Reviews

This profile includes reviews for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LG Electronics has 14 locations, listed below.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

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  LG Electronics MobileComm USA Inc

  10101 Old Grove Rd San Diego, CA 92131

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  LG Electronics USA

  LG Rebate Center Program # LGB4-08 P.O.Box 7800 Louisville, KY 40257

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  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

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  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

Review Details

• Review fromSusan K

  Date: 07/01/2025

  1 star
  Had a fire in my ** microwave under 1 yr old . Mind you I purchased my second ** microwave. **************** refused to replace it or refund me and blamed me for the fire because I put paper towels in wrapped wet around a sweet *********** said that youre not supposed to put paper towels in the microwave, which is so not true. A lawyer friend of mine sent me a text stating that it is ok to put paper towels in the microwave to cover what you are warming up. I contacted ********** where I purchased this microwave. They were in complete shock and in a loss for words ********** reimbursed me immediately and I re-purchased another microwave not **. I will never purchase anything with ** again because the customer service was just so horrific. Im still in a loss for words terrible experience. !

• Review fromJulie F

  Date: 06/30/2025

  1 star
  I would NOT recommend buying any ** products. We bought a refrigerator and in a few months it started making a weird noise. Called customer service and they said we had to record it and call back. Would never do anything about it so fast-forward another few months and the refrigerator completely quit. I have spent a month trying to deal with ** to get a refund as I will not buy ** products anytime. They do not stand behind their products and their customer service is ridiculous to deal with in getting it fixed. We never ever buy ** products and I dont recommend anybody else by **. They do not stand behind their products and **************** is c***

• Review fromNathan E

  Date: 06/30/2025

  1 star
  I ordered a fridge, dishwasher, and got a free small fridge. Was supposed to be delivered and installed on 6/27/25. No phone call, text, etc. No one showed up. I was told it was reschedule to July 1st. I was refused a supervisor. Now im being told 4 different stories and that they don't even have it shipped yet. Again....refused a supervisor. This is unbelievable.

• Review fromEmily A

  Date: 06/29/2025

  1 star
  Trying to get a repair/return/refund on our ** refridgerator has been the worst customer service experience I have ever dealt with in my life. It has been almost 9 months of dealing with this and it is still not resolved. I have had to email/call/textchat dozens of times, including 20 calls averaging ***** minutes each. I have had to resubmit my receipt 6 or 7 times. I have had at least 6 people, including one manager named **** PROMISE they would call me back for follow up and none ever did. I had one person approve the receipt I sent then the next didnt approve it. Everyone gives you different information. Its like they are trying as hard as possible to make you so frustrated that you give up. They finally agreed to give me a refund but then inexplicably gave me a refund that was 200 less than the purchase price. In short, I will never ever EVER buy from ** again and I will encourage all of my friends and family to never buy from them again as well.

• Review fromSummer C

  Date: 06/29/2025

  1 star
  I love my ** products and have a house full of them. Unfortunately, my most recent purchase has made me question my loyalty. We purchased 2 All in One washer/dryer combos less than a year ago. My husband deep cleans them weekly. Unfortunately, they are not working properly, the soap dispenser says that the detergent is low, even immediately after refilling and both of the washers are leaking. My floor has now been damaged and ** is not helping. We have done ALL the troubleshooting as required multiple times and finally they sent out a technician. The technician did not know the product. He opened it up and looked inside and said he didn't see anything and that was it. He was rude and very condescending and didn't believe us. He refused to help with the soap dispenser either. We are sitting here now with washers that we can't use because they leak. I called and messaged ** to request a supervisor to call me. They said they would call me on Friday and they didn't. I messaged them again and then they said they would tell a supervisor to call. I am still waiting to talk to someone and this has been a terrible experience. At this point, I just want a refund on these combos. They are defective. I am very upset by this whole experience and wonder if my loyalty means anything to **.

• Review fromBrianne V

  Date: 06/29/2025

  1 star
  I am extremely disappointed with my washer/dryer combo. I purchased it October 2024. It worked great until early May 2025. It started malfunctioning saying it had 4min left to dry, but would continue running for hours. I noticed this was a real issue when I turned it on before leaving for work (7:30 am) and when I arrived home from work (5:30 pm) it was still running. The clothes were dry and hot. The machine was extremely hot. Thank God it did not catch on fire. I called ** and they instructed me to download the app and update the software. I did, but the issue continued, and then it started leaking at the bottom. I called the following week and was told I needed to run some troubleshooting then it would work. I unplugged the machine, held the start button for 7 seconds, ran a large load, a small load, and STILL the issue persisted. I called the following week and was falsely told I did not have a manufacturer warranty. I then had to call Lowes (where I purchased the machine) and they advised that I do have the manufacturer warranty. So, I called ** and they finally sent a repair person. He came the following week, did some troubleshooting, and said it was due to having a model which was released prior to a newer model that resolved the issues I was having. He ordered a new filter and said hed be back. He came two weeks later (now June) and replaced the filter, he also cleaned out any and all lint he could find. I ran a load and the same thing happened. Ive now tried a live chat where they wanted a video of the leaking which obviously I dont have since when the machine is leaking, my main concern is turning it off and wiping down the floor. I live in a new construction home and now the water leak is damaging my floors. Its insane that no one seems to want to fix the issue, but would rather create more obstacles in order for me to actually receive what I am entitled to: machine replacement or a refund.

• Review fromBalwinder K

  Date: 06/27/2025

  1 star
  ** is worse company . I will never buy anything from them. I never called anyone so many times to fix anything in my entire life. They lie and never respond. They took my money never repair my refrigerator under warranty. Mechanic came and lied or ** making up stuff is not true. I am so frustrated calling numerous times but giving me runaround. I refrigerator doesnt work more than two months I lost so much food. They charge me for the labor 399 flat fee but never refund or repair.

• Review fromWilliam D C

  Date: 06/27/2025

  1 star
  Paid their "flat rate repair" of $400 for their tech to come out and repair our refridgerator. He coded it as a "extended warranty repair - no charge to consumer" and ** still charged us the full $400. No recourse. Their flat rate service contract doesn't allow for changes to be made. The consumer pays the price regardless. I'd sue them, but it would cost more than what I paid to have legal counsel. Hoping for a class action suit someday...

• Review fromMerrill W

  Date: 06/26/2025

  1 star
  It took LG Electronics five months before they gave me a refund for my faulty refrigerator and they didnt even care that I was without a refrigerator for my food items

• Review fromJeff H

  Date: 06/26/2025

  1 star
  I purchased a flat rate repair for a washer that came with our home. I was told I would receive a $50 credit against the $300 charge. I was told to look for a credit on my CC and if it hadn't been done in 10 weeks to follow up with them. After 11 weeks, I called them. I spent my morning on the phone with them to be told that they don't issue credits to credit cards but they issue cheques. They sent me a from to fil out and advised me that it could take up to another 10 weeks to receive a cheque. I demanded to speak to a supervisor who told me that she couldn't expedite payment and that it was "impossible" to issue a credit to my CC. I vehemently expressed my displeasure and was told that she would look into it further and get back to me within 2 days. Waiting...