Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company said they would help sell my timeshare that I don't want company said they have Excellent ratings on selling time shares.
  That my timeshare would sell fast but it's now 8 months and nothing no one wants to buy the timeshare So the company said if you lower the cost maybe somebody would buy So that's what I did Every time I try to email them it comes back no email Exist And it says no company exists when I look them up I gave the company 3,000 to sell my timeshare I have 2 children to raise I need my money I just want help getting my money back if I can and reporting this company so that they never do this again to anyone else.

  Business Response

  Date: 08/29/2023

  We are sorry that Ms. **** feels our services have not
  met her expectations to date. Our dedicated Customer Care team has been attempting to
  speak with Ms. **** regarding the issues in her complaint. However, we have
  unfortunately been unable to connect with her so far. We would ask that she contact
  our Customer Solutions team at her earlier convenience. We look forward to
  speaking with Ms. **** and further addressing her concerns.
  
  While we welcome the opportunity to publicly address our clients concerns
  through the BBB, we always recommend our clients first reach out to our
  customer care department at ###-###-#### before filing a complaint as we are
  confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 08/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/2022 we entered a agreement with this company to sell our Marriott timeshares
  1 deeded week and 2000 points . The sales department instructed me on how much to list both for. After a extensive conversation and alot of convincing they would sell at a decent price point, I agreed to hire this company to sell them. attached is the contract which indicates I paid just about $6000 dollars. With full faith of the sales. At first their employees were answering my phone calls and inquiries as to why I had not heard a peep as far as a offer or purchase. The employees Sounded knowledgable enough . It has been almost 10 months now. they do not respond to customer care questions and i cannot get a return call . I do see many other bbb complaints of this company on your website, with situations exactly like mine. Looking for at least a refund. They have had $6000, and I have received absolutely nothing in return.

  Business Response

  Date: 08/20/2023

  SellMyTimeshareNow is actively attempting to contact Ms. ****** to discuss her concerns with her directly but have been unsuccessful thus far. We urge Ms. ****** to contact our Customer Solutions team ************** at her earliest convenience so that we can assist.  

  Business Response

  Date: 10/11/2023

  SMTN’s Customer Solutions team has been in communication
  with Ms. ****** regarding her active account. We appreciate her sharing her
  concerns and are continuing to work with her to market her ownership but we
  cannot guarantee a timeframe for the sale of each individual property. We are
  actively working with Ms. ****** to update her account with us and to take advantage
  of our companies use of advanced search engine optimization and marketing
  techniques, which drives the most buyer traffic to our site of any resale
  marketplace in the industry. Our Customer Solutions team will continue to work
  with Ms. ****** and her property until she is able to successfully locate a
  buyer.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at **************. We are confident we can
  address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 10/11/2023

   
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: [though i have spoken with SMTN recently. As mentioned previously, I have spoken with quite a few SMTN employees over the past year with absolutely no offers or sales., in essence NO RESULTS.    They all indicate they will change the marketing and of course lower the price by more than 50% than was first told to me to list them for by their “experts”.  Which is an obvious sales tactic to entice unsuspecting customers to list with SMTN.  However; if this last person I spoke with yesterday comes up with any type of result sooner than later , I would be more than willing to let you know there was a resolution   As of now this company still looks like, seems like, and smells like a scam and something should be done about it.   

   

   

    must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  
  
  
  Sincerely,
  
  
  ******** ******

• Initial Complaint

  Date:07/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a fee to sell my Wyndham timeshare. I was asked by my account representative what amount of US dollars I would like to sell 100% of my timeshare- I provided a number and then was put on hold to see if my asking price was in line with other sellers. My agent came back and said my number is reasonable and they should be able to sell my account. To date, I have not had a single offer and I have dropped our asking price by approximately 33% there was a second part I had to agree to advertise my sale request. I had to pay 12 months of maintenance fees in order to list my account. They said another part of the group will try and list our property for rent to reimburse the maintenance fees. It turns out these fees were never paid to Wyndham, so now my account is past due. If I do not get our account caught up immediately, they will not be able to pay me back any of the fees. I have to pay my maintenance fees each month or the fees I am paying a second time will not be reimbursed. It turns out my account has allegedly been sent to a collections company on June 11, 2023 but my account is still pending with the collection company, so can't pay Windham or the collection company. Both Wyndham and the collection company deny they have any capabilities to accept my payment.

  Business Response

  Date: 08/17/2023

  SellMyTimeshareNow is pleased to share that our Customer
  Solutions team has been in contact with Mr. ******** to discuss the concerns
  regarding his account. At this time SMTN is still actively working with Mr. ********
  to review the details of his complaint and work towards a mutual resolution.
   
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at ###-###-####. We are confident we can
  address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:07/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an agreement with Sellmytimesharenow in Nov. of 2021. 1,500 dollars was paid to the company to advertise and sell our time share. We were told the computer estimated our time share would sell in 2-3 months. Also asking price should be 18,000. To this date we have not received one offer to buy or time share. I have done as the company suggested...have had the refreshed freq. Also have lowered the the asking price which is now down to 8,000. I have called the company multiple times over the last month to speak to someone about our money being refunded due to the fact that we have no had one offer since Nov. 2021. I have been told "the case is still open" and someone would be in touch. I told customer service I would be filing a complaint with the BBB if no one contacts me. I have given the company 2-3 weeks to reach out to us. Nothing...no phone call, letters or emails.
  I feel that we were lied to. I am requesting our 1,500 dollars back. We have done what was ask of us, still not even one offer.
  ******** *** **** ********

  Business Response

  Date: 08/16/2023

  SellMyTimeshareNow is pleased to share that we were able
  to speak with Ms. ******** regarding her concerns. SMTN is a marketing and
  advertising company that offers owners an online platform to get the best
  possible exposure on the internet for the resale of their timeshare. Our
  company uses sophisticated search engine optimization and marketing technology
  and techniques to drive the most buyer traffic to our site. While we cannot
  determine the timeframe of each individual success, we are committed to helping
  our clients until their interval is sold. Our Customer Solutions team has been
  in contact with Ms. ******** about her account and to provide additional
  exposure for her advertisement through our enhanced marketing techniques and
  partnerships with industry leaders that work with buyers seeking ownership.
  
  While we welcome the opportunity to publicly address our
  clients’ concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at ###-###-####. We are confident we can
  fully address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 08/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *** **** ********

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Sale My Time Share Now (SMTN) in early April 2023 to sale the time share I had in Holly Lake, TX. Two weeks after I started the processes of listing my timeshare, I received word from HIVC that Holly Lake, TX would be sold in its entirety. There was no definitive time table set but HIVC offered to transfer my ownership to another resort. I hesitated to transfer ownership because I just listed my timeshare to sale with SMTN.
  
  I reached out to SMTN to share the news and I was told they could transfer my listing to the new property. After a couple of days I decided I would give the new timeshare a try and reached out to SMTN to have the listing pulled and a refund issued. Keeping in mind, the time span for all this was within 3 weeks (early May 2023) of reaching out to SMTN. Since then I have repeatedly called/emailed SMTN requesting to know the status of bringing down the listing and issuing a refund. I have continued to be told several different times I would get a call back from a manager with 24/48 hours or that the manager need to discuss the issue in their next manager meeting. To date, I have never received a call back and have had to call into their number to speak with someone.
  
  It is now July 20, 2023 and after I called and demanded to speak with a manager I was able to speak with Nicole as the previous manager (Mary) was not available. Once again, I was asked to provide the email I received from HIVC which I had already provide several times to Kareel, Nate, Ricardo , Mary and their customer care email (************@sellmytimesharenow.com).
  
  I have wasted countless hours trying to receive my $4100 back for a service SMTN cannot provide. The shameful thing is that if one checks BBB you will see the same experience from several customers of SMTN since April 2023. I am not sure who is in charge of their customer experience but there is a pattern of deception from SMTN and lack of professional ethics.

  Business Response

  Date: 08/10/2023

  SellMyTimeshareNow is pleased to share that we were able to connect with Mr. Martin to discuss his concerns and come to a mutual resolution. SellMyTimeshareNow considers this matter to be resolved. 

  Customer Answer

  Date: 08/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a 77-year-old man who recently suffered a stroke and a SellMytTimeshareNow representative got me to sign an Agreement to list my timeshares for sale, however I followed up with a e-mail cancellation with 24 hours. My wife contacted Ms. Erin H******, Executive Consultant as well via letter and phone. My wife was informed by Ms. Erin H****** during a phone that the $5996.00 amount they were charging me would be reimbursed, however this has not happened after more than 6 weeks, and Ms. H****** now does not take or return calls or requests to have in writing any confirmation regarding this cancelation and refund. We demand a full refund immediately as promised verbally by Ms. H******.

  Business Response

  Date: 08/07/2023

  Upon reviewing the account for Mr. *********, SellMyTimeshareNow does see his request to cancel within the terms of our agreement and can confirm that the refund has already been issued. We encourage Mr. ********* to contact our Customer Solutions team at ###-###-#### if he has any additional questions or concerns. SellMyTimeshareNow considers this matter to be resolved. 

  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at ###-###-####. We are confident we can
  address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:06/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they can sell my timeshare and it is worth a lot probably $25k to $30k. They have the same timeshare listed for $1, $5 and a few for $500. They blatantly lied about it's value and they knew it.

  Business Response

  Date: 07/17/2023

  SellMyTimeshareNow appreciates Mr. ****** for taking the
  time to share his concerns regarding our services. SMTN is a marketing and
  advertising company that offers owners an online platform to get the best
  exposure on the internet for the resale of their timeshare. We invest heavily
  in search engine optimization and marketing technology to drive the most buyer
  traffic to our site, giving owners advertising through our service the best
  possible chance of selling their timeshare. While we cannot determine the
  timeframe of each individual success, and market conditions certainly do have
  an impact, we are committed to helping our clients until their interval is
  sold. SMTN encourages the owners that we work with to be proactive in keeping
  their advertisements updated and priced competitively, and to contact our
  Customer Care team anytime they feel that they need additional support or
  assistance. We are dedicated to constantly improving our services and look
  forward to working with Mr. ****** to get his interval sold.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at ###-###-####. We are confident we can
  address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 07/20/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 
  
  I was told I had a lot of equity before I paid to sell my timeshare. This is the same thing for $5 not in foreclosure as you stated. It is fully paid off. I was lied to and want a refund. 

  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 08/12/2023

  SellMyTimeshareNow has communicated with Mr. ****** regarding his active account with us. We will continue to work with him to provide marketing until his timeshare is sold or he no longer requires our services. After speaking with our Customer Solutions team, we have determined that he has an active account with another company and have urged him to contact them to address his additional concerns. 

  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at ###-###-####. We are confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 08/15/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 
  
  You have not addressed the fact that you lied and said I had a lot of equity when in fact have the same exact timeshare listed for next to nothing. (You don't even deny it) That means I have no equity not "a lot" as you falsely promised. How did you determine I have it listed through another company because I don't and have not even considered one. Please issue my refund as the false pretenses you made to complete this deal make it invalid.
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 08/25/2023

  SellMyTimeshareNow was able to speak with Mr. ****** regarding his concerns and is pleased that we were able to connect him to the correct company to discuss his concerns. SellMyTimeshareNow feels the matter resolved. 

  Customer Answer

  Date: 08/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My Issues are with  a third party. I did not realize timesharesalemarket had subcontracted out to this company and regret filing a complaint against them.

  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with SMTN in July of 2022. During the initial phone call, we were given the impression that 90 days was the typical time on the market and that our asking price was reasonable and in line with other similar listings. We were also under the impression that the initial fee that they ask for up front was to cover the cost to transfer the title and to do all the paperwork with a third party company. As the months went by, we received zero offers from buyers. SMTN continually suggested adjusting the price. We agreed to a few price adjustments. Still, zero offers. After one of the price adjustment phone calls, SMTN failed to update our listing with the new agreed upon price and updated terms in the description, so for a few months, our advertisement sat without updated price/description and wasn’t refreshed to the top of the list. As our patience grew thin and our frustration started to mount we began asking questions regarding the latest market trends and wanted information on what had been sold in the last few months that was comparable to our listing. This is when we started to get the runaround. Nobody could give us the information, direct us to someone who could provide the information or even give us the impression that the information even existed. This is when we became very suspicious of this company and what we signed up for. Once we started asking these questions and requesting the info, they began avoiding us like the plague. To this day, we still have not received the information and anytime you try to call, one of 3 things happens….voicemail/no answer, someone tells you that you’ll get a call back in 24-48 hours or they start talking about “other departments” that they can’t specifically name or connect you to or tell you who is in charge of these “other departments” that they try to use as an excuse to avoid taking any accountability for what the customer is requesting. This seems to be a reoccurring issue with this company.

  Business Response

  Date: 07/15/2023

  SellMyTimeshareNow
  is pleased that we were able to connect with Ms. **** and come to mutually agree on a resolution.
  SellMyTimeshareNow considers this matter to be resolved. 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several emails stating that my timeshare is hot property on the resale market and I really wish we had it in our inventory of timeshares for sale. During my conversation with Sell My Timeshare Now company, they promised that I would have inquiries within 3-6 months. The agent read off the numbers of timeshares that were sold, timeshare sell prices, and how much traffic they get on their website from buyers. I was promised a money back guarantee if they can't see the timeshare. They worked with me to set the price to sell asap. The agent said it will sell quickly - within 3 - 6 months.
  It sound like a really good company that had a lot of clients looking to purchase timeshare, so I paid $1998 to sell.
  
  It been 11 months and not one inquire, After 3 months, I called for a refund and was told, only if I sell the timeshare at the same price I would get a refund.
  
  Recently, I called and the agent said my advertisement wasn't updated and refeshed, so buyers weren't able to see it. She updated it showing my maintenance fee was paid for 2023, and she told me to lower the price of the timeshare. The price of the timeshare was lower.
  
  This is a scam. This company lack of honesty and business ethics.
  
  Here is part of the email I received:
  it could be a very smart move to put your timeshare on the market now. We deliver more offers to timeshare owners than anyone else in the resale industry, and we have the numbers to back it up. Since 2019, our company has received over 140,000 offers for a total of over $709 million dollars to buy or rent timeshares. These offers are coming in every day and we need more timeshares in our inventory ASAP.
  ******, Blue Tree Resort at Lake Buena Vista is a hot property on the resale market and I really wish we had it in our inventory of timeshares for sale. If you're interested in getting your timeshare sold, call me right away at ###-###-#### Ext **** or just reply to this email.
  
  I would like my money back from the company.

  Business Response

  Date: 06/04/2023

  SellMyTimeshareNow is still actively attempting to contact
  Ms. ******** to discuss her concerns with her directly but have been
  unsuccessful thus far. We urge Ms. ***** to contact our Customer Solutions team
  at her earliest convenience so that we can assist. While we welcome the
  opportunity to publicly address our clients' concerns through the BBB, we
  recommend that clients first reach out to Customer Care at ###-###-#### so
  that we can better understand their concerns and more quickly resolve them to
  their satisfaction.

  Customer Answer

  Date: 06/05/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because on Monday, June 5, 2023, I spoke to someone from Sell My Timeshare. I called the call back # ###-###-#### from the voice message from Friday, June 5, 2023 @ 11:07 am. They called again on Monday, June 2, 2023 @ 10:30am. I called them right back.@ 11:01 am.  

  The representative asked me questions about my timeshare.  I was surprised she didn't know this information or that the information wasn't documented so they can sell my timeshare. She offered to TRY to accelerate the sale by another means, asking brokers do they have any clients wanting to buy my Blue Tree timeshare. I didn't understand it because I thought that is what they were actively doing. It was another sale tactic - scam.

  I requested a full refund. She said she will discuss it with management and get back to me. I am waiting for a call back regarding a resolution. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 06/26/2023

  SellMyTimeshareNow is pleased to share that our Customer
  Solutions team has been in contact with Ms. ******** directly to discuss the
  concerns regarding her account. At this time SMTN is actively working with Ms. ********
  to review the details of her complaint and work towards a mutual resolution.
   
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at ###-###-####. We are confident we can
  address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 06/26/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because their resolution is not acceptable. I paid $1998.00 for SellMyTimeshareNow.com to sell my Blue Tree timeshare. I spoke with Mary M***** and rejected the offer to refund me $599.00. I am requesting full refund because I didn't receive services that was promised. I send Ms. M***** the email stating that my timeshare was in demanded, and also told her during my conversation with SMTN, the person stated that I would be getting inquiries within 3-6 months, so I can accept or reject the offers. I haven't gotten one inquire regarding my timeshare.

  This is part of the email I received from SMTN:

  ******, Blue Tree Resort at Lake Buena Vista is a hot property on the resale market and I really wish we had it in our inventory of timeshares for sale. If you're interested in getting your timeshare sold, call me right away at ###-###-#### Ext **** or just reply to this email.

  Attached is the full email.

  Ms. M***** said she will investigate what happened, and a requested, I sent her the attached email. She said she will call me back today - June 26, 2023.

  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 07/20/2023

  SellMyTimeshareNow is pleased that we were able to connect with Ms. ******** and come to mutually agree on a resolution. SellMyTimeshareNow considers this matter to be resolved.

  Customer Answer

  Date: 07/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a timeshare at Westgate resorts in 2019 and the payments wouldn’t go down so I decided in February 2022 to try to sell my timeshare through sell my timeshare now and paid $2498.00 for selling it. Now, May 2023 still nothing and can’t reach the company and no calls. Try to call but get on hold or no answer. I would like a refund for the 2498.00. I believe I’ve been scammed.

  Business Response

  Date: 05/23/2023

  SellMyTimeshareNow is pleased to advise that we were able to connect with Mr. ***** directly and come to a mutual resolution. SellMyTimeshareNow considers this matter to be resolved at this time.
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at ###-###-####. We are confident we can address our clients' concerns and ensure a positive outcome.