Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is dishonest in how they handle their subscriptions. I canceled my subscription last week and still received an order which I was billed for. Im also scheduled for a delivery this week which they are no longer giving me an option to cancel. I really dont want to take them to court but Id they refuse to address the issue Ill have no choice.

  Business Response

  Date: 10/21/2022

  Hello ******* and thank you for reaching out. We checked in with our customer success team and they informed us that theyve been in contact with you regarding these orders. They let us know that the order on 10/13 was refunded and due to the confusion, the order on 10/6 has also been refunded in full. You should see the second refund within 5 business days. Were sorry to see you go but were able to confirm that your account has been canceled in full. Should you have any further questions, please dont hesitate to reach out to us at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member of misfits Market last week. I placed my order and received notice that my order was shipped on Sunday and that I would receive my package today Wednesday. This morning I received another email stating my package was shipped and that I would be receiving by end of day. I started tracking it and found out Fed Ex does not even have the order. I am demanding my order be here by tomorrow Thursday by the latest or my money back by tomorrow and not 5 days from now. I do not like being misled or lied to and misfits Market lied twice. Once on Sunday and and again today.

  Business Response

  Date: 10/14/2022

  Hello ***** and thanks for reaching out. Were sorry to hear that there was some confusion around the tracking of your first order. The initial email stating your order has shipped is sent once your label has been created and available to begin tracking within the ***** delivery manager. Once ***** has received the box, they will do their best to honor the delivery day assigned but sometimes unexpected issues may arise. We checked in with our customer success team and they were able to inform us that this delivery reached you successfully on 10/7 and a second order has since been delivered. Should you have any further questions regarding your deliveries, please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with Misfit Markets because I got a coupon in the mail. I logged in and walked away from the computer to take care of my dogs and left the site up. I woke up the next morning to a $37 charge to my debit card (it was required to sign up) and a "delivery on the way" for food I DID NOT ORDER. I scrambed to try and contact a human and their website does not have a way to contact a human being. This is extremely predatory and stressful. I wanted to see what they had to offer and they make you put in a card to do so but I did NOT consent to some random groceries coming to me. This is predatory and should be illegal!

  Business Response

  Date: 10/14/2022

  Hello ******* and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team who has been in contact with you and we were informed that they have issued a full refund on this order as a courtesy. You should see this back to your card within 5 business days. Your account has also been downgraded from our weekly subscription and will only be billed should you build a cart that meets our order minimum at the end of your shopping window. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates: 9/19/22 for ***** 9/12/22 ***** *********** is supposed to send you an email prior to shipment of goods to inform you that it is time to take a look at your shopping cart, (which they automatically fill for you by the way), and decide if you want to add or delete items already in your cart. I never received those emails. Therefore, goods were shipped that I didn't want. I reached out to the company twice to inform them to cancel my shipment and they refused both times. It seems this business is in the habit of providing false advertising and taking customer's money no matter what. This is an unfair and shady business and I am requesting.Below is a paragraph directly from their website:"Youll have a shopping window that opens before your first order. Once your shopping window opens, well automatically get your cart started with a selection of high-quality grocery items curated just for you. Review the items and customize your order at any time throughout your shopping window, making any changes before your order ships. Add on any of the hundreds of grocery essentials we carry, from seasonal produce to high-quality meats and seafood, and check out the new limited-time items that arrive each week. You can also remove items from your cart. Just stay above your order minimum to make sure your order ships.***** automatically be charged when your shopping window closes if there are items in your cart that meet your order minimum. There is no checkout required."They failed to hold up their end of the agreement to notify me that I was in my shopping window and I am requesting a refund on both amounts. In addition, when the goods I didn't want arrived, they were warm as the cold packs they place in the shipment do not keep things cold.

  Business Response

  Date: 10/14/2022

  Hello **** and thank you for reaching out. We're sorry to hear that there were some issues with your notifications. Our goal is to make the shopping process as easy as possible and having reliable notifications is key to the way our platform works. Our customer success team informed us that your reminders were still turned on when you last contacted them even though you were not getting them to your inbox. Depending on the email provider, these notifications may have gone to your junk folder. If this is the case, you should be able to add our email address to your trusted email list to prevent this from happening in the future. You can also add shopping notifications directly to your digital calendar straight from your account page as well. Due to the fact that you had 7 successful orders prior to the 2 orders in question, we are unable to issue a refund due to the notification issue at this time. Should you have any further questions about the notifications, please let us know at www.misfitsmarket.com/contact-us.
  
  

  Customer Answer

  Date: 10/14/2022

  
  Complaint: 18164478
  
  I am rejecting this response because: I did not receive any emails regarding the last 2 orders and as previously stated to the first customer service representative that failed to help me, I did not receive any emails in my spam box either. This tells me that the emails were not sent out. In addition, the food you did send was spoiled and rotten. There is proof that this is not the only time this has happened as there are MANY complaints about the food, customer service, and the lack of communication from Misfits Market. I will be contacting the Attorney General and my attorney about your shady business practices. You will issue me a refund. 
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 10/26/2022

  Hello **** and thanks for reaching back out. Were sorry to hear that the emails did not make it to your email address as intended. We have reported this to our team that handles our outbound emails so they can look further into the issue. Anytime our customers have an issue with the quality of our boxes, we definitely want to know so we can set things right. Our customers can either report these issues through the my account section of our site or by writing into our customer success team.  For the inconveniences caused, we have refunded your last 2 boxes in full. You should see the refund back within 5 business days. If you have any further questions regarding your refund, please dont hesitate to contact our customer success team directly.

  Customer Answer

  Date: 10/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so upset by how this entire situation has been handled by Misfits Market I was charged $51 on the 30th a few hours after I cancelled my membership or thought I did. The last time I ordered I just wanted to try it out and the produce is not that good and way overpriced. I contacted them and they finally got back with me a day or two later but they are quick to take your money and basically said we are sorry if your cart meets the minimum etc. offered no assistance of any kind I requested my account be cancelled and it was but none the less now I have a box of cheap nasty produce coming Saturday and I even told them I cannot use any of this I did not give you permission to charge my card, I do not like this company and I want a refund I feel so cheated and they just take your money and then you have to wait to get help oh sorry once it is shipped we cannot change anything well of course you cannot right??? This is one shady company I am so not looking forward to getting their box of items tomorrow ugh!!!!!!

  Business Response

  Date: 10/07/2022

  Hello ******** and thank you for reaching out. Were sorry to hear that you were less than delighted with your Misfits Market experience. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. We checked in with our customer success team and they have issued a full refund on the last box that you received. The refund should be back to your card within 5 business days. We can also confirm that your account has been canceled in full. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

  Customer Answer

  Date: 10/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice misfits market sent DOUBLE the order and once they sent it an order after confirming they would skip this week.First double order was Sept 15th The skipped order sent anyways was Sept 21st The second double order was sent Sept 28th.Both double orders had added items not ordered that were also not listed on the receipt.

  Business Response

  Date: 10/03/2022

  Hello ***** and thank you for reaching out. Unfortunately, we were unable to locate an account associated with the contact information provided. If you could please reach out to our customer success team at ******************************/contact-us, they would be more than happy to assist you. 
  
  

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I considered using this service. I was online looking at the products. This company asked if I wanted to join for free, and I said yes. I immediately was asked to enter my credit card information before even considering using the service. I went ahead and gave them my information. I looked at the products and wanted to start ordering the following week. They processed it immediately and I didnt realize that I would immediately begin the process. I chose things for a future order and didnt finalize anything, so I thought. Then this morning, I was checking to see how much gas I could get and saw that they not only processed what I had in my cart, they also changed me an additional $25. So now two charges will bounce. I am beyond livid because there is no way to cancel anything and not one way to call them. If they had just given me a few days to consider using them, I probably would have. But now I am seeking to have it all canceled! They were sneaky by putting things in the terms and conditions so most would not read them, because the service was free. I am having to cancel my debit card, just to keep them from reordering every week!! I dont accept anything they have to offer! Bad business!!

  Business Response

  Date: 10/03/2022

  Hello ***** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team who has been in contact with you and we were informed that they have issued a full refund on this order as a courtesy. You should see this back to your card within 5 business days. Your account has also been downgraded from our weekly subscription and will only be billed should you build a cart that meets our order minimum at the end of your shopping window. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried this service and the first week I got no notification that anything was coming, and it just arrived and I was charged. Then, I finally found the emails and was able to pick and choose, and some things were ok, but the packaging is a lot and the last shipment I had problems and went through the proper process of submitting issues and have not had any response, just the same as when I asked why something was sent to my home without notification. And now I want to quit and am unable to contact the company about my refunds for the spoiled pr mistakes products and about canceling my account with them. My next step is calling my credit card company and not allowing any charges and putting in a claim. Zero customer service and terrible quality of products.

  Business Response

  Date: 09/09/2022

  Hello *** and thank you for reaching out. Were very sorry to hear that you were not delighted with your Misfits experience. Its our goal to make sure all of our customers enjoy their memberships so anytime an issue arises, we definitely want to hear about it. We checked in with the customer success team and they were able to confirm that they have been in contact with you regarding these issues. On 8/19 our company received your email regarding the order you were not expecting and our team responded back explaining how the program works. On 9/3 our customer success team replied to your emails regarding the missing/damaged items and they issued a refund for the items reported. Were unsure if you received these responses but if you did not, we would suggest checking your spam folder in case they were directed there. It appears that your account was on our autoship program and was not downgraded to a la carte until 9/7 which is after when your 3 orders were shipped. As a courtesy, I have issued a full refund for your first order and you should receive the refund back to your card within 5 business days. Since the second and third orders were edited and built by you, we are unable to issue a refund on those. We can confirm that you are still on our a la carte plan but should you wish to cancel your account in full, please reach out to our team at www.misfitsmarket.com/contact-us

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on August 29, 2022. I made an account based on the promise that I would not be billed until I placed an order. They assigned me a grocery list and delivery date without any input or permission from me, then billed me 44$ plus shipping on a 35$ plan. I did not customize the list. I did not provide a date for delivery, I was simply automatically signed up for weekly delivery. I backed out because I didn't have the time to do it all the moment I made the account, and by the time I had reopened the system, ** had already billed me. This is my first delivery. They do not have a call center, only a complaint system that takes 2 days to respond, which isn't good enough.

  Business Response

  Date: 09/07/2022

  Hello ******* and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team, we were informed that they have issued a full refund on this order as a courtesy. Were sorry to see you go but should you wish to give us another try, please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing on-line grocery shopping with whole-food grocery store. I bought the items from them. I began to see Misfits Market appear. I thought they were apart of whole foods store, but I soon realized they weren't. They said I bought food from them for $54 approximately. I didn't buy from them but I bought from whole foods store. They charged my credit card for that amount. I live in *********** in a suburb outside of ***********. They are located in *************************. I have never even heard of this business but judging by what they are doing by charging me and shipping me this grocery without my permission and charging me they are not a good business to do business. I want them to refund me an when there shipment arrives I'll refuse it an ship it back to them. After saying all this I do want a full refund. 0f $54.55. Thanks

  Business Response

  Date: 09/07/2022

  Hello ****** and thank you for reaching out. Misfits Market is an online grocery store and we ship to customers nationwide. As you mentioned, we are not affiliated with Wholefoods. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team who has been in contact with you and we were informed that they have issued a full refund on this order as a courtesy. We would love to have you continue to shop with us on an as needed basis and have downgraded your account so you will no longer receive automatic, weekly shipments. Should you have any further questions regarding your new a la carte plan, please let us know at www.misfitsmarket.com/contact-us.

  Customer Answer

  Date: 09/07/2022

  
  Complaint: 17796469
  
  I am rejecting this response because: I have no desire to do any kind of business with them.I do not want what they call their ********************* business or anything from Misfits. I want them to cease any contact or anything to do with this business. I want al contact with them to end.
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 09/09/2022

  Hello ****** and thank you for your response. We can canceled your account in full. If you need any further assistance, please let us know. 

  Customer Answer

  Date: 09/09/2022

  
  Complaint: 17796469
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *******************