Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lightspeed, LLC

  685 Us-206 Suite 204 Bridgewater, NJ 08807

• 

  Global Test Market

  3050 Plaza Bonita #7000 National City, CA 91950

• 

  Lightspeed, LLC

  685 rt 206 Bridgewater, NJ 08807

• 

  Lightspeed, LLC

  387 Admiral St. ste 773 Imperial, MO 63051

• 

  Lightspeed LLC

  2700 Oregon Rd Northwood, OH 43619-1057

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of Lifepoint. I participate in community activities on a regular basis and I complete the available surveys. This is really a lot of fun for some entertainment and earning money. Several days ago, when I tried to log into my account, a message appeared to cancel my membership. This was really shocking. I did not do anything wrong, and I am aware of the site’s terms and conditions, and I am committed to it. I would really like to have my account reviewed and reactivated if possible

  Business Response

  Date: 01/17/2024

  Hello *****
  
  My name is Priscilla.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

  Customer Answer

  Date: 01/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Lifepoint. They canceled my membership without any reason and suddenly. I have been a member there for several months. I did not do anything wrong that could cause this to happen. I hope they review their decision because I really do not want to lose my account with them.

  Business Response

  Date: 01/17/2024

  Hello ******
  
  My name is Priscilla.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

  Customer Answer

  Date: 01/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, it was wonderful to be part of Life Point , I had a lot of fun solving the surveys and collecting points, but suddenly and without warning my membership was cancelled ,I am sure that I didn't violate the site standards, because I had been doing the same thing for a long time. I hope the administrator ***************** would like to take a fair look at my account and I hope to restore my membership to enjoy more surveys

  Business Response

  Date: 01/17/2024

  Hello ********.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

  Customer Answer

  Date: 01/17/2024

  
  Complaint: 21118125
  
  I am rejecting this response because:
  You don't respect your customers. I didn't understand why you refused to re-account, and I didn't understand what criteria I didn't meet. You only took my points.
  
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Really, what is happening here is completely unacceptable. This really cannot be the end of the year. Is this a gift for the end of the year? Cancellation of my membership. Well, this is really sad for me and frustrating. I did not do anything wrong and did not do anything that violates the terms of the site. Someone must investigate the real reason for what they did. He blocked me for his sake

  Business Response

  Date: 01/08/2024

  Hello ***********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

  Customer Answer

  Date: 01/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Lifepoint for about a year. I have been a very active member and have never violated any of the sites rules since I joined. I have a great deal of commitment to responsibility and true, honest opinions. Therefore, I do not know why they suddenly canceled my membership without providing any real justification. This is not Really acceptable I can't figure it out yet will anyone take a look at this?

  Business Response

  Date: 01/08/2024

  Hello *********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

  Customer Answer

  Date: 01/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I would like to file a complaint against Lifepoint. I was a member for about a year without encountering any problems because I adhered to the conditions and laws they wanted, but in the past few weeks there were several problems I faced in redeeming points and several other matters, so I contacted the support team. They said that they would solve the problem and after several days. Their response was to cancel my membership. This was very disappointing. This is not professional work for a giant company. I demand that my membership be reactivated because I did not do anything wrong.

  Business Response

  Date: 01/08/2024

  Hello ***********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 01/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined LifePoints surveys last week and took several surveys. Within minutes of earning enough points to gain a reward, my account was canceled. I submitted a question about my account and was told that my responses didn't meet a standard that wasn't provided (meaning they didn't tell me what was "wrong" with my responses or account.) This is obviously a scam.

  Business Response

  Date: 01/08/2024

  Hello *********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a ticket for being unable to redeem $25. They escalated the issue while my account was active. By the time they fixed the redemption issue, I had accumulated enough points for a 60+ dollars redemption in total.
  I went ahead and requested the $50 which went through and spent the entire morning taking surveys that got me close to another $25 redemption ($75 including pending). About 30 mins later, I reentered the panel for any new surveys to take. This is when I received the message that my account was disabled.
  This is a clear case of fraud. While waiting for a response on the redemption issue, accidentally or intentionally/conveniently, they allowed me to take surveys that they knew in advance that they would not pay me for. These are days of hard work that I could have spent otherwise. They left me hanging while I counted on that amount to use for Christmas presents.
  One problem that I can think of me being at fault is an issue with one of the surveys about 1 hour prior to disabling my account. I tried to return to the previous page as I had accidentally hit enter before correcting misspellings. That may look like gibberish which I had every good intention of correcting if your poorly designed surveys allowed me to return to the previous page.
  Panels have been gotten away with terms and conditions that seem fraudulent. In any other field, violations are communicated in detail. They are allowed at any given time to claim 'violations' to get out of paying or reducing the number of their members without telling them what they are. And yes, no one has taken any action to go after them, while they continue to freely scam random people.
  I hope BBB will stop favoring this panel by closing complaints just because they posted a response. We expect BBB to serve a meaningful purpose. This company, as you see here, doesn't resolve anything and instead, is claiming that it is a secret what led them to the decision.

  Business Response

  Date: 01/08/2024

  Hello *******
  
  My name is Priscilla.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience and be sure to take your time, read each survey question carefully and provide honest responses when participating in our surveys.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 01/14/2024

  
  
  Complaint: ********
  
  
  
  I have decided to reject the company’s response even though my
  account was reactivated, and I can explain.
  First off, the company’s treatment of its members is beyond unacceptable,
  and the articulated canned emails received talking about appreciation are fake.
  The numerous complaints against this company prove that the content of those
  emails contradict the company’s actual treatment of its panelists who happened
  to keep it in business. And that’s not all.
  A couple of years ago, a problem with my Tax ID was never
  communicated to me for the simple reason that the company can submit someone’s
  earnings to the IRS with SSN/Tax ID reported as ‘unknown’. While this is keeping
  them out of trouble, it can have unpleasant consequences for the panelist. This
  is an indication that when the company is legally covered, it could not care less about
  the panelists. Not even an email to tell you about the issue.
  In the recent incident of my account deactivation, instead of
  disabling my account as soon as they suspected some type of fraud through their
  laughable screening mechanism, they intentionally let me take surveys
  indefinitely, continuing to make money by using my time for free. If I hadn’t
  requested to cash out, I would have never known that they did not plan to pay
  me. This is not just unethical, but major fraud.
  Lastly, and for the millionth time telling them about it, they
  must correct the design in their surveys. Anyone can click on one checkbox over and/or hit a key on the keyboard by accident and multiple times. As I use the keyboard
  more than a mouse, that has happened numerous times. In many surveys, as soon
  as you select a checkbox the survey advances to the next question with no option
  to return to the previous page to make a correction. Hitting any key on the
  page can often act the same way. These are only a couple of scenarios of bad design.
  Lastly, I will ask the company to revise one of their theories
  about panelist participation that violates their terms and conditions. There is
  no such thing as ‘attempting too many surveys. This is absurd at the very least.
  Any panelist has the right to attempt all the surveys available to them on
  their dashboard. In certain days, at least four emails are received in a single
  day, which are articulated in a way to encourage the panelist to access the site
  to take surveys! So, based on your theory, these emails must be ignored. Please
  assign intelligent people to revise your terms and conditions because
  statements like this make you look like fools.

  If the company is unable to commit to the changes above, I would like to see the outcome of this complaint posted here indefinitely. That can help many to make an informed decision on whether they want to be part of this panel or not.
  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:12/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of LifePoints for a few months now and have been completing surveys on a regular basis. It is one of few such websites I occasionally visit. Upon completing my last survey, which I've put quite some time into, I received a message that my account was cancelled..I was under the impression that maybe their criteria for speed is a little strict and my account was automatically flagged, but I have always thoroughly read all questions and answers and would assume that if that were the case, it'd be something that could be disclosed; after all, I already know that reading a little bit slower and waiting before proceeding would be one way to "circumvent" the flawed security measure. Again, I find it hard to imagine they'd add an arbitrary time limit on each question page regardless of length, but of all potential reasons, this one comes closest, however remote.I do not mind much about the website and service they provide, but I feel cheated out of my time and feel that the timing for cancellation was suspicious, given my uncollected balance Collect your balance as soon as you can before your account is closed without warning.this is absolutely unprofessional. Their matter must be investigated

  Business Response

  Date: 01/08/2024

  Hello ***************
  
  My name is *******************  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

• Initial Complaint

  Date:12/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the Lifepoint website , and I was participating in surveys on an ongoing basis, and I actually got some bonuses and gift cards, and I was progressing wonderfully, but after that, when I tried to log into my account, I received a message that my membership had been canceled suddenly, and without making any mistake, I tried to contact the support team, but I could not. Get a direct answer or a clear reason.I did not expect that from them. It seems that they did not like my ideas or were not what they wanted. Well, they can. Accepting the membership of people who have opinions similar to what they want, or canceling my membership by them without a real reason, this is absolutely unprofessional. Their matter must be investigated

  Business Response

  Date: 12/29/2023

  Hello.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.