Reviews
This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 288 Customer Reviews
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Review fromcandice t
Date: 04/07/2025
1 starcandice t
Date: 04/07/2025
This is the worst experience I have ever had with a company both are first enroll (alleged themselves as having good medical coverage) both First Health Network/MBA and *********** are both owned by FirstEnroll. This insurance was not accepted by any medical facility. They would not email or us mail me the forms to attempt get them to pay for my drs. care. I had to pay the facilities myself. I'm also have a hard time getting them to pay back the premiums and bills they didn't pay they didn't pay anythings. PAID -0- NOT ONCE cent. They keep lying and transferring me telling me different callers would do this or that. DO NOT PUCHASE THESE this is cyber fraud.
FirstEnroll
Date: 04/08/2025
Dear ******* Thesis, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency, nor is FirstEnroll an insurance carrier or plan owner. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. Upon detailed review, on 6/27/2024 you purchased the ""MedFirst 5"" product after a discussion with agent ****** ******* with *************** Agency*************). A billing E-Sign agreement was signed with the agent which allowed FirstEnroll to handle the premium billing. The product cancelled on 11/20/2024, and on 2/28/2025 FirstEnroll received 2 chargebacks, which were refunded to you. For Claims please contact the claims administrator Merchants Benefits Administrator: ************, ****************************) In addition on 11/1/2024 you purchased the ""Paramount Plan 1 and Better Guard-add on"" product(s) after a discussion with agent ***** ***** of ********** ******************************** A billing E-sign agreement was signed with the agent which allowed FirstEnroll to handle the premium billing. The product cancelled on 2/28/2025 when 3 chargebacks were received and those funds were refunded to you. For Claims please contact the claims administrator Cornerstone (Cornerstone ******************************* or by Fax ************ or email **************** If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromTODD J
Date: 04/04/2025
1 starTODD J
Date: 04/04/2025
First of all this company should be shut down, they sold me prescription insurance and ************************** that I already had, the next day I put in for a cancellation and they told me it would take up to 30 days because of an investigation that had to happen, well I'm still waiting and when I got back in touch with them they told me that my time period was up for a refund and that I had never put in for a cancellation, they beat me out of $313 so I went on ahead and put in a dispute at my bank, I hope I get my money back I repeat do not do business with this company they are liars and scammers and they're out to steal your moneyFirstEnroll
Date: 04/07/2025
Dear **** *******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: *** Total Coverage Insurances *************) Your Agent: ******* ****** Product Sold: Good Health Distribution Partner Wellness, Better Vision-Add on, Better TeleMed-Add on FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. As per your request and after a detailed review, we have canceled your plan in full and issued a complete refund. Please note that refunds may take up to 5 to 7 business days to reflect in your account, depending on your financial institution. If you need a copy of the refund receipt please call the number below for our FirstEnroll member services. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview frompamela d
Date: 04/02/2025
1 starpamela d
Date: 04/02/2025
Very strange- I got Blue Cross/Blue Shield from First Enroll, but never got an insurance card- they took out ****** every month for eight months. I got insurance with *** and a Blue Cross/Blue Shield card but did not realize they were two different accounts. When I found out, yesterday, I called and they told me I need to be more aware of my finances. The scammers gave me advice. Very rude when I told them I never got an insurance card. What I wonder about is why Blue Cross/Blue Shield did not notice. But perhaps they were never contacted. I'm out about $1500.00FirstEnroll
Date: 04/07/2025
Dear ****** ********,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ************************ *************) Your Agent: ****** ******** Product Sold on 6/14/2025: DeltaCare 100A (Active: 7/8/2024-2/28/2025) Product Roll Over: Paramount Plan 1 (Active: 2/28/2025-3/31/2025)FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. Upon a detail investigation, based on FirstEnrolls limited information as a billing third-party administrator, the product purchased on 6/14/2024 that utilized FirstEnroll as a premium billing third party administrator was the DeltaCare 100A product. A welcome letter was issued and opened on 6/14/2025, which included a link for temporary ID cards and Plan info and the login information for your customer information. On 2/20/2025 an email was issued (and opened) advising the current product was no longer available and you would be rolled into a new like product and to contact member services if you did not wish to accept these rollover. As the product is cancelled outside of the 30 day free look period at this time you are not eligible for a refund. However I can confirm your account has been cancelled and no additional premiums will be deducted. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromAmy E
Date: 04/01/2025
1 starAmy E
Date: 04/01/2025
This feels like a scam. They are not clear when they sign you up.I thought I was getting health insurance and I got charged for all this other stuff.For me the worst part was the incredibly long hold times only to get hung up on when I tried to cancel my policy.Still have not spoken to anyone, because frankly I can't get through when I try.The whole process they use is shady.FirstEnroll
Date: 04/08/2025
Dear *** *******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ***************************** *************)Your Agent: ******* ****** Product Sold: Complete Care Max, ************ Navigator+-Add on FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. FirstEnroll received your phone call on 4/1/2025 transferred you to the agency who sold you the above listed products. Though you were unable to speak to a representative with your respective agency, our FirstEnroll customer service representative did initiate the cancellation in the system. Your account was cancelled on 4/4/2025 and a cancellation email was issued to your email address. The last date of coverage is 4/15/2025. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards,***** ******** FirstEnroll LLCReview fromJames T
Date: 03/31/2025
1 starJames T
Date: 03/31/2025
First off the Agent represented the company FirstEnroll would cover prescriptions and healthcare at reasonable cost. This was not the case no prescriptions are covered. After paying a fee to join and first months fee I canceled my coverage as of February 1st. I contacted FirstEnroll and I was informed by them that coverage through the end of January cannot be reimbursed. I told them I understood. Then I heard nothing back from them. I have kept getting charged from FirstEnroll for the premiums. I called them again and the "Agent" kept saying I did not cancel. Yet I did. The "Agent" again said no you didn't over and over. I do not feel they will stop charging me for premiums anytime. I am at a point I do not know what to do. This is Fraud in my mind when cancel twice and they do nothing. I have contacted my bank to help resolve this as well. I am out over $1200.00 and have not submitted any claims with this company. FirstEnroll is Fraudulent and should be shut down. I know I am only one person and if I could rate "0 stars" I would.FirstEnroll
Date: 04/02/2025
Dear ***** ******, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ************************* *************), Your Agent: ****** *******, Product Sold: Paramount Plan 1, Better Vision Add-on. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. I can confirm FirstEnroll received 3 chargeback requests for your account and have approved the refund of funds back to the original payment method. Please note that refunds may take up to 5 to 7 business days to reflect in your account, depending on your financial institution. The receipts were emailed to you directly. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromTruc D
Date: 03/31/2025
1 starTruc D
Date: 03/31/2025
I am extremely upset at my situation. I signed up with first enroll in December and told them I only needed coverage for 30 days. The agent said that the plan cancels after 30 days. 3 months later I find they have been charging me ****** for Jan and Feb. also no policy information was sent to my home so there was no way I could even access my insurance information, so I probably wasnt even registered in the first place, so i was not covered for 3 months, but I was paying for coverage. I also did not use any benefits of my non existent insurance. Considering they are charging me for insurance I dont even have, I have been trying to get a reimbursement based on fraud charges considering this is fraud, and found so many people that went through the same exact situation. Also, it took me 2 days to get a hold of a customer service *** to cancel my insurance. The customer service *** also informed me that my plan wasnt ***** like the agent said and it was actually a cousin company and he had no answers as to why I didnt get my policy information in the mail. He couldnt even tell me how to access my benefits since it would all be in the mail (that I didnt even receive). The fact that I am paying almost half a grand in insurance that I did not even receive is fraud.FirstEnroll
Date: 04/02/2025
Dear **** ****,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: Alpha Benefits Center *************)Your Agent: ***** Barreto ******* Product Sold: Advanced Wellness PLUS 100A FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. Upon detailed review, I can find no request sent to FirstEnroll by your Agent to cancel your product after one month of coverage, as such the premiums were still deducted as we were unaware you wished to cancel until your call on February 4th. I can confirm at this time we have received 2 chargebacks on the account, they have entered the mitigation process, and as such at this time I am unaware of what the outcome will be. However, I did not want to leave your concern unanswered until then. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards,***** ******** FirstEnroll LLCReview fromEvan H
Date: 03/28/2025
1 starEvan H
Date: 03/28/2025
This is company is a ****. We did not enroll, they charged us $1,138.47 for a plan that we did not enroll in. They said they cancelled and refunded the charge, but they NEVER gave us a refund. Unacceptable business practices and we will be contacting lawyers.FirstEnroll
Date: 03/31/2025
Dear **** *******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: Woodbridge Health *************)Your Agent: ****** ********* Product Sold: TDK 5, Better Telemed-add on, ************* ******* on, ************ Navigator+-add on, AD&D $200k-add on.FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. FirstEnroll received the signed e-sign billing agreement on December 2, 2024, which was signed with your agent during the same. Please call the FirstEnroll member services number listed below if you would like a copy of this document. I can confirm the account has been cancelled and not additional premiums will be deducted. Upon a detailed review, FirstEnroll's records indicate a chargeback was filed on this account on January 30, 2025, and the funds were returned after the mitigation process. If you have not received the funds please talk with your financial institution. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards,***** ******** FirstEnroll LLCReview fromLarry T
Date: 03/25/2025
1 starLarry T
Date: 03/25/2025
I can't say if the company is bad, but what I will say is that ******* (agent) who i initially set my policy up with is a liar, and scammer. There are some other words I would like to use, but I will keep this professional. I spoke the agent who refuse to ever say his name again. On January 10th 2025, I made contact with this person and opened a policy. I called back on January 17th, I called him back in reference to canceling the policy since I decided not to retire.Instead of returning my call he sent a text message stating "Hey I will call you back shortly". I did not receive a return phone call. I received a another text from him after i called him again on 21st of January. Ok, again instead of him calling me back. He stated he apologized the office was clksed on MLK day, i did call on that particular days. I called several times lead up to a MLK ******, here again he text instead of returning my call. His stated "I apologize I do get a lot of calls and asked me what was my issue the I had to address and he will put it at the top of his list of things to get done". I told him I need to cancel the policy. Here again, instead of returning my phone call he told me he texted his response. His text message said "I went ahead and put the cancellation and confirmation will be sent by mail", On February 3rd, I called and text asking how long would it take refund my credit card? His response his text was ***** business days.On March 4th, I called and text asking for an update on the refund, did receive a response. I've called him almost every day, but never receiving a respons Never received a confirmation letter in the mail, he never canceled the policy. I haven't received my initial payment. On top of that they charged my credit card for another month. After seeing the charge I called customer service who ca canceled the policy on 3-24-25, So anyone who read this know why he didn't cancel the policy.FirstEnroll
Date: 04/02/2025
Dear ***** ******, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: **************** *************), Your Agent: ******* *******, Product Sold: Access ************************************************ Navigator+-add on. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. Thank you for advising us what has been occurring with the Agent/Agency through text message. So we can move forward with the investigation and offering further assistance, can you please send screenshots of the text messages with the Agent/Agency to ********************************** If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromNicole V
Date: 03/20/2025
1 starNicole V
Date: 03/20/2025
I talked on the phone to an agent who gave me particulars on an insurance plan that he said was through Aetna. Once I signed up and received the paperwork, I realized that everything he told was incorrect. It wasn't even health insurance, but a discount on preventative care. I called back and was told all kinds of lies about what the plan covered, when asked to provide in writing that the plan covered hospital stays, ER visits, lab work, etc. they hung up the phone. I have spent three days and about 6 hours trying to contact them to cancel the policy and refund my money (policy hasn't even gone into effect yet and has not been used). They continue to put me on hold, hang up on me, transfer, etc. I finally received a cancellation confirmation number and email stating that my policy was cancelled. Later in the day, I received another email that the policy was reinstated by the agency. I called the third-party billing department and they verified that the policy was reinstated and there is nothing they can do to stop the agency from continuing to reinstate once I cancel. I called my credit card company and they are not able to put a stop pay on this business because of the way it is coded. I am beyond frustrated and hurt that they are taking advantage of me at a time when my husband is out of work and we are in need of help.FirstEnroll
Date: 03/24/2025
Dear *************** Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. (Your Agency: Elite Teams Insurance *************), Your Agent: **** ******, Product Sold: TDK 3, Better Complete Health-Add on), FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. Upon a detailed review, FirstEnroll can see where you contacted our member services department on March 18th, 19th, and 20th. On all 3 calls our FirstEnroll member services **** made sure your account was placed on a cancellation hold and transferred you to the Agency customer service to finalize the cancellation and refund request. FirstEnroll was advised that after those conversations with the agency, you had wished to keep the product, thus it was reinstated. We are disheartened to hear that this was not your wish. Please rest assured we take this matter very seriously, I can confirm your account has been cancelled and per your chargeback received on 3.21.2025 the funds have been returned to the original payment method. No additional premiums will be deducted. We again sincerely apologize for the inconvenience you have experienced. Our ***************** team will thoroughly review this matter with the agency and the sales agent involved to ensure adherence to proper protocols. The receipts for your cancellation and refund have been emailed to you. Please note that refunds may take up to 5 to 7 business days to reflect in your account, depending on your financial institution. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ********, FirstEnroll LLC.Review fromDebbie C
Date: 03/18/2025
5 starsDebbie C
Date: 03/18/2025
Professional service, kind, helpful. Took the time to explain everything.Thank you -****** CFirstEnroll
Date: 03/19/2025
Dear ****** **********, Thank you for taking a moment to share with us your experience. We are thrilled to know our representative was able to offer the assistance you needed. I will be sure to forward this the manager. Best Regards,***** ******** FirstEnroll LLC
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