Reviews
This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 288 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSofia G
Date: 07/25/2023
1 starSofia G
Date: 07/25/2023
First enrollment is a SCAM!!!! dont not fall for them. They will take out your money each month for a health insurance youre not using!!! Stay away from this people and dont get health insurance with them!!! SCAMMERS!!! I hope the *** will finally get a hold of you all and determinate you for taking peoples money!!!!!!!!!
FirstEnroll
Date: 09/19/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. After a complete search of the First Enroll Database I was unable to locate your policyReview fromSamantha F
Date: 07/24/2023
1 starSamantha F
Date: 07/24/2023
Scam total scam! Cant even make my rent now needed insurance for my back issues and its just getting worseFirstEnroll
Date: 07/25/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. We apologize for the inconvenience. FirstEnroll was not notified by your agent as to your request for cancellation. Your policy is currently in the cancellation/refund process, and you will receive confirmation of both once they are issued.Review fromDaquan R
Date: 07/22/2023
1 starDaquan R
Date: 07/22/2023
You guys are f****** scammers f*** you took 430 dollars I will be suing you guys f****** dumbass f**** you guys I hope all f****** rot in h***FirstEnroll
Date: 07/24/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution.First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. We apologize for the inconvenience. Your policy is currently in the cancellation/refund process, and you will receive confirmation of both once they are issued.Review fromTammy R
Date: 07/21/2023
1 starTammy R
Date: 07/21/2023
I do believe that I was scammed by this company. I spoke with an agent for a long time reviewing options for health insurance. I notified the agent on my needs for health care and I was hopeful for her helping me as I am struggling with my health at this time which requires visits to different specialists & for currently being on oxygen. When I finally found something that covered for everything that I need taken care of only to discover that the plan I purchased only covered certain individual Dr. visits. I am now unable to schedule other procedures since they are not covered by the health insurance I purchased. When I called **************** I was able to cancel out what I purchased, but was out $200+ because I had just reached my 30 day of purchase. How convenient is that? I wouldn't recommend this business or any other business that sells **************** over the phone or the Internet, because not everyone in their field is knowledgeable on the different types of coverage that each individual needs.FirstEnroll
Date: 07/27/2023
We are sorry to hear about your experience and are here to facilitate your process to seek resolution. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. Your plan has been cancelled as per your request on 7/13/2023. And a refund was issued to you on 7/27/23 and you should be receiving the credit shortly. We apologize for any inconvenience.Review fromSn K
Date: 07/12/2023
1 starSn K
Date: 07/12/2023
Scam! Scam! Scam!Looking for ***************** I listed below affiliated SCAMMERS!First Enroll/ First Enroll Health Plan (same company)YBM LLC/ YBM Essential Health Federal Life Sicuro Health Marketplace Enrollment Center/ Customer Service/ Member Service ( Based in *******)It started with an enrollment application process they claimed to be a ********************************************* the processor took the ****************** initial premium payment. I was NEVER informed or told at that time of enrollment First Enroll will be the company my card will be processed with. My information was given to First Enroll WITHOUT MY KNOWLEDGE OR CONSENT. I only found out it was First Enroll after verifying with my bank the payment amount and whom it was paid to First Enroll Health Plan which also included a contact number. First Enroll has NEVER sent me a receipt of payment nor any documentation. First Enroll will claim to only administrate billing and payment for insurance companies yet my bank statement clearly states First Enroll Health Plan. ********************** are SCAMMERS !! First Enroll are very much associated!! DO NOT FALL FOR THE POSITIVE REVIEWS!!ALL AFFILIATED SCAMMERS that I have listed above phone numbers/emails are ALL linked with FIRST ENROLL/ FIRST ENROLL HEALTH PLAN.Three weeks later NO Insurance ID cards, NO Hard Copy of Insurance Policy.Policy cancelled !! Refund pending will take up to 7 business days!!Not allowed to publish my review without star!! Not sure why!! First Enroll doesnt deserve even a star!!FirstEnroll
Date: 07/21/2023
We are sorry to hear about your experience. First Enroll does not advertise insurance nor do we sell insurance. We administrate the payment process for the insurance carriers that contract with us. When we were made aware of your situation, First Enroll processed a refund on July 12, 2021 and you should be receiving it shortly. We hope this helps you in your desire to resolve this situation.Review fromAmber M
Date: 07/12/2023
5 starsAmber M
Date: 07/12/2023
I called the member benefit number with questions regarding my online access and ***** was very efficient and friendly helping me. I got my answers quickly.FirstEnroll
Date: 07/13/2023
Thank you for taking the time to provide us with your input as to your experience with First Enroll. We strive to provide a quality experience when interacting with customers. We are please you found the experience to be positive.Review fromConnie J
Date: 07/11/2023
1 starConnie J
Date: 07/11/2023
I'm being charged ****** a month for insurance that is free though bc/bs and market place said they don't know why and so did ********** blue shield. Because my premium 0 per month . And since April 2023 they have been taking ****** out of my account. I want my money back now .FirstEnroll
Date: 07/12/2023
We are sorry to hear about your experience. First Enroll does not advertise or sell insurance. Please contact your agent *********************** at ******************* LLC phone ************* email: ************************ for questions about billing for your *****************+100 policy .Review fromJoey W
Date: 07/10/2023
5 starsJoey W
Date: 07/10/2023
This company does not sell insurance plans, but they will help you get one. They knew their stuff, and they knew how to help. Plus, they're extremely prompt when it comes to communication. Need help? Call them!FirstEnroll
Date: 07/12/2023
Thank you for your feed back regarding your positive experience. Thank you for your feedbackReview fromRoldan E
Date: 07/06/2023
5 starsI emailed FirstEnroll and raised several concerns about my insurance plan, and they had me assisted in less than 24 hours. The employees are so helpful and able to answer every concern I've had.Review fromJames K
Date: 07/04/2023
5 starsEveryone is friendly, informative, and easy to contact with. Take care of my payments on time.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.