Reviews

Review Details

• Review fromJohn A

  Date: 06/22/2024

  2 stars

  John A

  Date: 06/22/2024

  I ordered a replacement part for an electric power washer on their website. I used Apple pay on the $16 part. The next day I saw a $72 pending charge from Snow Joe so I called them to find out what was up. They informed me the shipping was $51. I asked them to cancel my pending order since it had not been shipped. They refused. Told me I would have to refuse delivery and then go through a claims process for a refund of the item but not the shipping. They yanked me around with multiple holds and then never called me back as the "supervisor/manager" stated he would. I will never do business with this company again. Big mistake!

  Snow Joe LLC

  Date: 06/24/2024

  Dear *********************,We sincerely apologize for the frustrating experience you had with your recent order. Your feedback is crucial to us, and we are committed to understanding why this occurred to improve our service in the future.We understand your concerns about the unexpected shipping charge and the difficulty in cancelling the order once it was processed for delivery. Please know that once the parts or unit are picked up by our courier, cancellation becomes challenging as they are already in transit for delivery. We apologize for any inconvenience this has caused.To address your concerns and arrange a refund, please contact our customer service team at ************, available daily from 9am to 5pm EST. We are dedicated to resolving this matter promptly and ensuring your satisfaction.Thank you for bringing this issue to our attention. We appreciate your patience and the opportunity to make this right for you.Best ******** **************** Team at Shop ***

• Review fromDebra L.

  Date: 06/20/2024

  1 star

  Debra L.

  Date: 06/20/2024

  We purchased a power washer from this company in 2021. We used it once in 2022 and all was great. We put it away and took it out in June 2024, and the dispenser in which the cleaning solution is dispensed did not work. Therefore we used it once for the price we paid. We tried everything they suggested we do via their emails. Nothing worked. I would think someone from the company should have called to speak with us. They never did. Their final decision is, they can not send us a new power washer because it is only a year warranty. I believe one use of an expensive power washer is unacceptable and it should have worked the second time we used it. The company is not willing to send a new one, nor credit us a couple hundred dollars for the purchase of a new one.

  Snow Joe LLC

  Date: 06/25/2024

  Dear *****,Thank you for reaching out to us regarding your recent experience with the Sun Joe SPX3000 power washer. We sincerely apologize for the inconvenience this has caused you.We understand your frustration with the dispenser issue you encountered upon using the power washer again in June 2024, and we regret that our troubleshooting attempts did not resolve the issue for you. Your feedback is invaluable to us, and we are committed to investigating this matter further to determine the root cause.Regarding your warranty coverage, we do offer a standard 2-year warranty with our products, and we encourage you to contact our toll-free number at ************, available every day from 9am to 5pm EST. Our dedicated team is eager to assist you and discuss your warranty options in detail.Again, we apologize for any inconvenience this situation has caused and thank you for your patience and understanding as we work towards a resolution.Best ******** **************** Team at Shop ***

• Review fromLee F

  Date: 05/14/2024

  1 star

  Lee F

  Date: 05/14/2024

  Yesterday I opened my Sunjoe power washer. I had bought it in the fall and waited for the winter to be over. Anyhow, I put everything together and started to use the washer (which btw is my second Sunjoe washer) and found that the where the hose connects to the gun there is water shooting out of the connection. So, I called and spoke to a representative who stated her name is ***. After speaking with *** for a few moments and being told that I would have to send pictures and video of the issue, I asked to speak with a supervisor. *** then relented on the initial request and asked for a receipt. She completely ignored my request for a supervisor. By the time the call was over I had repeated my request for a supervisor 6 times. *** never did get me a supervisor. Instead, *** sent me an email. Oddly enough the email was sent from a person named *********************. I was still on the phone and asked *** about this and she actually said, well that is my real name. Oh. After inspection of my email *** stated that the receipt did not have an order number and that she would need this. By this time, I was not trusting anything this woman was saying. I still wasn't able to speak with a supervisor, so I decided to hang up and call back. After 14 minutes of waiting, guess what happened. *** picked up the phone and this time she told me that she was processing my request and then proceeded to ask for my address. I said don't you have it from our first call and she actually said to me, The representative you spoke to didn't save it. This is a joke. I'm not sure if I'll get a replacement or not but let me just say this. If this is what customers are dealing with you should be ashamed of yourselves, SUNJOE.

  Snow Joe LLC

  Date: 05/15/2024

  Dear ***,We sincerely apologize for the inconvenience you experienced with our customer service. Your feedback is invaluable to us, and we are taking immediate steps to address and resolve this matter.We understand your frustration with the initial handling of your request, and we regret any confusion or inconvenience it caused. Please rest assured that we have processed a warranty replacement for your pressure washer, and it is currently on the way via ****** The tracking ID for your shipment is 741626384165.We strive to provide excellent service to all our customers, and we are committed to improving our processes based on feedback like yours. Thank you for bringing this to our attention, and we appreciate your patience and understanding.If you have any further questions or concerns, please don't hesitate to reach out to us.Best Regards,Shop *** *************

• Review fromJane W

  Date: 04/24/2024

  1 star

  Jane W

  Date: 04/24/2024

  Been trying to get a replacement for a defective Sun Joe sprayer (Snow Joe product) for almost a year - its still under warranty. Every time I contact them Im told they are out of stock and will honor their replacement warranty when new stock arrives - they can never tell when that will be. Every time I look at their website they have plenty in stock for sale - today its even highlighted as one of the Deal of the Day items. This company has no intention of replacing their faulty product (fell apart after 3-4 uses, pieces of plastic broke off the unit so not repairable). Pretty sure at this point its a ploy to wait until the warranty expires - could be wrong, but what Im right about is the intention to avoid sending a replacement

  Snow Joe LLC

  Date: 04/26/2024

  Hello ****,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you've experienced with obtaining a replacement for your defective Sun Joe sprayer. It's disheartening to hear about the challenges you've faced, especially given that the product is still under warranty.We understand your frustration with the inconsistency in stock availability and the apparent discrepancy between what's listed for sale on our website and what's available for warranty replacements. Please know that this is not reflective of our commitment to customer satisfaction.We assure you that our team is dedicated to resolving this matter promptly. Rest assured, one of our representatives will be reaching out to you to discuss the situation further and provide the necessary assistance.To expedite the warranty replacement process, we kindly request a copy of the invoice or receipt for validation purposes. This will enable us to proceed with the next steps swiftly.Your feedback is invaluable to us as it helps us identify areas for improvement in our service. We genuinely appreciate your patience and understanding throughout this ordeal. Please be assured that we will do everything in our power to ensure your satisfaction and resolve this issue to your utmost satisfaction.Once again, we apologize for the inconvenience caused and thank you for your continued support and patience.Best Regards,Shop *** *************

• Review fromDavid K

  Date: 04/02/2024

  1 star

  David K

  Date: 04/02/2024

  The customer service in this company is HORRIBLE! I have been trying for several months to get a replacement for my defective hose, which is under ***************, the company is out of stock (and has been) on almost every hose they carry. Second, I was told they did not want me to return the currently defective hose, because it was too costly for them. Yesterday I received an e-mail stating I would not receive a replacement hose, when they got them back in stock, until I returned the defective one. I truly believe this company is doing everything they can to delay sending me a replacement hose in hopes that I just give up, or until my warranty expires.

  Snow Joe LLC

  Date: 04/03/2024

  Dear *****,We sincerely apologize for the inconvenience you have faced with your defective hose and the challenges you encountered in obtaining a replacement. Your feedback is invaluable to us, and it helps us identify areas for improvement in our service.We are pleased to inform you that we have successfully processed a warranty replacement for two hoses. Upon tracking the shipment, we see that it is on its way, with a scheduled delivery date of 4/8/24 by the end of the day. We are committed to ensuring that you receive the replacements promptly and that you are satisfied with the resolution.We understand the frustration this situation has caused, and we want to assure you that we are dedicated to making things right for you. Your satisfaction is our priority, and we will do our best to ensure a positive outcome.Once again, we apologize for the inconvenience you have experienced and thank you for your understanding and patience throughout this process.Best Regards,Shop *** *************

• Review fromBALJIT S

  Date: 03/11/2024

  1 star

  BALJIT S

  Date: 03/11/2024

  STAY AWAY FROM SNOW JOE DISTRIBUTORS WE NEVER GET PAID WE WORK FOR. HELLO GREETINGS EVERYBODY WE ARE A FREIGHT BROKER COMPANY IN **. AS A FREIGHT BROKER WE ARRANGED TRANSPORTATION & DELIVERED LOADS FOR THE SNOW JOE DISTRIBUTOR IN ******, ** TO THE SNOW JOE DISTRIBUTORS BRANCH IN ********** ********, DE & ALL OTHER ******' HOME DEPOTS, ** MD, AND ** WE USED TRUCKING COMPANIES' TRUCKS TO HAUL ALL THE LOADS BUT WE NEVER GOT PAID FOR THEIR LOADS. SNOW JOE DISTI BUTOR COMPANY IS NOT A TRUSTWORTHY COMPANY BCS SNOW JOE DISTRIBUTORS ARE NOT PAYING THE BROKERS FOR SERVICES. I KNOW MANY BROKERS FILED LAWSUITS AGAINST SNOW JOE DISTRIBUTORS AND WE ARE GOING TO FILE A LAWSUIT AS WELL TOMORROW MORNING PLEASE STAY AWAY FROM THIS FRAUD COMPANY DO NOT TRUST THEM DO NOT WORK WITH THIS COMPANY BCS SNOW JOE IS NOT PAYING ANYONE WE HAVE VERY BAD EXPERIENCE SNOW JOE NEVER REPLIES WE SENT HUNDREDS OF EMAILS. MANAGERS NAMED *********************************************** BOOKED ALL LOADS WITH ** & NEVER GOT PAID FOR THE DELIVERED LOADS WE ARE NOW COMPELLED TO MOVE FORWARD TO FILE A LAWSUIT AGAINST SNOW JOE AND RELATED.FRAUD COMPANY WE WORK FOR THEM FOR $24550. DELIVERED 30 LOADS WE DELIVERED BUT NEVER GOT PAID FOR DELIVERED LOADS DO NOT DO NOT DO NOT TRUST THIS COMPANY STAY AWAY ALL BROKERS DO NOT WORK FOR THIS SNOW JOE DISTRIBUTORS FRAUD COMPANY STAY AWAY FROM SNOW JOE DISTRIBUTORS THANKS

  Snow Joe LLC

  Date: 03/14/2024

  Dear ***,Thank you for contacting Shop ***. We sincerely apologize for the inconvenience you've experienced with our distributors. Your feedback is crucial, and we take your concerns very seriously.We understand the frustration and disappointment caused by not receiving payment for services rendered. Please rest assured that we are actively investigating this matter and taking steps to address it promptly.Your patience and understanding during this process are greatly appreciated. We are committed to resolving this issue and ensuring that such incidents are prevented in the future.We will escalate this matter to the relevant department for further investigation. Your feedback will help us improve our processes and ensure a better experience for our customers and partners.Once again, we apologize for any inconvenience this situation may have caused you. Thank you for bringing this to our attention, and we appreciate your cooperation.Best Regards,Shop *** *************

• Review fromFrances T

  Date: 02/22/2024

  1 star

  Frances T

  Date: 02/22/2024

  I am very unhappy with Snow Joe. I purchased the MODEL: ION18SB-PRO-WHT in 2019 and it is already discontinued, unable to get parts. I only used it 3 times and the rectifier went bad. I purchased this specific thrower for $399.00 and even spent an extra $169.00 for the extra battery. I had a small engine repair shop, who repairs Snow throwers and Snow Joe Snow throwers, call Snow-*** and they stated the Model is discontinued and no parts were available. Snow Joe said you could maybe get the part from an electrical shop. There are too many different types of rectifiers so I emailed Snow Joe for the Specific Item number so perhaps I can get it directly from them, but that was useless. Just that the Model is discontinued. I have had other snow throwers that were 15 years old and older, gas models, that were repaired without a hitch. I am now looking at a more reputable business that sells Cordless battery operated Snow throwers. When I called Snow-*** back about getting a refund, their response was 10% off a new Snow Joe Snow Thrower. How about I send back the broken one and Snow Joe sends me a New One, equivalent Model to one specified above, that takes the same battery, or a full refund. R,Unhappy!

  Snow Joe LLC

  Date: 02/26/2024

  Dear *******,We are truly sorry to hear about the challenges you have faced with your Snow Joe MODEL: ION18SB-PRO and the difficulties in obtaining parts for your unit. We understand your frustration and disappointment with the situation, especially considering the investment you made in purchasing the snow thrower and the additional battery.We sincerely apologize for any inconvenience caused by the discontinuation of the model and the unavailability of the specific part needed for repair. We regret that the response you received regarding the part replacement was not satisfactory and understand your concerns about the limited options provided.Please know that we value your feedback and are committed to improving our service to better meet the needs of our customers. We apologize for any inconvenience caused by the unit being beyond the warranty period and the challenges in finding a suitable replacement part.If you require further assistance or have any questions regarding the warranty or replacement options, please do not hesitate to contact us at ************. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address your concerns.Thank you for sharing your experience with us, and we apologize for any inconvenience you have experienced. Your feedback is valuable to us as we strive to improve our services and support for all our customers.Best ************************ Customer Car

  Snow Joe LLC

  Date: 02/26/2024

  Dear *******,We are truly sorry to hear about the challenges you have faced with your Snow Joe MODEL: ION18SB-PRO and the difficulties in obtaining parts for your unit. We understand your frustration and disappointment with the situation, especially considering the investment you made in purchasing the snow thrower and the additional battery. We sincerely apologize for any inconvenience caused by the discontinuation of the model and the unavailability of the specific part needed for repair. We regret that the response you received regarding the part replacement was not satisfactory and understand your concerns about the limited options provided. Please know that we value your feedback and are committed to improving our service to better meet the needs of our customers. We apologize for any inconvenience caused by the unit being beyond the warranty period and the challenges in finding a suitable replacement part. If you require further assistance or have any questions regarding the warranty or replacement options, please do not hesitate to contact us at ************. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address your concerns. Thank you for sharing your experience with us, and we apologize for any inconvenience you have experienced. Your feedback is valuable to us as we strive to improve our services and support for all our customers. Best Regards, All **************************

• Review fromMichael K

  Date: 02/03/2024

  1 star

  Michael K

  Date: 02/03/2024

  I purchased a Snow Joe snow blower in late November 2023. I did not get the opportunity to try the unit until January 12, **** due to a lack of snow in SE ********.The unit stopped working after going only one foot in 4 inches of snow. The company claimed that the unit would be able to handle 8 inches of snow which proved to be incorrect.When I attempted to return the unit for a refund, I was told that this was not possible since I was past the 30 day return window. They could only offer me a credit rather than the refund I requested.Why would I want to buy another product from Snow Joe when the first item I purchased was a piece of junk?I do not recommend that anyone purchase a snow blower from Snow Joe LLC.

  Snow Joe LLC

  Date: 02/06/2024

  Dear *******,We sincerely apologize for the inconvenience you have experienced with your Snow Joe snow blower. We understand your disappointment with the unit's performance and the difficulty you faced when attempting to return it.We want to assure you that we value you as a customer, and we are committed to addressing your concerns and finding a satisfactory resolution for you. Our dedicated team is ready to assist you in exploring alternate options that *** better meet your needs. Please don't hesitate to contact us at (866) ***********, and we will be more than happy to assist you further.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Your feedback is important to us, and we will use it to improve our products and services. We hope to have the opportunity to regain your trust in our brand.Best Regards,Snow Joe + Sun Joe *************

• Review fromLaurel C.

  Date: 01/24/2024

  1 star

  Laurel C.

  Date: 01/24/2024

  I have been waiting for my money back for an order I NEVER received for two weeks. Order SJ973342 on JAN. 11 **** for $281.95. No one has told me how long this will take, I need the m o ney to purchase one locally. CS will no longer answer the phone or addressed my e-mail for three days.

  Snow Joe LLC

  Date: 01/31/2024

  Dear ******,We apologize for the inconvenience you have experienced with your order and the delay in receiving your refund. We understand the frustration this has caused, especially when you needed the funds to purchase a similar item locally.We sincerely apologize for the difficulty you faced in reaching our customer service team. Due to an unexpected high demand, our usual response time has been impacted, resulting in the delay in addressing your concerns. We regret any inconvenience this may have caused.We also apologize for the delay in processing the refund. This was an oversight on our part, and we apologize for any inconvenience caused by the delay in reversing the payment. Your feedback is important to us, and we will use it to improve our service in the future.Please be assured that we are taking steps to resolve this issue and further investigate what happened. We appreciate your patience and understanding as we work towards a resolution.If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are here to help.Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.Best Regards,Snow Joe + Sun Joe *************

• Review fromPAUL L

  Date: 01/24/2024

  1 star

  PAUL L

  Date: 01/24/2024

  My SnowJoe simply does not work and is within the warranty period. Numerous attempts to contact them via their "customer support" website have failed. (You just get an email with some sort of customer number on it and then no follow-up at all.) When you call the number, all you ever get is a recording stating "No one is available to help you - call back later." NO STARS as they have NO CUSTOMER SERVICE AT ALL - they have simply ignored me. Do I need to *** them to get them to honor their warranty? PS I had to award one star to get this through but I wanted to award NO STARS because they have NO SERVICE *************************

  Snow Joe LLC

  Date: 01/25/2024

  Dear ****,Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you have experienced. We understand the frustration caused by the issues you have encountered with your SnowJoe product and the difficulties you faced in reaching our customer support team.We are truly sorry for any delay or lack of response you may have encountered while attempting to contact us. Our team is committed to providing prompt and efficient customer service, and we deeply regret that we did not meet your expectations in this instance.To further assist you and proceed with the next steps, we kindly request that you send us a copy of the invoice or receipt for your SnowJoe product. This will enable us to verify the warranty period and take appropriate action to address the issue you are facing.Once again, we sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding. Please rest assured that we are committed to resolving this matter promptly and ensuring that you receive the support you deserve as our valued customer.If you have any further questions or concerns, please do not hesitate to contact our customer care team directly. We are here to assist you and resolve this matter to your satisfaction.Thank you for bringing this to our attention, and we look forward to working with you to resolve this issue.Best Regards,Snow Joe + Sun Joe *************