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Business Profile

Consumer Finance Companies

NHCash.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 85 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a loan worth ******, I have made every payment on time. I submitted a drawdown request on December 11th. It is now February 2nd. I have no heard back from anyone regarding my request. I have since emailed and called with no answers from anyone. I either want my drawdown processed asap or canceled.

    Business Response

    Date: 02/11/2025

    Our records indicate that the customer drawdown request was approved and processed. Weve been facing a seasonal volume increase and all requests might take longer than usual. We apologize for any inconvenience this might cause

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I got a loan through NH cash and I have emailed them for questions about my loan. I have tried to contact him through phonenumber but their phone number is no good. You never get a response back from email or any such thing I have been paying on this loan and it does not seem to be going down so Ive been trying to contact them to see what is going on, but like I said thephone number is not valid and they will not respond to their emails

    Business Response

    Date: 02/11/2025

    We have no records of any call attempts from customer phone number on file, except for email communication. We encourage customers to ensure they contact us within our stated business hours Monday-Thursday 8:00 AM 6:00 PM and Fridays 8:00 AM 5:00 PM
    Should customer wish to speak with an account representative, our customer service phone number is ************** and email address ************************** 

     

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a draw down on December 27th, it is now January 28th. I still have heard nothing. Ive called 3 times and been told 3 different things. I have emailed and texted like the website said I could and still nothing. If I didnt pay my loan back, Im sure theyd have no problem contacting me or handling things so I dont know why their customers arent receiving the same respect.

    Business Response

    Date: 02/11/2025

    Our records indicate that the customer drawdown request was approved and processed. Weve been facing a seasonal volume increase and all requests might take longer than usual. We apologize for any inconvenience this might cause

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an open line of credit with NH Cash Loans. I requested a drawdown I. Jan 4th because it was a Saturday I was told it would be reviewed on the next business day, Monday January 6. Todays, January 17th I still have not received the funds. I have called the company several times and still being told it has not been processed. I requested to have a manager call me and that has not been done. The company without fail was able to withdraw the payment without delay, but delayed with processing funds.Customer service is very unprofessional. It has been 10 business days that is horrible!!!

    Business Response

    Date: 01/28/2025

    Our records indicate that the customer drawdown request was approved and processed. Weve been facing a seasonal volume increase and all requests might take longer than usual. We apologize for any inconvenience
    this might cause

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially requested a drawdown mid-December and called customer service to ask when the funds will be dispersed. I was told there was a backlog and could take up to three weeks. My call was disconnected, and my drawdown was taken out of the queue. I requested another drawdown on December 31st and the representative told me my request would be backdated to my initial draw down request. It is going on three weeks and keep getting told I need to wait for an email and there is no way to figure out when my drawdown request would be fulfilled. If this company did not report to my credit, I would have closed but unfortunately, I had an emergency situation and needed to request "funds" I had available.

    Business Response

    Date: 01/28/2025

    Our records indicate that the customer drawdown request was approved and processed. Weve been facing a seasonal volume increase and all requests might take longer than usual. We apologize for any inconvenience this
    might cause

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my loan in full. I have a 0 balance. I had requested a drawdown on December 22. As of January 14 it still has not been processed. I have called several times and have not received an answer as to what the issue is, yet they sent me a bill for the monthly annual fee and I'm sure they will draft that. Yesterday I was told my issue would be escalated. The call before that they said they would process them in order received..... Over 3 weeks?

    Business Response

    Date: 01/24/2025

    Our records indicate that the customer drawdown request was approved and processed. Unfortunately due to a increased in volume requests are taking longer than usual, we apologized for any inconvenience this might cause.

    Business Response

    Date: 01/24/2025

    Our records indicate that the customer drawdown request was approved and processed. Unfortunately due to a increased in volume requests are taking longer than usual, we apologized for any inconvenience this might cause 

    Customer Answer

    Date: 01/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did a drawdown on Thanksgiving the 28th of Nov. contacted business on following Monday because they said it could take 24 hours to receive funds. Called everyday from Monday to Friday and still no draw down. Called today the 9th of Dec, and they still had no response other than Direct Deposit is down. What is the point of a credit line if you cant use it. I also have a 0$ balance so there should be no errors

    Business Response

    Date: 12/13/2024

    Unfortunately, we are facing a seasonal volume increase and all requests might take longer than usual. We apologize for the delay in processing and we thank you for your patience. 

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my normal payment of $63 and an additional payment of $65 both on 11/22/2024 but I was informed the additional payment will not be posted to my account until the next bill is generated but I am being charged additional finance charges as if I did not make the additional payment:You did not answer my question so I am filling an complaint report with the Better Business Bureau immediately. Yahoo Mail: Search, Organize, Conquer On Mon, Dec 2, 2024 at 4:04 PM, Loans ****************** wrote:When payments are made with a debit card, they post immediately but can take 24 hours to update on the balance. The statement screen you can view online will only show your minimum payments, to view any additional payments made you will need to view it in your statement once it generates but they are credited right away. Below is a screenshot of the payment for $65.00 that you made as an additional payment being received.Thank you,NHCASH.COM, LLC *********************************************** ************** From: **** ***** <********************************>Sent: Monday, December 2, 2024 3:50 PM To: Loans ******************Subject: Re: My additional payment has not posted This makes absolutely zero sense that my payment was debited, you are charging me interest still and my last payment has not posted to my account so I am requesting the payment returned because I was making the payment assuming it was immediately posting to my account. Thank you. On Tue, Nov 26, 2024 at 10:33 AM, Loans ****************** wrote:Hello **** We received your payment of $65.00 on 11/22, this payment will not be reflected in your statement screen as it was an additional payment. Once your new statement is generated, you will be able to see the payment being credited to your account under the transaction summary portion located on the 2nd page. Please let us know if you have any questions. Thank you,

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer for almost 5 years, and until about a year ago they were great. Over the last year things have gone downhill fast. They waste no time taking money from me, but when I need to withdraw from my account it take weeks. They do not respond to emails or text messages, and when you call no one answers. I had an emergency I needed money for so I requested funds from my available limit. I have gotten no response at all. But they will be sure to take money on my due date. I would like them to either send the funds I requested or tell me why they havent.

    Customer Answer

    Date: 12/11/2024

    This company still has not responded to my drawdown request. They increased my credit limit and charged me $25 for it, but will not give me access to that credit. They lied to me today, saying they have a system issue that wont let them process drawdown requests, and yet they are able to process payments OUT of my bank account. I would like an honest response from this company, no more lies.

    Business Response

    Date: 12/26/2024

    Our records indicate that the customer drawdown request was approved and processed. Weve been facing a seasonal volume increase and all requests might take longer than usual. We apologize for any inconvenience this might cause. 

    Customer Answer

    Date: 12/31/2024

     
    Complaint: 22612748

    I do not accept the business's response as a resolution to my complaint because:   
    I only received half of the drawdown I requested, and then was lied to about only being allowed $300. Why would you increase my credit line if I cannot draw on it? And you charged me $25 to increase it. If I have a line of credit, I should be able to use it when I need it. I am once again waiting weeks for a drawdown. 

    Sincerely,

    *** ******

    Business Response

    Date: 01/24/2025

    Our records indicate that the customer drawdown request was approved and processed. If the customer wishes to submit a new request, we encourage to contact us at ************** or to submit a request for additional funds via **********************************************

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Borrowed $300.Paid $72 in September.Paid $74 in October.Why do I still owe $330?

    Business Response

    Date: 11/14/2024

    The customers initial loan was $300.00, this loan is subject to the customer's state of residency requirements, see more info ********************************************************
    The monthly statements break down the minimum payment each billing cycle into fees, interest and how much goes towards the principal balance. We encourage customers to pay a bit more than the minimum payment or to make additional payments so that the principal balance decreases faster.
    If the customer has any questions in regards to account balance or if wishes to make a payment, can visit us at ********************************************** or via phone at **************

    Business Response

    Date: 11/14/2024

    The customers initial loan was $300.00, this loan is subject to the customer's state of residency requirements, see more info ********************************************************
    The monthly statements break down the minimum payment each billing cycle into fees, interest and how much goes towards the principal balance. We encourage customers to pay a bit more than the minimum payment or to make additional payments so that the principal balance decreases faster.
    If the customer has any questions in regards to account balance or if wishes to make a payment, can visit ********************************************** or contact us at **************

NHCash.com is NOT a BBB Accredited Business.

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