Reviews

This profile includes reviews for Burlington's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Burlington has 336 locations, listed below.

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  Burlington

  1830 N Route 130 Burlington, NJ 08016-3017

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  Burlington Coat Factory

  7000 Arundel Mills Cir Hanover, MD 21076-1282

• 

  Burlington

  1340 Long Pond Rd Rochester, NY 14626

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  Burlington Coat Factory

  1881 Ridge Rd West Seneca, NY 14224-3334

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  Burlington Coat Factory

  601 Harry L Dr Johnson City, NY 13790

Review Details

• Review fromCheryl S

  Date: 08/21/2024

  1 star
  I would give them a negative zero if I could. They are unethical people dont spend your money here . Its not worth the headache.

• Review fromNick B

  Date: 08/20/2024

  1 star
  On August 6th at approximately 11am I was accused of stealing from Burlington on *************************. While shopping for my kids, when I heard the lady on the intercom giving out my description. I was dressed in a polo style shirt with my company logo attached with black pants. So I proceeded to see what was going on and the lady that was giving out my description over the cb radio was very rude and act as if she wasn't talking about me. Feeling very confused on what's going on I continue to finish shopping, next thing I know lost prevention came to me and told me that they need to talk to me in the front. At this point I knew something was wrong, so we get to the front and they told me that I was seen shoplifting and that I was at another Burlington store before that one. I haven't been to any other Burlington store but the one on Park ave. I felt very embarrassed as I waited for the police to show up and do my reports, which they never showed up. While waiting I contacted corporate for answers on what's going on but still no response. I also have everything I need to prove I wasn't stealing from store #** or any other store. My customers from that day had all ring camera footage of me and time stamped footage of me at their home providing services at whatever time they said I was stealing. This is absurd and I wont stop seeking justice for the wrongdoing of Burlington and their employees.

• Review fromAlex C

  Date: 08/05/2024

  1 star
  Extremely hostile work environment. Upper management is full of middle aged women who are jealous of the younger staff that work there. Store manager would often cause problems with customers/shoplifters then flee the scene and expect other members of management or sometimes minors to deal with the aftermath. HR, District Manager, Regional OPs, etc. are all besties so dont expect any complaints or concerns to get you anywhere. Do not work for them, do not let your kids work for them.

• Review fromBraima B

  Date: 07/14/2024

  1 star
  I purchased a shirt for $12.99. The shirt didn't fit when I tried it at home. I took it back to the store (*****) located at *************************************************************************, but they only offered me a partial refund of $7.69. I refused to accept it and asked for a full return. They refused stating that the price of the item I purchased has changed. Never heard anything like that before at any business!

• Review fromArlene K

  Date: 05/19/2024

  1 star
  Today, my mother and I visited the **************** store, and it was an absolute disgrace! Ive never seen anything like it! Merchandise in just about every department was literally strewn on the floor like the place was ransacked. The womens shoe **** and handbag **** were the worst! Shoes were littered everywhere! People were looking at the shoes and if they didnt like them, back on the floor they went! Housewares was a mess as well! Area rugs and mats were in the middle of the isles, leaving you no choice but to avoid them! Clothes were hanging off their hangers, while others were all over the floor! Nothing whatsoever was categorized or in its place! The area to wait in line at the checkouts was trashed! Candy, food all over the floor, some powder like substance was poured out on a shelf! Its unknown how anyone could/would shop in this store! Employees were incognito, no name tags, lanyards, nothing indicating they were employees! They looked like customers, cashiers were disheveled looking. We mentioned to an employee we did manage to find, the fact everything was a mess, and we were told its near the end of the day, so this is when we work on straightening things up! Yeah ok! It would take an entire crew an entire shift, if not longer, to straighten that place out! Its not even Christmas or a major holiday! There is no reason whatsoever a store should even look like this! The managers should be ashamed! One thing for certain is that I will NOT return to that store and will make it known to others as well, that I do not recommend it!

• Review fromKim M

  Date: 05/13/2024

  1 star
  It's been 1 month and I never got paid. I was asked by the new manager at the ******************** in ************ FL to come in he had no one to work. I stop lunch with my husband to come in. He should have made sure I was paid on time after I did him a favor. I had to call corporate to fix an issue he should have done. He kept saying I was paid when in fact I wasn't. Never called to see and in his voice he didn't care. I would never work for Burlington again, very short staff and zero training before there's never enough coverage ?? Wish I could give a Zero for this location.

• Review fromWasima B

  Date: 05/05/2024

  1 star
  My mother and I recently visited the Burlington store located at **********************************************************************. We entered the store carrying a reusable bag from HomeGoods, intending to shop. Shortly after we began browsing, an individual, presumably in a loss prevention role and identified as ****, approached us to inquire if we needed any assistance. We responded politely in the affirmative, although we noticed that other nearby customers were not approached with the same question.After about 20 minutes, not finding what we were looking for, we decided to leave. As we exited, **** called out to us, questioning if we had made any purchases. Despite seeing that our reusable bag was empty and folded, he pressed further, expressing doubt that we had not brought the bag with us upon entering and inaccurately noted that it was from Burlington. This interaction was not only shocking but also embarrassing, marking a significant departure from the many years of positive shopping experiences we have had with Burlington.This situation seemed to escalate without cause, particularly when **** mentioned that he was now more suspicious of us, despite having no reason for such an accusation. The manager on duty informed us that **** was new, having started just a month prior, and described his actions as ******* customer servicing." However, this explanation does not justify the undue scrutiny and lack of professionalism displayed.We believe the incident may have been influenced by racial profiling, as we observed that other customers were not subjected to the same treatment. Such incidents erode trust and respect between customers and the business. If this represents the level of training and conduct encouraged among new employees, it is imperative that Burlington reassesses its training programs to ensure all customers are treated with fairness and respect.Unfortunately this experience has significantly impacted our perception of Burlington.

• Review fromSarah W

  Date: 03/23/2024

  1 star
  Burlington in Baton Rouge, LA left me very dissatisfied as a customer. I am not from this area but I will never shop from this store again. I did purchase something’s for my home to spurring things up, but as I asked question about anything in the store, the employees and manager assumed that everyone wants to steal. This a not the case. Where I am from, when we ask a question, employees help assist. Instead I was left alone to wonder to find out on my own, and was stalked and observed throughout my entire day there. The check out lines are extremely long and the employees are not friendly but very rude. I am very dissatisfied with my experience here and I hope you can do better as a company here. I asked that your staff at Baton Rouge, LA, please be well trained to not judge people from where they come from or how they ask questions, but be helpful and reasonable. I hope this helps. Overall, I will not be shopping from Burlington in Louisiana.

• Review fromSonia S

  Date: 02/13/2024

  1 star
  I would give a zero star if I could . The Burlington Factory located in zip code ***** ******* , ******** is always understaffed. They have 8 registers and only one cashier working . I had to wait 40 minutes to check out. This happens every time Im here . The line is ridiculously long and they never call get more cashiers to help out. This is unacceptable to waste people people this way . They need to do better .

• Review fromFreddy P

  Date: 01/09/2024

  1 star
  TERRIBLE CUSTOMER SERVICE. *************** line and 1 cashier working, where is management? I called the store and asked for them to please help the young lady who was working by herself at the cash register and they said " Yeah maybe we can try that" and hung up the phone on me! We will never shop at a Burlington Coat Factory again!