Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just ordered from Misfits for the first time this month (Nov 2022) and our first 2 orders were completely screwed up - AND our attempts at contacting customer service were not successful. There is only a website, have been unable to find a phone # for them! I am going to have to cancel my payments to get their attention!

  Business Response

  Date: 11/30/2022

  Hello **** and thank you for reaching out. We checked in with our customer success team and have been notified that they have been in contact with you. Any time questions or concerns arise, our customers can always feel free to contact us at www.misfitsmarket.com/contact-us and our customer success team would be more than happy to assist! Our customers can also feel free to report any issues with their orders directly through our website by going to the my orders section and reporting the issue through our automated form.

• Initial Complaint

  Date:11/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an ad for this service and while I was driving had my gf pull it up and look through the site to see what she liked and add it to the cart. We both had absolutely no idea that adding something to a cart would escalate into being immediately charged for it. I think this is absolutely outrageous. A traditional shopping experience is nothing like this. Its to be expected that when you add things to a cart you will go to a check out window at some point! I think this is very deceptive because when I signed up and gave my credit card I was under the assumption I would not be charged. I demand a refund.

  Business Response

  Date: 11/30/2022

  Hello Rover and thank you for reaching out. We checked in with our customer success team and have been notified that they have been in contact with you. Should you need any assistance in the future, please dont hesitate to reach out to us at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:11/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been erroneously charged for four transactions, with each transaction costing around $45.50. I have canceled this subscription multiple times and they keep charging me. The reason why I canceled this subscription in the first place was that I received rotten food in two boxes in a row. After canceling, I am still being charged and have been charged four additional times. I was charged on 10/18/22, 10/25/22, 11/1/22, and 11/8/22.

  Business Response

  Date: 11/11/2022

  **************** and thank you for reaching out. We checked in with our customer success team and they informed us that there were 8 accounts associated with your address. We checked in with our team and they let us know that the charges you are referring to were associated with the account created for *******************. Although we are unable to refund these boxes, we can confirm that all accounts associated with your address have been canceled in full. Should you have any further questions, please feel free to contact us at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Misfits Market for the past few months because I received an offer for discounts on my first few shipments. Initially, I enjoyed using this company as I was able to get produce/pantry items at a reduced price as well as the convenience of them shipping direct to my front door. In the last month, their product quality has been very poor - spoiled meat, expired packaged items, and rotten vegetables/fruit. I contacted them about these product issues and they would give a partial refund for that one particular item. This week, I went into the app and opted to skip this week's shipment as I was not in need of anything they were offering. They still processed my box, put items in that they selected and charged my credit card. I contacted their customer service to let them know I had skipped this week's shipment and did not want them to send it to me. They told me that the box was already processed for shipment and could not be cancelled, gave a whole spiel about skipping the shipment in the app if I did not want/need one that week - they never offered a refund nor a coupon for a free box for the next week (which most businesses would do to keep my business). I responded letting them know that I would like a refund because I did indeed skip the order in the app, they responded saying "sorry it's already been processed for shipment so it can't be cancelled." But, that's not what I was asking. They again never offered a refund or anything for my inconvenience. I cancelled my account with them.

  Business Response

  Date: 11/11/2022

  Hello ******** and thank you for reaching out. Were so sorry to hear that you had some technical issues with our app. Were constantly working to make our app as user friendly as possible and whenever issues arise, we definitely want to hear about them. The same thing applies to any issues you may have with items received from us as we would like the opportunity to make things right. We checked in with our customer success team and they notified us that a full refund has been issued for your last order. Although it contained items you didnt immediately need, we hope that you were able to still enjoy your box. The refund should appear back to your card within 5 business days. Our team hopes that you would reconsider joining us in the future as we continue to fight food waste here in America. If you have any further questions please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like most of the other complaints here, I'm here to warn people about the fact that this company feels comfortable charging people for products they did not authorize. Their entire website structure is confusing and they purposely do not specify that the very moment you enter your account information on their site, you are locked and have essentially sold your soul and bank card to them. Then they have the nerve to ignore emails asking for a refund, they have NO customer service number, and they enter the same robotic cookie cutter reply to every single customer complaint on the ********************. What they need to do is hire humans to work in their customer service department so they can Listen, Apologize, Satisfy, and Thank just like companies that actually care about their money spending patrons do. I want a refund. I do not want to be ignored. I do not want future charges on my bank card. I do not want a bogus cookie cutter robot response. I do not want site credit. I want nothing to do with this sketchy company ever again and I hope more people read these 300+ complaints about the same thing in 3 years and then stay far away from Misfit Market. What a joke this company is. Give people their refunds and learn to communicate to your consumers. Stop stealing money from us with your sneaky and crooked terms of service. And don't send food items to people without their approval. Way to send me food that I don't even like. Total waste of my money, and total waste of food that could have gone to someone who actually wants avocados and scallions. Gross. Completely appalled by this service. Zero stars. Do not recommend.

  Business Response

  Date: 11/09/2022

  **************** and thank you for reaching out. Were sorry to hear that you had some difficulty with our program. At sign up, our customers are automatically enrolled in our weekly grocery plan but should it not meet their needs, they downgrade their plan or cancel at any time. We checked in with our customer success team and they have informed us that a full refund has been issued and you should see it back to your card within 5 business days. We are also able to confirm that your account has been canceled in full. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfit Market charged me for things i didnt order nor did i ever even have them in a cart. This was done without any authorization from me. Then a complaint was filed and they gave me a "credit" i do not want to use this predatory service, i want my money back, not a credit.i will take this as high as i need to to get the desired result. The transaction was today 31 oct 2022.

  Business Response

  Date: 11/09/2022

  Hello ******* and thank you for reaching out. Unfortunately, we were unable to locate an account for you using the name, email address, or mailing address provided. Please contact our team at www.misfitsmarket.com/contact-us so that we can further assist you.

• Initial Complaint

  Date:10/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my account and cannot I stopped payment on my account but the charged me anyway and send the items damaged! I cant get a phone number to get a refund

  Business Response

  Date: 11/11/2022

  ******************** and thank you for reaching out to us. We checked in with our customer success team and it appears they have already been in contact with you regarding this order. Just to reconfirm, a full refund was issued and the membership has been canceled in full. Should you have any further questions or wish to rejoin, please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:10/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in and changed my weekly order, I was charged for the new weekly order I placed. I got a notice on Monday that order was shipped. One Wednesday I got a notice that my order was delayed. Today I received an order that is not what I ordered. When I looked at my bank account, I see I was charged for the order that was delivered AND for the order I placed. The food that was delivered is not something that we will eat, I did not place the order, I do not want the order, I want what I ordered and I want a refund for your mistake and the double charge. The order I did not place but was charged for is Order #********. The order I did place, have not received and was charge for is Order #********

  Business Response

  Date: 11/11/2022

  Hello ******** and thank you for reaching out. Were so sorry to hear that you were charged for a second order you did not intentionally place. Our records indicate that the shop now button was selected which then changed the charge and delivery days on your account. We understand that this may not have been your intention or could have been caused by a system error so our customer success team has issued a full refund for order ********. Please allow up to 5 business days for the funds to return to your card. Should you have any further questions regarding this refund or would like to restart your plan, please contact our team at www.misfitsmarket.com/contact-us.

  Customer Answer

  Date: 11/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for making this right.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits Market is a scam! I'm not sure how they are still in business. My 1st order happened on June 26th, I was interested in what they were selling, signed up, not for a specific plan, you have to enter cc info to see what they have, so I did. Somehow I received a box of vegetables some weeks later. I thought now I didn't order that, had decided I didn't really care for what they had. But I thought the order came I must have placed it. I let it go and chalked it up to maybe I just didn't remember ordering??? Thinking I was slightly losing it. Proceeded to, I thought, cancel my account with them. Then a week ago was looking for salmon and their name popped up, took a look at the price and decided against it. Next thing I know 50$ worth of awful, tiny, smelly salmon arrived. I know I did not order this. The company explained pretty much that if there is anything in your cart on your designed order day it will be sent and charged. That is ridiculous and such a scam!!!! This company needs shut down. If u can't get loyal customers from delivering good quality products and have to trick people into purchasing, you should not be in business. You can't delete your account on your own and no # to call. Shady! Also, I want to add that on my first shipment I received several emails confirming and info on shipping, this time I did not receive any notice at all it was simply charged to my card and shipped...again I thought I had cancelled my account. But you cannot.

  Business Response

  Date: 10/31/2022

  Hello ******* and thanks for reaching out. Were sorry to hear that there was some confusion regarding our automated check out process. We checked in with our customer success team and were able to verify that they were able to provide some more insight into how this process works, applied a refund toward your last box, and canceled your account in full. We also want to thank you for providing feedback regarding the salmon you received. Were constantly striving to source the best products and whenever any of them fall short of our customers expectations, we definitely want to know. We have provided your feedback to the team in charge of our salmon procurement. Should you have any further questions regarding your refund, please feel free to reach out at www.misfitsmarket.com/contact-us.

  Customer Answer

  Date: 10/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each of the orders I received whether ordered on time or not, contained items that were spoiled, or damaged in shipment. I can do better shopping myself at a local grocery store. My most recent purchase was 10/17/2022. The delivery person came after 9:30 pm. and neglected to ring the door bell to alert us that the package was delivered. It contained perishable items and the ice pack inside was warm to the touch. Two dozen eggs were broken and spilled out the contents all over the rest of the produce and perishables. I had attempted to cancel the membership prior to this order, but I was owed credits from previous issues with orders, and had to take them. This company's advertisement is promising, however, are a huge disappointment, and the customer service is non existent. I do not understand why there are no agents to speak with. I am locked in a membership from ****, that I have no way to cancel.i would like a refund of the entire order as well as to be cancelled from the membership.

  Business Response

  Date: 10/31/2022

  Hello **** and thank you for reaching out. Were very sorry to hear that you have had issues with receiving your orders in an acceptable condition. We have taken your reports and provided them to our carrier directly with hopes of improving your experience should you wish to rejoin us in the future. We checked in with the customer success team and were able to verify that they have issued a full refund for the remainder of your last box and you should have it back to your account within 5 business days. We also checked in with our logistics team and were able to verify that you do have an alternative carrier in your area should you wish to rejoin us. This alternative carrier is available on Tuesday, Wednesday, and Thursday at this time (but is subject to change). You can change the carrier on your own by reactivating your account and switching the delivery day or by writing into our customer success team. For now, we can confirm that your account has been closed and you will not be billed any further. 
  
  

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************