Reviews

This profile includes reviews for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Wireless

  1 Verizon Way Basking Ridge, NJ 07920-1025

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  Verizon Wireless

  4930 McKnight Rd. Pittsburgh, PA 15237

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  Verizon Wireless

  PO Box 553 Warrendale, PA 15086

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  Verizon Wireless

  530 adams shoppes mars, PA 16046

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  Verizon Wireless

  4164 Burbank Rd. Ste. B Wooster, OH 44691

Review Details

• Review fromShawn V

  Date: 07/28/2022

  1 star
  This is the worst customer experience of my life and multiple times. I was forced to upgrade my iPhone 7 to which point it no longer worked. I purchased a new phone, it took 5 days for delivery and was recalled hours prior delivery. Now I need to wait an additional 6 days to buy a new phone. It will be a total of nearly 2 weeks without cellular service. CS has not provided any assistance, they have directly lied about charges, delivery of the phone and transfers / call backs from supervisors. Best of all, the charges for cellular service of 2 weeks, when I had no service, will not be reversed. Its unimaginable how terrible this customer service experience has been and how the customer has zero recourse

• Review fromCecil Eugene D

  Date: 07/27/2022

  1 star
  July 27, 2022 Verizon **************** Complaint Department 1 Verizon Way ************************* To whom it may concern:I initially saw the great sales ads for the iPhone SE in the ************, ** ******* on March 29th. The one they had did not work. At home I called Verizon sales and talked with a sales lady named ***** and she gave me her phone number. No longer works. She was very persuasive and told me that I would get $700 for my ******* Galaxy Note 10 and the new iPhone SE would be $479. She sent me a shipping label and I mailed my Phone to **********, and I received my iPhone SE in the mail. I autopay many of my bills directly from my bank account so generally have no need to see the ****. But the following month my Verizon **** had not decreased so I called and was assured that the reconciliation would take place the next month. So, then I got concerned. Then I called consumer services more than once . I talked with **** on 7-6-2022 and ***** on 7-18-2022. I was told that I got $122 for my Note 10. And that I could not get more from the trade-in than the phone that I was buying, and that I would have had to buy another *******. I was told none of this by the sales lady ***** or I would not have bought a phone. My two Grandchildren have iPhones and so I thought that I would join them. Also, the online consumer services have no authority to make any adjustments. I have been with Verizon for around 20 years. All the above is the reason for this complaint letter as I call this a *******.I might add that I am 87 and have very little income.***** E ********************* *********************************************************

• Review fromJohnathan G

  Date: 07/27/2022

  1 star
  Verizon apparently now focuses its business model on taking advantages of our elderly community. I have a shared plan with my 73 year old Aunt and her phone died so she went to a Verizon store without me which apparently was a big mistake. At her age she needs a very basic smartphone so she can call/text and play the occasional game. The sales rep at the Hanover ** Verizon store did not discuss pricing with her as he signed her up for a top of the line Galaxy S22. When she realized the cost she went back to exchange the phone. She was able to exchange it for something much more her speed a Galaxy A13 and I wish this is where the problem ended. Suffice to say the phone they sold her was either stolen, or an improperly refurbished phone. When trying to go through the setup it would "set the phone up for work" and then the message "SBM MANAGEMENT SERVICES WILL MANAGE AND MONITOR THIS PHONE USING THE FOLLOWING APPS SureMDM Agent" There was no way to get past this without installing this spy app and all the apps it automatically loaded onto the devices. Suffice to say I had to leave work early to go to the Verizon store in Peabody where the manager there ****** said to me "I've never seen this before I don't even understand it" and ended up exchanging the phone with one that worked, however I shouldn't have had to leave work and lose hours of pay because of the Hanover Verizon. My 73 year old Aunt first should never have been sold a phone that was top of the line and second shouldn't have been allowed to leave the Verizon store in Hanover until the phone was fully set up and ready to go. I need Verizon to compensate me for my lost hours at work whether that's in the form of a **** credit or check. I would also like a formal letter of apology sent to my Aunt and for assurances they will speak to the Hanover staff and how they handle our cherished elders.

• Review fromKenneth D.

  Date: 07/26/2022

  2 stars
  Upgraded my phone, and during the process declined numerous times any add on's such as device protection. When I got home and reviewed next months charges, there were charges for device protection. I proceeded to reach out via the support function on the My Verizon app. During this time was told there were indeed no charges on my account for mobile protection. A few moments later the support had told me I would be grandfathered into the new 5G plan at no additional cost now or monthly, the support failed to specify / explain anything about autopay needed to be enabled to keep the plan at the original amount, also failing to disclose that if I wanted to revert back to my old plan I could lose my promotional credits for upgrading my phone. Finally called and spoke to a Verizon rep on the phone and they were able to clear up the added mobile protection charges but failed to support in explaining why the associates had provided false / misleading information, also failed to assure me if I wanted to revert back to the original plan I would not incur any losses, the rep flat out told me we will not be making any extra changes to my account stating that there is no way for them to check the transcript of the support log. The rep then told me to file a complaint at the store even though this interaction took place remotely through the app and not in a physical location. The rep then continued to try and coerce me into signing up for auto pay. After declining the rep had explained if I revert to the original plan I will lose my promotional credits from upgrading which would total over a $800 loss. Been with Verizon 15 years+ and this was not what I expect for long time customers.

• Review fromMatin M

  Date: 07/25/2022

  1 star
  This is the worst customer service experience I ever have had for a business line. Theyre charging me 6k for a licensing app that I never used and got out before the 39 day trial period. They gave me a letter on 6/10/2022 indicating that they will credit the account for $5500 but instead suspended my services. Its the worst!!!

• Review fromSheryl W

  Date: 07/25/2022

  1 star
  Verizon advertizes free IPhone 13's for new or existing customers. I went to get mine, it is only free to those with unlimited plans. I could trade in my IPhone 8 and get $400 toward a IP13, oh wait, because I'm not on the unlimited plan it is only worth $200. WHAT??? Bait and switch? Truth in advertizing?

• Review fromNatalie C

  Date: 07/25/2022

  1 star
  One star is too good for the poor Verizon service that has been a continuous problem for months in *************, ** area. Service is so bad that some people cannot make an emergency call. Not sure what the issue is, have heard too many people (welcome to *** and that theres tower issues. If this is the sole purpose of your business then fix the problem. Verizon service is ridiculously expensive yet they take a back seat to addressing and more importantly fixing the issue.

• Review fromchristina m

  Date: 07/25/2022

  1 star
  Verizon has elected to overcharge me by $93.84 per year on an existing phone plan that remains unchanged. I've asked that the $57.96 monthly charge remain intact in July 2022 and going forward. They've refused. I've escalated to their CEO, *************************. No reply.BACKGROUND - I purchased a new iPhone SE from Best Buy on 7/5/22. I paid in full and had the phone activated. I was assured by Verizon that my monthly plan charges would remain the same as I was not adding new lines or changing any existing plan details. On 7/23/22 I received a notice from Verizon that monthly charges would increase by $7.82 a month. On 7/25/22, I was on an online chat with ******, your **************** **** for an hour starting at 8;09 am PT. He refused to reverse the charges and made a concerted effort to push me to higher cost 5G plans. At 9:54 am PT, I called again and asked ****** your **** to transfer me to you, Mr. ********* in order to escalate the issue. He transferred me back to ****************. I spoke with ***** from Fire Protection, who transferred me back to ****************. Another **** ****** (sp?), refused to transfer me to a Verizon executive office resolution center.

• Review fromJimmy M.

  Date: 07/25/2022

  1 star
  Have called Verizon Wireless several times about slow Data on phones and Mifi boxes. We cant get any other internet so my wife has to rely on Mifi to work from home and up until June 28th we had no problem weve called and complained and even got a tier 2 ticket so they could go test out area they said nothing is wrong and the last gentleman I talked to said well try another carrier weve been with them for 22 years pay almost $400 a month for their service and we not get our moneys worth

• Review fromDonna D.

  Date: 07/24/2022

  1 star
  My husbands phone wasnt working and we took it to the Verizon store on ******* in Macomb Twp. We were told the phone was old and not compatible with the 5G network. The Verizon rep asked what our current monthly charge was and we said $90, and that we were shopping around for a less expensive carrier. At this point the rep said he could get us both new phones and our **** would only go up $2 a month for 2 years. He said our first **** would be higher because of activation fees. Thinking, this was a good deal, we agreed. My phone was only 3 years old and I could only trade it in. We said ok. He proceeded to set up the phones. My husband and I said we would have to order new covers for our phones at which the rep said he would put a nice bundle together. At the end of the transaction he said we owed $300 for set up fees, screen protectors and covers. We were surprised. At no time did he list out all the additional costs. When we got home and looked online to see what our **** was going to be. It showed $154 per month versus the $92 we were quoted. We went back to the store ready to return the phones and voice our complaints. We talked to the manager and he said not all the adjustments were made and we would see more accurate billing in a week or two. As a Verizon customer for 22 years and senior citizens, we were felt we were taken advantage of. Verizon needs to provide upfront costs to its customers.