Business Profile
Manufactured Home Supplies
Snow Joe LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
4.65/5 stars
Average of 1,207 Customer Reviews
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Review fromReenie P
Date: 05/21/2023
5 starsReenie P
Date: 05/21/2023
A company that you can actually contact by phone! That is huge nowadays. I contacted them on the first try and my problem was solved. The lid to my weed sprayer was cracked. They did not have a replacement lid available, but because I had a warranty on it, they are replacing the weed sprayer. What service!!! I will not hesitate to purchase from Snow Joe!Snow Joe LLC
Date: 05/23/2023
Dear ******,Thank you for taking the time to share your positive experience with our customer care team at **********************. We're thrilled to hear that you had a great experience and that we were able to assist you promptly.We understand the importance of accessible customer service, and we're committed to providing excellent support to our valued customers. We're glad that you were able to reach ** easily and that we were able to address your issue with the cracked lid on your weed sprayer. Your satisfaction is our priority, and we're delighted that we could resolve the problem for you.We appreciate your kind words and your confidence in our company. It means a lot to **. If you ever have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have a positive experience with our products.Thank you for choosing Snow Joe. We truly value your support, and we look forward to serving you again in the future.Best Regards,Snow Joe + Sun Joe *************Review fromMarlene C
Date: 05/20/2023
5 starsMarlene C
Date: 05/20/2023
Very nice and helpful ****** answered and is sending me a new hose. Very good experienceSnow Joe LLC
Date: 05/23/2023
Dear *******,Thank you for sharing your positive experience with us. We're delighted to hear that ****** provided you with excellent assistance and is sending you a new hose.At Snow Joe + Sun Joe, we prioritize customer satisfaction and strive to provide the best possible service. We're glad that he was able to help resolve your issue and ensure that you have a positive experience with our products.If you have any further questions or need any additional assistance, please feel free to reach out to **. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future.Best Regards,Snow Joe + Sun Joe *************Review fromDelton B
Date: 05/20/2023
5 starsDelton B
Date: 05/20/2023
I bout a used Sunjoe dethatcher Aj801e on Amazon. first time I used it the raked attachment broke. helpful great company, Replaced my part, even though it wasn't covered under warranty! Very helpful!Snow Joe LLC
Date: 05/23/2023
Dear ******,Thank you for taking the time to share your experience with us. We're glad to hear that our team was able to assist you with the replacement of the raked attachment for your lawn dethatcher, even though it wasn't covered under warranty.At Snow Joe + Sun Joe, we strive to provide exceptional customer care and stand behind the quality of our products. We understand that unforeseen issues can arise, and we're committed to finding solutions that meet the needs of our customers.If you have any further questions or need any additional assistance, please don't hesitate to reach out to **. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future.Best Regards,Snow Joe + Sun Joe *************Review fromNaomi T
Date: 05/20/2023
5 starsNaomi T
Date: 05/20/2023
***** was patient and helped me work through my issues with the mower and needed replacementSnow Joe LLC
Date: 05/23/2023
Dear *****,Thank you for sharing your feedback with us. We're pleased to hear that ***** provided you with patient and helpful assistance in resolving the issues you encountered with your mower.At Snow Joe + Sun Joe, we strive to provide exceptional customer care, and we're glad that he was able to assist you effectively. We understand that encountering problems with a product can be frustrating, and we're committed to ensuring that our customers receive the support they need.If you have any further questions or need any additional assistance, please don't hesitate to reach out to **. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support, and we look forward to serving you again in the future.Best Regards,Snow Joe + Sun Joe *************Review fromStacey K
Date: 05/20/2023
5 starsStacey K
Date: 05/20/2023
So far GREAT. It feels to good to be true. Such great customer care service is unheard of in this day of age!Snow Joe LLC
Date: 05/22/2023
*****************,Thank you for taking the time to share your positive experience with our customer care service. We're thrilled to hear that you have had a great experience with us, and we appreciate your kind words.At Snow Joe + Sun Joe, we strive to provide exceptional customer care and ensure that our customers receive the support they deserve. We understand that outstanding service is not always the norm in today's world, but we're dedicated to going above and beyond to exceed your expectations.Your satisfaction is our top priority, and we're glad to have been able to meet your needs. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to **. We're always here to help.Thank you for choosing Snow Joe + Sun Joe. We truly value your support, and we look forward to serving you in the future.Best Regards,Snow Joe + Sun Joe *************Review fromMark H
Date: 05/20/2023
5 starsMark H
Date: 05/20/2023
My sun joe mower stopped working and a replacement was sent soon after I sent the defective unit back. However the replacement was an electric mower, and I did have a rechargeable. I called them back and they will be sending a rechargeable one now. The customer service is excellent there, the agent I just spoke to is ****.Snow Joe LLC
Date: 05/22/2023
Dear ****,Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced with the replacement of your Sun Joe mower. We appreciate your feedback and value your satisfaction as a customer.We're glad to hear that our customer service agent *****, was able to assist you and arrange for the correct replacement to be sent promptly. We apologize for the oversight in initially sending you an electric mower instead of the rechargeable one you had. Our goal is to ensure that you receive the product that meets your needs and expectations.Rest assured, we have taken note of your feedback and will address this internally to prevent similar occurrences in the future. Your satisfaction is important to **, and we appreciate your understanding and patience throughout this process.If you have any further questions or need any additional assistance, please don't hesitate to reach out to **. Thank you for choosing Snow Joe + Sun Joe, and we apologize once again for any inconvenience caused. We appreciate your continued support.Best Regards,Snow Joe + Sun Joe *************Review fromMark C
Date: 05/19/2023
5 starsMark C
Date: 05/19/2023
I called to address an issue with a product and *************************** listened to my concerns and was very helpful rectifying the problem. She went above and beyond and was very professional even after my rant.Snow Joe LLC
Date: 05/22/2023
Dear ****,Thank you for reaching out to us and sharing your feedback. We appreciate your kind words about *************************** from our customer care team. We're glad to hear that she listened to your concerns and provided you with helpful assistance in rectifying the problem you encountered.At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it's great to know that ***** went above and beyond to address your concerns professionally, even in the face of frustration. We understand that dealing with product issues can be frustrating, and we're here to ensure that our customers' concerns are heard and resolved to their satisfaction.We value your feedback and take it seriously as we continuously work to improve our products and services. If you have any further questions or need any additional assistance, please don't hesitate to reach out to **. We're here to help.Thank you once again for choosing Snow Joe + Sun Joe, and we appreciate your understanding and support.Best Regards,Snow Joe + Sun Joe *************Review fromRichard G
Date: 05/19/2023
3 starsRichard G
Date: 05/19/2023
*********************************** (Contractor) was quite helpful in registering my SunJoe SPX2000-H pressure washer. It worked ok, but I was expecting a little better result.The HSN demo on TV gives the impression of more power than it actually has.******************Snow Joe LLC
Date: 05/22/2023
Dear *******,Thank you for sharing your feedback with us regarding your pressure washer. We appreciate your honesty and are glad to hear that ********* was helpful in registering your product.We apologize if the performance of the pressure washer did not meet your expectations. We understand that the demonstration on TV may have created a different impression regarding its power. We strive to provide accurate and transparent information about our products, and we apologize for any confusion caused.If you have any specific concerns or issues with the performance of your pressure washer, we encourage you to reach out to our customer support team. At **********************, we continuously work to improve our products based on customer feedback. Your input is valuable to **, and we appreciate you taking the time to share your experience. Thank you once again for choosing Snow Joe, and we hope to have the opportunity to exceed your expectations in the future.Best Regards,Snow Joe + Sun Joe *************Review fromTeressa E
Date: 05/19/2023
1 starTeressa E
Date: 05/19/2023
I purchased an electric snow joe snow blower and it has never worked. I contacted customer service and they could not help me and took several weeks to respond to each of my emails. I will never purchase or recommend snow joe to anyone.Snow Joe LLC
Date: 05/22/2023
Dear *******,We apologize for the inconvenience you've experienced with your snow blower. We understand how frustrating it can be when a product doesn't work as expected, and we apologize for the delayed response from our customer service team.Upon reviewing your case, we regret to inform you that your unit is currently out of warranty and has limitations on what we can provide to resolve your concern. However, we want to make things right for you and hope you can receive the message in the email we sent.We value your feedback and appreciate your willingness to give ** another chance. Should you have any further questions or concerns, please don't hesitate to contact **. We are committed to providing better customer service and ensuring your satisfaction. Best Regards,Snow Joe + Sun Joe *************Review fromPhil C
Date: 05/19/2023
4 starsPhil C
Date: 05/19/2023
Disappointed that the product was defective with a missing part However Cwen was very polite and respectfulSnow Joe LLC
Date: 05/22/2023
Dear ****,Thank you for bringing your experience to our attention. We apologize for the disappointment you faced with the defective product and the missing part. We understand that this can be frustrating and we sincerely apologize for any inconvenience caused.We appreciate your kind words about our customer service representative Queen. We strive to provide exceptional service and it's great to hear that she was polite and respectful in assisting you. We value your feedback as it helps ** improve our processes and ensure a better experience for all our customers.Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We remain committed to providing excellent customer service and resolving this matter to your satisfaction. If there is anything else we can assist you with, please do not hesitate to reach out to **.Best Regards,Snow Joe + Sun Joe *************
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