Business Profile

Market Survey

Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

373 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am facing a real problem with my Lifepoint account. As soon as I enter my email and password and click on login, I am returned to the same place without logging in. I tried to log in through the application and I was not able to do that either. Once I enter the account, I am redirected to the login page, but the rest of the web pages and applications It works normally. Please check the problem
Business Response
Date: 01/23/2024
Hello ***********
My name is *********. I am a Manager with LifePoints and have taken a look into your concerns. I can see that you have contacted our Help Desk via ticket 9144302 and that a customer support agent has already escalated your concerns.
Please allow the ********* time to receive the feedback from our Quality Team. Once they hear back, they will update you via your Help Desk ticket.
Customer Answer
Date: 01/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:01/22/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint against Lifepoint. I just want to know what I did wrong and violated their terms. This is unacceptable. My membership is canceled without real justification. After wasting several hours there and completing surveys, all of a sudden my membership is cancelled. This is completely frustrating.
Business Response
Date: 01/25/2024
Hello *****.

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:01/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined Lifepoint several months ago, but things did not go well once I joined. My membership was suspended after a very short time. When I tried to contact the support team, they confirmed that they could not do anything because their security operations detected suspicious activity in my account. I do not know what that activity was, but this is not the case. It is acceptable because they have to justify it or retract the decision that I think is incorrect
Business Response
Date: 01/25/2024
Hello ***************

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
Date:01/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company asks you to complete surveys in order to collect LifePoints to redeem for gift cards, etc. After spending a long time earning points, I redeemed the points for a $5 Amazon gift card twice and I got it. After that, I tried to sign in to complete more surveys, but I was denied access. Upon consulting with them, they said I "violated the LifePoints rewards points rules" and deactivated my account. I inquired further about what I had done and they refused to provide me with this "proof", but said it "must be overwhelming" to do so. Which I think I never did
Business Response
Date: 01/25/2024
Hello *************

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Initial Complaint
Date:01/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is really frustrating. What happened to me? I joined the site on 11/2023 and maybe completed a survey or two. Then my membership was canceled upon the next login. I dont know what I did wrong because I didnt have enough time for it. I think something went wrong. I hope this can be corrected.
Business Response
Date: 01/25/2024
Hello *********

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:01/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to log in to the Lifeponts panel site and participate in surveys as I normally would, but I received this message: Sorry, your membership is temporarily unavailable. Please contact our *********** for support. My membership has not been reinstated yet as it seems to be a permanent ban. I don't know the reason for that. All I did was just complete the surveys and that's all. This cannot be done without a reason.
Business Response
Date: 01/25/2024
Hello ***************

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:01/22/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had a similar experience to many of this company's subscribers, I was completing surveys daily for this company, and then my account was frozen. When I contacted customer service, I was informed that I "violated the Life Points rewards rules and my points were confiscated" without any information about what I had done to justify this.
Business Response
Date: 01/25/2024
Hello ********.

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I would like to file a complaint against the Lifepoint website. After I was a member for several months and participating in surveys and earning gift cards, they canceled my membership without any justification. This is really frustrating. After contacting the support team, they said that I violated the terms of the site. After reviewing that, I can confirm that I did not do that. Or this happened unintentionally. I really hope they give me a second chance to correct this
Business Response
Date: 01/25/2024
Hello ***************

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.

I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.
Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I joined Lifepoint several months ago and participated in several surveys there, and I actually got a $5 gift card. That made me feel happy, but then they canceled my membership for no convincing reason. I was really honest in my answers. I dont know what exactly the criteria are that they want, I think. Honest answers are enough. I would like the procedure they took to be verified and reviewed by one of the officials there and to make sure that my answers were completely honest.
Business Response
Date: 01/25/2024
Hello *******************

My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.
Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************************
Initial Complaint
Date:01/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have a complaint against Lifepoint. I joined Lifepoint several months ago recently. I had a problem logging in. I called the support team and they were really nice to respond clearly. My account was suspended due to inactivity for more than 90 days. This actually happened, but I would like to recover my membership and account and get a second chance. To be part of their community
Business Response
Date: 01/22/2024
Hello *************
Your LifePoints account using the email, ************************************, has an unsubscribed status. Are you referring to a different account using another email address? If so, please provide me with the email address so I can take a look and help you with your concerns. If this is the correct account, you will need to rejoin the panel again as the system will not allow us to reinstate an unsubscribed account.
Customer Answer
Date: 01/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************

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Lightspeed, LLC is NOT a BBB Accredited Business.