Ecommerce
Misfits MarketThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 486 total complaints in the last 3 years.
- 120 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking at misfit market to see if it was worth getting groceries from if they have anything that we would like to get. I had to make an account to be able to actually look at the stuff I made an account was considering it put my card in the account. I did not make an order whatsoever. Misfit market decided to do an order on my behalf because my card was in there. It was delivered today, March 13, 2025. I did not approve this purchase nor did I want to order from there because they didnot have things that I wanted to order. I have contacted their customer help. They dont have a phone line so it makes it extremely hard cancel a subscription that I didnt even know that I was going to have and I didnt know. I was gonna have food from there whenI didnt want to this was not put in agreement and I believe they should be closed down due to just taking peoples money even if they create an account and are interested in looking at the products that they have.Business Response
Date: 03/17/2025
Hi there,
Thanks for sharing your experience with us. We're so sorry to hear of the unwanted order! We're happy to help.
It looks like our ************* Team was able to refund this order in full, as well as cancel your subscription with us. Additionally, we'll share this feedback with our team so that we can grow in the right direction. If you need anything else, please respond directly to our team's email for the fastest resolution. Thanks so much!
Best,
Misfits Market
Initial Complaint
Date:03/10/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I looked at the page out of curiosity, as a person with illness I'm always looking to find my formula cheaper. I was told that misfits may carry stuff that could help. (I am tube fed). I saw that they didn't offer anything that could help. They sent me an unauthorized order that I am HIGHLY allergic to. I've reached out over and over to advise this wasn't authorized. Even sent pics of my allergies, formula, supplies and port/tube.Business Response
Date: 03/11/2025
Hi there,
Thanks for reaching out. We're so sorry to hear your first order was an unexpected one which contained items you aren't able to use. We can understand this being frustrating! Each week, we'll curate a box for you based on your preferences and you're welcome to leave the order as is, customize it, or skip it altogether. You're also able to add specific items to your "Never List" to exclude them from future boxes!
For this order, it looks like you were able to reach out to our team and they've since refunded this order for you. If you need anything else, please don't hesitate to reach back out to us. We're always happy to help.
Best,
Misfits Market
Initial Complaint
Date:03/08/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed last week that I should select items from misfits. I texted that I did not have an acct. It came today . I had to cancel my credit card. The charge was $62. This has happened with Dinnerly. I had never heard of them. The produce was not worth th $62.Business Response
Date: 03/10/2025
Hello *******,
I am sorry to hear that this has been your experience. I am glad to see that our customer service was already able to refund you for the items you were unable to consume. Your account has also been cancelled, so you will not receive any future orders unless you reopen your account.
Have a wonderful day!
****** ***
Initial Complaint
Date:03/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Feb, I visited Misfit Market site, the 26th I thimk. Had to enter my name to see prices. It evidently auto filled my info including **** credit card number and signed me up for a year subscription which I did not want. Recieved a box of food a couple of days later and cancelled card. They tried sending me another box but payment was declined because I cancelled card after talking to ****. I will pay for box of food but I want a refund on the years subscription price. $79. I think. I tried emailing them earlier this week. No answer. Phone number appears bogus ************. Not a valid number.Business Response
Date: 03/11/2025
Hi there,
Thanks for taking the time to share your feedback with us. We're so sorry to hear about the unexpected order! While we don't have phone support, we do have a dedicated Customer Support Team which can be reached via the "Contact Us" link on our site. Alternatively, you can click directly on this link to send us a note : ************************************************* We look forward to hearing from you!
Thanks,
Misfits Market
Customer Answer
Date: 03/13/2025
Complaint: ********
I am rejecting this response because:From: **** ******** <******************************************************************>
Sent: Thursday, March 13, 2025 12:57 PM
To: Better Business Bureau <********************************************************************************************************>
Subject: Re: You have a new message from the BBB of New Jersey in regards to your complaint #********.Conttacted thru contact us misfits market today. sent them e mails last week thought. *******************
Regards,
**** ********Business Response
Date: 03/17/2025
Hi there,
Thanks for taking the time to share your feedback with us. We're truly sorry to hear that your first experience with us was such a stressful one. We're here to help!
Looking at your account history, we see that you've been in touch with our ************* Team and they've since refunded the subscription fee back to your original payment method. Additionally, we'll pass along this feedback to our team so that we can eliminate any future confusion. Please feel free to let us know if you need anything else.
Best,
Misfits Market
Initial Complaint
Date:03/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed this morning of a $55.07 charge on my new card account that I recently got a week ago. misfit market somehow charged my account that is not recorded in their system. even after going on the account info, it showed my past card number that was cancelled so I'm not understanding how they are able to access an account that isn't even on their record. this is a fraudulent act that was not authorized at all. they phone numbers and all are closed and no longer work, and they are stealing people money.Business Response
Date: 03/07/2025
Hello ******,
Thank you for reaching out. After reviewing your account, I was able to see that you are currently working with our team to get this resolved. If you have any other questions or concerns, please reach back out!
Take **************************Initial Complaint
Date:03/03/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just wanted to browse options on MISFITS MARKET and see what the fuss was about. I needed to input my card info before I could browse which was a mistake. I wake up to an order placed at 3:00 am and $60 charged to my ***** I have no options to cancel and do want anything they are shipping to me. I never authorized them to place an order, I just wanted to check out what their app offered. Buyer beware! 3/3/25Business Response
Date: 03/04/2025
Hello ****,
I am sorry to hear that this has been your experience. I am glad to see that our customer service team was able to assist you with this already. They have cancelled your order. Youll see the pending charge for your order drop off within the next couple of days, depending on your banks processing time. They also cancelled your account. If you have any additional questions or concerns, please drop us a line from the 'Contact Us' link at the bottom of our website or Here's the link to the Contact Us Form: ************************************************************************;
Thank you kindly,
Customer Care
Initial Complaint
Date:02/25/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like many others, an order was placed automatically without me knowing. I was not under the impression that they would charge my card in the wee hours of the morning so i cant even cancel it. i dont want this food. i want a refund.Business Response
Date: 02/26/2025
Hello *******,
I am sorry to hear that this has been your experience. I am glad to see that our customer service was able to cancel this order for you and youll see the pending charge for your order drop off within the next couple of days, depending on your banks processing time. Additionally, I want to confirm that you've successfully canceled your subscription and rest assured, no further orders will be processed in this account. If you have any additional questions or concerns, please drop us a line from the 'Contact Us' link at the bottom of our website or Here's the link to the Contact Us Form: ************************************************************************;
Thank you kindly,
Customer Care
Customer Answer
Date: 02/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:02/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to this grocery service late at night when I was half awake and forgot my password. I have been trying to cancel the service but all attempts to change password have failed because they never send me the code to reset. I have checked my spam. I also tried to email customer service but only received automated confirmations which promise to contact me which they haven't done so far. I don't want to cancel the credit card I just want to stop the service.Business Response
Date: 02/24/2025
Hello ****,
I am sorry to hear that this has been your experience. i am glad to see that our customer service was able to locate to confusion and cancel your subscription. If you have any additional concerns or questions, please drop us a line from the 'Contact Us' link at the bottom of our website or Here's the link to the Contact Us Form: ************************************************************************;
Sincerely,
Customer Care
Initial Complaint
Date:02/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw an ad for this online so I wanted to see what the polices were like.i was interested at first but the price want in my budget. it needed my card to sign in and make an account but i never made an order just browsed the website. A few days later a package arrived at my door and j was missing a little over $40. It said I had a subscription that I never made. ******** experience with customer service. There is no working phone number and the chat they have doesnt work correct and takes forever. Now I have un needed groceries that I cant afford and i cant return it.Business Response
Date: 02/17/2025
Hello ******,
Thank you for reaching out. I do apologize for the confusion and inconvenience. We don't have a checkout button, that at the end of the shopping window all of the groceries you put in your cart will be sent. Please do not hesitate to reach out to us with any additional questions or concerns please reach out from the 'Contact Us' link at the bottom of our website or Here's the link to the Contact Us Form: ************************************************************************;
Thank you kindly,
Customer Care
Customer Answer
Date: 02/17/2025
Complaint: 22942131
I am rejecting this response because: there are so many complaints about people who never wanted a subscription and you guys as a business should take these complaints and make a change. As for my order I never wanted to make a purchase. The ammount out of time you have to reach out to customer service to cancel the order is so small and the fact that its an email only customer service makes shopping and cancellation difficult. I would still like a full refund on my order given the lack of help this business provides. I would also like to add that the box you guys sent to me was absurdly large given the items in it. There was about 4-6 small items that were shipped in a box more than double the size that it needed. While the items in my box were only slightly damaged this isnt my main concern but should be added for a safer delivery with more fragile purchases.
Regards,
****** *****Business Response
Date: 02/21/2025
Hello,
Thank you for reaching out. We are unable to provide support for this via the BBB. Please send us a message via the Contact Us link at the bottom of our site, so that we can continue to help resolve this for you. We look forward to hearing from you!
Take care,
Customer Care
Initial Complaint
Date:02/13/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to check out prices, and delayed my first box because I lost my job. I got the text saying the order was going to ship and to address changes before the following day, so I immediately canceled my account in order to stop my card from being charged. The next day I got a text saying my order was shipped. Thats when I saw my account wasnt canceled, (even though the button I pressed said cancel subscription) but instead changed to a flex account. This is unacceptable and a shady way to operate a business.Business Response
Date: 02/17/2025
Hello ******,
Thank you for reaching out. We are sorry to hear that this has been your experience. I am glad to see that our customer service team has already refunded this order and confirmed that your subscription has been cancelled. If you have any additional questions or concerns, please drop us a line from the 'Contact Us' link at the bottom of our website or Here's the link to the Contact Us Form: ************************************************************************;
Sincerely,
Customer Care
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