Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Misfits Market has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Misfit Markets regarding an issue with credit that I had on my account. In 2022, I received a credit from Misfit Markets, which was to be used for future orders. At the time of issuance, there was no expiration date specified for this credit.However, when I attempted to use this credit today, I found that it had disappeared from my account. Despite my efforts to resolve this issue directly with Misfit Markets, I have not received any satisfactory explanation or resolution.I would like to request that the credit be reinstated to my account, as it was not communicated to me that the credit would expire. I believe this request is reasonable given the lack of expiration information provided at the time the credit was issued.Thank you for your assistance in addressing this matter.

  Business Response

  Date: 09/16/2024

  Hi there!

  Thanks for reaching out via this review. We're so sorry to hear of this frustrating experience with a previous credit. We can understand this interaction being a disappointing one and we're here to help! 

  Misfits Market and Imperfect Foods merged together into one company and service last year and while a lot of things are different within our systems, we'd love to get some more information on the credit you mentioned from 2022. Would you mind responding directly to our ************* Team's email with additional info like what the expected credit was added for, the exact amount, and any screenshots or emails that you might have had at the time. We'll give our team a head's up so that they can be on the lookout for your email.

  Thanks for working with us on this! We look forward to hearing from you and continuing the conversation.

  Best,

  Misfits Market

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto misfits market website to check out the food and see what they're about. I have my card information in case I choose to subscribe and you can't see their food unless you give them the card info. I decided not to order from them and left the site. But I just got a email from them saying they charged my card 60 dollars and shipped my order. And the only way to contact them is by email, which I've ever twice, but I have not received a response Sincerely ****************************************

  Business Response

  Date: 09/03/2024

  Hi there!

  Thanks for reaching out via this review. We're so sorry that your first experience with us was such a stressful one. This isn't the kind of service we're aiming to offer and we're glad you let us know.

  Taking a look into your account history, we see that a weekly subscription was created on 8/28/2024. We sent an email outlining that each week we'll curate a box of groceries for you and you're welcome to leave the box as is, customize it, or skip it altogether. Since your first order on 9/3/2024 wasn't skipped, it went through as scheduled. Since then, we see that you've emailed our ************* Team and while they weren't able to stop the delivery, they have fully refunded this order. We hope you're able to enjoy it on us or perhaps share it with a neighbor!

  Lastly, we see that you were able to cancel your subscription on 9/2/2024 so today's delivery will be the last one and you'll see that refunded amount headed back your way within 5-10 business days. We hope this was helpful but if you have any additional questions, please don't hesitate to let our team know. You can respond directly to the ************* email for the fastest response.

  Thanks so much,

  Misfits Market

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****************************************

• Initial Complaint

  Date:08/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't open account but a charge on my card

  Business Response

  Date: 08/20/2024

  Hi there!

  Thanks for reaching out via this review. We're so sorry to hear of an unexpected charge on your card but we'd love to look into this with you!

  From the email address on this review, we were able to locate a bi-weekly subscription that was created on 05/16/2024. This means, every other week, we'd curate a box of groceries based off the preferences chosen during our sign-up flow. You'd be able to customize this box, leave it as is, or skip the order altogether. It doesn't look like your 05/21/2024 order was skipped but we do see that it was customized during your shopping window. Lastly, we see an email from this account on 06/04/2024 requesting that the account be cancelled. Our ************* Team responded on the same day letting you know that the account has been cancelled and that no further orders are scheduled. We still see that the account remains cancelled. Were there any additional charges you're seeing past your customized order on 5/21 ? If so, please send our ************* Team a note via the "Contact Us" link at the bottom of our site. We're here for you and would be happy to help!

  Thanks so much,

  Misfits Market

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company misfits market. I signed up 6 months ago. Just to see what the app was about. I never ordered anything from them. They are an overpriced gimmick app. I then un-installed the app. Now (6 months later) they have charged my account for 75 dollars on two separate occasions. I have no way to contact them for a refund. And to ask them to stop charging my account. This is theft. They are stealing from me. I called my **** and got a new card after the first time they stole from me. Somehow they were able to charge my new card. I have to go to my **** in the morning to close my account to stop any further thefts from happening. Regions **** is allowing this company to steal from me. If you investigate there are plenty of reviews with this exact same story. Please stop this company from stealing from people.

  Business Response

  Date: 07/24/2024

  Hi there. Thank you for taking the time to share this review with us. Were sorry to hear about your stressful experience with our subscription service. We appreciate your feedback and would like to look into this with you!

  
  Upon reviewing your account history, we found that the account was created using a different email address than the one you used for this review. Regarding that email address and account, we see that you contacted us about your order from 7/10/24, which we fully reimbursed as a one-time courtesy. We also provided some options moving forward, including skipping unwanted orders, downgrading to the Flex Plan, or canceling the subscription. It appears that your 7/24/24 order was not skipped, nor was the account downgraded or canceled, so the order was processed as scheduled, with the customization email reminders.

  
  While were unable to offer another one-time courtesy reimbursement for orders past the cutoff time, our ************* Team has responded to your email and canceled your subscription. We hope their detailed explanation addresses any further concerns you may have about our service. If you have additional questions, please dont hesitate to respond directly to their email. Were sorry to see you go, but were here to assist in any other way we can!

  
  Thank you,
  Misfits Market

  
  

  Customer Answer

  Date: 07/24/2024

  
  Complaint: 22028437
  
  I am rejecting this response because:
  
  I was never reimbursed. I have moved and change my phone number, address, email etc.  I have reached out to this company via email with my new email address. I no longer have access to the previous email address. I canceled my old bank card. They somehow got access to that and charged my account a second time. Again I never received a reimbursement. Lies. 
  
  Regards,
  
  *********************************

  Business Response

  Date: 07/24/2024

  Hi there,

  Thanks for this response and the clarification on the email. We see that your 7/10/2024 order of $74.49 was reimbursed in full. You can respond directly to our ************* Team's email and we can email over the refund receipt for your records. Since the one-time courtesy was used on that order, we aren't able to extend any further reimbursements for orders past the cutoff time. We're so sorry that this wasn't the resolution you'd hoped for and would love to further dive into this conversation via email. 

  Best,

  Misfits Market

  Customer Answer

  Date: 07/30/2024

  
  Complaint: 22028437
  
  I am rejecting this response because:
  Saying that you refunded someone's money and actually doing it are two totally different things. I have not received a refund. 
  
  
  Regards,
  
  *********************************

  Business Response

  Date: 08/16/2024

  Hi there,

  We're so sorry to hear that this concern continues to be unresolved. Our ************* and Leadership Teams are here to help. If you still have concerns around this order, would you mind sending us an email via the "Contact Us" link at the bottom of our site? Our team is looking forward to hearing from you.

  Best,

  Misfits Market

  Customer Answer

  Date: 08/16/2024

  
  Complaint: 22028437
  
  I am rejecting this response because:
  
  I still have not received any refund. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22nd 2024 at 4:00 a.m., while I'm sleeping, my credit card got charged for an order through misfits market. I did not press any buttons to approve the order. The only thing I did was set up an account to see what ******************** had to offer, but nothing appealed to me. While setting up the account, ******************** made me set up a credit card on file before I could check out their business. I see this as a predatory move because they automatically put items in my shopping cart and they automatically checked out. In this transaction, I did not have the ability to cancel my order or get a refund. I'm filing this complaint since I have no other way of resolving this issue in a timely manner.

  Business Response

  Date: 07/23/2024

  Hi there,

  Thanks for taking the time to share your concern with us. We're so sorry to hear that your first experience with our subscription was such a stressful one. This isn't the type of service we aim to provide and we're glad you let us know.

  Taking a look at your account history, we see that a weekly subscription was created on 7/14/22. We sent a welcome email which outlined your shopping window, delivery day, and additional helpful info for your subscription. While we do curate weekly orders for you in this option, customers are welcome to skip any unwanted orders so long as it's before the shopping window closes. Since this order wasn't skipped, it went through as scheduled. 

  We do see that you reached out to our ************* Team on 7/22/24 about your first order on 7/24/24. We see that our team responded on the same day refunding this charge in full and stopping the order from going through. Since then, we can confirm that your subscription has been cancelled and should you want to delete any personal info, our team has also included the link to do so in their email.

  We hope this was helpful but if you have any additional questions or concerns, please don't hesitate to let the team know. 

  Thanks so much!

  Misfits Market

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits Market sent an email promo with the following text: Come back and shop our more sustainable groceries, and get 50% off your next two orders* (up to $25) with code MC826C. I signed up and Misfits Market cancelled my first order due to a shipping issue. Misfits charged my full price for my second order. I contacted customer service and they said the promo code expired. I asked for Misfits to refund me the $25 as the promo code was misleading and they said no. I look more into the promo and the text stated: *Offer valid only for recipient of this email. Offer valid only for returning customers and must be claimed by 6/27/2024 at 11:59 p.m. ET with code MC826C and must be used in full by 7/2/2024. Maximum discount of $25. Discount will be applied at checkout towards your next 2 orders. Offer not valid for past purchases and may not be combined with other offers. Misfits Market is a weekly subscription. You're supposed to use the promo code twice within five days? You can only place an order once a week. This is extremely misleading and deceiving of the promo. It causes the customer to pay full price for the second. Please refund me the promo for the second order.

  Business Response

  Date: 07/12/2024

  Hi there,

  Thanks for taking the time to share your concern with this review. We're truly sorry to hear about the frustrating experience with the coupon code in your Misfits Market account. We can understand this and the cancelled delivery being stressful and we're glad you brought this to our attention. We're here to help!

  Diving into your account history, we see that your first order was cancelled due to the address entered on file being incorrect. Our Delivery and ************* Teams reached out to you on 7/3 to let you know of this. Since that order had to be cancelled, all charges and discounts were cancelled. We also see your email to our ************* Team on 7/11 inquiring about the $25 credit that wasn't applied. We see that our team manually added that $25 credit and this will automatically apply to your next order. You'll be able to confirm this in your online account.

  As for the two-order discount code we initially sent. If you don't mind taking a screenshot of when this was emailed to your inbox, as well as one of the terms and conditions listed, our ************* Team would be happy to further look into this for you. You can respond directly to their email for the fastest resolution. We appreciate you working with us on this and look forward to hearing from you!

  Best,

  Misfits Market

  Customer Answer

  Date: 07/12/2024

  
  Complaint: 21977943
  
  I am rejecting this response because:
  
  I do not want a credit for a future order. I'd like the credit retroactively applied to my previous order thus granting me a $25 refund. I will not be placing a future order as I do not genuinely believe the credit will be applied. The promo code system seems deceptive and misleading and I do not feel comfortable placing a future order. Please honor the previous promo code promotion and retroactively apply it thus granting a $25 refund.
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/15/2024

  Hi there,

  Thanks for your response to our previous message. Upon looking back at your account history, we see that our ************* Team responded to your email on 7/12 and shared a refund receipt of the $25 back to your card on file. We hope that was the resolution you were looking for and if you have any additional questions, please respond directly to their email. We appreciate you working with us on this!

  Best,

  Misfits Market

  Customer Answer

  Date: 07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged on my **** account. Around ***** for groceries from misfit markets. Never been on the website never heard of this website. There is no contact phone number that I can reach them on had to cancel my **** card and now wait ************************************************************************************* overdraft. I have written emails to misfit market that have gone unanswered.

  Business Response

  Date: 07/09/2024

  Hi there!

  Thanks for reaching out with this review. We're so sorry to hear your experience with us has been such a stressful one! We can understand this being frustrating and are here to help.

  Taking a look at your account history, we see that an account was created using your email and delivery address on file on August 23, 2023. We do see that the subscription was temporarily paused and then resumed as it was scheduled to process an order this week. Currently, you're subscribed to our weekly orders but are welcome to change this under the "My Plan" section of your online account.

  Lastly, we see that our ************* Team has responded to your email on July 8th explaining this in further detail. They've also refunded this order in full. For any next steps or additional questions, please respond directly to their email so that they can continue to resolve this concern.

  Thanks so much,

  Misfits Market

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Friday July 5, 2024, I received a delivery from Misfits Market. I previously cancelled my subscription. I attempted to contact the company via their app, website, and ******** but received nothing more than a standard email/text response. I tried to log into my previous account and was unsuccessful. The website said I have to change my order frequency and then go back and cancel but I can't access my account because the website and the app says it doesn't exist but when i try to create a new account it tells me my account exists but won't let me in. I just want to cancel my account.

  Business Response

  Date: 07/08/2024

  Hi there!

  Thanks for reaching out with this review. We're so sorry for the frustrating login experience and the unwanted order. We can understand this being stressful and we're here to help!

  Taking a look at your account history, we see an email response from our ************* Team on July 5th. It looks like your account was created with an incorrect email address (including the number 4) which is likely why you weren't able to get into your account. We see that our team was able to provide a temporary password which looked like it worked on your end! As for the unwanted order, while it was too late for us to stop the delivery, we did fully refund the charge. Hopefully you were able to enjoy that box on us! Moving forward, we can confirm that your account has been cancelled and no further orders are currently scheduled.

  We hope our ************* Team's resolution was satisfactory but if you need anything else, please don't hesitate to let them know. Thanks again!

  Best,

  Misfits Market

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits Markets keeps trying to take money unauthorized from my cash app card. Ive changed my card twice to stop this issue- and even with new card number they found it and are trying to make unauthorized charges. I do not have that much in my cash app but I want them to leave me alone and stop

  Business Response

  Date: 07/01/2024

  Hi there!

  Thanks for taking the time to share your review with us. We're so sorry to hear your first experience with us was such a stressful one. We want to make sure Misfits Market is an easy and convenient grocery option for customers so we're glad you let us know.

  Taking a look at your account history, we see that a weekly subscription was created but no orders were able to go through. No charges were posted and we do see an email from our ************* Team from 7/1/2024 responding to your cancellation request. We can confirm that your subscription has been cancelled so no further orders or charges are scheduled. We hope this helps but if you need anything else, please respond directly to our team's email for the fastest response.

  Thanks again for reaching out to us!

  Best,

  Misfits Market

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't order anything from the company. They placed it on my behalf and took money out of my account. I want a refund and cancel everything with these people.

  Business Response

  Date: 06/26/2024

  Hi there!

  Thanks for reaching out with this review and sharing your concern. We're so sorry for the stressful first experience with us! We're glad you let you know and we're happy to look into this with you.

  Taking a look at your account history, we see that a weekly subscription was started on June 19th. We sent a welcome email highlighting your first order, delivery schedule, shopping window, and additional info on your online account. Your first order's shopping window opened as scheduled but we don't see that it was skipped. No worries though, it looks like our ************* Team responded to your email today and since cancelled and reimbursed this order. Additionally, we see that your subscription was already cancelled on your end so you no longer have any scheduled orders coming up.

  We hope our team's email was helpful as it goes into explaining how our service works. If a weekly subscription isn't something you're looking for, we also have a Flex Plan option where you don't need to skip any unwanted orders, rather you'll simply opt into one when you'd like. If you have any additional questions, please respond directly to our team's email and they'll be able to take it from there!

  Thanks so much,

  Misfits Market