Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website has no customer service phone number to call. I have used the message service and get no response back from a person. I get an automated email saying they receive the message and then a day later asking me to rate the customer service's reps ********* And no one contacted me, so I always rate it negatively, but it doesn't seem to make a difference. I have a large family to feed and been arranging it so I get deliveries twice a week. The process was a pain. I had to wait for the first delivery to ship before I could order for the second delivery. If I did not wait until it shipped, the first delivery would be cancelled by them. I've been trying to reach them to see if they could create an option where two delivery dates can be selected at once making it more user friendly. The company has recently changed their process making it impossible for me to choose two days and this was without a notification of this change. Tuesdays and Friday delivery days work best for me. They won't even allow me to choose Tuesday as a delivery day now. I have contacted them multiple times in having these issues resolved and again I don't feel ******* to them as a customer.I even created a new account hoping to compensate for not being able to get deliveries twice a week. I then discovered the a la carte is no longer an option on new accounts. You cannot select what you want. They first fill your cart with what they think you want and if you don't change it, you'll end up with all these unwanted items. They have really made the process very cumbersome and a massive headache.Also, if the portion sizes are pitifully small, and you report it, they do nothing about it. No refunds they just simply state that the vegetables they get tend to be misshapen and not perfect. Well, they can control how much parsley is in a bunch by simply added a few more. Again, I am unable to reach customer service to discuss my concerns which is why I'm going this route.

  Business Response

  Date: 12/23/2022

  Hello ******* and thank you for reaching out regarding your concerns. Our company is actively working towards reducing our overall carbon footprint and this has resulted in more restricted delivery days in certain areas. We hope to expand service again in certain areas but as of now, the days listed in your account are the only days that are available in your area at this time. Our company currently works on a weekly system and at this time we do not offer a way to send multiple boxes in a week without changing your delivery day after the order has been shipped. We understand that this may come as an inconvenience to you and your family so we have made sure to get this feedback to the appropriate team for review. We checked with our customer success team to make sure they have been in contact with you regarding these issues. In each instance that you reached out recently, our team was able to respond in less than 24 hours. If for some reason you did not receive our response, please check your spam folder in case their message was routed there by your email provider. At this time, a la carte is still available as an option and can be opted into by simply reaching out to our customer success team. Regarding our portion sizes - our items come prepackaged from our trusted supplier and we do not make any alterations for our customers. In addition to our funky shaped produce, portion size can also deem an item as a misfit as well. If you feel that an item is much smaller than usual, please reach out to our customer success team and let them know so we can investigate further. We thank you for your continued support and look forward to continuing to provide quality groceries to you and your family.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, not sure of the date, but anyway I tried the Misfits Market. I paid them what was owed and then proceeded to cancel, because we did not care for the food they were sending. When I tried to canceled I was sent to a site that charged me $35.00 to cancel, I finally paid that after getting a runaround. I could not find a Phone # of the company or a valid address. Any way this last month they started sending me the boxes of food again. So far I have received 4 boxes of the food. I have been trying to locate the business to get them stopped, but without success. When I tried to get to customer service I am sent to another site. When I press a button to proceed, it just sits there. I am 80 years old and I may not be good at the computer, but I am tired of being taken advantage of. I do not want to pay for this food.

  Business Response

  Date: 12/16/2022

  Hello ***** and thank you for reaching out. Please be advised that we do not charge a fee to cancel our membership. Although we are unsure of who you made this payment to, we can assure you that it was not our company. At this time we do not offer phone support but our customers can always feel free to reach out to us at www.misfitsmarket.com/contact-us and we would be more than happy to assist! For now, we can confirm that your account has been canceled in full and you will not be billed further.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got on the site and created a cart to show my wife the bargains and such. I forgot about the cart and left the site. Less than 24 hours later they processed my cart, charged my card and said they cant cancel the order. This is theft

  Business Response

  Date: 12/09/2022

  Hello ******* and thank you for reaching out. We checked in with our customer success team and have been notified that they have been in contact with you. Our team let us know that a credit was initially issued for this order but as of today, the credit has been removed and a full refund has been issued to the card on file. You should see the refund back within 5 business days. Should you need any assistance in the future, please dont hesitate to reach out to us at www.misfitsmarket.com/contact-us.
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never placed an order, yet my bank account was charged and they say a package is on the way. I can not ************ every week. I DO NOT want this and I do not want my account charged.

  Business Response

  Date: 12/16/2022

  Hello ****** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. We are able to confirm that your account has not been canceled in full and you will not be billed any further. Should you have any further questions regarding your refund, please let us know at www.misfitsmarket.com/contact-us.
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I followed an ad to the Misfits Market website. Their website was confusing and I had to restart my plan with them (though I'd never ordered anything before) to be able to look at the products they offered. I added a bunch to my cart as I went through, impressed by all the options and knowing I would remove 80% of the products down to the minimum $35 before ordering (I am on a tight budget). Then I had to get back to work and didn't think about having to do anything on my account because I hadn't authorized anything. I woke up this morning to a charge for over $300 on my credit card - I never received any emails telling me that I would soon be charged for the products or anything. I am only a student and I live alone. This feels like such a scam and against how Misfits Market portrays themselves. I've tried to contact their customer service, but they don't have a phone number to call so I'm sure it'll be too late. Misfits Market, PLEASE consider helping me. I was excited to try out your service to save money, and now I am panicking.

  Business Response

  Date: 12/15/2022

  Hello **** and thank you for reaching out. We checked in with our customer success team and have been notified that they have been in contact with you. Should you need any assistance in the future, please dont hesitate to reach out to us at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 11/19/2022 Total Charged: $123.23 On 11/20/22 I was notified that Misfit Market was preparing an order that I never placed. I emailed the same day notifying them to cancel this order because I never placed an order with them. I received an email back saying they could not cancel my order. Later that day I received 2 more emails saying my order was being prepared and another saying it had shipped. This order was placed and my credit card was charged without my consent! I want a full refund and my account canceled.

  Business Response

  Date: 12/12/2022

  Hello ******** and thank you for reaching out. Were sorry to hear that you had an issue with your most recent order. As outlined during sign up, check out is not required if your order meets the minimum amount at the end of the 3 day shopping window. Were sorry for any confusion this may have caused. We checked in with our customer success team and they have informed us that a dispute has been filed with your bank regarding this charge. Our team will be in contact with your bank and your bank will be in contact with you once there is an update. Should you have any further questions regarding your account, please contact us at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an old account with them that had a credit card on file with them that had an expired date on it plus it had the wrong billing address. I have not used that account since 2017. I recently put some items in my cart, not intending for it to be implemented yet. However, they created a shipment and sent it to the address that you had on file at the time....304 arrowhead.At the time they processed the order their expiration date and incorrect billing address should have disqualified the charge...plus I never finalized the order.The order was shipped to my old address, hours away. The food will be bad by the time it gets sent to the right address. Given that they did not have accurate info on my card,it never should have gone thru. I want a refund.. $103. Asap. Note: in order to avoid any future unauthorized shipments going to my old address, I changed my address on my misfit account to my current ************************* At the time they processed the order, the address was still set to 304 arrowhead and that is where the package was delivered. If they had a phone number to call, I wouldnt be making this report.

  Business Response

  Date: 12/02/2022

  Hello ****** and thank you for reaching out. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Depending on your credit card company/bank, automated charges *** still be processed with expired cards if they are still linked to open accounts. We apologize for any confusion this *** have caused. Although we do not have a phone number, our customers can feel free to reach out to us 24/7 at www.misfitsmarket.com/contact-us. Our customer success team is highly responsive and ready to assist with any questions or concerns that *** come up. We checked in with this team and they informed us that they have been in contact with you and a full refund was issued for this order due to the issue with your address. Should you have any further questions regarding this refund or your account, please dont hesitate to reach out to us via email again.

• Initial Complaint

  Date:11/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between August and September of this year, two things changed about my Misfits Market subscription: the day of the week that the order needed to be reviewed by shifted to one day earlier (from Thursday to Wednesday); and the email that alerted you to review your order stopped coming. The outcome was that if I didn't remember to look at the order, it was going to auto ship with items I didn't necessarily want. As annoying as I found this practice, I was ok with it as I assumed that Misfits used some sort of intelligence engine or algorithm to send me things that I would probably want. And that is exactly what happened. I was never shocked or angry about these Misfit-chosen items. However, on 11/12 I received a box that I once again didn't realize was coming and it had a lot of the things I typically would order. The problem here was that it also included two pounds of coffee beans, which were not only expensive but a completely bizarre and inappropriate thing to send me. Truth be told, I don't know one human who uses a traditional coffee pot and on top of that grinds their own beans. I contacted customer service immediately and asked for a refund, as these beans were not usable and a very strange selection. They immediately said no and offered no reason other than I should have checked my order. I continued to communicate with the same rep four more times, and he continued to refuse so I asked for an escalation contact. That person, the "shift lead" in customer service, also refused. Prior to this, I had ordered with them 11 times and never complained, even though there was at least one produce item that was already going rotten in every box. I was simply asking for a refund for the coffee. Details: Order #********, Medium Roast ****************** House Blend, 12 Oz Qty: 1 - $9.99, Intelligentsia Medium Roast ****************** Premium Blend, 12 Oz Qty: 1 - $11.99

  Business Response

  Date: 12/02/2022

  Hello ******* and thanks for reaching out. Were sorry to hear that you had an issue with your weekly grocery subscription. As it stands, our weekly grocery plan customers receive a box filled with our most popular items and we do not currently base this off of your shopping patterns although this is something we hope to offer in the future. Each customer has a 3 day shopping window to build and edit their orders before they are charged to ensure that the box they are receiving is exactly what they need. Were unsure as to why your specific email reminders stopped being received but anytime there is an issue with your membership, we definitely want to know so we can assist with troubleshooting. Oftentimes, our customers report these emails going to their spam folders instead of their regular inboxes depending on their email provider. Regardless, we want you to be delighted with your Misfits Market experience so we have issued a refund in the amount of $21.98. You will see this amount back to your account within 5 business days. Should you have any further questions regarding your account or this refund, please dont hesitate to contact us at www.misfitsmarket.com/contact-us.

  Customer Answer

  Date: 12/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:11/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im unable to cancel my subscription and am not receiving a response from the company. They have my credit card information and Im unable to remove that from the site as well. I find the Misfits Market website to be intentionally deceptive in that account management section does not include how to cancel subscription. I would like a direct response from this companys customer service to assist me in cancelling.

  Business Response

  Date: 12/02/2022

  Hello ***** and thanks for reaching out. We checked in with our customer success team and were able to confirm that we received your messages on 11/26 and 11/2. The first message was replied to confirming that your account had been downgraded from our weekly grocery plan to our a la carte plan and the second message confirmed that your account had been canceled in full. These replies may have been routed to your spam folder instead of your general inbox. Our team is available 24/7 and typically responds in less than ************************************************************************************ a timely manner. Our team can confirm that your account has been canceled in full but should you have any further questions or wish to restart your plan with us, please dont hesitate to reach out to us at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded their app in anticipation of possibly utilizing their services; however, I elected not to after reviewing the app content. I removed all of the items in my shopping cart and closed the app. I started receiving Misfit Market packages and my debit card has been debited despite not having signed up for their automatic weekly program. I sent two emails requesting this be canceled and refunded; however, the company has failed to respond. I would like these charges to stop and this weekly plan canceled.

  Business Response

  Date: 11/30/2022

  Hello ***** and thank you for reaching out. We checked in with our customer success team and have been notified that they have been in contact with you. Our team let us know that a credit was initially issued for this order but as of today, the credit has been removed and a full refund has been issued to the card on file. You should see the refund back within 5 business days. Should you need any assistance in the future, please dont hesitate to reach out to us at www.misfitsmarket.com/contact-us.