Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collected nearly $5000 in up front fees. Has provided zero assistance besides pre-made general emails. Attempting to charge additional fees to stay a member until my product is sold. Misleading advertisements. Has not contacted nor updated my account in nearly 2 years. Wish to have a full or partial refund. Or sell my time share.

  Business Response

  Date: 01/01/2025

  SellMyTimeshareNow appreciates Mr. ***** for taking the time to share his concerns. SMTN is a marketing and advertising company that offers owners an online platform to get the best possible exposure on the internet for the resale of their timeshare. Our company uses sophisticated search engine optimization and marketing technology and techniques to drive the most buyer traffic to our site. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Upon further review of Mr. ******* file, we see that the additional fee he is referring to is a renewal fee for a separate optional service, which we understand he is not interested in renewing and his file has been updated. Our Customer Solutions team is confident that we will be able to work with Mr. ***** to resolve this matter with him directly. 
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can fully address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up to sell our timeshare with them over a year ago and were told that yes our property would sell like hotcakes. Well it's been over a year, no communication. We've lowered the price twice and have had no interest. I have complained to the company. The agent just brushes off our complaints and just ends the call. This is a scam business. We've asked for a refund and were told we were past the rescission date, which we were never told about in the first place otherwise we would have cancelled during that time period.

  Business Response

  Date: 01/01/2025

  SellMyTimeshareNow appreciates Mr. ******* for sharing his concerns regarding his active account with **********************. At this time, we are continuing to work with him to market his property on our platform. Our company utilizes advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry,and our teams are working constantly behind the scenes to give owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our contracts outline our Terms of Service and are reviewed and sent to our clients upon signing up for our services. Our Customer Solutions team will continue to work with Mr. ******* on his account so that we can mutually resolve this matter.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* promised to sell my timeshare within a years time. I paid over $3500 and the company states they cover they will cover the maintenance fees while you are selling the timeshare. They had me list it at a crazy price originally of like $7500 and I knew it was ridiculous. I have since dropped the price to $1700 and now I am seeing that other people are having similar issues on BBB here. This is a scam, I would like my money back or my timeshare bought by them. please send me the maintenance fees as promised. The reponse from this company is always many days after and very vague. Help!

  Business Response

  Date: 12/30/2024

  SellMyTimeshareNows Customer Solutions team has received ********** information and are reaching out to him directly regarding his active account. We appreciate him sharing his concerns and are continuing to work with him to market his ownership. While we cannot guarantee a timeframe for each owners individual success or a sales price at which the ownership will sell,we do guarantee to continue working with them until they are successful in finding a buyer for their property.  Our Customer Solutions team will continue to work with Mr. ****** on his account and do everything in our power to help him successfully sell his timeshare.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22659558
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 01/07/2025

  This company has done nothing to solve the problem? 

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company gave me misinformation on pricing of my Grand Timber timeshare in ************. They suggested that the market price of $29,000 and there has been no activities to warrant paying a fee of $1998.00. The customer service has continued to fail in providing any reasonable solution or refund.

  Business Response

  Date: 12/24/2024

  SellMyTimeshareNow appreciates Mr. ***** for taking the time to share his concerns regarding our service. SMTN is a marketing and advertising company that offers owners an online platform to get the best exposure on the internet for the resale of their timeshare. We invest heavily in search engine optimization and marketing technology to drive the most buyer traffic to our site, giving owners advertising through our service the best possible chance of selling their timeshare. While we cannot determine the timeframe of each individual success, we are committed to helping our clients until their interval is sold. Our Customer Solutions team is actively working to connect with Mr. ***** so that we can gather additional information and resolve this matter with him directly. We are dedicated to constantly improving our services and look forward to working with Mr. ***** to get his interval sold.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:11/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************** signed a contract to have them advertise and negotiate on my behalf to sell my time share on their website ******************************** Transaction 1/6/24 $ ******** The dispute is they never performed the service we contracted then to perform. I have contacted them and lowered the sale price 3 times. The last time well below their previous sale price history of other comparable units. They have never contacted me about anything. I even tried to buy another time share from their website. They never called or emailed me in response. It is a scam and I am embarrassed that I believed they could help me,

  Business Response

  Date: 12/01/2024

  SellMyTimeshareNow is pleased that we were able to connect with Mr. ****** and come to mutually agree on a resolution. SellMyTimeshareNow considers this matter to be resolved.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we signed the contract to see our timeshare on November 10, 2022, the company has not been in touch with us at all. We originally talked to ***** ******, the sales person, and every time that we have tried to contact him, he has not returned on single telephone call. We originality listed the property at $ ********* and have reduced it several times. The latest change was to reduce the property to $ ********. There have been no offers, no communication from SMTN or ***** ******. This complaint is for a total lack of communication from Sell My Time Share Now, LLC, and a lack of effort on their part in marketing and trying to sell our property. I believe that this company is a scam and has no interest in helping their customers.

  Business Response

  Date: 11/18/2024

  SellMyTimeshareNow has reached out to Ms. ****** since receiving her initial post but have been unsuccessful thus far. We are still actively trying to connect with her so that we can address her concerns and work toward a resolution. We urge Ms. ****** to contact our Customer Solutions team *************) at her earliest convenience as we are confident that we can resolve this matter with her. 
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at ************** before filing a complaint. We aim to provide a positive experience and are confident we can properly address any concerns and deliver a satisfactory outcome.

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2022 contracted with **** to sell my timeshare. I paid $1,998 USD. The *** told me he would sell my timeshare, and we were given the valuation of around $5,000. I was very surprised to hear that as I thought the resale market for timeshare properties was oversaturated, but I was told that the $5,000 price was fair market value and that I should have no problem selling. I decided to list at $3,900 to be more competitive. I eventually dropped the price to $1,900 on July 28, 2023. To date, I have dropped the price on my property to $50 and it still has not sold. There is no way that my property was worth the initial suggested listing price of $5,000 This is a SCAM. What they are doing is immoral, illegal, and an outright deception. No one should be put through this. They need to be held accountable for their actions. I want a refund!

  Business Response

  Date: 10/18/2024

  SellMyTimeshareNow is pleased to share that our Customer Solutions team has spoken with Ms. ******** directly regarding her concerns and account with **********************. We are continuing to work with her to market her property on our platform. Our company utilizes advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry, and our teams are working constantly behind the scenes to give owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our Customer Solutions team will continue to work with Ms. ******** on her account and do everything in our power to help her successfully sell her timeshare.
   
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With my SMTN agreement, I also agreed to include the Maintenance Fee Protection Addendum, which allowed SMTN to have access to my units for 2023 and 2024 in exchange for reimbursing my maintenance fees to me once the use time was completed. One of the timeshares use was completed on 12/31/2023 and the other at the end of 3rd week in Jan, 2024, approximately ***** January, 2024. SMTN was to pay both of these maintenance fee amounts to us within 5-7 business days. Starting in early Feb 2024 through the 1st week in Oct 2024, I have been in contact with ************* tean members, both telephone and email interactions, including direct face-to-face meeting with one of the managers, ****** *****, as well as telephone and email interaction with Maintenance Fee Program team, including one of the Managers, ***** *******, without any information regarding my account. Now all calls and emails go unanswered. I have requested but have not been given management contacts above the manager level. Next step has already begun, engaging a consumer affairs attorney and reaching out to the State of *********************************. I am looking for a response to the outstanding matter.

  Business Response

  Date: 10/17/2024

  SellMyTimeshareNow is pleased to share that our ************* manager has been in contact with Mr. ****** to discuss his concerns regarding our services. We are actively working with him and our vendors to ensure that the issues he had outlined are being addressed. We will continue to work with Mr. ****** until this matter is mutually resolved.

  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2024 I engaged SellMyTimeShareNow to list and broker the sale of my timeshare unit at the Samoset Resort in ********, *****. I paid the fee of $2,498.00 in full on that date with the guarantee on page 3 of the agreement stating Guarantee Policy: We will refund 100% of any subscription fee(s) paid by you to us if you sell the timeshare described in the Timeshare Worksheet to a legitimate 3rd party through any other internet marketing company for a price no less than the asking price you have advertised with us for the previous 90 days and you have received no full-price offers through our Website. Proof of third party transaction required.The property was listed at a price of $7,500.00 USD.I received only one offer via SMTSN for $2,500.00 via their *** a Mr. *********** *********. Which I declined.The property was sold and closed on July 01, 2024, for a price of $7,510.00 through Samoset Internet sales.All of the requested documents were sent to ***** in mid-July, 2024 and receipt acknowledged by their ************* Team on 07/31/24 via email, noting that I would be notified on the refund after a decision was made. I have heard nothing from ***** since then. I reached out again on 08/17/24 and once more on 09/18/24 with no response whatsoever. I believe 2.5 months is plenty of time to review and make appropriate arrangements.I believe I am due an immediate response and also a full refund of the $2,495.00 as promised. Im beginning to think that they never had any intention to honor the guarantee. They do not ***ly to any correspondence.

  Customer Answer

  Date: 10/07/2024

  I have not heard from Sell My Timeshare Now regarding the complaint or in regard to resolving this situation in any way.

  Customer Answer

  Date: 10/07/2024

  I have not heard from Sell My Timeshare Now regarding the complaint or in regard to resolving this situation in any way.

  Business Response

  Date: 10/16/2024

  SellMyTimeshareNow is happy to hear that Mr. ****** was able to successfully sell his timeshare ownership. We are committed to honoring all terms that are outlined in our Subscription Agreement and our Customer Solutions team requires time to review the documentation outlined in the terms of our agreement. We appreciate Mr. ******** cooperation in sending in the final remaining documents needed on our end and his patience as we reviewed his request. At this time, we consider this matter to be resolved. 
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at ************** as we are confident we can address our clients' concerns and ensure a positive outcome. 

  Customer Answer

  Date: 10/16/2024

  As of this date, I have been contacted by ***** and a refund has been promised and initiated.  Until I receive the credit or check for the refund as promised in recent correspondence I will consider the matter still open.

  i signed and returned a disclosure to SMTSN ON Friday 11 October.  I am awaiting payment or credit and will advise when this occurs.

   

  Thank You

  ******* ******

  Customer Answer

  Date: 11/07/2024

  Dear *************************** be advised that I have received the aforementioned refund in full on Nov. 07, 2024.

  This closes the matter.

  thanks you so much for your assistance.

   

  Regards,

  **** ******

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed $1,598 to sell my timeshare did not sell back Feb 18 2021 S.M.T.N. 60 complaints

  Business Response

  Date: 10/03/2024

  SMTN’s Customer Solutions team has been in communication with Mr. Brzezinski regarding his active account. We appreciate him sharing his concerns and are continuing to work with him to market his ownership. As we discussed with Mr. Brzezinski, we cannot guarantee a timeframe for each client's success in selling a timeshare, but we do guarantee to continue working until the owner's timeshare is sold. We understand that, at times, the work that goes on behind the scenes isn’t visible to our clients, but we invest significant resources to give them the best chance to sell possible.  We are actively working with Mr. Brzezinski to provide additional exposure for his advertisement through our partnerships with industry leaders that work with buyers seeking ownership.
  
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227. We are confident we can address our clients' concerns and ensure a positive outcome.