Business Profile
Timeshare Resale and Rental Marketing
Sell My Timeshare Now, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Timeshare Resale and Rental Marketing.
Complaints
Customer Complaints Summary
- 132 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid over $4000, late Summer 2024.I was promised they could sell quickly because of the location. I have reduced the price with no activity.The worst part is they used my points to book other ppl and Im paying for everyones vacation and Im not allowed to use my points,I have called numerous times, left numerous messages, especially for *****.I demand a full refund and my points back! Immediately.I guess my next step is to contact my attorney. I really believed them. Its a scam and a Royal Ripoff!Too bad that I did not do my research on the fake scam horrible company!I am discusted!Business Response
Date: 10/03/2024
SellMyTimeshareNow is pleased to state that our Customer
Care manager is actively working with Ms. Childers to resolve the matter with her
directly. While we welcome the opportunity to publicly address our clients'
concerns through the BBB, we recommend that clients first reach out to Customer
Care at 1-877-815-4227 so that we can better understand their concerns and more
quickly resolve them to their satisfaction.Initial Complaint
Date:09/10/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid SMTN $3200 in January to list my timeshare.I agreed to such good deal because they promised me that they will cover the cost of my maintenance fee which is $1000/******* timeshare was listed immediately and no views or offers at all. I considered it at that time a loss.Then on July 31st, someone started calling me incessantly saying my maintenance fee will not be paid if I dont sign this agreement.******* called and emailed all day and I told her I was not comfortable signing any document without properly reading it. She said they will pay me my maintenance fee six months after I paid it but I have to provide them the username and password of my timeshare account.I did everything they asked me to do.Then, they sold my points for other people to use.Worse of all, they changed the username and password to my account.If not for facial recognition, I would have been locked out of my account. I had to call ****** to help me reset my password.This scam just keeps on scamming. They threatened to send to collection any amount I owe them!!They are the ones who owe me. I want my $3200 back! Now they are calling and emailing non stop. This is harassment! I want my money back and I dont want these people bothering me ever again.Everything they promised is a scam.Business Response
Date: 10/01/2024
SellMyTimeshareNow appreciates Ms. ********* for sharing the details of her experience with our company and the concerns of our services. Our ************* manager is actively reviewing the details of the claims to work with Ms. ********* directly in order to resolve this matter.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Customer Answer
Date: 10/02/2024
Complaint: 22263843
I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]No one has reached out to me. This response is another lie.
Sincerely,
*** *********Business Response
Date: 10/14/2024
We are sorry that Ms. ********* feels our services have not met her expectations. Our dedicated Customer Solutions team is actively attempting to connect with Ms. ********* by phone regarding the issues in her complaint. We would ask that she contact our Customer Solutions team at her earlier convenience. We look forward to speaking with Ms. ********* and further addressing her concerns.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our customer care department at ************** before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome.Customer Answer
Date: 10/15/2024
Someone reached out to me by phone yesterday and promised that the issue will be escalated to management.
So far no resolution has been made.
Business Response
Date: 10/25/2024
SellMyTimeshareNow appreciates Ms. ********** cooperation as we work to review the details of her complaint. At this time, we are reviewing additional information based on the claims made so that a mutual resolution can be made. We thank Ms. ********* for her assistance during this process.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.Customer Answer
Date: 11/04/2024
I talked to someone on Monday last week.They sent a document for me to sign which I signed on Tuesday.I have not heard back from them since,Business Response
Date: 11/14/2024
SellMyTimeshareNow is pleased that we were able to connect with Ms. ********* and come to mutually agree on a resolution. SellMyTimeshareNow considers this matter to be resolved.Customer Answer
Date: 11/19/2024
Better Business Bureau:
I read the response of SMTN.We have agreed on mutual actions and I am satisfied with the outcome.You can now close this case.Thank you so much!!
Sincerely,
*** *********Initial Complaint
Date:08/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I gave this company $3500 to advertise and sell my timeshare. They have not followed through with me other than an email 6 months after I paid them. This is clearly a scam. They wont refund me because of the contract I signed.Business Response
Date: 09/17/2024
SellMyTimeshareNow appreciates Ms. ***** for taking the time to share her experience with us. We are continuing to work with her to market her property on our platform. Our teams work hard behind the scenes to deploy advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry,giving owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our Customer Solutions team will continue to work with Ms. ***** on her account and do everything in our power to help her successfully sell her timeshare.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.Initial Complaint
Date:08/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SMTN gives buyers 10 day refund period which does not allow purchaser to see if product even works since they have to upload info onto their site. Then they said a link via e-mail called a portal to check for offers. Then it will say U got an offer but they do not show offer when you hot details it says someone will ***********. They did not & when I called them numerous times they keep saying it is a llnot a legitimate offer. It is hopeless. Company needs toact professional & give more than 19 days for refund since there is no way to see if it works in 10 days. As a senior Product SMTN Resale Subscription with Title Fee Credit and Loyalty Program Payment $2198.00 is alot of money for nothing but a run around. Date I ordered 01/08/2024 still nothing but check.yoir portal says offer but hides it. What kind of company does that? ****** requested many times.Business Response
Date: 09/16/2024
SellMyTimeshareNow appreciates Ms. ****** for taking the time to share her concerns regarding our service. SMTN is a marketing and advertising company that offers owners an online platform to get the best exposure on the internet for the resale of their timeshare. We invest heavily in search engine optimization and marketing technology to drive the most buyer traffic to our site, giving owners advertising through our service the best possible chance of selling their timeshare. While we cannot determine the timeframe of each individual success, and market conditions certainly do have an impact, we are committed to helping our clients until their interval is sold. SMTN encourages the owners that we work with to be proactive in keeping their advertisements updated and priced competitively, and to contact our ************* team anytime they feel that they need additional support or assistance. We are dedicated to constantly improving our services and look forward to working with Ms. ****** to get her interval sold.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.Initial Complaint
Date:08/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A year or more ago I signed up for sale of a Timeshare to check the validity of this company because I was having a dispute with my Timeshare company. I put up the least of my 3 timeshares as a trial deed for sale for around $2000. A dispute with my Timeshare company resulted in a freeze of all access to my deeded weeks. This resulted in Maintenance fee build-up due to none access to my deeded weeks which this SMTN sale was to remedy. I received emails from SMTN stating there was activity around my other deeds, but the one I had listed was not good enough. I talked on the phone and they said my current $2000 listing was not good enough and they needed $6000 more to put my other two deeds up for sale which they were assuring was a much better chance of sale. I paid $5000 from Credit Card on 4/9/24 and $996 from Bank account on 4/10/24 to list these other 2 deeds. About 4 weeks after withdrawing the $5996 (which I had to borrow), I was informed that the my deeds were being foreclosed on and they could not be sold. I requested the return of the money due to these unusual circumstances and removal of the SMTN adds. Their response was that it wasn't their fault and they refused to return any of the $5996 they just took. I do not perceive this as a Better Business considering the extent they took to pressure me into an expensive ($8000) proposition (using both email and phone conversation) which I did not realize had no way to be carried out. I am only asking for a return of the $6000 which is not a viable proposition, has not been fulfilled, and cannot be carried out.Customer Answer
Date: 09/03/2024
SMTN has listed locations at both **********, ** (Headquarters) and *******, ** (CLosing Services). I have filed complaints at both locations with many different agencies (including local BBBs). No one has heard from the SMTN organization.
Business Response
Date: 09/13/2024
SellMyTimeshareNow appreciates Mr. **** for sharing the details of his concerns with us. We understand that he is currently in the process of no longer having the timeshare ownerships in his name. Our Customer Solutions team is actively working with Mr. **** to gather additional information so that we can work towards a mutual resolution for this matter.Customer Answer
Date: 09/13/2024
I have forwarded the above requested documents and am currently awaiting response from SMTN.Customer Answer
Date: 09/19/2024
At this time I have not received an answer for the outcome of this complaint from SMTN.
This issue remains unresolved.
Business Response
Date: 09/29/2024
At this time, SellMyTimeshareNow's Customer Solutions team is still waiting on additional information to support Mr. ****** claims so that we can review and mutually resolve this matter. Our team is dedicated to working together with Mr. **** in order to reach this outcome.Customer Answer
Date: 10/10/2024
I was told documents were received to show foreclosure of some of the properties and this would be reviewed for return of some of the money from SMTN. Documents of the foreclusures are supplied at the speed and discretion of the Holiday Inn resorts and they take their time. This does not stop the freeze of the sales of the weeks in question. I was told SMTN would look into return of some of the money SMTN took based on the documentation already received, but I have not received any word back yet. This is still an issue.Initial Complaint
Date:08/15/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 09/05/2024
SellMyTimeshareNow is pleased to share that our Customer Solutions supervisor has been in contact with Mr. and Mrs. Hall directly to discuss the concerns regarding their account. At this time SMTN is actively working with the Hall's to review the details of their complaint and work towards a mutual resolution.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227. We are confident we can address our clients' concerns and ensure a positive outcome.Initial Complaint
Date:07/12/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid over $3000 to have them sell my timeshare and guarantee maintenance fees. Have emailed and called NUMEROUS times and they keep saying someone will return my call but they dont. No response from emails about listing. Dropped price to much less than 1/2 their recommendation- zero prospects after a year and a half!Business Response
Date: 08/21/2024
SellMyTimeshareNow is pleased to share that our ************* manager has been in contact with **************** directly to discuss the concerns regarding her account. At this time ********************** is actively working with **************** to review the details of her complaint and work towards a mutual resolution.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.Initial Complaint
Date:05/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2020 i paid them $1600 for their services, with Sooo many guarantees about how quickly i would sell my timeshare. After i got all signed up and they got paid it's like i dont exist. Have changed the price many times, with NO traffix seen on website. Can't get thru to ANYONE about a refundn .AVOID AT ALL COSTS!!!!SCAM SCAM SCAMBusiness Response
Date: 06/19/2024
SMTNs Customer Solutions team is actively working to connect with ************** to get additional information and provide assistance for her active account. We appreciate her sharing her concerns and are dedicated to working with her to market her ownership but are unable to guarantee any timeframes around the sale of her timeshare. We continue to provide the marketing and services ************** purchased with us and will continue to do so until her timeshare is sold. We look forward to speaking with her directly in order to resolve this matter with her.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.Initial Complaint
Date:05/29/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 2, 2023 I contracted with SMNT to sell my timeshare. We paid $1,898.**** told us they would sell our timeshare, and we were given the valuation of $10,700. We were very surprised to hear that as the market didnt seem to indicate a selling price that high, but we were reassured it was fair market value and that we should have no problem selling. Beginning on January 23, 2023 and throughout the rest of the year, we contacted our agent several times to drop the price because we wanted to sell quickly. Each time we were assured that our property would very likely be sold within the next few months.On April 3, 2024 I spoke with a manager, ****, and asked for a refund. She asked me to give them 2 more weeks to aggressively sell the property. I called again on May 23 and only had an opportunity to leave a voice mail, which was never returned.To date the price on my property has been dropped to $6,000 and still has not sold. Now SMNT has a similar property listed for just $1,200. There is no way that my property was worth the initial suggested listing price of nearly $11,000. This is a SCAM. Had SMNT contacted me again to settle I may have. But this is immoral, illegal, and an outright deception. No one should be put through this. They need to be held accountable for their actions.Customer Answer
Date: 06/17/2024
Just answering the questions sent to me.
1. I have not heard from the company.
2. I am not satisfied with the company's efforts to resolve the matter. They have not returned my most recent call.
Thank you so much for your help!
Business Response
Date: 06/26/2024
SellMyTimeshareNow was able to speak with ************** regarding her concerns and is pleased that we were able to come to an acceptable resolution for everyone. SellMyTimeshareNow feels the matter resolved.Initial Complaint
Date:05/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service was sold a service that was to list, advertise and service our timeshare sale. No adjustments or maintenance has been provided by the company. They are basically telling me that I paid to take care of the listing and promotion myself. They are now attempting to have me go with a different "brokerage group"and I'm pretty sure it's for a charge.Business Response
Date: 06/10/2024
SellMyTimeshareNow has received Ms. ******* concerns and our Customer Solutions team is actively working to connect with her to discuss her account in greater detail. Our teams work hard behind the scenes to deploy advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry, giving owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our Customer Solutions team will continue to attempt to contact **************** to discuss her account and do everything in our power to help her successfully sell her timeshare. We encourage her to contact our Customer Solutions team at her earliest convenience so that we can better assist.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Sell My Timeshare Now, LLC is NOT a BBB Accredited Business.
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