Reviews

This profile includes reviews for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

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  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

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  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

Review Details

• Review fromSheila W

  Date: 01/07/2024

  1 star

  Sheila W

  Date: 01/07/2024

  They just tried to build my credit card and I have not ordered anything so do not put your information in. They are a scam.

  Misfits Market

  Date: 01/12/2024

  Thank you for reaching out to us.  I'm very sorry for the confusion about how we work and about your first order with us. That's just not the way we want to take care of you!

  We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. The last button you have to push to create your account and start shopping is right below where you enter your credit card info makes it clear you are purchasing a subscription service that will automatically populate and send you a box of groceries each week.

  I'm really glad that you were able to reach out to our customer care team when this happened and they were able to cancel your account for you so we won't be sending you or charging you for groceries anymore. They also sent you a link to our ************** that will help you delete your personal info from our database.

  Thank you for the chance to work with you on this. Please let us know if you need anything else.

  
  

• Review fromBarbara E

  Date: 01/05/2024

  1 star

  Barbara E

  Date: 01/05/2024

  If I could give no stars that would be my option. I was trying to look into what sort of items and prices they offered, but couldnt get that info without signing up for an account. After reviewing the foods offered, I find their pricing and shipping to be way too high so I wanted to remove my account. Canceling my subscription was ridiculously difficult and even though I cancelled my account they would not allow me to remove my payment information. This is just bad business and I regret even looking at their website. I want my account completely removed from their site and my payment information removed!!! I reached out to their customer service but have not heard back from them as of yet.

  Misfits Market

  Date: 01/12/2024

  Thank you for reaching out to us.  I'm very sorry for the confusion about how we work and about your first order with us. That's just not the way we want to take care of you!
  

  We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. Right now, because our inventory changes literally daily, even our regular customers can't view our inventory until their shopping windows are open. We're working to make our inventory visible sooner but we're not there yet. 
  

  I'm really glad that you were able to reach out to our customer care team when this happened and they were able to cancel your account for you so we won't be sending you or charging you for any groceries. If you want to remove your info from our database please go to our ************** at ********************************************************************************** and we'll take care of it from there.

  Thank you for the chance to work on this with you. Please let us know if you need anything else. 

  Misfits Market

  Date: 01/12/2024

  Thank you for reaching out to us.  I'm very sorry for the confusion about how we work and about your first order with us. That's just not the way we want to take care of you!
  
  We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. Right now, because our inventory changes literally daily, even our regular customers can't view our inventory until their shopping windows are open. We're working to make our inventory visible sooner but we're not there yet. 
  
  I'm really glad that you were able to reach out to our customer care team when this happened and they were able to cancel your account for you so we won't be sending you or charging you for any groceries. If you want to remove your info from our database please go to our ************** at ********************************************************************************** and we'll take care of it from there.
  
  Thank you for the chance to work on this with you. Please let us know if you need anything else. 

• Review fromShauna M

  Date: 01/03/2024

  1 star

  Shauna M

  Date: 01/03/2024

  I created an account with you and put in credit card information for the sole purpose of looking at the products that you had available I did not authorize you to charge my card or ship me food I looked at what products were going to be sent to me and I did not like them had I known that I had to delete this account cancel my subscription with you in order to avoid this from happening I would have done so. My order # is ******** I see this is something that is an ongoing issue with a number of your clients. I certainly hope this can be rectified before I have to involve a lawyer.

  Misfits Market

  Date: 01/04/2024

  Thank you for reaching out to us.  I'm very sorry for the confusion about how we work and about your first order with us. That's just not the way we want to take care of you!

  We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. The last button you have to push to create your account and start shopping is right below where you enter your credit card info makes it clear you are purchasing a subscription service that will automatically populate and send you a box of groceries each week. 

  I'm really glad that you were able to reach out to our customer care team when this happened and they were able to refund the charge for this order to your card. They were also able to move your account to our Flex Plan where we will only send you groceries when you actively shop for them. You shouldn't receive any more unexpected boxes of groceries going forward

  Thank you for the chance to work with you on this. Please let us know if we can help you with anything else.

  
  

• Review fromKatherine G

  Date: 12/18/2023

  1 star

  Katherine G

  Date: 12/18/2023

  I tried ordering from Misfits a coiple years ago, but cancelled my account because orders always came with one problem or another. Gave them a second chance, and was disappointed more than ever before. Meats packed in the "cold pack" arrived warm, one package of meat looked like it had be cut open prior to shipping and leaked over everything. On top of that, much of the produce was moldy. I thought, at least the scones must be alright. I bit into one and discovered it was full of mold also. I understand the point of Misfits is that they sell "less desirable" items that are misshapen, too small, etc. But they sent me a box of food that ended up being entirely unsafe to eat. Oh, but I was refunded $8 for the package of meat that was split open...

  Misfits Market

  Date: 12/22/2023

  Hi There!

  While I'm really glad that you tried us again I'm so sorry that your first box arrived in rough shape. That's just not the way we want to take care of you!

  I am glad that you were able to obtain a refund of the charge for the meat that was open through our automated refund system. We never want you to pay for anything you can't enjoy.

  I've searched for but can't find any other communication from you about this box. I've emailed you separately so you can provide more details about what went wrong with this box so I can work with you on them. I will do everything I can to make this right for you.

  Thank you for the chance to work with you on this. Please let me know if you need anything else.

• Review fromdave c

  Date: 12/04/2023

  1 star

  dave c

  Date: 12/04/2023

  Dececptive business practices! They have scammed hundreds if not thousands of people. Their website is very confusing. The moment you create an account you will be charged for a subscription. You can try to cancel this but they have no phone number for customer service. They have a customer service form on their website and an email address that they won't respond to. Your best bet is to dispute the charges with your bank and lodge a complaint here. I ask the BBB to assit with a class action case against this evil company.

  Misfits Market

  Date: 12/08/2023

  Thanks for reaching out I'm so sorry to hear about the confusion about how we work and your first order with us. That's just not the way we want to take care of you.

  We are a subscription service which means we promise to send you groceries each week unless you skip an order before your shopping window for it closes. We make this clear as you complete entering your payment card info and opening your account and I'm sorry for any confusion about our service.

  I'm not able to locate an account for you or emails to us using your name and email address from this review. Could you please confirm the name and email address on your account and reach back out to us using that Contact Us form on your account pages and we will do everything we can to help you. We will normally respond within 1 business day. That way we can get you where you want to be with us going forward.

  Thanks for the chance to work with you. We look forward to hearing from you.

• Review fromNakisha M

  Date: 11/19/2023

  1 star

  Nakisha M

  Date: 11/19/2023

  This is a horrible company! No chat no number. How can you have a business and not have any form of contact for your customers. When I first signed up I did not want them to choose groceries for me and I did not want to have a delivery each week. It stated clearly you only pay for what you pick. Its been a tough week with bills and this company decided to go grocery shopping for me at 3:45am and put my account into negative for items I did not choose and am allergic to!!! I cant find a number for the life of me and I had to send 2 emails with no email confirmation. I tried canceling my subscription and I get no where. Theres only an option to pause. Im so very angry right now and I dont like feeling helpless. I just want the order placed canceled, my money to be returned and my information erased from this company!!! NOW!

  Misfits Market

  Date: 11/21/2023

  Hi There! I'm so sorry for the confusion about how we work and about your order with us. That's just not the way we want to take care of you!We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. The last button you have to push to create your account and start shopping is right below where you enter your credit card info makes it clear you are purchasing a subscription service that will automatically populate and send you a box of groceries each week. You can't open an account or see our inventory without entering your payment info or clicking that start shopping button. I'm really glad you were able to reach out to our customer care team and they were able to refund the charge for this week's order to your card. They were also able to cancel your account and I'm really sorry to see you go.I can also tell you that Misfits is working to be able to make live communications by chat and phone available to our customers. We totally understand how helpful this will be to all of us and we'll get there as quickly as we can. Thank you for the chance to work with you on this. Please let me know if you need anything else.

• Review fromJason G

  Date: 11/10/2023

  1 star

  Jason G

  Date: 11/10/2023

  My first order came with all the frozen food thawed out. My second order came outside the delivery window and I had to rush home to get the box inside from the heat. The second box on my second order was also canceled due to damage. **************** is extremely poor, no phone number to call. 5 hours later and still no email, absolutely stay away from this company

  Misfits Market

  Date: 11/17/2023

  Hi *****! I'm **** from customer care at **********************. I'm really sorry to hear about your experience with us and I'm happy to help!It looks like 1 of the 2 boxes in your November 7 order was damaged in transit with our carrier partner and I'm very sorry that happened. I am glad that you were able to reach out to our customer care team and they were able to refund the charge for the entire order to your card. They were also able to cancel your account for you. I'm sorry to see you go!You mentioned your first order was "problematic" in the same email but didn't provide any details. I now understand that some of your items didn't arrive frozen. Our pack system is designed to get your refrigerated and frozen items to you still cold. As long as they are cold they are safe to use or to refreeze. If there were any items in your first order that didn't arrive cold or that weren't able to be enjoyed please reach back out to our customer care team to let then know which ones and we will take care of you. We never want you to pay for anything you can't enjoy!Thank you for the chance to work with you on this. Please let me know if you need anything else.****

• Review fromKrisi M

  Date: 11/06/2023

  1 star

  Krisi M

  Date: 11/06/2023

  I have never used your service and I was still charged for something I have NEVER GOTTEN. there is no phone number to contact them and I want a refund because I have never received any product from this company but they still took $112.32 of my money which I couldn't spare. This company needs to be shut down. There terms and conditions are vague and you can't reach any one when you really need them. This company is taking advantage of people and it needs to be stopped. I am telling every one I know to not use there service.

  Misfits Market

  Date: 11/17/2023

  Hi ******. My name is **** and I'm with the Misfits customer care team. I'm so sorry for the confusion about your first order and how we work and I'm happy to help!We explain very clearly that you're signing up for a weekly subscription service during the sign up process. The following terms are in the same box as the large "Start Shopping" button which is below the box where you enter your payment info. You have to click the start shopping button to open your account. We tell you:"By clicking Start Shopping you are purchasing a continuous subscription and will be billed each week that your cart meets the $35 order minimum until you cancel. We will populate your weekly cart with the value of products described above in your weekly plan, and you'll be charged the price of the products in your cart at the close of your shopping window, plus tax, shipping and any applicable fees. Cancel at any time via your My Plan page. For more information, see our Terms of Service."We charge for an order when it's packed and we charged you for your first order on November 6. Our delivery records show that these groceries were delivered to you on November 8. I'm really glad that you were able to reach out to our customer care team and we were able to refund the charge for these groceries. I hope you were able to enjoy some of them on us and share the rest with friends or neighbors. I'm also glad that they were able to cancel your account for you so we won't send you groceries anymore.Thank you for the chance to work with you on this. Please let me know if you need anything else.****

• Review fromCherie T

  Date: 11/06/2023

  1 star

  Cherie T

  Date: 11/06/2023

  I never subscribed to this site! I was browsing their inventory 2 weeks ago. I wake up today with them trying to hit my bank card for $73.40. Thank goodness my card is locked. They have tried hitting it 3 more times today. I tried to contact them thru their website form....no response. Both phone numbers I have found were not working. SCAM!!!

  Misfits Market

  Date: 11/17/2023

  Hi *******. This is **** from customer care at **********************. I'm so sorry for the confusion about your first order and I'm happy to help!We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. The last button you have to push to create your account and start shopping is right below where you enter your credit card info makes it clear you are purchasing a subscription service that will automatically populate and send you a box of groceries each week. You aren't able to view our inventory without opening an account because it changes literally every day and we don't want anyone getting excited about an item they see today that we won't have next week. I'm really glad you were able to reach out to our customer care team. It looks like your bank would not authorize a charge for your first order so we didn't charge you for or ship you any groceries. It does look like our team was able to cancel your account for you so we won't send you groceries anymore. I really hope you'll try us again soon now that you know more about how we work with you. Thank you for the chance to work with you on this. Please let me know if you need anything else. ****

• Review fromKaren S

  Date: 11/03/2023

  1 star

  Karen S

  Date: 11/03/2023

  My mom is 87 years old and somehow accidentally got signed up for Misfits. My sister-in-law spent hours getting the service cancelled. Now, a year later, produce arrived at my mom's house. She never ordered it. She doesn't cook and lives in an assisted living community and can't cook. She tries to call to cancel but the line is always busy. I am so disgusted at this company for preying on people. Avoid this company like the plague. They may seem like a good company, but they are scummy by making it easy to sign up but nearly impossible to cancel.

  Misfits Market

  Date: 11/16/2023

  Hi *****. My name is **** and I'm with Misfits customer care. I'm so sorry for the confusion about your mother's account and I'm happy to help.I need your help to help you We're not able to locate your mother's account using your name and email address. Could you please reach out to us by email and send your mother's name and the email address on her account? Please mention this is part of a BBB review and it will be routed back to me. That way I can figure out what happened and make sure it doesn't happen again.Thank you for the chance to work with you on this. Please let me know if you need anything else.