Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with this company and spend ****** on groceries. I didnt receive the order and I reached out to them to let them know. They refused to refund me Ive been back and forth with them and now have contacted my bank in regards to the situation. This company is a bunch of scammers I will not be doing business with them ever again. If you can avoid them please just go to your local grocery store.

  Business Response

  Date: 06/20/2024

  Hi there,

  Thanks for taking the time to reach out to us via this review. We can understand this experience being stressful and rather frustrating and we're glad you let us know.

  Taking a look at your account history, we see that you've been in communication with our ************* Leadership Team. After digging into this delivery, we see that this was a fully customized order that was successfully delivered to your address on file. Our ************* Team confirmed that this order was successfully delivered last Friday, June 14th, at 9:43 AM to the address associated with your account: **************************************************. Since this delivery was completed as per your address on file, the team is not able to provide a reimbursement on the delivered order but we'd be happy to get an alternate address if this one isn't convenient for you. Additionally, as per your request, we also see the team has cancelled your subscription so currently you have no scheduled orders.

  If you have any additional questions, please feel free to respond directly to the Leadership Team's email and we'd be happy to help.

  Best,

  Misfits Market

  Customer Answer

  Date: 06/20/2024

  
  Complaint: 21873561
  
  I am rejecting this response because:
  As stated in my previous complaint I didnt receive this order.
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 06/24/2024

  Hi there,

  Thanks for your response to our message. We're sorry to hear this wasn't the resolution that you were expecting and we can understand this being stressful. As our ************* Leadership Team shared via email, your customized order was successfully delivered to your address on file so there are no further reimbursement options. To further look into this, please respond directly to the email sent on June 17th and the team would be happy to help.

  Thanks again,

  Misfits Market

• Initial Complaint

  Date:06/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription on June 9th, and was charged for an order of random items that I did not add to my cart. Cancelling the subscription did not stop Misfits Market from charging me. Very predatory and deceptive practices. They simply charge you and send you items you did not order without your knowledge.

  Business Response

  Date: 06/17/2024

  Hi there!

  Thanks for taking the time to share your concern here. We're so sorry for the stressful experience with cancelling your account. We want to make sure this process is as transparent as possible so we appreciate the callout. We're happy to help!

  Taking a look at your account history, we see that your cancellation request was put through after an order was created for you. The was cancelled on June 14, 2024 at 4:01pm, after an order was already created but it looks like you were able to reach out to our ************* Team. They've since refunded this charge in full, and ensured that your subscription is cancelled. You will no longer receive automatic orders. 

  We hope this resolution was satisfactory and we'll take this experience to our team as feedback on how to better the service. If you need anything else, please respond directly to *************'s email for the fastest response. We're always here to help and look forward to hearing from you!

  Best,

  Misfits Market

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for misfit markets yesterday and when I created my account, I didnt write down my password and now I cannot get back into the account. However, I have gone to the place where you can recover your password and they never send me the code to use to change my password, I have tried to reach them multiple times with no success. I would like to cancel my subscription and it seems that there is no way for me to reach them and cancel it. I do not want the subscription and I would hope that you help me to cancel it. there is no phone number that I can use to reach them.

  Business Response

  Date: 06/05/2024

  Hi there!

  Thanks for reaching out. We're so sorry about the login troubles and the frustrating with being unable to get into your Misfits Market account. We're glad you let us know and we're happy to look into this with you!

  Taking a look at the information you've shared with us via this review, we're unable to find any active Misfits Market accounts under your name, email address, phone number, or delivery address. It looks like our Support Team also did some digging and responded to your email on June 4th and June 5th to let you know that we don't currently see any accounts under this information. Could the information be under someone else's name or phone number? If so, please respond directly to our team's email for the fastest resolution.

  We appreciate you working with us on this and look forward to hearing from you!

  Best,

  Misfits Market

  Customer Answer

  Date: 06/06/2024

  
  Complaint: 21800353
  
  I am rejecting this response because:
  

  My response:

   

  Hi *****,

   

  I would like a guarantee that I will receive no billing for your services since you say I do not have an account. But thats very strange since I got an email from your company which I will attach here saying that I have an account and two $10 discounts.

   

  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 06/06/2024

  Hi there!

  Thanks for this update. Looking at the email you were sent, this is an email with an introductory offer for $10 off your first two orders. One possibility is that at some point, you had entered your zip-code and email address to see if we delivered to you, which might be why you received that email. After that, you would still need to continue creating your account by adding in all of your delivery and billing information. Once your account is successfully created, you'll receive a welcome email from us stating that your account is up and running!

  If you do have that welcome email, feel free to respond to the team's email from today with the requested info and a screenshot of that welcome email, and they can take it from there. Thanks so much for working with us on this.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to properly cancel an account after reaching out to representative, and charging for an unreceived item sent to an old address in excess of >$100. Account initially placed on a pause, subsequently spoke with representative to cancel prior to moving. Box was not cancelled and sent to prior address. No items or refund issued to correct issue.

  Business Response

  Date: 05/30/2024

  Hi there!

  Thanks for taking the time to share this concern. We're truly sorry about the frustrating experience with your account, the pause feature, and the customer service experience. You should be able to rely on consistent service and we can understand this being disappointing. We're here to help!

  Taking a look at your account history, it looks like your account was initially placed on a hold and automatically resumed, as scheduled, on May 21st. When you reached out to cancel your subscription after that order, we absolutely acknowledge our mishap as it doesn't look like your account was cancelled and $151.85 was charged for your May 29th order. Since then, our team has refunded the full $151.85 for the May 29th order and we've cancelled your subscription as well. We'll be using this as a learning opportunity to better train our team so that we can avoid mistakes like this in the future.

  Thank you so much for bringing this to our attention and for your patience with us. If you need anything else, please feel free to respond directly to our Support Team's email. 

  Best,

  Misfits Market
  
  

  Customer Answer

  Date: 05/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The pause was corrected to a cancellation over two months prior to the shipment being issued. They have only refunded one of two charges. 
  
  
  
  Regards,
  
  
  
  ******** *********

  Business Response

  Date: 05/31/2024

  Hi there,

  Thanks for the update on your review. We're so sorry our resolution wasn't satisfactory. Please respond directly to our Support Team's email with any additional concerns. We have live-chat from Mon-Fri, 9am-5pm MST or you can continue the existing email thread. We appreciate you working with us and look forward to hearing from you.

  Customer Answer

  Date: 06/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The response is not addressing the concern.
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******** *********

  Business Response

  Date: 06/17/2024

  Hi there!

  We're truly sorry our previous response wasn't satisfactory. We want to make sure you have everything you need so at your leisure, please respond directly to our ************* Team's email so that we can get your concerns addressed as soon as possible. We look forward to hearing from you.

  Best,

  Misfits Market

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I created an account to look at what they had to offer. I did not like the prices and deleted everything from the cart. I did get an initial thank you email with a code for some off my order but decided I would look elsewhere. I tried to log back in later that day and was told my email is not in there system. I figured since I never completed anything that it must not have saved but I emailed their customer service just to make sure. I was told they couldnt find an account with my information either. Well without my permission they sent me an order that just got delivered! I never received anything stating they were sending me an order, it just showed up and is showing as a pending charge on my account! This is not an acceptable situation! I expect a full refund issued to my credit card! Clearly you have my information cause a box showed up to my house even after I was told my address was not in their system!! This is a scam!

  Business Response

  Date: 05/21/2024

  Hi there!

  Thanks for taking the time to share your concern so that we can come to a resolution together. We're so sorry for the stressful first experience with setting up an account and getting an unwanted order! We're here to help.

  Looking at your account history, we see that the email address we had on file was different than the one you were trying to log in with. Our Support Team has since responded to your email letting you know which email the account was created under. They've also refunded your order in full and we hope you were able to enjoy it on us, or perhaps share it with a neighbor! Finally, we can also see that our Support Team has cancelled your account with us so no additional orders are currently scheduled.

  We hope this was helpful but if you need anything else, please respond directly to our Support Team's email for the fastest response. Thanks so much!

• Initial Complaint

  Date:05/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******** I didn't place an order and yet they charged me. There's no way to cancel, even though I clicked into the order literally within one hour of the charge. I don't need the things you randomly selected for me. Please cancel my order and refund.

  Business Response

  Date: 05/14/2024

  Hi there!

  Thanks for reaching out with this concern. We're so sorry for the stressful first experience and the unwanted order. While we are a subscription service, customers are able to skip any unwanted orders in their online account, before the shopping window closes for the week. 

  Taking a look at your account, we see that our Support Team has fully refunded this order, cancelled your subscription, and responded to your email as of 5/13. We hope this was helpful and resolved your issue but if you need anything else, please don't hesitate to respond directly to our team's email. We're here for you and are happy to help!

  Thanks so much,

  Misfits Market

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits Market has tried to charge me and I have not even made an order through them, I canceled my subscription and I am worried they are going to try and charge me again.

  Business Response

  Date: 05/08/2024

  Hi there!

  Thanks for reaching out with this concern. We're truly sorry for the stressful experience with the unwanted subscription but we're glad you let us know.

  Taking a look at your account history, we see that a weekly subscription was enrolled in on May 4th. We sent a welcome email highlighting how our service works, and detailed your first order, your shopping window, and how to skip should this be an unwanted order. While no charges have gone through, we do see your email to our Support Team from earlier today. They responded today to confirm that your account has been cancelled and no charges went through.

  We hope this is helpful but please feel free to respond directly to our email to get the fastest response should you need anything else.

  Thanks!

  Misfits Market

• Initial Complaint

  Date:04/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged and an order was placed with out permission. There is not an easy way to cancel order.

  Business Response

  Date: 04/29/2024

  Hi there!

  Thanks for reaching out about your concern around your account. We're so sorry for the frustrating first experience! While we are a subscription service, customers are able to cancel in their online account, under the "My Plan" section, at their leisure.

  Taking a look at your account history, it looks like our Support Team has responded to your email today, 4/29, and refunded this first order in full. They've also shared instructions on how to cancel your account under the "My Plan" tab and delete your private data, should you want to. We're truly sorry the service wasn't what you looking for and we'd love to get any additional insight or feedback so that we can learn from this experience. Feel free to directly respond to our Support Team's email for the fastest response. We're always happy to help!

  Thanks again,
  Misfits Market

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits Market I set up an account and then decided this was not what I wanted.I cancelled my account within an hour of setting it up.I got a notification to place my order.I sent another email to cancel.Got another notification to place my order.Sent another email to cancel.On March 30 you tried to charge my credit card $198.00. Thankfully *********** thought it looked suspicious and declined the charge.On April 1, you tried again, under a different name. ****** *********** declined the charge.On April 2, you tried again, under another different name... ****** *********** declined the charge.NEVER set up anything with this company. They are a fraud and appear to like to scam the public by using different names of companies so you might not notice.*********** is now investigating Misfits Market for FRAUD.If you work for Misfits Market, you must not value your integrity.

  Business Response

  Date: 04/29/2024

  Hi there!

  Thanks for taking the time to reach out about your account. We're truly sorry to hear of this stressful experience and we're glad you let us know-- we're happy to help.

  Taking a look at your account history, it looks like our Support Team might need some additional information. The account on file under ****************** is already  cancelled and does not have any charges associated with this account. Could there be another account under a different email address perhaps? Our Support Team responded to your email asking for a phone number and the last four digits of the card on file so that we can further look into this with our Leadership Team. Please respond directly to that email and our team will be able to dig into this with you.

  We look forward to hearing from you!

  Best,

  Misfits Market

• Initial Complaint

  Date:04/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been trying to charge me numerous times. When I try to log in they tell me I have an account with a sister company and to log in there. The sister company tells me the same thing. So they keep trying to charge me, and I am unable to log in.

  Business Response

  Date: 04/15/2024

  Hi there!

  Thanks for reaching out. We're so sorry for the added stress with the unexpected account but we're glad you let us know. We're seeing an active account with Imperfect Foods under this email address. Since Misfits Market and Imperfect Foods have merged into one company, the service is now the same. We'd love to look into this with you and ensure you can get back into your account. Please send us a note via the "Contact Us" button on our site so that our Support Team can help. We look forward to hearing from you so that we can resolve this issue and get things back on track!

  Thanks,

  Misfits Market