Reviews

Review Details

• Review fromPatrick B

  Date: 05/27/2023

  5 stars

  Patrick B

  Date: 05/27/2023

  I had purchased a lawn mower from SnowJoe as well as an extended warranty. A couple of years later my back wheels wouldn't stay in place at the proper elevation. It was a little bit challenging getting a response from the company, but once I did they were quick to support. They had me take a video of the issue and then send everything back in a box. That was a little bit of a challenge, but I went to a hardware store and bought an extra large box for seven bucks and made it work. As soon as it entered the mail they processed the return and sent a new replacement mower to me. All In all, it was a positive experience.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Patrick,
  
  Thank you for sharing your experience with us regarding your lawn mower and extended warranty. We appreciate your patience and understanding during the process, and we're glad to hear that overall, it was a positive experience.
  
  We apologize for any initial challenges you faced in getting a response from our company. We strive to provide prompt and efficient customer support, and we're continuously working to improve our communication channels.
  
  We're pleased to know that once you were able to connect with us, our team was quick to support you. We understand the importance of addressing any issues with our products and ensuring customer satisfaction. We appreciate your efforts in providing a video of the problem and returning the mower in a suitable box. Your cooperation helps us assess and resolve the issue effectively.
  
  We're glad to hear that upon receiving your return, we promptly processed the replacement and sent you a new mower. Your satisfaction is our priority, and we're committed to standing behind our products and warranties.
  
  If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromTewolde Y

  Date: 05/27/2023

  5 stars

  Tewolde Y

  Date: 05/27/2023

  Yeah what I like about this company is really very hard working customer service keep it up and thanks again Mr **** for your wonderful service god bless ALL.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Tewolde,
  
  Thank you for reaching out and expressing your appreciation for our hardworking customer service team. We're thrilled to hear that you had a positive experience with Alex, and we'll be sure to pass along your kind words to him.
  
  At Snow Joe + Sun Joe, we take pride in delivering excellent customer service and ensuring that our customers' needs are met. We understand the importance of providing timely and helpful assistance, and we're glad that he was able to provide you with wonderful service.
  
  Your kind words and encouragement mean a lot to us, and we'll continue to work hard to serve our customers to the best of our abilities. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
  
  Thank you for choosing Snow Joe + Sun Joe, and may you be blessed as well.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromRex A

  Date: 05/27/2023

  5 stars

  Rex A

  Date: 05/27/2023

  Really pleased with the response from SunJoe concerning my pressure not working. After describing the problem I was having with the unit, ************************* trouble shot the various things that could cause the problem. As he walked me through an evaluation of the unit, I felt like I was had a virtual technician at my left hand. Once we concluded, ***** advised me that there was really nothing that could be fixed and arranged for a new unit to be sent. I promptly boxed it up and went to *** with a shipping label he sent. One scan at *** and it was on its way. ***** treated me with understanding and respect and I really appreciated the genuine sincere attitude he evoked to help me with my problem. Thanks so much.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Rex,
  
  Thank you for taking the time to share your positive experience with our customer care team. We're thrilled to hear that you were pleased with the response and support you received regarding your pressure washer issue.
  
  We understand how frustrating it can be when a product doesn't work as expected, but we're glad that Romel Mendoza from our team was able to assist you effectively. It's fantastic to know that he provided thorough troubleshooting guidance, making you feel like you had a virtual technician by your side.
  
  We're committed to delivering exceptional service and ensuring that our customers feel supported throughout the process. Our goal is to resolve any issues quickly and efficiently, so you can get back to using your equipment without delay. We appreciate your cooperation in returning the defective unit by utilizing the shipping label provided.
  
  We're thrilled that Romel exhibited these qualities while assisting you. We'll make sure to pass along your kind words to him and recognize his outstanding efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
  
  Thank you for choosing to go with Joe!
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromBarb G

  Date: 05/27/2023

  5 stars

  Barb G

  Date: 05/27/2023

  Love the he hose very easy to use had a inside split and they replaced with out any problems

  Snow Joe LLC

  Date: 06/01/2023

  Dear Barb,
  
  Thank you for reaching out to us and sharing your positive experience with our hose and customer care team. We're delighted to hear that you love our hose and found it easy to use.
  
  We apologize for the issue you experienced with the split, but we're glad to know that our customer care team promptly resolved the problem by providing a replacement without any hassle. At Snow Joe + Sun Joe, we strive to ensure that our customers are satisfied with our products and receive the support they need.
  
  We appreciate your feedback and are committed to delivering high-quality products and excellent customer service. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help and ensure your continued satisfaction.
  
  Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you again in the future.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromKimberly D

  Date: 05/27/2023

  5 stars

  Kimberly D

  Date: 05/27/2023

  Great experience! **** was so helpful and was able to find me a replacement sprinkler. I appreciate good customer service! Thank you!

  Snow Joe LLC

  Date: 06/01/2023

  Dear Kimberly,
  
  Thank you for reaching out to us and sharing your positive experience with our customer service team. We're thrilled to hear that Alex provided you with excellent assistance and was able to find a replacement sprinkler for you.
  
  At Snow Joe + Sun Joe, we value our customers and strive to provide the best possible service. It's great to know that he was helpful and ensured that you received the support you needed. We believe that good customer service is essential in creating a positive and satisfying experience for our customers.
  
  If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a great experience with our products.
  
  Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again in the future.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromJudy M

  Date: 05/27/2023

  5 stars

  Judy M

  Date: 05/27/2023

  I absolutely love your company. I am on my second Sun Joe Trimmer and it conked out on me. I contacted your company and ***************** (contractor) was extremely helpful and courteous. The gears sounded stripped so he arranged to send me a new trimmer. He also said I did not have to return the broken one so I am able to use the battery as a backup for my new one (hopefully). I will continue to use your company and have already sent you a new customer (neighbor) that was impressed with your trimmer and service. Keep up the good work.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Judy,
  
  Thank you for your kind words and for your loyalty to Snow Joe + Sun Joe. We're delighted to hear that you love our company and that you have been a satisfied customer.
  
  We apologize for the inconvenience you experienced with your second grass trimmer, but we're glad that our customer service representative, Marvin Seva, was able to assist you promptly and provide you with a solution. It's wonderful to know that he was helpful, and courteous, and arranged for a replacement trimmer to be sent to you. We hope that the new trimmer will meet your expectations and provide you with excellent performance.
  
  We appreciate your understanding and willingness to continue using our products. It's fantastic to hear that you have already recommended us to your neighbor based on your positive experience with our trimmer and service. We strive to maintain high standards and ensure customer satisfaction, and your recommendation means a lot to us.
  
  If you have any further questions or need any assistance, please don't hesitate to reach out to us. We value your feedback and are here to help you. Thank you once again for your support and for being a part of the Snow Joe + Sun Joe family.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromJoshua S

  Date: 05/27/2023

  5 stars

  Joshua S

  Date: 05/27/2023

  Excellent customer service. They stood by their 2yr warranty when I had an issue with my hose. *************************** in customer service was very easy to work with and extremely helpful.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Joshua,
  
  Thank you for reaching out to us and sharing your positive experience with our customer service team. We're thrilled to hear that you received excellent service and that we were able to assist you with the issue you had with your hose.
  
  At Snow Joe + Sun Joe, we take pride in standing behind our products and honoring our warranty commitments. We're glad to hear that our team was able to resolve the issue and provide you with the support you needed. It's fantastic to know that Ray Baricuatro from our customer service team was easy to work with and provided you with helpful assistance.
  
  We appreciate your kind words and recognition of our efforts to ensure customer satisfaction. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to help and make sure you have a positive experience with our products and services.
  
  Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromTara R

  Date: 05/27/2023

  5 stars

  Tara R

  Date: 05/27/2023

  My experience with this company was a great one! My Aqua *********** experienced a defect and I contacted via chat to file a warranty claim. I wasnt sure it would go smoothly but the process was super fast and easy with the help of agent ***************************. In a time when many companies seem to place themselves above their customers, this is one that actually still tries to make their customers happy! It is much appreciated!

  Snow Joe LLC

  Date: 06/01/2023

  Dear Tara,
  
  Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that your interaction with our company was a great one!
  
  We're sorry to hear about the defect in your garden hose, but we're glad that you reached out to us via chat to file a warranty claim. Our team is committed to providing efficient and hassle-free service, and we're delighted that the process was smooth, fast, and easy for you, thanks to the assistance of our agent, Ray Baricuatro.
  
  In a world where customer service can sometimes fall short, we strive to go above and beyond to ensure our customers' satisfaction. Your kind words and appreciation mean a lot to us, and they serve as a testament to our dedication to making our customers happy.
  
  Should you have any further questions or require any assistance in the future, please don't hesitate to reach out to us. We're always here to help and make your experience with our products and services a positive one.
  
  Thank you for choosing Snow Joe + Sun Joe, and we truly appreciate your support and feedback.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromBrian M

  Date: 05/27/2023

  4 stars

  Brian M

  Date: 05/27/2023

  Handling of claim was speedy and efficient. However a more permanent solution to my issue would be greatly appreciated. Second time this is happening with no actual reasoning and I am using and storing product correctly with the manufacturers recommendations. Fine product when working.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Brian,
  
  Thank you for taking the time to share your feedback with us. We strive to provide excellent customer service, and your satisfaction is our top priority.
  
  We understand that experiencing the same issue multiple times can be frustrating, especially when you have been following the manufacturer's recommendations for product usage and storage. We apologize for any inconvenience this has caused you. We value your loyalty and trust in our brand, and we want to assure you that we take your concerns seriously.
  
  To provide a more permanent solution to the issue you've been facing, we would appreciate it if you could provide us with further details about the specific problem you're encountering. This will enable us to investigate the matter thoroughly and work towards finding a resolution that meets your expectations.
  
  Please reach out to our Customer Care team directly with the additional information, and they will be more than happy to assist you further. We are committed to resolving any issues you may be facing to ensure your continued satisfaction with our products.
  
  Once again, we appreciate your feedback and apologize for any inconvenience caused. We value your business and look forward to serving you with the utmost care and attention to detail.
  
  Best regards,
  Snow Joe + Sun Joe Customer Care

• Review fromKatie W

  Date: 05/27/2023

  5 stars

  Katie W

  Date: 05/27/2023

  I purchased a hose back in April. It sprung a leak after only a few uses. I contacted customer support to inact the warranty. Within minutes they had a replacement shipped out to me, which I received a few days later. I have had the new hose for a month and I use it daily with no issues. Overall, customer support was great, and I am super happy with this purchase.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Katie,
  
  Thank you for sharing your positive experience with our customer support team. We're glad to hear that you reached out to us regarding the issue with your hose and that our team promptly assisted you in initiating the warranty process.
  
  We understand the importance of resolving such matters quickly, and we're delighted that within minutes of contacting us, a replacement hose was shipped out to you. It's fantastic to know that you received the new hose just a few days later and have been using it daily without any issues for the past month.
  
  At Snow Joe + Sun Joe, we strive to provide excellent customer support and stand behind the quality of our products. Your satisfaction is our priority, and we're thrilled that we could swiftly address your concerns and provide a resolution that met your needs.
  
  Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help and ensure your continued satisfaction.
  
  Thank you for choosing Snow Joe + Sun Joe, and we appreciate your positive feedback.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care