a generic and very professional voicemail requesting simply that he
return our call.
We request Mr. ******** contact us at his soonest convenience to
discuss the status of his account.Business Response
Date: 12/07/2023
NHCASH.COM, LLC treats all customers with dignity and respect.
We take the allegations in the complaint extremely seriously.
I have included a copy of the voice message we left Mr. Scribner
which was a generic and very professional voicemail requesting simply that he
return our call.
We request Mr. ******** contact us at his soonest convenience to
discuss the status of his account.
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