Reviews

This profile includes reviews for Cenlar FSB's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cenlar FSB has 7 locations, listed below.

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  Cenlar FSB

  425 Phillips Blvd Ewing, NJ 08618-1430

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  Cenlar FSB

  PO Box 986 Newark, NJ 07184

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  CENLAR Insurance Claims Center

  PO Box 202033 1323 Celebration Blvd. Florence, SC 29502

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  Cenlar FSB

  PO Box 77404 Trenton, NJ 08628-6404

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  Cenlar FSB

  7 Graphics Drive Ewing, NJ 08618-1547

Review Details

• Review fromJoseph I

  Date: 06/07/2023

  1 star
  Cenlar issued a second loan for my property during purchase in what is commonly known as an 80/20 loan. I refinanced the loan a year later an paid off the balance of the second. What Cenlar did not do was close the loan, nor advise me the loan was still open. The continued to charge "fees" to keep the loan open in the amount of ****** dollars. If the "fees" were not paid, Cenlar would still have an interest in my home and fees would continue to accrue. I paid the fees and am awaiting closure of the account. I was told this advisement was in my original loan documents. I did not see this, nor was I advised verbally. Be warned if you chose to obtain a loan with Cenlar.

• Review fromNicole B

  Date: 06/02/2023

  1 star
  THIS IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH. I HAVE BEEN WAITING 90 DAYS FOR MY ESCROW OVERAGE CHECK IN WHICH THEY TOLD ME THE CHECK WAS RETURNED TWICE. NO ONE CALLED TO TELL ME THE CHECK WAS RETURNED. AFTER CALLING MULTIPLE TIMES THE IDIOTS DID NOT HAVE MY UNIT NUMBER ON THE MAILING ADDRESS WHICH THE PROPERTY ADDRESS HAS MY UNIT NUMBER AND THEY DIDNT CATCH IT. OUTRAGEOUS!!!! AND I FOUND IT DISTURBING THAT MY MORTGAGE STATEMENT WAS SENT OUT WITHOUT A PROBLEM. BUT SOME HOW THEY DENIED MY REQUEST TO HAVE THE CHECK SENT BY ***** WHICH I AGREED TO PAY FOR. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE AND WILL REPORT THIS TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING AND THE ATTORNEY GENERAL OFFICE .THEY ARE A SCAM!!!!!!

• Review fromDevin S

  Date: 06/02/2023

  1 star
  terrible customer service....have been lied to numerous times...transferred to a supervisor who gave me a phone ** number.... called back and was told I cannot be transferred to a supervisor and the ** number I was given was fake....

• Review fromGlen M

  Date: 05/23/2023

  1 star
  This company is a complete scam. We have been trying for 3 weeks to pay a $95 lien against a loan. Tried to pay it multiple times, no response from Cenlar. The communication in the company is apparently nonexistent, there is no way to contact the satisfaction research ***** they can only be reached by email or fax. Response to email is rare if at all. Wish someone would do something about this company and their blatant indifference and bad business service. Mortgage Lenders, should not be able to outsource to them, if they do, they should incur high penalties. We are contacting a Lawyer soon.

• Review fromJennifer C

  Date: 05/22/2023

  1 star
  I am only giving one star simply to leave a comment as that one star is being ****** generous. Im attempting to sign up for the Budget Drafting Automatic Payment and they told me to be eligible I would have to make two monthly payments in June. As a single mother, this is impossible and appears to only be a luxury offered to the wealthy. I dont see how I can achieve two monthly payments, therefore my punishment is not being allowed to enroll in the Budget Auto Drafting. Their customer service is horrendous and they have accidentally hung up on me twice when they place me on hold. How this company stays in business is beyond me and I wish my home loan was with anyone but Cenlar.

• Review fromCherie F

  Date: 05/15/2023

  1 star
  This is absolutely the worst company the service and incompetence is unbelievable. I cannot believe they have a one star review and they are still in business after doing what they did before and being sued.

• Review fromLaura M

  Date: 04/28/2023

  1 star
  Absolutely the worst processes I've dealt with in a long time! The communication is so poor that you can't make contact with anyone who can possibly get anything done to help you or resolve any issues. It's just a constant back and forth of messages, emails, faxes, and mail with nothing being accomplished. I recently changed insurance companies and trying to get them to update this information is near on impossible. My lender outsources their mortgage management business to Cenlar. Bad business move on their part. If the interest rates would drop just a couple points I would refinance with another company so fast heads would be spinning! I wish I could choose no stars, but the site makes me choose at least one. Beware!

• Review fromMary M

  Date: 04/27/2023

  1 star
  We have a new HELOC and it is being managed by CENLAR. I set up autopay in February and it didn't take effect for the March payment, which resulted in ** having a late payment. OK, maybe it doesn't work on the very next payment. Well, ***** comes and they still have not managed to take out a payment on time resulting in another late payment fee. Our credit scores are over 800 and rapidly dropping because this company cannot figure out how to take payments with autopay. I wish we had refused the loan when we found out it was being managed by this company.

• Review fromRamesh P

  Date: 04/14/2023

  1 star
  My name is **************************************** home equity line of credit from ********* is serviced by Cenlar Loans administration.Recently someone stole my identity and opened account and withdrew using fake checks with fake signature and cenlar negligence allowed to cash fake checks without verification of fake checks and signature five times.My account is compromised and they are refusing to resolve or refund.The ********* is also not helpful in my opinion Citibank and cenlar are both worst financial institutions.I am making the monthly payments since I do not wish to ruin my credit rating,I have also filed police report and complaint with ************************

• Review fromLee C

  Date: 04/14/2023

  1 star
  This company is running a scam. After paying off my loan in a refi and then selling the property, they claim my HELOC was not officially closed even though it had a zero balance.They charge annual fees and "country" charges of over $300 to close account.It is completely unethical the scam they are running.