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Business Profile

Loan Servicing

Cenlar FSB

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cenlar FSB's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cenlar FSB has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 130 Customer Reviews

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    Review Details

    • Laurie H

      Date: 04/10/2023

      Absolutely impossible to get ANYONE to help you!! They always say someone will look into this by the end of the month... Month after month I've been told this! **************** chat is rude and unhelpful. Just so painful dealing with these people?

    • Lucy C

      Date: 04/07/2023

      Cenlar wants me to pay $4000.00 on utility taxes from a county that I don't even live in and I have been calling them for months my mortgage went up from $938.80 to $1,524.26 insane!!

    • Joseph Z

      Date: 04/04/2023

      In September of 2020 I re-financed a vacation home with Citibank which they sold the mortgage to Cenlar. I had no issues with them with a prior mortgage nor this one until I filed for an assumption of Liability to remove the co-signer. I started the process in January of 2022, completed and returned any documents requested and paid the fees. The representative I was dealing with suddenly stopped corresponding with me after July of 2022. Trying to talk to someone there is impossible with the automated options. When I finally was able to talk with someone, I was told the process was approved last July and since then have been trying to get status. I was told yesterday that the name would be removed within the next 5-7 days. Today I received another call saying that I am to receive closing documents with an unknown date as they are back-up. As I no longer need a co-signer, and the other party desperately wants to purchase their own property i am going to have to take a 401k distribution, pay off the loan just so they can move foward. I DONT RECOMMEND CENLAR and urge anyone to be cautious if their mortgage with any major bank has the possibility of being sold to Cenlar, They need to be put out of business...

    • Adrain B

      Date: 04/01/2023

      I received a loan from ************** in 2018 for *******. It was then sold to Cenlar. I have paid half off already. Today when I went to try and pay a principal payment only, the option was not there. Nor was the information telling you how many more payments you have outstanding. Not only that, but I was told there was a shortage in my escrow that had already been paid, and I was told that I could no longer make a payment because " Due to a future payment change and payments already scheduled, you cannot schedule any more payments at this time." I was not told about a payment change and can't find a customer service representative that can give me any answers. I have always been able to make multiple payments, principal payments only or just extra payments. Now I'm being told I can't do any of that anymore because of what? I don't know and neither does anyone there. Is there someone/company that can be contacted for oversight of this company?

    • Shawn J

      Date: 03/17/2023

      Cenlaur is trying to steal our house. They put us in a remodification and won't let us out. By far the worst company! I just want to pay my mortgage and They won't let us. Crooks

    • Kassondra V

      Date: 03/13/2023

      Worst customer service I've ever experienced. I'm surprised they competently paid down our account when I sent in a pay-down check. Do not go with this company. Extremely terrible.

    • Randall K

      Date: 03/08/2023

      I can not agree more with the comments here. THANKS to "Redstone ********************* for selling our loan to a completely incompetent company we have ever dealt with. STAY AWAY IF AT ALL POSSIBLE!!!ONE STAR is to KIND for this Group!

    • Dani G

      Date: 03/04/2023

      This might be the worst company I've ever dealt with. I've been trying to get an answer on a loan assumption for 6 months now. I repeatedly call and I am told that the department "doesn't take incoming calls" but they will call me tomorrow. I've been told that over 8 separate times with no phone call. This company needs to be investigated for fraud. Horrific customer service, refusal to assist customers, and sketchy business practices. Just terrible.

    • Tracy B

      Date: 03/01/2023

      Cenlar Mortgage incompetent on handling escrow accounts. What I do not understand is why they are allowed to service mortgages with all the complaints that they receive. I was told that I had a escrow shortage in the amount of $3,290.00 +. I paid to prevent an increase in monthly. I ended up having to pay another $2,000, and still with an increase in monthly payment on a loan as low as $74,000. I could have taken the money and applied it to the principal. The a extra money were advances and I had a forbearance. I ended up being in a worst position than before the $5,000. I was told I received the incorrect information. No penalty for them, just me. This mortgage company is affiliated with ********** I think our government needs to protect the consumers.

    • GAURAV K

      Date: 03/01/2023

      i am paying my mortgage on time but they are rejecting it saying "misapplication reversal" although it is getting it deducted from my account and they are returning back. its been more than a month to follow up and their customer service has no clue how to resolve this issue. very bad lender

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