Reviews
This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 288 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromStan G
Date: 08/08/2023
1 starStan G
Date: 08/08/2023
I spoke to Agent ***************************** from ************ and specifically told him I needed an insurance that covered mental health and substance abuse. He assured me I would be covered with this plan and even looked up the rehab facility I intended to check into. After paying into it for months I find out I am in fact not covered for mental health or inpatient treatment. What kind of person would play with someones health and purposefully deceive them.
FirstEnroll
Date: 08/17/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us.Please reach out to your insurance agency to work through the details to get your matter resolved:Dozer Health Agent ***************************** ********************************************************* PHONE: ************* EMAIL: ********************* We hope you find this information useful and are sorry about your situation.Review fromTiffany C
Date: 08/05/2023
1 starTiffany C
Date: 08/05/2023
It would seem I too fell for your scam! Specially, you telling me my insurance would cost me 96 dollars a month. ******* me to sign documents. You take advantage of people in a moment of weakness. Scam scam scam. **** dollars a year for you to find a policy making consumers believe we are paying for insurance. Shame on you.FirstEnroll
Date: 08/11/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us.Your policy has been cancelled and you were refunded your full amount on August 7, 2023. Please allow 5 to 7 business to receive your refund PHONE: ************** EMAIL: *************************************************** We hope you find this information useful and are sorry about your situation.Review fromMaria R
Date: 08/04/2023
1 starMaria R
Date: 08/04/2023
This health insurance company only causes stress. They deserve NO stars. Even after confirming my doctor * ********** they could Never confirm approval for meds. Never trust this company to do what they promise to do.FirstEnroll
Date: 09/19/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. Please reach out to your insurance agency to work through the details to get your matter resolved: ***************************** LLC ******************************* ************Review fromJenifer S
Date: 08/02/2023
1 starJenifer S
Date: 08/02/2023
This place is a SCAM! Please don't go here! I recently went to the hospital thinking that I had health insurance. The insurance was cut off because of non payment. First enroll took the entire monthly payment and didn't provide any payment to ****. I tried to contact customer service but, they spoke over me and belittled me. Then they stated I agreed to a higher insurance premium monthly, so it was at no fault of their own. This place is a fraud and after recently experiencing a miscarriage, their cut throat/ heartless. If you want a health insurance to have your back, don't look here!!FirstEnroll
Date: 08/04/2023
We are so sorry to hear about your loss. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. Your plan has been cancelled as per your request on 8/2/2023. A refund for your April, May, June, and July payments has been processed as of 8/4/23 and you should be receiving the credit within 7 -10 business days. We apologize for any inconvenience and our deep condolences.Review fromDianne B
Date: 08/01/2023
1 starDianne B
Date: 08/01/2023
Horrible scam!!! They pretend to be a healthcare provider and they are not! I called twice after 3 days to cancel. At first they were rude, and even asked me why I called them in the first place. They made me connect to 4 people to try to get my refund. Then they hung up. I called them back and the lady said it would be refunded. They have charged me 3 times!! You cant cancel this company! They dont let you!FirstEnroll
Date: 08/04/2023
We are sorry to hear about your experience. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. Your plan has been cancelled as per your request. We have refunded your June and July payments on 8/3/23 and you should be receiving the credit within **** business days. We apologize for any inconvenience.Review fromLynne O
Date: 07/31/2023
1 starLynne O
Date: 07/31/2023
I think this company is now a total scam! I've been paying them for a long time, then suddenly the payment was flagged by my bank as fraud and denied. I received a total scam-like phone message, could hardly understand it. I've tried calling and the number is always busy. My "insurance broker" has their phone now going to a fax when you call. DO NOT PAY THEM ANY MONEY.FirstEnroll
Date: 08/04/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us.We have reached out to you via phone several times without a response to resolve this matter. Please reach out to your insurance agency to work through the details to get your matter resolved:McLaren Insurance Solutions ************************************************************************* Agent: ********************************* Phone ************ EMAIL: *********************** We hope you find this information useful and are sorry about your situation.Review fromCatharine B
Date: 07/31/2023
1 starCatharine B
Date: 07/31/2023
This company is a scam!!! The person who "sold" me my "plan" - insisted on the phone that it would be recognized in my state that mandates health insurance, would cover my doctors and even looked them up and that my prescriptions would be covered. All wrong! They verbalized it was an Aetna plan which it was NOT. They repeatedly charged my bank account even after I cancelled it and claimed that I had never called ( I had two documented phone calls on my end). The woman yelled and screamed at me on the phone. They scammed a single mother with Type I Diabetes who ended up paying out of pocket for insulin to stay alive!AND they refuse to reimburse me for two months of an unused/plan!FirstEnroll
Date: 08/04/2023
We are sorry to hear about your experience. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. We are here We have cancelled your policy and refunded your payment on 7/24/23. We apologize for any inconvenience.FirstEnroll
Date: 08/04/2023
************** Please disregard the comment posted in error. We thank your for your patience as we are still researching your concernsReview fromAlexis B
Date: 07/28/2023
5 starsI needed health insurance for a few months while I waited for my new employer insurance to kick in. This company was very helpful and gave the right coverage for what I needed. I didn't have any issues in the time I was insured by them!Review fromRICHARD C
Date: 07/25/2023
1 starRICHARD C
Date: 07/25/2023
I was calling Blue Shield to cancel my dental policy. Clicked on the link on my phone to whom I thought was Blue Sheild and I explained my purpose of the call and I was canceliing because my wifes work was now providing full dental. The representative on the line "I talked with ******" said that he was able to make the cancelation and he had me sign a electronic doc and said I had to they would post the over five hundred dls. on my credit card for prorated charges. He said I would be reimbursed once my proof of employers ins. was verified. He also asked me to provide my SS# to get my cancelation processed. He never said I was signing up for any policy or that they would actually charge my card. I am being CHARGED to my CC by FIRST ENROLL-HEALT **. For something I did not authorize and the sales representative mislead me completely.Is this a scammer imposter of First Enroll or -----FirstEnroll
Date: 08/11/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. Your policy has been cancelled and a full refund was issued to you on July 27, 2023Review fromCalvin C
Date: 07/25/2023
1 starCalvin C
Date: 07/25/2023
Scam you owe me ***** plus all the aggravation you caused my wife when she went to the dentist. When they told her your a discount insurance company. Like a whole seller at a liquor store. You ready for court house. Then I would advise you to return my money and 85% interest fees for the humiliation. Your FRIEND ***********************FirstEnroll
Date: 07/27/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. As requested your plan has been cancelled and a refund was processed on 7/27/23 and you should be receiving the credit shortly. We apologize for any inconvenience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.