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Manufactured Home Supplies
Snow Joe LLCThis business is NOT BBB Accredited.
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Customer Review Ratings
4.65/5 stars
Average of 1,208 Customer Reviews
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Review fromJeffrey F
Date: 01/23/2024
1 starJeffrey F
Date: 01/23/2024
Worst Product and **************** EVER !! ON 11/27/23 My wife purchased a Snow Joe battery powered Snow Blower for me for Christmas.We live in ********** snow country. We had a mild December and only needed it once before the end of the year. It ran fabulously for about an hour and I put it away, following ALL of the instructions for storage of the unit and the batteries that came with it. Last week we got hit with a storm. Out I went with a smile on my face with my NEW snow blower.After running for about 3 minutes it shut off, never to run again. I put it away with a scowl on my face. :(On Saturday 1/20/23 I attempted to call the company. An automated message told me all reps were busy and to leave my name and number and someone would get back to me "shortly".I went to their web site and found a chat button, hit it and NOTHING !!on 1/21/23 I tried phoning again. This time the message said all reps were busy and to "call back later" !!! I again left them an email. Each of these steps were repeated on 1/22 and today, 1/23/23.Meanwhile, here I am a 72 year old man with inoperable back issues out there shoveling, waiting for No-Go, oops sorry I meant Snow Joe to resolve the issue with this 24V-X2-SB15 blue paper weight I have sitting in my garage. I'm very frustrayed with this company.I Wonder if Snow Joe is still in business.Neither of the 2 Phone numbers are being answered.On one of those numbers ******* cuts in and says the Called party is temporarily unavailable.HmmmmmSnow Joe LLC
Date: 01/25/2024
Dear Valued Customer,Thank you for bringing this matter to our attention, and we apologize for the inconvenience you have experienced with your Snow Joe battery-powered snow blower. We understand the frustration you must feel, especially given the circumstances and your reliance on the product in snowy conditions.We sincerely apologize for the difficulties you encountered while trying to reach our customer service team. We are currently experiencing a higher volume of inquiries, which has resulted in longer wait times and delays in our response. However, please rest assured that we are committed to resolving this issue for you as quickly as possible.Our team will contact you within the day to address the problems you are facing with your snow blower and find a suitable solution. We understand the urgency of your situation, particularly considering your back issues, and we want to ensure that you are able to clear your driveway and walkways safely and efficiently.Once again, we apologize for any frustration and inconvenience caused. We appreciate your patience and understanding during this time. If you have any additional questions or concerns, please do not hesitate to contact our customer care team directly.Thank you for your continued support, and we look forward to resolving this matter for you.Best Regards,Snow Joe + Sun Joe *************Review fromMichael L
Date: 01/23/2024
1 starMichael L
Date: 01/23/2024
Bought snow blower for my son for Christmas first time we got a snowstorm in January (****) it wouldnt work batteries were on the charger for 24 hours and we know about the safety switch it WIll not start tried contacting company and we received no responseSnow Joe LLC
Date: 01/25/2024
Dear Valued Customer,Thank you for reaching out to us and sharing your experience with the Snow Joe snow blower you purchased for your son. We apologize for the inconvenience you have faced and the lack of response from our company.We understand how frustrating it must be to have a snow blower that does not work when you need it the most, especially during a snowstorm in ****. We apologize for any inconvenience caused by the batteries not charging properly and the unit not starting, despite following the safety precautions.Please be assured that we take your concerns seriously, and our team is committed to resolving this issue for you promptly. One of our representatives will be contacting you to gather more information and assist you in resolving the problem with the snow blower. Alternatively, you can reach us at (866) SNOW-*** to expedite the resolution process.Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. We value you as our customer and want to ensure that your son can enjoy the benefits of the snow blower as intended.If you have any further questions or concerns, please do not hesitate to contact our customer care team. We are here to assist you and provide the necessary support.Thank you for bringing this matter to our attention, and we look forward to resolving this issue for you.Best Regards,Snow Joe + Sun Joe *************Review fromJames B
Date: 01/21/2024
1 starJames B
Date: 01/21/2024
1) Jan 13 called ******** an automated system asked for email, phone number - no response 2) Jan 14 agent reached and was very helpful and got to the root of the problem almost instantly and proceeded with the solution immediately. Well done.3) warrantee order SJWTY00471001 was created Jan 14th. Still hasn't been shipped 4) Jan 17 Account stopped working, which has been working for years email was sent to support Ticket ******* - no response 5) Jan 18 Ticket ******* request for an ETA - no response 6) Jan 19 Ticket ******* - no response 7) Jan 20 called ******** an automated system asked for email, phone number - no response We have stopped trying to get an answer, the SJ623E snow blower failed after only a few hours of light work on a sidewalk. The warranty is valid until **** but not being honored at this moment.Snow Joe LLC
Date: 01/25/2024
Dear *****,Thank you for reaching out to us and providing detailed feedback regarding your recent experiences with our customer service and warranty process. We sincerely apologize for the inconvenience you have faced and the lack of response you have received.We are glad to hear that on January 14th, one of our agents was able to assist you promptly and resolve the issue you were facing. However, we understand that there have been subsequent delays and lack of communication regarding your warranty order and support tickets.After investigating your warranty claim, we can confirm that the order (SJWTY00471001) was created on January 14th and is currently On the Way. The estimated delivery date is Friday, January 26th, by the end of the day. We apologize for the delay in shipment, which was caused by adverse weather conditions. We understand your frustration and want to assure you that we are actively working to resolve this issue.For further assistance or any additional questions, please reach out to us at (866) SNOW-***. Our team is ready to provide you with the necessary support.Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding. We value you as our customer and are committed to resolving this matter promptly.Thank you for bringing this to our attention, and we look forward to ensuring your satisfaction.Best Regards,Snow Joe + Sun Joe *************Review fromBarbara M
Date: 12/29/2023
1 starBarbara M
Date: 12/29/2023
On 7-27-2023 I spoke with Sun Joe in ref: ********** 24v-LRPL2-CT 24 VOLT IONMAX cordless handheld and Long-Reach Pruner and ******. They said they would be on the Lookout for a new one to replace ours because it just LOCKED UP and will not do anything. The below is what they sent to me via EMAIL WE'LL BE ON THE LOOKOUT!Thank you for signing up for an email alert! This is to confirm that you are now tracking 24V-LRPL2-CT. Well email you just as soon as its back in stock! Products Description Subtotal Sun Joe 24V-LRPL2-CT 24-Volt IONMAX Cordless Handheld and Long-Reach Pruner and Lopper | Tool Only Model: 24V-LRPL2-CT I have tried in August and Sept. and Now in December and can not even get a response *********** the worse company - By now you would think they could send me a replacement.We pay our HARD earned Money's for a product and can't get a REPLACEMENT. I would not even give them a 1 Star Review but the system makes you put something or it will not POSTSnow Joe LLC
Date: 01/02/2024
Dear *******,We sincerely apologize for the inconvenience you have experienced with your Sun Joe 24V-LRPL2-CT 24-Volt IONMAX Cordless Handheld and Long-Reach Pruner and Lopper. Your feedback is important to us, and we appreciate your patience.We understand the frustration caused by the unavailability of a replacement and the lack of response. Please accept our deepest apologies for any inconvenience this has caused you. We genuinely value your trust and want to ensure that we resolve this matter promptly.Upon further investigation, we have identified the issue and have sent you an email today outlining the steps we are taking to address and resolve the concerns you raised. Our team is committed to providing you with a suitable resolution to ensure your satisfaction.Once again, we apologize for any inconvenience and appreciate your understanding during this process. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business, and thank you for your patience and understanding.Best Regards,Snow Joe + Sun Joe Customer SupportReview fromCamile S
Date: 12/07/2023
1 starCamile S
Date: 12/07/2023
************ is the WORST! FIRST I bought an item from Amazon that didnt work as well as it seemed and they said I could return it for a credit Against what I Actually wanted I said fine because I needed a saw anywayThen I placed an order for a saw and a few other items which they then said (AFTER I got a confirmation email and called to check on my order) that it had been cancelled because batteries cant be sent to my business address. Wtf?! But ok fine. They had me place the order AGAIN shipping it to my home address. Then AGAIN, after confirmation email they say Oh sorry it was cancelled AGAIN due to shipping and billing address being differentwhich it wasnt.. then its oh yes I see please try placing it AGAIN and well fix it..So now this is the 3rd attempt to buy something and ONLY because I have this credit otherwise I wouldve dumped them a long time ago and now apparently everything is blocked and I cant purchase ANYTHING! OMG ************ and its representatives are COMPLETELY incompetent I burst a Blood vessel just talking to them! I do NOT recommend buying from this company!Snow Joe LLC
Date: 12/12/2023
Dear ******,We are truly sorry to hear about the frustrating experience you encountered while attempting to place your order with Snow Joe + Sun Joe. We sincerely apologize for the inconvenience and frustration this has caused you.We understand your disappointment with the repeated order cancellations and the confusion regarding the billing and shipping address discrepancies. We want to assure you that we are taking your feedback seriously and are working diligently to resolve this issue.We have identified a technical issue in our system that incorrectly flagged orders as having different billing and shipping addresses, leading to their cancellation. We are currently updating our system to prevent this from happening again and ensure a smooth and accurate ordering process for all our customers.We are pleased to inform you that your order placed on December 7th has been successfully processed and is currently on its way to your address. You can expect delivery by tomorrow, December 13th, before 9:00 PM. We have sent you a confirmation email with tracking information for your reference.We deeply regret the multiple order cancellations and the delay in processing your order. We are committed to providing our customers with a positive and seamless shopping experience, and we are taking steps to improve our systems and processes to prevent similar issues from occurring in the future.We appreciate your patience and understanding throughout this process. We hope that you will give us another chance to demonstrate our commitment to providing you with excellent service and quality products.If you have any further questions or concerns, please do not hesitate to contact us at [phone number] or reply to this email. We are here to help in any way we can.Best Regards,Snow Joe + Sun Joe *************Review fromsam m
Date: 11/05/2023
1 starsam m
Date: 11/05/2023
extremely frustrating, parts missing when opened brand new box. Had to call repeatedly to even get to point of one rep telling me: we don't carry those parts and I can't send. What? You cannot put it together without? She just tried to rush me off phone and said they must be out of stock.
One customer service rep, after going thru entire issues and all the trouble shooting I had already done - after we got disconnected (unsure how as it wasn't on my end) she did not bother to call back. When I called again, basically they said they didn't get my proof of purchase. FINALLY after calling again they said yes - they can see my receipt. He said they will send the kit, as he can't do just parts I need to put together. No timeline and no urgency. There was no way to ever track shipment as info was not given.
Now that it's put together after weeks of waiting - it is still defective and unusable. The quick connect do not retract back into position and hold head in place. So entire unit is worthless and unusable. So zero confidence that this new discovery of a totally defective unit - will be handled or responded to.Snow Joe LLC
Date: 11/07/2023
Dear ***,We sincerely apologize for the inconvenience you've experienced with your unit. Your satisfaction is important to us, and we're committed to resolving this issue promptly.Yesterday, we processed a warranty replacement for the entire unit. This should address the concerns you've encountered, and we aim to ensure a smoother experience with the replacement.If you have any further questions or need assistance, please don't hesitate to reach out. Your feedback and satisfaction matter to us.Best Regards,Snow Joe + Sun Joe *************Review fromSandra B
Date: 11/02/2023
5 starsSandra B
Date: 11/02/2023
The BEST customer service I have ever had from any organization! Not only did they reply to my issue (email) within 20 minutes, but they provided clear steps for troubleshooting that were user friendly. When that didn't work, they offered another option proactively, that I would have never thought would even be an option. I have always been a supporter of Sun/Snow Joe, but now... I am a lifelong fan! Thank you for the excellent customer experience!Snow Joe LLC
Date: 11/03/2023
Dear ******,Thank you for your kind words and for sharing your exceptional experience with our customer service. We're delighted to hear that our team provided top-notch support, addressing your concerns promptly and offering clear, user-friendly troubleshooting steps.Ensuring our customers receive excellent service is our commitment, and we're thrilled to have exceeded your expectations. If you have any further questions or need more assistance in the future, please feel free to contact us. We're here to ensure your experiences with Snow Joe + Sun Joe remain exceptional.Best Regards,Snow Joe + Sun Joe *************Review fromToby M
Date: 11/02/2023
5 starsToby M
Date: 11/02/2023
Amazing customer service and support. *********************************** Resolved my issue fast and to my satisfaction.Snow Joe LLC
Date: 11/03/2023
Dear ****,Thank you for sharing your experience with our customer service, particularly with *********. We're thrilled to hear that he provided you with amazing support and efficiently resolve your issue to your satisfaction.Ensuring prompt and effective solutions for our customers is a priority for us. If you ever have further questions or need more assistance, please don't hesitate to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe remain excellent.Best Regards,Snow Joe + Sun Joe *************Review fromFrank F
Date: 11/01/2023
5 starsFrank F
Date: 11/01/2023
***** was wonderful! She helped me arrange for my return and got me a shipping label printed promptly. Everything was very efficient and easy. Thank you!Snow Joe LLC
Date: 11/02/2023
Dear *****,Thank you for sharing your experience with *****. We're delighted to hear that she provided wonderful assistance in arranging your return and promptly organized the shipping label for you. Ensuring an efficient and hassle-free process is what we aim for.We appreciate your kind words and are thrilled that ***** could assist you effectively. If you have any more questions or need further assistance, please feel free to reach out. We're here to ensure that your experiences with Snow Joe + Sun Joe remain excellent.Best Regards,Snow Joe + Sun Joe *************Review fromKing F
Date: 11/01/2023
5 starsKing F
Date: 11/01/2023
I talked to **** ( contractor) yesterday regarding a faulty snowblower .**** was very patient through out the process and we could not have had a better outcome . After trouble shooting etc we are having our unit replaced. Thanks for your help ****??Snow Joe LLC
Date: 11/02/2023
Dear ****,Thank you for sharing your experience with ****. We're pleased to hear that **** provided patient assistance and that the troubleshooting resulted in a positive outcome, with the unit being replaced.Ensuring that our customers receive patient and helpful support is crucial to us, and we're glad **** could assist you effectively. If there's anything more we can help you with, please don't hesitate to reach out. We're dedicated to ensuring that your experiences with Snow Joe + Sun Joe continue to be positive.Best Regards,Snow Joe + Sun Joe *************
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