Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,205 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the conpany is very bad at its business they do not provide work payouts in a timely manner and it takes extra time to get compensations, i have multiple problems with my account and get no customer service, i have done multiple projects for their company and have not been compensated at it is past the latest day for payment due date
Business Response
Date: 11/21/2024
Our records indicate you have recently been in contact with a member of our support team. Now that you have provided the required information, the hold on your account has been released and all redemptions have been processed. Please contact our support team directly should you need further assistance.
Initial Complaint
Date:11/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Okay so I just had the ABSOLUTE WORST experience ever with this company. I believe they took over another market research company that I've done assignments for with no problem and it has totally gone to pits. I was booked for an opportunity to do do a a hr interview on 10/30, I sat there the whole hour and NO ONE ever showed up. I called the office the whole time and could never get a hold of anyone. Finally a recruiter by the name of Marie called me back after hearing one of my vm's, she was apologetic but had no clue why I was stood up or if I would be compensated for the hour I sat there. She rescheduled me for 11/4, I couldn't have imagined that the SAME THING would happen twice, I sat there for another hour calling and calling with no response. When I finally got a hold of Marie again she told me that she would speak with the account manager Jamie to let him know and agreed I should get compensated for my time (even though she has no say in that). Jamie has yet to call me and I'm pretty sure whoever he is, he's just sweeping it under the rug banking that i'll just give up. This is disgusting behavior! I am a contractor so any time I give up during the day, is time where I can be earning money somewhere. Now after reading all of these other reviews it's clear to see that this place needs a whole new redo on how they do business. It's like they're working in an unmarked building or something, no assistance and absolutely no follow through. Someone needs to research THEM because the unprofessionalism is LOUD. Totally Disgusted and want my full compensation for my wasted valuable time.
Business Response
Date: 11/20/2024
In reviewing your account, our records show $200.00 incentive has been processed for study number ************. It
takes an average of 4 days before the points are available to you to redeem.
You
should receive an email from ************************** once the funds are
showing in your account. Once they are available, you will need to login and make a redemption of your choice.
Customer Answer
Date: 11/20/2024

Complaint: ********

I am rejecting this response because:

I will wait to see it resolved before I say I'm satisfied. I have no trust that this matter will be handled due to being given the run around for weeks. Once money actually hits my account and is SUCCESSFULLY redeemed THEN I will be satisfied. Thanks for the quick response AFTER the report though.

Regards,

******* ******
Business Response
Date: 11/22/2024
In reviewing your account, our records show $200.00 incentive has been processed for study number ************ on November 20th. It takes an average of 4 days before the points are available to you to redeem. The points will be available on November 24th after 3:00 PM EST. At that time, you should receive an email from ************************** once the funds are showing in your account. Once they are available, you will need to login and make a redemption of your choice.
Initial Complaint
Date:11/18/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SAGO has reneged on a contract that they entered with me by not paying for my services in the allotted time period they state. I entered into a contract for services performed on October 9, 2024. They didn't even begin the payment process until October 14th, 2024 when they finally enabled me to initiate the digital card payment. Then they advise it will take 25 business days to actually *receive* the payment, which is 5 days longer than the original contract stated (it stated payments get released 20 business days after we, the participants, request payments). Today is the 25th day, and after repeated check ins to push them to release the payment, they have been radio silent with zero communications like usual. They have zero urgency with regards to paying their participants, and it's not only annoying, it demonstrates a contempt they have for the people, US, who allow them to even function and get paid themselves, in the first place. If I don't constantly check in with them, with repeated emails, to REMIND them of their contract duties, they would not even bother paying at all. It's highly unprofessional and lacks any integrity at all. They should probably be taken out of business as they don't appreciate us who allow them to be in business at all. They need a reality check that stings them, in my opinion, as they have no care for anybody but themselves it seems. They are very notably much much slower to pay out on thier contracts than other companies who do what they do. What is wrong with them? They need to release my payment now. They should probably also be paying ME interest for every day they hold my payment longer than their ever changing contract 'rules'. They owe me a base of $150 for this contract they they are overdue on. They should also be paying me interest on this amount for ignoring their responsibility to pay.
Customer Answer
Date: 11/20/2024

Better Business Bureau:

As it turns out, they remedied my issue at the same time that I submitted a complaint about them...

That said, my complaint doesn't require any follow up at this point.

Regards,

****** ********
Initial Complaint
Date:11/18/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a market research panel 9/19 and the compensation is $250 in the form of a credit/debit card. They say to allow 4-6 weeks and it has now been over 8. I have left at least 6 voicemails to their payment dept and filed an inquiry the first week of Nov. ******** and still no response. Please help me get paid by Sago; Edison NJ!!! Tku!!!
Business Response
Date: 11/20/2024
According
to our records, your redemption is showing as processed as of October 24th. If
requesting a Physical Visa gift card, upon completion of the redemption
process, you will receive an email from [email protected]. Please carefully review the email to confirm your
mailing address. Once your mailing address is confirmed using the link
provided, your gift card will be created and then shipped to the address you
have provided. After confirmation of your address, please allow an additional
7-10 business days for the card to arrive via regular mail. The card will be
sent from "Reward Center," so kindly keep an eye out for it.
10/24/2024 01:48 PM Order Created
10/24/2024 01:48 PM Order Processing
10/24/2024 01:48 PM Order Processed
10/24/2024 01:48 PM Reward Sent
11/20/2024 01:46 PM Reward Email Resent (Resending- must verify address)
Customer Answer
Date: 11/20/2024

Complaint* ********

I am rejecting this response because:

I did not receive an email from them on Oct 24; nor do I have one today and it says it was resent today…I had requested a visa gift card earlier in zoctober

Regards,

**** ********
Business Response
Date: 11/22/2024
I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please make sure to add ****************************** to your safe senders list.
Initial Complaint
Date:11/18/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,

I have completed the $25 for your participation in a 5-minute Amex Banking Panel Poll and have reached out to ******************* multiple times regarding when I will receive my check. However, I have yet to receive an response. When will I receive my payment via check?
Business Response
Date: 11/20/2024
Our
records indicate you have recently been in contact with a member of our support
team. We kindly ask for your patience as they look into your inquiries, and
encourage you to check with our support team for the most recent update.
Customer Answer
Date: 11/21/2024

Complaint: ********

I am rejecting this response because:

I need answers to the following questions.

What day does the study show completed on your end because according to the attachment it looks like it’s pass 1 to 2 weeks? Additionally, will I receive a check or a gift card because I assumed it is a check per usual?

Regards,

***** ******
Business Response
Date: 11/22/2024
Our records indicate you
have recently been in contact with a member of our support team. If you need further clarification or additional assistance, please contact our support team directly.
Initial Complaint
Date:11/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Look, I cashed out 154 dollars for virtual card at 10/26/2024 10:33:54 PM was told to wait 20 days its been 21 days, I tried to email them back to get the amount processed, and the support email is literally gone, and the website is giving back a dns error. Attached are several screenshots showing the website is having connection problems, their help desk is not going through gmail, and unable to reach them. I want the money that is owed to me and a prompt reply.
Customer Answer
Date: 11/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Close this compliant they resolved it

Regards,

******* *******
Initial Complaint
Date:11/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did a Focus group on 10/15/2024 (Current Events FM1241013531) was promised $275.00 incentive to be processed within 20days and an extra 7-10 days because I requested a physical card, I was supposed to receive an email to confirm mailing address which I never received, from ******************************* this and focusgroup,com now say servers not found and site not available. They were working a few weeks ago,
Business Response
Date: 11/21/2024
According to our records, your redemption is showing as processed and address has been confirmed. Physical gift cards are delivered by mail 7-10 business days after details have been confirmed. Please contact our support team if you need further assistance.
Initial Complaint
Date:11/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a focus group for Sago on 10/14/2024. I have been trying to get them to pay me. On 10/20/2024 I received an email from them saying that add the money to my account. I tried to access it, but get a message saying technical error. I have contacted them several times, they have not responded. I want the $70 for the study I did for them
Business Response
Date: 11/15/2024
It looks as though you have unsubscribed from our online community on November 11th. Your profile has been updated accordingly and is now active. Please contact our support team directly should you require further assistance.
Customer Answer
Date: 11/15/2024

Complaint: 22558575

I am rejecting this response because: I still can not access the $70 owed to me. When I logged on today, it shows my $70 is "Processing" Based on an email I received from Sago, the $70 was added to my wallet on October 20th, so why is it still processing nearly a month later. I would like the money that Sago owes me.

Regards,

*** ****
Business Response
Date: 11/21/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team.
11/20/2024 05:38 PM Reward Link Clicked
11/20/2024 05:38 PM Reward Email Viewed
11/20/2024 05:38 PM Reward Claimed
11/20/2024 05:39 PM Reward Activated - Web
11/20/2024 05:39 PM Online Registration Completed
Customer Answer
Date: 11/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ****
Initial Complaint
Date:11/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did a bunch of studies, redeemed my incentive, took over 20 business days. Left messages, sent requests to help desk, no response, no incentive
Business Response
Date: 11/15/2024
Our records show your redemption is now showing as processed. Should you have any inquiries, please do not hesitate to reach out to our support team.
Customer Answer
Date: 11/15/2024

Complaint: 22558561

I am rejecting this response because:

It was well past the due date. And only given after the complaint. Terrible company.

Regards,

**** *******
Business Response
Date: 11/20/2024
Our standard processing time for redemption requests normally takes up to 20 business days (excluding weekends and public holidays) from the date the redemption request is placed during high volume periods which we are currently experiencing. Once processing is complete,please allow an additional 7-10 business days if a physical card is selected post mandatory address verification. This timeframe ensures we can thoroughly review and validate all submissions for accuracy and compliance with our research guidelines. Each submission undergoes multiple verification steps to maintain the integrity of our data and to ensure that all participants receive their deserved incentives without any discrepancies.
Your redemptions have been processed and claimed as of November 15th.
11/15/2024 04:21 PM Order Created
11/15/2024 04:21 PM Order Processing
11/15/2024 04:21 PM Order Processed
11/15/2024 04:21 PM Reward Sent
11/15/2024 04:23 PM Reward Email Viewed
11/15/2024 04:24 PM Reward Email Viewed
11/15/2024 04:26 PM Reward Link Clicked
11/15/2024 04:26 PM Reward Claimed
11/15/2024 04:27 PM Reward Activated - Web
11/15/2024 04:27 PM Online Registration Completed
11/15/2024 06:42 PM Reward Email Viewed
11/17/2024 06:57 PM Reward Email Viewed
Initial Complaint
Date:11/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the last week of August and the first week of September, I participated in a research study that I was supposed to be compensated for with a $100 -$150 incentive in either the form of a virtual **** gift card or something like that. The research study required me to be available on a day and have access to the Internet where I would be interviewed while being shown advertising for a DNA test for people who have had strokes, I have had two strokes in the past, and before the interview I did have to sign a nondisclosure statement saying I wouldn't discuss the advertisement I seen during the study. I was scheduled to do the study on that Friday however due to technical issues at Sago with the listing of my account in their system ( they had me under two emails) and the link to access the study site, it was rescheduled for the next day, Saturday a day that I usually spend doing coursework for college, I attend school online for my bachelor's degree. Anyway, I was finally able to complete the interview with the study personnel and was told that I should receive my incentive in up to three weeks. It's now November and I still haven't received my payment. I have tried to call Sago and they never returned my phone call. I left several messages on their answering service. I have continuously contracted them on their site and I have received the same email or similar emails from at least 2 different individuals stating that they have contacted the study team and are waiting to hear back from them however I have been receiving these emails only after I send a complaint through their website as initial contact and never here anything regarding follow up regarding the issue of my compensation. Now it November and I am still having to contact them through their site and I am tired of waiting to get paid for my participation in the research program. They agreed to pay me for my time however I still haven't received my payment.
Business Response
Date: 11/15/2024
Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update.
Customer Answer
Date: 11/27/2024

Complaint: 22552237

I am rejecting this response because:I did respond to Sago's email like y'all said to send them a email but I've not heard back from them

Regards,

***** Harbison ******
Business Response
Date: 12/04/2024
Our records show, for study number UIG241006409 we processed $100.00 (******) points today. There is a 4 day hold before the funds become available for you to redeem. You should receive an email from ******************************************************** once the funds are showing in your account. Please contact our support team should you need further assistance.

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Sago is NOT a BBB Accredited Business.