Reviews

Review Details

• Review fromBill C

  Date: 05/27/2023

  5 stars

  Bill C

  Date: 05/27/2023

  **************** was great. Bought a hose about a year ago, it broke. I called and they sent me an RMA shipping label via email. Received the new hose in less than a week. The hardest thing was rolling / folding the hose to fit in the only box I had.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Bill,
  
  Thank you for taking the time to share your positive experience with us. We're delighted to hear that you had a great customer service experience when you contacted us about your broken hose. Our team promptly provided you with a prepaid return label and ensured a hassle-free return process.
  
  We understand that packaging the hose for return can sometimes be challenging, but we appreciate your efforts in finding a suitable box. We're glad that you received the replacement hose in less than a week, allowing you to continue using it for your gardening needs.
  
  At Snow Joe + Sun Joe, we strive to provide excellent customer service and stand behind our products. Your satisfaction is our top priority, and we're thrilled that we were able to resolve your issue efficiently.
  
  If you have any further questions or need any assistance in the future, please feel free to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromChris in St. Louis I

  Date: 05/26/2023

  4 stars

  Chris in St. Louis I

  Date: 05/26/2023

  Worked with ********* on a warranty replacement for a 75' hose that sprung a leak, with no damage to jacket, just normal noon commercial water pressure. Because the product was not registered, we had to do that process first, but it was painless thanks to *******. I was surprised that I had to ship the defective unit back before they would send my replacement. I'm now waiting for the replacement. I'm glad I kept my receipt.

  Snow Joe LLC

  Date: 05/31/2023

  Dear Chris,
  
  Thank you for sharing your feedback with us regarding your experience working with Alexander for a warranty replacement of your 75' hose. We appreciate your patience and understanding throughout the process.
  
  Regarding the return of the defective unit, we apologize for any inconvenience it may have caused. Returning the unit before sending the replacement is a standard procedure to ensure the quality control and proper handling of warranty claims. We appreciate your cooperation in this matter.
  
  We're now actively working on sending your replacement, and we appreciate your patience. We're confident that the new hose will meet your expectations and provide you with reliable performance.
  
  Thank you for keeping your receipt, as it will assist us in expediting the replacement process. If you have any further questions or need any additional assistance, please feel free to reach out. We're here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromVippalav S

  Date: 05/26/2023

  5 stars

  Vippalav S

  Date: 05/26/2023

  Amazing job done by *********..She heard everything and given the best solution which she could..I am really impressed.. Cheers for her!

  Snow Joe LLC

  Date: 05/31/2023

  Dear Vippalav,
  
  Thank you for sharing your feedback and expressing your satisfaction with the amazing job done by Annabelle. We're thrilled to hear that she actively listened to your concerns and provided the best possible solution.
  
  At Snow Joe + Sun Joe, we take pride in our dedicated and knowledgeable team members, and we're delighted that Annabelle was able to impress you with her assistance. We will be sure to pass along your kind words to her and acknowledge her exceptional service.
  
  Thank you for choosing Snow Joe + Sun Joe, and if you have any further questions or need any additional support, please don't hesitate to reach out. We're here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromTimothy L

  Date: 05/26/2023

  5 stars

  Timothy L

  Date: 05/26/2023

  ********* (Contractor) was very helpful when my order arrived damaged. He helped me by ordering a replacement and sending me the return label to ship the damaged item back for free.

  Snow Joe LLC

  Date: 05/31/2023

  Dear Timothy,
  
  Thank you for taking the time to share your positive experience with Alexander, our representative. We're pleased to hear that he provided you with excellent assistance when your order arrived damaged.
  
  We understand how frustrating it can be to receive a damaged item, but we're glad that Alexander was able to help by promptly ordering a replacement for you. Additionally, arranging the return and providing a free shipping label for the damaged item reflects our commitment to resolving such situations efficiently.
  
  Your satisfaction is our priority, and we greatly appreciate your kind words. If you have any further questions or require any additional assistance, please feel free to reach out. We're always here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromShashank G

  Date: 05/26/2023

  5 stars

  Shashank G

  Date: 05/26/2023

  *********************************** provided with a lightning fast solution to my problem. Much appreciated!

  Snow Joe LLC

  Date: 05/31/2023

  Dear Shashank,
  
  Thank you for sharing your feedback with us regarding the lightning-fast solution provided by Alexander Viajedor. We're thrilled to hear that he was able to promptly address your problem and provide a satisfactory resolution.
  
  At Snow Joe + Sun Joe, we strive to provide efficient and effective support to our customers, and it's always gratifying to hear when our team members exceed expectations. We will be sure to pass along your kind words to Alexander and acknowledge his exceptional service.
  
  If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromAbigail M

  Date: 05/26/2023

  5 stars

  Abigail M

  Date: 05/26/2023

  **************** was wonderful. They are willing to replace the lawnmower because of a missing safety key. I will update my review at the completion of my whole experience with this company. I am confident however, because I own two other yard tools and they work very well which impressed me because they were also very affordable.

  Snow Joe LLC

  Date: 05/31/2023

  Dear Abigail,
  
  Thank you for sharing your positive feedback about our customer service. We're glad to hear that our team was willing to assist you in replacing the missing safety key for your lawnmower.
  
  We appreciate your confidence in our company and products. It's fantastic to know that you already own two other yard tools from us, and they have impressed you with their performance and affordability. We strive to provide reliable and cost-effective solutions to meet our customers' needs.
  
  We look forward to completing your whole experience with us, and we're confident that it will be a positive one. If you have any further questions or require any additional assistance, please feel free to reach out. We're here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromTony L

  Date: 05/26/2023

  5 stars
  ********* (contractor) was super helpful in fixing my pressure washer. Bought units from other companies but Sun Joe's customer service is a cut above.

• Review fromFrank L

  Date: 05/26/2023

  5 stars

  Frank L

  Date: 05/26/2023

  ************************************* was very helpful in assisting me in my case.She was able to find the issue and respond expeditiously to resolve my call. The Snow Joe company and its staff were very helpful to me,and are resolving my problem in having my part shipped very quickly.

  Snow Joe LLC

  Date: 05/31/2023

  Dear Frank,
  
  Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Geneveve Managbanag provided you with excellent assistance and was able to quickly identify and resolve the issue you were facing.
  
  At Snow Joe + Sun Joe, we take pride in our dedicated and helpful staff, and we're glad to know that they were able to provide the support you needed.
  
  Your satisfaction is our priority, and we greatly appreciate your kind words. If you have any further questions or need any additional assistance, please feel free to reach out. We're always here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromDiane T

  Date: 05/26/2023

  5 stars

  Diane T

  Date: 05/26/2023

  I have 3 Aqua ************ and have been very pleased with them. One of them recently had a seam burst. I was VERY, VERY pleased with the customer service I received from the contractor ****************************** in sending me a replacement hose as mine was still under warranty. What a breath of fresh air to call a company that didn't give you the run around. I called on 5/22 and my new hose arrived today 5/26. Talk about good service. Thank You. So uncommon in today's business world. You deserve kudos for a customer service problem handled professionally.

  Snow Joe LLC

  Date: 05/31/2023

  Dear Diane,
  
  Thank you for sharing your positive experience with our Aqua Joe hoses and the outstanding customer service you received. We are delighted to hear that you have been pleased with the performance of our hoses and that when one experienced a seam burst, Romel, our representative, promptly provided a replacement under warranty.
  
  We understand the importance of efficient and hassle-free customer service, and we're glad that we were able to exceed your expectations. We aim to be a breath of fresh air in the business world, providing timely solutions and avoiding unnecessary delays or complications. It's fantastic to hear that your call on 5/22 resulted in the arrival of your new hose just four days later, on 5/26.
  
  If you ever need assistance in the future or have any further questions, please don't hesitate to reach out. We're here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromRick H

  Date: 05/26/2023

  5 stars

  Rick H

  Date: 05/26/2023

  The tension adjuster pin got lost. This is the only part in the owners manual that does not have an actual part number..It took a couple emails to sort that out, but Anabelle (Contractor) sent me the hardware kit with the missing part and I am able to use the pole saw again.

  Snow Joe LLC

  Date: 05/31/2023

  Dear Rick,
  
  Thank you for sharing your feedback with us regarding the missing tension adjuster pin for your pole saw. We apologize for any inconvenience this may have caused you initially.
  
  We understand the frustration when a crucial part is missing, especially when it's not clearly identified in the owner's manual. However, we're glad that Anabelle, our representative, was able to assist you in resolving the issue. By sending you the necessary hardware kit with the missing part, she ensured that you can now use your pole saw again without any further delays.
  
  Your satisfaction is important to us, and we appreciate your patience and understanding throughout the process. If you have any other questions or require further assistance, please feel free to reach out. We're here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care