Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lightspeed, LLC

  685 Us-206 Suite 204 Bridgewater, NJ 08807

• 

  Global Test Market

  3050 Plaza Bonita #7000 National City, CA 91950

• 

  Lightspeed

  574 Ellice Avenue Winnipeg, MB R3B 1Z8

• 

  Lightspeed, LLC

  685 rt 206 Bridgewater, NJ 08807

• 

  Lightspeed, LLC

  387 Admiral St. ste 773 Imperial, MO 63051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against the Lifepoint website. After I joined the site and earned points and requested a refund for my points, they suspended my membership. When I contacted the support team, they told me that I had violated their rules and sent me a set of reasons that I may have done one of them. After reviewing each possible reason, I confirmed that I had not done anything. I informed them of this, but it was of no use. I would like my activity to be evaluated correctly and completely, and I will accept the decision, whatever it is, and move forward.

  Business Response

  Date: 10/25/2023

  Hello *****.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Lifepoint on March 22 and did several activities on the site. Most of the surveys were easy, fun, and very clear. In the end, I requested to redeem my points with a gift card. After several days, I did not receive my reward and they canceled my membership. When I asked them about the reason, they said that I had violated their terms and they confiscated it. My points, and the reason is unknown, are just nonsense and are not clear. I lost valuable time. I think it would be good for someone to investigate more widely what happened.

  Business Response

  Date: 10/25/2023

  Hello Aura.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using Lifepoints with no issue, they deactivated my account for NO reason and realized they were wrong and reactivated my account. I was doing surveys answering honestly and to the best of my ability. I cashed out $10 and was waiting the 5 days for it to hit my account while I continued doing surveys. I eventually made it up to **** points and was going to cash out again. There was an error cashing out so I closed the app and still did some surveys after sending them an email asking for help cashing out. I was still able to do surveys so didnt think anything was wrong. Went to cash out again and turns out even though I was wasting my time doing surveys, my account was wrongly deactivated again for over a week!! They not only wrongly deactivated my account but they canceled my cashed out earnings that I was waiting 4 days for! I did nothing wrong! I answered all questions honestly and correctly, all of the surveys had a question or 2 to make sure you were paying attention and I answered them right because I WAS DOING THE SURVEYS AS I WAS SUPPOSED TO DO!! They have no reason to deactivate my account, it seems they just do it so they dont have to pay up! Also given the fact that im sure they get paid for us taking surveys and they made me do over 10 surveys even though my account was already deactivated, without my knowledge, and no intention of letting me cash out they are thieves!

  Business Response

  Date: 10/19/2023

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 10/19/2023

  
  Complaint: 20736285
  
  I am rejecting this response because:
  They are wrong, I followed every rule they have in place and did the surveys how I was supposed to, reading each question, catching the trick questions that make sure you are paying attention, and answering to the best of my knowledge. I also find it a little wrong that $10 was already cashed out and only 1 day from transferring to my paypal when they decided to also take that, how can you take something I already cashed out?! And you let me take surveys knowing I wasnt going to be able to cash out because you canceled my account but let me continue to do surveys and not tell me, showing me you had no reason to cancel my account and just randomly did.
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 10/20/2023

  Hello *************
  
  Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards. 
  
  Again, I understand that this is not the favorable outcome you were hopping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

• Initial Complaint

  Date:10/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the Lifepoint website on August 22, and I was participating in surveys on an ongoing basis, and I actually got some bonuses and gift cards, and I was progressing wonderfully, but after that, when I tried to log into my account, I received a message that my membership had been canceled suddenly, and without making any mistake, I tried to contact the support team, but I could not. Get a direct answer or a clear reason. I hope someone out there will reconsider the decision

  Business Response

  Date: 10/19/2023

  Hello ******.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From my experience on the Lifepoint website, I can say that it is not appropriate. You cannot be sure of the way they deal with me. When I participated in several activities there, they simply canceled my membership without any reason at all. I did not expect that from them. It seems that they did not like my ideas or were not what they wanted. Well, they can. Accepting the membership of people who have opinions similar to what they want, or canceling my membership by them without a real reason, this is absolutely unprofessional. Their matter must be investigated.

  Business Response

  Date: 10/19/2023

  Hello ******.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against the Lifepoint survey site. I joined the site via a lawsuit link that the site had posted on its social media page. I said, well, why not, lets have some fun and money. It was easy to get good points just by sharing opinions in some surveys, but after I requested... Recovering my points, I did not get anything. They suspended my membership. Is this evasion of payment? I do not care about the $5 that I requested, but I feel that I have been clearly defrauded.

  Business Response

  Date: 10/19/2023

  Hello Veverlyn.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an active member of Lifepoint since the beginning of this year. After participating in several surveys, my membership was suddenly cancelled. This happened immediately after I requested a refund for my reward. I already contacted the support team via email and they were kind enough to respond. Within several days, they told me that I had violated the terms of the site and my membership. It was canceled for several possible reasons. I made sure I did not do any of them, but they said, well, we cannot do anything. It was not easy to accept the decision, but I moved forward, and now I find another opportunity for one of the site officials to re-investigate the matter. After that, I will accept the decision completely.

  Business Response

  Date: 10/19/2023

  Hello *******.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company locked me out of my account and stole the points I had accumulated. I tried emailing them, and they refused to unlock my account or provide compensation for the points they stole. They wouldn't even give me a reason beyond vague accusations that made no sense. I want my account unlocked with full restitution of my accumulated points or cash compensation for the points they stole.

  Business Response

  Date: 10/19/2023

  Hello *****************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of the Lifepoint website since March of this year. After joining the site, at first I did not face any problems and things were going as they should until I requested a refund for my points. I did so, and after several days I checked my account and was surprised that my membership had been suspended. They really did not want to pay me. ?!! There are several other ways to evade, but not this one. I think something is wrong and it would be nice to have someone in charge check for me.

  Business Response

  Date: 10/19/2023

  Hello ***********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** and I want to file a complaint against the Lifepoint website. I have been a member for about a year. My membership was unfairly cancelled. I tried several times to find out the validity of the accusations that they made against me, but I did not do any of that. They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely

  Business Response

  Date: 10/19/2023

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************