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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a former member of Lifepoint. My membership was cancelled, and after I contacted the support team, it was confirmed that it was due to inactivity. Well, that was my mistake, but I really want to recover my membership. I went through bad circumstances recently, but now I am fine and I can fully resume my activity. I hope the officials receive my request.

      Business Response

      Date: 01/25/2024

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 01/25/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:01/17/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an old member on lifepoints panel..and still a member.I have a problem,,I can not donation.also can not redeem my points.I contact with help center but no one solve my problem.I have redeemed on this account more than 15 times.most of them E gift cards.but now I can not.please solve this

      Business Response

      Date: 01/18/2024

      Hello ***************

      I have found the customer support ticket you submitted via your Help Desk.  One of our agents has responded to you requesting that you provide them with the error message you receive when you try to redeem and a screenshot so they can look into your concerns further.  Unfortunately, without this information, they are not able to help as your account is active and working as it should on our end.

      Please provide the requested information so that our support team can help get this issue resolved as quickly as possible for you.

      Customer Answer

      Date: 01/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my membership was canceled without any reason. I hope that it will be confirmed that I have not done anything. error for this to happen.I want to get a real answer to what happened. I hope that this complaint will be answered by them with full transparency. I am quite sure that their reasons were. Not true. This may have been done by mistake. I would like an official to confirm this, and I will accept the decision whatever it is and move forward.

      Business Response

      Date: 01/18/2024

      Hello Thi.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of LifePoints for a few months now and have been completing surveys on a regular basis. It is one of few such websites I occasionally visit. Upon completing my last survey, which I've put quite some time into, I received a message that my account was cancelled. I contacted support and they were kind enough to reply within a reasonable amount of time, stating that the membership was cancelled for poor practices which may include, but not limited to:(1) Inconsistencies in your survey responses (2) Inconsistencies in your survey profile (3) Speeding through survey (4) Straight lining (providing identical/similar responses to every question in the survey)(5) False geographic location (6) Multiple accounts I could not see how I'd fall into any of these categories and appealed this decision, hoping for a more. Unfortunately, I was not able to get much further, having had the explanation that Life Points does not reveal how investigations are conducted to help prevent circumvention of their security measures which is fine, I feel cheated out of my time and feel that the timing for cancellation was suspicious, given my uncollected balance Collect your balance as soon as you can before your account is closed without warning.I hope someone out there will reconsider the decision

      Business Response

      Date: 01/18/2024

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and will be within the next 3 business days (if not sooner).  After this time, please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Lifepoint has suspended my membership without a major reason. I was participating in a survey and suddenly I was logged out of the account. When I tried to log back in, a message appeared suspending my membership. I stated that this is completely unprofessional. I did not do anything contrary to them doing this. They wasted my time and effort to no avail.

      Business Response

      Date: 01/17/2024

      Hi ******

      My name is Priscilla.  I am a Manager with LifePoints and have taken a look into your account and confirmed that it is Active.  Please clear your cache/cookies and try logging in again.  Be sure you are entering the correct login information.  If you do not remember your login credentials, please use the 'forgot password' button.

      Customer Answer

      Date: 01/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      ***** ********

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Lifepoint since the beginning of last year after I received an invitation link to join from the official page of Lifepoint on ********* This actually happened and I participated in several surveys and won several prizes. The problem I am currently facing is that my membership there has been canceled and for a long time I am still trying. I am trying to recover my membership, which was completely unjustly cancelled, but I have not been able to do so yet. I hope to find someone here who can hear this and respond to me.

      Business Response

      Date: 01/18/2024

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 01/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Lifepoint on April 4 of the previous year. I participated in most of the activities on the site, completing surveys, competitions, and celebrations, and I received a large number of prizes for that. However, a few weeks ago, they surprisingly canceled my membership and said that I had completed the surveys dishonestly. I asked them for clear evidence, but they... They completely ignored that and contented themselves with that. I feel that their decision is completely unfair and I hope that this is reviewed by a responsible person to confirm this and take the decision that is deserved.

      Business Response

      Date: 01/18/2024

      Hello *************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 01/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to log into my account and I got an error message that says my account is temporarily unavailable. I sent an email to find out why and to have my account reactivated and was told it was due to inactivity and that theres nothing they can do. I was not aware my account would become unavailable due to inactivity as *** never had this issue in the past and Ive been a member for years. Nothing was sent to me either to let me know my account would become unavailable if there continues to be no activity. Something should have been sent to me to let me know otherwise I feel like this is something you do on purpose to s**** people out if there points.

      Business Response

      Date: 01/17/2024

      Hello *************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few days ago, I received a message when I logged in normally to my Lifepoint account that my membership was no longer available.I tried several times to find out the validity of the accusations that they made against me, but I did not do any of that. They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely I hope that this complaint will be answered by them with full transparency.

      Business Response

      Date: 01/17/2024

      Hello Ivy.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member for about 2 years. I received a message when I logged in normally to my Lifepoint account that my membership was no longer available,I tried several times to find out the validity of the accusations that they made against me, but I did not do any of that. They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely. I hope that it will be confirmed that I have not done anything. error for this to happen.I want to get a real answer to what happened. I hope that this complaint will be answered by them with full transparency. I am quite sure that their reasons were. Not true. This may have been done by mistake. I would like an official to confirm this, and I will accept the decision whatever it is and move forward

      Business Response

      Date: 01/17/2024

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 01/17/2024


      Complaint: 21118964

      I am rejecting this response because:

      I am the oldest member....that is unfair....you can not cancel my membership just like this.



      Regards,

      *******************

      Business Response

      Date: 01/19/2024

      Hello ***********

      Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards. 

      Again, I understand that this is not the favorable outcome you were hoping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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