Reviews

This profile includes reviews for Cenlar FSB's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cenlar FSB has 7 locations, listed below.

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  Cenlar FSB

  425 Phillips Blvd Ewing, NJ 08618-1430

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  Cenlar FSB

  PO Box 77404 Trenton, NJ 08628-6404

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  Cenlar FSB

  7 Graphics Drive Ewing, NJ 08618-1547

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  Cenlar

  Valley Wide Tempe, AZ 85284

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  Cenlar

  Valley Wide Tempe, AZ 85284

Review Details

• Review fromLori A

  Date: 08/18/2023

  1 star
  They have terrible accounting practices, poor customer service and you can not speak with anyone when there is a dispute regarding payment and how they were posted. I have spoken to at least 15 representatives without any resolution. A poor example of a banking institution. They are not interested in serving their customers.

• Review fromPartho C

  Date: 08/16/2023

  1 star
  Cenlar is the worst mortgage servicing company I have dealt with in my 40 years of homeownership. I have a portfolio of over 15 homes and Cenlar is the only incompetent outfit. They have overcharged and robbed my funds for 32 months!! Their customer service agents are also not capable of understanding the situation and no surprise are not able to help.All mistreated customers should report this company to the **** and ************************* I hope that they will be heavily penalized and perhaps even suspended from doing this kind of business. Taking advantage of main street customers is nothing short of shameful!As others have noted this company is a SCAM. P.C.

• Review fromMary D

  Date: 08/15/2023

  1 star
  My husband passed away, I am the *** and Cenlar refuses to acknowledge this. I have done everything they asked and they continue to spin like a merry go round. Saying they didnt receive it. Then saying they did. Then they didnt. Then they did. Then they didnt. They have asked me to fill out an application for refi but yet they say Im not the ***. They have talked to me about my husbands loan for almost a year off and on. One day they talk one day they dont. I have hired an attorney and reported them to the attorney general.

• Review fromChristine F

  Date: 08/12/2023

  1 star
  Cenlar sent me a letter threatening to set up homeowners insurance on a HELOC that I paid off over one year ago. Does anyone at this company know what they're doing? It will be entertaining to learn how this plays out. Apparently, their IT department doesn't have any expertise in programming.

• Review fromDonna M

  Date: 08/02/2023

  1 star
  You can never reach anyone for assistance. I have called and been bounced around and disconnected. This company is scary

• Review fromBetty B

  Date: 06/30/2023

  1 star
  I have been dealing with Cenlar for many years and have had 3 loans with them. After my current loan is done, Im finish thank goodness. Please pay attention to the reviews before signing the papers. *** had to hire an attorney twice just to have their errors corrected. It has happened again, so I think it will take an attorney to get my current loan straight. **************** is a joke when you do get through. I was on the phone over 2 hours today waiting and was told the re finance which was supposed to be done by **** will not be done until after august. That means my payments for 3 months will remain the same as before. Just a way of getting more money from the borrower. Plus Ill have to hire the attorney again which will be more expense. Maybe my case is a rarity but I wish I had known the current loan was being Held by Cenlar before it went through

• Review fromS B R

  Date: 06/23/2023

  1 star
  Hands down the worst company I've ever dealt with. Hidden fees and labyrinthine instructions meant to throw consumers off. You would assume that paying double the monthly minimum would mean you're totally covered, and you would be wrong. Their administration fees can't be paid online or via autopay - you have to call in. But you can't make that payment the same day your regular payment is made because "they use the same payment processor". When I asked if there was anyway to make the payment online, rather than clearly stating "no," they said "We can take that payment over the phone," which I had to ask them to verify meant "you can't pay online or via the app" four times before finally getting a clear answer.Having just sold the property this week, I just received a phone call. "We can not process the payoff funds nor close the account until you send in the authorization form," is what the lady told me as she tried to hang up. Considering the sale already closed, I was confused and asked her for clarification, and was told the same thing. After asking her what authorization form multiple times, I literally had to say "Talk to me like I'm a five year old," at which point she said the title company should have received the form.Now, I've already checked and my account shows a zero balance. I received an email stating the account has been paid off. But she continues to tell me that the funds will not be applied until this form is signed.I had to ask six times, politely, where I could get a copy of the form, as I use their app and not their website. The entire conversation she was clearly trying to end the call without helping. She was rude and unprofessional, just like everyone else I dealt with with this company. It's absolutely ridiculous that your mortgage can be sold to them and you have no say whatsoever.0 stars. They should be put out of business.

• Review fromMonica C

  Date: 06/22/2023

  1 star
  This is a The WORST horrible Terrible mortgage company ever!!!!!!!!! Someone called me and said I was a broke Bxxxx !!!!! Using profanity towards me and laughing!!!!

• Review fromMurali K

  Date: 06/13/2023

  1 star
  Pathetic customer service!!!! Loan paid off in Sept 2021, lien release/satisfaction of mortgage not release to County or me. 18 months and "customer dis-service" representatives asking me to wait another 30 days so that due "process" can be followed. The process is broken already and customer is bearing the brunt. Spoke to 6 different people and go whole lot of BS!!! If there was negative ratings I would give that to Cenlar...

• Review fromSarah M

  Date: 06/12/2023

  1 star
  Shame on Citibank for hiring Cenlar to service their loans. Cenlar is completely incompetent. They do not know even understand the basics about mortgages!IF YOU TAKE A MORTGAGE WITH CITIBANK YOU WILL GET STUCK WITH THESE USELESS CLOWNS!!!