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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Conduent Business Services LLC has 20 locations, listed below.

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    Customer Complaints Summary

    • 275 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had to file for unemployment in the state of *******. Funds claimed are being deposited onto a pre-paid debit card - Way2Go Card issued by ************** I am unable to use this card to withdraw money at an ATM. When I try to use it at an ATM, I recive a message that "I have exceeded my daily limate" anytime I initiate a withdrawl. When I try and transfer money from the account to my primary checking account with **** of America, I recive an email notice that the transfer was succsesfule and I can see the withdrwal on my Way2Go App. However, the money is then credited back to my Way2Go card the next day. I belive this is faud! The bank who issues the Way2Go Card (Comerica ****) seems to be restricting accsess to money unlesss it is used via retail transactions where they collect a merchent proccsessing fee. There is now way to reach a live represenative associated with the Way2Go Card and the ****************** of ******** Security will only refere claiments to the Wat2Go Card customer service number ************. I know this is a huge problem with this card due to the number of complaints. Please help!

      Business Response

      Date: 05/06/2024

      Dear ************, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today.

      Per our conversation, we went over the following:

      - Daily limit is $500 and the last attempt made on 4/9/24 -$504.00 ATM CASH WITHDRAWAL, denied due to going over $500. Please attempt withdraws under $500, ranging from $460 - $480.

      - Most recent transfer on 4/29/24 was denied due to the following: TRANSACTION REVERSAL: ACH BANK TRANSFER ON 04/29/2024 NOT COMPLETED DECLINED REQUEST SUSPECTED FRAUD CREDIT.

      - Advised most recent transfer sent on 5/3/24 has not reversed back and should be received, going on 2 business days.

      I had advised Way2Go is not keeping funds from you purposely, and that errors occur and/or the system is flagging the transfer as fraud to protect the account.

      I had advised if the issue continues, to reach out to your local agency and have your funds redirected to a personal banking account. No further questions.

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
      Tel: ************  
      (Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******) 
      Email: ********************************************* 

      Customer Answer

      Date: 05/06/2024


      Complaint: 21664058

      I am rejecting this response because:

      I am still unable to transfer funds even though I am following all security protocols required by your site.  The explanation I was given was that the transaction was flagged as fraud.  I have completed a larger transfer in the past but my last two transactions have been disallowed.  This is a service contracted by AZ DES for its claimants and it is clearly not working.  

      Please contact me ASAP to resolve.

      Regards,

      ***********************

      Business Response

      Date: 05/08/2024

      Dear ************, 

      The issue with Way2Go cardholder's not being able to transfer funds is being looked into. I will follow up once we have a resolution to this matter. Thank you.

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************  
      (Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******) 
      Email: ********************************************* 

    • Initial Complaint

      Date:05/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money was stolen from my Way2go bank card 4/4/24. Reached out to Way2go bank the same day. I was told a claim would be open to look into the stolen funds. I received a letter in the mail April 18th, Informing me the ***************************** has made a final determination regarding the dispute I filed on 4/4/24 in the amount of $375.21, regarding a transfer of funds to a bank account. Their records indicated that the funds from my card account was deposited into a bank account at One ******** *********************** which was indicated in the transfer request. I was told to contact the bank directly at ************** to correct the the transfer since they are the financial institution who received the funds. My bank also stated I would need documentation from One Finance stated I do not have an account with them. Since the beginning of April I have gone back-and-forth between the two banks. One Finance stated they will send me a document started I don't have an account with them but never does. Way2Go has refunded the other two charges but will not refund the transfer of $375.21 until I receive a document from One Finance started I do not have an account with them.

      Business Response

      Date: 05/07/2024

      Dear *****************************, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. It was a please speaking with you this after. This is written confirmation that issue listed has been resolved as the dispute 1-7839013194 has been overturned to closed and approved. As I mentioned a credit letter would arrive within 5/10 days. If any further issues arise please don't hesitate to reach out. Thank you for your time.
       
      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit Card Program
      Tel: ************
      (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)

      Customer Answer

      Date: 05/07/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no option to reach a human being and you are disconnected if you dont select one of the prompts that only take you through the automated line. I attempted to log on and the image was incorrect. It says to call the number provided if you dont recognize the image, then. When you try to call as directed, no one answers the line. It doesnt make sense that I cant access my own account.

      Business Response

      Date: 04/25/2024

      Dear ******** St. *****, 
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. This is written confirmation that the issue listed above has been resolved as you mentioned in your email reply sent in 4/24/2024 .If any further issues arise please don't hesitate to reach out. Thank you for your time.
       
      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit Card Program

      Tel: ************
      (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
      Email: ********************************************* 

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have the *** child support card through Way2go. There are zero human customer ******************** representatives. My card broke, the chip was never reliable, I requested a new card on March 13th. I have not recieved the new card and there is no way to request or expedite another payment until I have an active card. I can not transfer funds to my bank or spend any of my needed support money, because I do not have an active card. There is way to request a second card. I have thousands of dollars that I need for bills and food locked up in this loop. It is inexcusable. This service is horrible.

      Business Response

      Date: 04/16/2024

      Dear Ms./Mrs., **********, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have made several attempts on the following dates 4/12/2024, 4/15/2024 and 4/16/2024 via the phone # ************ to reach you to discuss your concerns listed above. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you. 
      Respectfully, 

      *************;
      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit Card Program

      Tel: ************
      (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
      Email: ********************************************* 

    • Initial Complaint

      Date:04/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the worst experience Ive had with any card I cannot get my money off the card the ***s that it says to go to dont accept the card or you have to pay a large fee. Also, the minimum says 500 per day when I go to the *** I could only get 300. I am unable to get anyone in customer service unable to transfer money to my regular account, how do we correct this?

      Business Response

      Date: 04/10/2024

      Dear ************, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. Per our phone conversation earlier this afternoon we did assess the account and were able to review the fee's that would apply if any for certain purchases you may have been attempting to make. 

      I do apologize for any inconvenience this may have caused. Thank you for allowing me to assist the best way possible. Have a great day!

      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my bank account for two months now. IT only called once and I missed that called and this bank is refusing to unlock my account.

      Business Response

      Date: 04/16/2024

      Dear ******************, 


      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation on 4/11/2024. I did advise a web support request would be submitted and an additional agent would be assisting to address your concerns.
       
      I do apologize for any inconvenience this may have caused. Thank you for allowing me to assist the best way possible. Have a great day.
       
       
      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the WORST run company and website and APP! It quite literally NEVER WORKS. ** state FORCED ** to use them for our child support, and the company keeps our money ** their transfer system *****.. ******** being forced to relog in, every page you continue to sends you back to log in screen. THEY ARE A JOKE We need a class action suit against them AND ******** for going with the cheap loser company!

      Business Response

      Date: 04/08/2024

      Dear Ms./*****************, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have made several attempts on the following dates 4/4/2024, 4/5/2024, and 4/8/2024 via the phone # ************ to reach you to discuss your concerns listed above. In addition I have sent an email to ******************** on 4/4/2024 and 4/5/2024. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you. 
      Respectfully, 

      *************;
      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit Card Program

      Tel: ************
      (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
      Email: *********************************************

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This card is useless. It won't let me transfer it to another bank and declines transactions at random. Both automatic and one time transfers just take the money out of the account for two days then place it right back. I call customer service to find out why but of course they are no help whatsoever. When you actually manage to get someone on the line they either have an attitude, don't know what they're talking about, or both. I paid $15 to expedite this card and can't even use it. I don't know if it's a problem with the card itself or the company as a whole but this isn't right

      Business Response

      Date: 04/01/2024

      Dear Ms./*************************, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation earlier this afternoon. I have provided the information available regarding Direct Deposit/ACH transfers for the ******** Un-Employment program. 

      I do apologize for any inconvenience this may have caused. Thank you for allowing me to assist the best way possible. If you have any further questions or concerns don't hesitate to reach out to my contact information listed below. 

      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a card from way2go for child support payments. The card rarely works for purchases. When you call the customer service number, their is no way to actually talk to a real person. To try and see why this is happening. There is money on the account, I'm not over any purchase limits. It just does not work when you want/need it to.

      Business Response

      Date: 03/25/2024

      Dear Ms./*****************, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have made several attempts on the following dates 3/20/2024, 3/21/2024, and 3/25/2024. via the phone # ************ to reach you to discuss your concerns listed above. In addition I have sent an email to ************************ on 3/20/2024 and 3/21/2024 in which an email reply was sent but no response has been received. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you. 
      Respectfully, 

      *************;
      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit Card Program

      Tel: ************
      (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
      Email: ********************************************* 

    • Initial Complaint

      Date:03/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY GOD PLEASE HELP ME. MY ATTEMPTS TO RESOLVE THE ISSUE WITH DIRECT EXPRESS at ************** ARE UNSUCCESSFUL. I AM UNABLE TO GET THROUGH TO THE CUSTOMER SERVICE. I CAN'T EVEN BUY TOILET PAPER, BECAUSE DIRECT EXPRESS IS HOLDING MY CARD AND ACCOUNT HOSTAGE. PLEASED UNBLOCK MY DIRECT EXPRESS CARD. I HAVE KIDS TO FEED! PLEASE HELP ME! I AM BEING TREATED UNFAIR. AS A CITIZEN OF *****************, MY HEART IS BROKEN. THIS IS HOW ******* TREAT THEIR OWN CITIZENS! PLEASE HELP ME GET MY CARD UNBLOCKED! PLEASE RESPOND! I

      Business Response

      Date: 03/25/2024

      Dear ******* ******************************* name is ******** and I'm a Cardholder Advocate with the Direct Express Debit Card Program. I have made several attempts on the following dates 3/19/2024, 3/21/2024, and 3/25/2024 via phone # ************ with the intent to reach you to discuss your concerns listed above. In addition I have sent an email to ******************* on 3/19/2024 and  3/21/2024 with no response.. This is written confirmation that further information is needed to have your account properly reviewed. Please follow up to the contact information below if further assistance is still needed. Thank you
       
      Respectfully, 
      *************;
      Advocate 
      Direct Express Advocacy Group
      Direct Express Debit Card Program
      Tel: ************  

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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